Alan Ehrenzweig Director of Client Services
Benefits of using Skype as your primary business voice platform
Seamless Integration of voice, video, and unified communications
- Synchs with outlook providing click to call functionality
- Consolidates audio and video conferencing
- Provides instant messaging capability
- Gives you live visibility to your contacts current presence
Mobility – Allows your voice service to travel wherever there is an available internet connection
Cost - Does not require expensive hardware or dedicated telephony to support
Easy to Manage – do not require external vendors or carriers to provide day to day management
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PSTN Conferencing
Enable people to join an online meeting from a telephone or equivalent
Use a local dial-in number to join Skype Meetings anytime when a traditional phone is more convenient that PC, smartphone or tablet
Add dial-in, dial-out to conferencing
Use a local dial-in number to join Skype Meetings; dial-out to bring participants into the meeting with a phone number
Decrease costs
Leverage unlimited audio conferencing compared to per minute costs for third-party audio conferencing provider
Dial-in
Conferencing
dial in from any phone or mobile
Dial-out
Conferencing
add any phone or mobile to a meeting
Cloud PBX (call management)
Best user experience
Make and receive business calls in the office, at home, or on the road from almost any device, and easily add video and sharing
Unify your global phone systems in Office 365
Provide a complete voice solution in the cloud.* Reduce reliance on traditional PBX systems and on-premises hardware
Simplify IT
Increase agility and consolidate management with rapid provisioning, reporting, and diagnostics of voice services in Office 365
Make, Receive, Transfer Calls
Office 365 Admin Portal For Skype For Business
PSTN Calling
Rapid provisioning
Procure and assign phone numbers in minutes, everywhere Microsoft offers service, with no on-premises equipment
Number porting and enhanced 911
Use your existing phone numbers with Microsoft calling plans, and meet E-911 and other legal obligations
Local, long distance and international calling
Reach the people important to your business, with a choice of calling plans
Business Environments that benefit Most by Adopting Skype
Multiple Locations ◦ Can track live presence, share content, and synch calendars for availability.
◦ Consolidate and standardize users experience under a single platform.
Remote Work Force◦ Have full access to voice content anywhere as if they were in a stationed office.
Eliminate Hardware to support voice infrastructure ◦ Handsets
◦ Switches
◦ Dedicated WAN circuits
Consolidate multiple systems/vendors/carriers ◦ Video Conferencing
◦ Audio Conferencing
◦ Voice PBX
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Assembly Case StudyInitial Engagement
• Removing Assembly users from sister agency’s XO contract and PBX in Detroit
• Removing Assembly users from three distinct Cohere contracts in New York. Consolidate 3 locations into a single NY HQ location.
• Voice solution to support an office expansion in Los Angeles.
• Lower total cost of collaboration/PSTN Calling
• Reduce support incidents through standardized provisioning, configuration, and training.
Bandwidth Requirements
Skype for Business Client has known network requirements
HD Video High Quality Video Standard Video
MaximumResolution
1280x720 960x540 640x360
Maximum FPS 30 30 30
Protocol TCP/HTTP TCP/HTTP TCP/HTTP
Codec H.264 H.264 H.264
Maximum Bandwidth
1700 Kbps 850 Kbps 500 Kbps
Network can be a blocker
Client holds a company wide broadcast3,000 users attend from Seattle, WA office2,000 users attend from Las Vegas, NV office
Sizing Network Requirements – Max bandwidth
Each attendee is a unique network streamSeattle – 3000 x 1700 Kbps – 5.1 GbpsLas Vegas – 2000 x 1700 Kbps – 3.4 Gbps
Sizing Network Requirements – Real WorldAudio, Video and PowerPointEach attendee is a unique network streamSeattle – 3000 x 564 Kbps – 1.692 GbpsLas Vegas – 2000 x 564 Kbps – 1.128 Gbps
Pilot Description & Objectives
Two-Week engagement with Client IT Administrators in NYC
• Demo the Skype softphone application• Demo handset integration with Polycom VVX sets• Demo audio conferencing integration• Review critical client features and identify current platform
limitations.• Gather feedback from the pilot users • Address any questions or concerns• Discuss timelines of a potential deployment for each location
Deployment Strategy & Timeline
Southfield, MI – Phase I
◦ 90 users
◦ Physical Handsets
New York City – Phase II
◦ HQ – 185 users
◦ Satellite 1 – 80 users
◦ Satellite 2 – 50 users
◦ No handsets, softphone only
Los Angeles – Phase III
◦ 70 users
◦ No handsets, softphone only
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Southfield, MI Deploy Process
Implementation Start Date: 7/19/16Client Deadline: 8/22 so incumbent sister company could downgrade their existing carrier services and renew contract
Data Collection Completed: 8/1/16LOA, Current Carrier Invoice, List of users names, emails, and assigned phone numbers
Port order Submitted: 8/1/16Ported 90 numbers from XO
Handset Procurement: 8/8/16Client procured handsets on their own
License upgrade/TN assign: 8/13/16Upgraded licenses from E3 to E5. Assigned new numbers to facilitate forwarding
Handset Deployment: 8/16/16 Production numbers forwarded within PBX to the temp numbers
Number Port Completed: 8/19/16Production numbers are assigned to users, site deployment is complete
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New York City Deploy Process
Implementation Start Date: 8/22/16Client Deadline: 9/23 to facilitate 2 satellite offices being moved into HQ
Data Collection Completed: 9/10/16**Only List of users names, emails, and assigned phone numbers attained
**Current Carrier would not release information due to contract dispute
Headset Procurement: 9/10/16Client procured headsets on their own
License upgrade/TN assign: 9/16/16Upgraded licenses from E3 to E5. Assigned new numbers to facilitate forwarding
Headset Deployment: 9/23/16Production numbers forwarded from old carrier to the temp numbers upon move-in
Number Port Submitted: 10/17/16Porting 295 numbers from Cohere
Number Port Completed: 11/13/16Production numbers are assigned to users, site deployment is complete
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Los Angeles Deploy Process
Implementation Start Date: 9/19/16Client Deadline: 10/17 to facilitate 50 new hire start dates
Data Collection Completed: 10/3/16**Only List of users names, emails, and assigned phone numbers attained
**Current Carrier would not release information due to contract dispute
Headset Procurement: 10/7/16Client procured headsets on their own
License upgrade/TN assign: 10/10/16Upgraded licenses from E3 to E5. Assigned new numbers to facilitate forwarding
Headset Deployment: 10/17/16Production numbers forwarded from old carrier to the temp numbers upon move-in
Number Port Submitted: 10/28/16Porting 70 numbers from Cohere
Number Port Completed: 11/21/16Production numbers are assigned to users, site deployment is complete
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Training Strategy Per Site
Southfield, MI• Client requested and paid for onsite training• Training was performed 1 day after staff began fielding production calls on
the new platform• Training focused on both the client functionality (IM, conferencing,
presence) and how to perform basic features via the handset.• Trainings done in conference room in large groups
New York City• Client originally requested remote training for admins only but transitioned
to onsite training for all staff• Training was performed in small groups of over multiple days• Training was done prior to users being migrated
Los Angeles• Client requested remote training• Training was performed in 2 webinars• Client’s IT Administrators were able to handle the bulk of user support aet
this point as they have been actively using the platform.
Transferring Existing Numbers to SkypeAKA Porting
• Requests to transfer numbers are handled directly in the Skype for Business Administration Portal• This allows IT admins to control the process• It also makes them responsible to provide required information
• Required Information to initiate a number transfer• Individual list of all phone numbers you wish to transfer to Skype• LOA stating the client owns those numbers• Copy of the current carrier service invoice. Information from the invoice
will be required to submit the number transfer request
• Microsoft will electronically submit a request to the current provider to assume ownership of the service at a specific date and time. The IT Admin will define that time.
• Microsoft will notify the requestor via email when the request has been confirmed and when the request has been completed.
• Issues with porting (rejections by the losing carrier or non-response) are handled by submitting a support case within the Microsoft Tenant. A dedicated support rep will work through the issues until resolution.