Skanska / Hanna Karppi - Nordic Intranet Summit 2015-05-25

Hanna KarppiGroup Internal Digital Communications Manager

Renovation of the United Nations Building, New York, USA

− Leading Construction & Project development company

− Founded 1887 in Sweden

− 10,000 ongoing projects

− 58,000 employees

− 2014 revenues: SEK 145 billion

− A Fortune 500 company

− Member of UN Global Compact

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Skanska Corporate Presentation3

Multiple countries, units and languages

United States

Sweden

Finland

Norway

DenmarkUnited Kingdom

Poland

Slovakia

Hungary

Czech Republic

Romania

March 2015

Decentralized business and organization

Connecting Sweden and Denmark, Öresund Bridge

The intranet reflects, and has played a key role in, a fundamental transformation of the company

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− Very low Skanska awareness among employees

− Very few global networks; limited national and international cooperation

− 30 local intranets with no global synergy

Skanska some years ago

Strategy

Leverage on being a global company

Intranet

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Strategy

Leverage on being a global company

− Increased strategic focus on leveraging on the global presence, and for establishing a global brand and a “One Skanska” culture

− Launch of a global intranet OneSkanska

Skanska in 2008-2010

Intranet

OneSkanska intranet 2010

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− 1 intranet with 24 different views

− Same shape, form and navigation

− Global and local presence

− Global governance and collaboration

− Difficult launch− Starting from scratch

− Users not ready for this (at the time) modern intranet

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− Strategy for global collaboration and knowledge sharing is well established

− The intranet has developed into a key tool

− Higher demands from business and users for even better intranet and tools to be able to deliver on the strategy

Skanska today

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Strategy

Leverage on being a global company

Intranet

User maturity

Connecting Sweden and Denmark, Öresund Bridge

Rethinking Skanska’s global intranet

From Good to Great

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User studies

- 70+ interviews with users around the world (US, Poland, UK, Sweden & Finland)

- OneSkanska survey for 2,000 recipients (1,700 answers)

- Workshops with Business Unit representatives

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What did we find out?

− People are hungry for knowledge sharing

− People benchmark other Business units and countries

− OneSkanska as a connecting global system is highly appreciated

− News and stories about great projects and colleagues are most valued

− Findability should be improved by developing search and the structure

− Mix of global and local content can be confusing

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Way forward - OneSkanska Roadmap

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Local information and

tools

Skanska intranets

2008

OneSkanska intranet

2010

Restructured OneSkanska intranet 2015

OneSkanska Social

intranet2016

Global and local

information and tools

Improved findability and

usability

Encouraging knowledge sharing and

collaboration

Integrated local and global tools with

mobile access

OneSkanska Digital

workplace2017

Reviewing the navigation and structure

− Previous global navigation based on the trends and research in 2009

− Didn’t support the user needs; difficult to understand, not intuitive enough

− It was time to reshuffle!

And we did reshuffle!

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New navigation, structure & design

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− Devote resources for extensive user study− to guide the development − to serve as arguments and

proofs towards your own organization

− Secure involvement of, and open dialogue with, Business Units

− Be open to revise what you have done before

− Be brave and have fun!

Learnings