Sizing up Your Students, Part 1: Improving Online Retention and Success Susan Kincade March 14, 2008 For audio call Toll Free 1 - 888-886-3951 and use.

Sizing up Your Students, Part 1: Improving Online Retention and Success

Susan KincadeMarch 14, 2008

For audio call Toll Free 1-888-886-3951

and use PIN/code 705806

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West Hills Community College District

Who are we?

Online Enrollment for Six Academic Years

2,207

161.4

2,274

461.5

2,420

399.7

3,563

558.2

4,084

826.9

5,764

1,190.70

0

1,000

2,000

3,000

4,000

5,000

6,000

2001-2002

2002-2003

2003-2004

2004-2005

2005-2006

2006-2007

UnduplicatedEnrollment

FTE

2001 - 2006 Online FTES & Unduplicated Headcount by College

2,068

1,5611,793

1,948

3,023

2,1422,304

1,849

1,477

161

461

558

1,101

399

886

0

500

1,000

1,500

2,000

2,500

3,000

3,500

0

200

400

600

800

1,000

1,200

Lemoore 1,561 2,068 1,793 1,948 2,142 3,023

Coalinga 0 0 0 1,477 1,849 2,304

FTES 161 461 399 558 886 1,101

2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 * 2006-2007

WHCCD Online Enrollment by Ethnicity

0%

10%

20%

30%

40%

50%

60%

2001-2002 2.1% 6.3% 4.0% 28.8% 1.3% 0.1% 0.3% 55.1% 1.9%

2002-2003 2.0% 5.7% 3.2% 32.5% 1.1% 0.7% 0.7% 50.0% 4.1%

2002-2004 2.8% 5.5% 3.1% 35.4% 1.1% 0.7% 0.6% 47.0% 4.0%

2004-2005 3.0% 6.1% 2.6% 37.4% 1.3% 1.0% 0.6% 43.1% 4.9%

2005-2006 3.5% 7.2% 2.6% 38.6% 1.5% 1.2% 0.6% 39.8% 4.9%

AsianAfrican

AmericanFilipino Hispanic

Native American

OtherPacific

IslanderWhite Unknown

White Online Enrollment & Success Rates

0

200

400

600

800

1,000

1,200

1,400

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Enrollment 859 1,032 842 1,102 1,209

Success 58.1% 63.3% 64.3% 62.4% 63.5%

01-02 02-03 03-04 04-05 05-06

Hispanic Online Enrollment & Success Rates

0

200

400

600

800

1,000

1,200

1,400

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Enrollment 451 673 634 957 1,151

Success 38.9% 47.8% 46.1% 50.2% 50.3%

01-02 02-03 03-04 04-05 05-06

African-American Online Enrollment & Success Rates

0

50

100

150

200

250

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

Enrollment 97 120 98 156 203

Success 46.2% 49.6% 49.0% 48.6% 44.9%

01-02 02-03 03-04 04-05 05-06

WHCCD Online Enrollment by Age

0%

10%

20%

30%

40%

50%

2001-2002 0.7% 28.3% 24.9% 40.1% 6.0%

2002-2003 0.9% 35.7% 21.2% 37.3% 4.9%

2002-2004 2.1% 43.4% 20.9% 30.5% 3.2%

2004-2005 9.5% 44.3% 17.5% 25.7% 3.1%

2005-2006 20.8% 37.8% 15.7% 23.4% 2.4%

<19 20-24 25-29 30-49 50+

Online and Classroom Grade Comparison for Same Students – 2002-2006

0%

5%

10%

15%

20%

25%

30%

35%

Online 28.1% 18.1% 11.4% 4.1% 13.8% 0.3% 24.1%

Classroom 33.0% 22.2% 16.6% 5.0% 6.9% 0.4% 16.0%

A B C or CR D F or NC I W

Online Success and Retention

0%

20%

40%

60%

80%

100%

Success 52.3% 57.0% 56.8% 57.1% 57.3%

Retention 74.3% 77.4% 75.0% 74.1% 76.1%

2001-2002 2002-2003 2003-2004 2004-2005 2005-2006

West Hills Online Instruction-Spring 2007• 2,429 Students Enrolled

• 71 Faculty: 26 Full-Time Faculty & 45 Part-Time Faculty

• 122 Course Sections

• 24 Disciplines: AOJ, Art, Bio, Bus, Child Dev, CIS, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, PE, Phil, Phys Sci, Poli Sci, Psych, Sociology

• Four AA Degrees Online – AOJ - Law Enforcement– Liberal Arts – Psychology– Social Sciences

West Hills Online Instruction-Spring 2008• 2,707 Students Enrolled (still enrolling)

• 85 Faculty: 26 Full-Time Faculty & 45 Part-Time Faculty

• 157 Course Sections

• 25 Disciplines: AOJ, Art, Bio, Bus, Child Devlmt, CIS, EA, Econ, Eng, Geog, Geology, Health, History, Hum, IS, Math, Music, Nut, PE, Phil, Phys Sci, Poli Sci, Psych, Sociology, Social Work

• Four AA Degrees Online – AOJ - Law Enforcement– Liberal Arts – Psychology– Social Sciences

Online Retention: A Three Step Process

•Student Support

•Faculty Support and Training

•Online Classroom Administration

STUDENT SUPPORT

Help Desk Coordinator

Telephone and Email Response Support

Provide Support for ALL Services

Provide Support for ALL Services

• We Have….– Student Email– Online Admissions– Online Registration– Online Add/Drop– e-Commerce Payment Option– Transcript Requests– Blackboard Learning Platform

for Online and Web-Enhanced Classes

FACULTY SUPPORT

Education Technology Specialist

ODT -On Demand Training

Toys, Tools, Technology

On-Demand Training

• What IS ODT?:

– Faculty Come to Workshops

– Faculty Call for Help

– Faculty Come to Our Office

– Faculty Wait for Us to

Come To Them!

Increasing Success• What Can Be Done? What Are We Doing?

– Online Orientations for Faculty and Students

– Best Practices Training for Faculty Teaching Online

– Research other Institutions for Best Practices

– Continue to Innovate

Innovative Student ServicesOnline tutoring and rich feedback (teaching

assistants) through EduMetry

• www.writeraide.com• www.mymathaide.com

• http://www.edumetry.com/

New Endeavors Continued…• Online Faculty Listserve– Blackboard Repository not working

– Use to Disseminate important info

– Use to have discussion items

– Use to share best practices from other institutions

• Syllabus Template– A case of “Where’s Waldo”

– Easier for Faculty

– Easier for Students

New Endeavors• Podcasting– 1st Problem –being confused with Vodcasting!– 2nd Problem –ADA compliant!– 3rd Problem –can’t get Bb Building Block to

work!

– We’re doing Podcasting release to faculty now, knowing that vodcasting is going to be the Very Next Thing and they’ll want it NOW!

New Endeavors…

• Online Evaluation Tool for Full Time Faculty that is in the Bargaining Unit Language

– Next Step is Education (no pun intended)– How do you evaluate an online course?– What do you look for besides Discussion

Board, Announcements, Assignments, and Stats?

Part-Time Instructor Total LoadTotal WSCH

WSCH/Load +/- State Target 525

Watts, Kathryn 0.6 487 859 63.69%

Butts, Lisa 0.6 453 755 43.81%

Grenseman, Paul 0.3 210 741 41.19%

Esposito, Michael 0.6 441 735 40.00%

Warkentin, Brooke 0.6 435 725 38.10%

Bezis, Justin 0.6 411 685 30.48%

Johnson, Brenda 0.5 297 660 25.71%

Ledesma, Elizabeth 0.4 264 660 25.71%

Dean, Carl 0.6 390 650 23.81%

Aquino, Joe 0.3 215 645 22.87%

Forth, Donald 0.2 129 645 22.86%

Online Classroom Best Practices?– Review Syllabi for Outline Ed Code Compliance– Populate Tabs Appropriately– Remove Tabs That Have No Content– Set Up Discussion Board Appropriately– Review Discussion Board for Inappropriate Use– Review Assignments for Relevance (not cut and

paste job from wrong course)– Use Online Gradebook Function– Drop Inactive Students

Online Classroom Best Practices/2– Review Links to Make Sure They’re Active– Update Course Each Semester – Ensure Content is Current – Check for Accessibility Issues– Weekly Email to Students– Use Large Font for Announcements – Start Course with Strong Communication– Maintain Rigor– Add Multi Media as You Go

Decisions… Decisions…• Every course can have high retention and

high success rates, IF you sacrifice Rigor.

• Every course can have low retention and low success rates, IF you sacrifice quality instruction.

• Somewhere in the middle of that continuum or rubric if you will, there is Rigor, Quality Instruction, AND high retention and success.

Overall Great Resource

Journal of Asynchronous Learning Networkshttp://www.sloan-c.org/publications/jaln/index.asp

JALN: Is "As Good as Face-to-Face" As Good As It Gets?

http://www.sloan-c.org/publications/jaln/v6n2/v6n2_macdonald.asp

Q & A

•What can I answer for you?

Evaluation Survey Link

http://tinyurl.com/yoco9d

Upcoming/Archived Seminars

For upcoming desktop seminars and links to recently archived seminars, check the @ONE Web site at:

http://www.cccone.org/seminars/index.php

Thanks for Attending

For information on @ONE’s trainings go to:

http://www.cccone.org/index.php