Six Sigma Exec Overview 1.5.ppt

7/24/2019 Six Sigma Exec Overview 1.5.ppt

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TLC, SSEO 1.5 22002

Thomas A. Little, Ph.D.President, Thomas A. Little Consulting


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TLC, SSEO 1.5 22002

Audience

Presentation is designed for those Executivesand anagers !ho are consideringi"#$e"enting Six Sig"a and !ant tounderstand its core conce#ts and %enefits.

Provides an overvie! and orientation of sixsig"a "ethodo$ogies and organi&ationa$re'uire"ents. The Executive Overvie! is#resented #rior to six sig"a i"#$e"entation,Cha"#ion and ($ac) (e$t training.

*+2 Stan!ic) Street(rent!ood, C -51*

1/-25/2+5/1+dr$itt$edr/to".co"

!!!.dr/to".co"


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Objectives

As a result of attending this course the participant will

be able to:

3escri%e the Six Sig"a (rea)through strateg4 nderstand the Cha"#ion6s ro$e in the Six Sig"a 7nitiative 8e$ate the ro$es and res#onsi%i$ities of the Cha"#ion, ($ac) (e$t,

9reen (e$t and Tea" e"%ers 7dentif4 #ro:ects !ith high #ro%a%i$it4 for success nderstand the 37C "ethodo$og4 and ho! it a##$ies to

i"#rove"ent #ro:ects Esta%$ish and uti$i&e dash%oard "etrics ssist in #ro:ect "anage"ent and #ro:ect goa$ co"#$etion


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Presentation Outline

Section I Six Sigma Introduction

Section II Management and Organizational Infrastructurefor Six Sigma

Section III MAI! "rea#through Methodolog$

Section I% Implementation Strateg$


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Section I

Section I Six Sigma Introduction

;hat is Six Sig"aands-On !hampion

8unctions

Co""unicate the vision

Create the "andate for i"#rove"ent

Provide direction and re"ove %arriers

chieve financia$ resu$ts and co""unicatesuccess

2esponsibilities )DB/ of time*

7dentif4 ($ac) (e$ts and 9reen (e$ts

7dentif4 and a##rove a$$ Six Sig"a #ro:ects

(i!ee)$4 revie! of a$$ #ro:ects

easure ($ac) (e$t #erfor"ance

(raining

2 da4 Cha"#ion Training


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Master "lac# "elt

8unctions

Provide technica$ ex#ertise on Six Sig"a andLean "ethodo$og4 to ($ac) (e$ts and 9reen (e$ts

;or) in su##ort of the ($ac) (e$t and Cha"#ion

ssist in education and training activities

2esponsibilities )DB of time*

;or) dai$4 !ith tea" "e"%ers, ($ac) (e$ts andCha"#ions

Partici#ate in the revie! of #ro:ects

onitor a$$ Six Sig"a #ro:ects(raining

15 da4 ($ac) (e$t Training, 2 4ears "ini"u" as a($ac) (e$t and a asters 3egree in a re$ated fie$d


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"lac# "elts and 4reen "elts

8unctions

($ac) (e$ts 100@ dedicated for 2 4ears to #rocessi"#rove"ent, 9reen (e$ts 20@

;or) on i"#rove"ent #ro:ects !ith other 9reen(e$ts and Tea" e"%ers

chieve financia$ resu$ts for each #ro:ect 9oa$ ofQ*50U

2esponsibilities )D E FB/ of time*

se the 37C "ethodo$og4 to create%rea)throughs in #erfor"ance

8e#ort #rogress to the Cha"#ion

Go$d tea" "eetings and #rovide exce$$ent #ro:ect"anage"ent

;or) !ith the aster ($ac) (e$t

(raining

15 da4 ($ac) (e$t Training5 da4 9reen (e$t Training


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All 0mplo$ees

8unctions

;or) to achieve exce$$ence in dai$4 !or)

Partici#ate in Six Sig"a #ro:ects

Su##ort tea" activities

7dentif4 o##ortunities for i"#rove"ent

2esponsibilities )G-DB/ of time*

Partici#ate in Six Sig"a activities asre'uested

Co"#$ete action ite"s as assigned %4 the

tea"

ttend tea" "eetings

(raining

1 da4 Six Sig"a E"#$o4ee training


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Section III

Section III MAI! "rea#through Methodolog$

3efine

easure

na$4&e

7"#rove

Contro$


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MAI! Process Improvement Methodolog$


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MAI! Process

etrics sD $in)edto CTs

efinethe Pro%$e"Pro:ect O%:ective

Pro:ect 9oa$

PROC%SSPROC%SS)1)2)3

)4

*1*2*3

Esta%$ish!ontrols on the critica$ Nssothe i"#rove"ents !i$$ %e "aintained

7dentif4 !a4sto improvethe #rocessand va$idatethe so$ution

Measure andAnal$zedata and #rocess

#erfor"ance to deter"inethe critica$ varia%$es and

root cause of the #ro%$e"


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Six Sigma MAI! efine

efine Activities7dentif4 Pro:ect, Cha"#ion and Pro:ect O!ner3eter"ine Custo"er 8e'uire"ents and CTs3efine Pro%$e", O%:ective, 9oa$s and (enefits3efine Sta)eho$derM8esource na$4sisa# the Process3eve$o# Pro:ect P$an

efine ualit$ (oolsPro:ect Charter and P$anEffortM7"#act na$4sisProcess a##ingTree 3iagra"


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3efine5 8low

EffortM7"#act

na$4sis

JOC,

Exa"ineCandidatePro:ects

Co"#$eteS7POC andProcess a#

3eve$o# and

##rove Pro:ectCharter3efine Custo"er

CTs

SIH SI4MA

Project !harterResource Re+uire,ents enera$ .nfor,ation 8evie!Schedu$e

Pro:ect HoA LocationA ctivit4 3ate

Pro:ect Ha"eA (usiness Start

Pro:ect LeaderA Seg"entA 3

9(M((A (usiness

aster ((A O%:ectiveA

GMO Cha"#ionA Custo"er 7

Tea" e"%ersA /a,e 0unction T i, e . ni t ia $ s CTsDA C

Current C$ose

Process

Ca#a%i$it4A Sig"a,C#),3PO,C4c$e/ti"e,etc.

3ateA

Proect 'efinitionProectPro($e,State,ent

ProectO(e cti#e State,ent

ProectScope"i, itations

Proectoa $sand Targets

ProectP$an

See#age 2of the#ro:ect charter. Pro:ect P$anand 9antt Chart

%&pected Benefits Ti,e fra,e

Gard3o$$arSavingsA

Soft 3o$$arSavingsA

StrategicA

Other(enefitsA

Staeho$der ppro#a$6ands On Cha,pion Master B$ac Be$t

Ha"eA Ha"eA

SignatureA SignatureA

0unctiona$ Manager B$ac reen Be$t

Ha"eA Ha"eA


Other Other

Ha"eA Ha"eA


'ate


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%oice of the !ustomer )%O!*

%O! is often full of emotions=

,e need to restate customer

statements into fact based+

performance re6uirements

that we need to focus on

Of courseC !ustomers

expect perfection

37Cethodo$og4

efine

;h4 don6t 4ou gu4s $earn ho! to

"eet a schedu$e 0 hours $ateSL > = hours ear$4

!ritical to ualit$ )!(*

!haracteristics

37Cethodo$og4

efine

Custo"er8e'uire"ent

3etai$edS#ecifications

'se the tree diagram todefine !ustomer !(s


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Moving to Specific !andidate Projects

!andidateSix Sigma

Project)s*

,ith financial

impact

7ntervie!Custo"ers7nterna$ andExterna$D, oncore %usinessissues ando##ortunitiesfori"#rove"ent

se Joice of

the Custo"er!henco$$ecting andana$4&ing data

Co"#$eteCT ga#ana$4sis and#rioriti&ation

3eter"ine acandidate#ro:ect $ist

Esti"ate#ro:ect%enefits in

financia$ and"easura%$eter"s K ran)#ro:ects %4their i"#act

3eter"inethe effortre'uired foreach #ro:ect

Conduct effort toi"#act ana$4sis and#rioriti&e the #ro:ect$ist

Se$ect the to#

#ro:ects anddeter"ine theCha"#ionand O!ner

37Cethodo$og4

efine

!riticall$

examine

"usiness

Objectives

and select

projects

aligned to

them with

financialimpact and

benefits

!hampions drive the project selection as the$ own the

business objectives aligned to the 0xecutive Staff


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Potential Projects

Candidate SixSig"a Pro:ectsD

Project

!hampion and

Owner

3eter"ine a

candidate#ro:ect $ist and#otentia$%enefitsA

anufacturing

ateria$sanage"ent

HP7

Binance

3esign

G8

Conducteffort toi"#actana$4sis and#rioriti&e the#ro:ect $ist

%ffort 4 .,pact 5na$!sis

0

1

2

*

5

=

+

-

10

0 2 = + 10 12

%ffort

.,pa

ct

7"#act

Pro:ect Effort 7"#act1 = 1

2 * *

* *

*

5 10 *

= 2 =

5 =

+ + =

- 1 -

10 - -

Projects with high impact are

preferred

37Cethodo$og4

efine


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etailed Project Selection !riteria

chieving %rea)throughs re'uires #rioriti&ation of o##ortunities.

There are "an4 "ore o##ortunities than there is ti"e andresources to !or) on the".

;hen se$ecting a #rocess, !e are tr4ing to #rioriti&e exact$4 !hich#ro%$e" to so$ve. 7f the #ro%$e" is c$ear !e "ove on to define the#ro%$e".

7n se$ecting a #ro:ect, consider these issuesA

a. Binancia$ and strategic %enefits%. 7"#roved custo"er satisfaction, CS7c. Co"#ati%$e !ith current goa$s and o%:ectives

d. Trans$ata%$e to other areas of the %usinesse. Pro%a%i$it4 of successf. Leve$ of effort, a"ount of resources needed to

co"#$ete #ro:ect

37Cethodo$og4

efine


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0xample: Prioritizing Projects

Are $our projects the things $ou li#e to do+ eas$ to do or important to do.

37Cethodo$og4

efine


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evelop !harter

Pro%$e"

O%:ective K Sco#e

9oa$Mtarget

8esource re'uire"ents

Binancia$ %enefits

Strategic %enefits

Tea" resources

Pro:ect a##rova$

In this step $ou will establish

direction for the projectb$ documenting

S7N S79Pro:ect Charter

Resource Re+uire,ents -enera$ .nfor,ation 8evie! Schedu$e

Pro:ect HoA LocationA ,ctivit4 3ate

Pro:ect Ha"eA (usiness Start

Pro:ect LeaderA Seg"entA 3

9(M((A (usiness

aster ((A O%:ectiveA ,GMO Cha"#ionA Custo"er 7

Tea" e"%ersA /a,e 0unction 1 Ti ,e . ni ti a$ s CTsDA C

Current C$ose

Process

Ca#a%i$it4A Sig"a, C#), 3PO, C4c$e/ti"e, etc.

3ateA

Proect 'efinitionPro2ect Pro($e, State,ent3

Pro2ect O(2ecti#e State,ent3

Pro2ect Scope4"i,itations3

Pro2ect -oa$s and Targets3

Pro2ect P$an3

See #age 2 of the #ro:ect charter. Pro:ect P$an and 9antt Chart%&pected Benefits3 Ti,e fra,e3

Gard 3o$$ar SavingsA

Soft 3o$$ar SavingsA

StrategicA

Other (enefitsA

Staeho$der ppro#a$

6ands On Cha,pion3 Master B$ac Be$t3

Ha"eA Ha"eA


0unctiona$ Manager3 B$ac 4 -reen Be$t3

Ha"eA Ha"eA


Other3 Other3

Ha"eA Ha"eA


'ate3

37Cethodo$og4

efine


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evelop !harter E Problem Statement37C

ethodo$og4efine

A clear description of the problem to

communicate to other people in the process

and rall$ support to improve it

descri#tion of the issue or #ro%$e"

;hat, !hen, !here and ho! the #ro%$e" occurs

;hat is critica$ to 'ua$it4 CTD fro" the custo"er#ers#ective< ;hat is nonconfor"ing tos#ecificationsow to Measure

37Cethodo$og4

Measure

!ollect %isual ata to See the Problem 37C


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!ollect %isual ata to See the Problem

,here possible use a igital or %ideo !amera and

capture the defect or process problem= 3A picture is

worth a thousand words in5 understanding and

communication of the origin and nature of problems=

ethodo$og4Measure

MSA for %alidated Measurement 37C


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MSA for %alidated Measurement

"ong Ter,

Capa(i$it!

Short Ter,

Capa(i$it!

&&B&C

True Va$ue

Repeata(i$it!

Reproduci(i$it!

ccurac!

Sta(i$it!

0irst period of ti,e Second period of ti,e

&&B&C

'seful for characterization of variable gages

and inspection capabilit$

(he data is onl$ as good as the 6ualit$ of the

measurements

ethodo$og4Measure

Six Sigma MAI! 2oad Map 37C


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Six Sigma MAI! 2oad Map

Anal$ze Activities(ench"ar) the Process or Product

Esta%$ish Causa$ 8e$ationshi#s sing 3atana$4sis of the Process a#3eter"ine 8oot CausesD sing 3ata

Anal$ze ualit$ (oolsStatistica$ ana$4sis of data

Cause and effect or event diagra"Gistogra"Pareto diagra"8un chartScatter gra#h

ethodo$og4Anal$ze

Anal$ze 8low


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Anal$ze 8low

Pro:ect 3ataNs and s

8oot Causena$4sisSu""ar4

@ Ex#$ained and @ nex#$ained

na$4sis andStratification of 3ata

8oot CauseJa$idation

"enchmar#ing 37C th d $


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"enchmar#ing

Ho co"#an4 is the %est at a$$ it does. T4#ica$$4

there are so"e core co"#etencies that "a)e aco"#an4 great. There is "uch to %e $earned%4 %ench"ar)ing other co"#anies !ho are the%est at !hat the4 do.

"enchmar#ing begins with identification of

the process or business area we wish toexamine= This shou$d %e c$ear fro" our#ro%$e" state"ent and o%:ective.

no!$edge that there are other !a4s of doingthings can %e o%tained fro" %ench"ar)ing.

(ench"ar)ing often s#eeds u# the so$utiongeneration #rocess.

ethodo$og4Anal$ze

2oot !ause Analog$ 37C th d $


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2oot !ause Analog$

Li)e #u$$ing !eedsI un$ess !e addressthe root that causes the #ro%$e", #oorresu$ts !i$$ )ee# co"ing %ac).

ddressing the resu$ts or s4"#to"s of a#ro%$e" !i$$ never #rovide $asting

so$utions / given a $itt$e ti"eI the#ro%$e" !i$$ co"e %ac)

,e need to understand the 2oot

!ause of the problem from our

problem statement

ethodo$og4Anal$ze

8orward Problem Solving %ersus "ac#wards 37Cethodo$og4


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8orward Problem Solving %ersus "ac#wards

Bor!ardPro%$e" So$ving

(ac)!ardsPro%$e" So$ving

Lo Idea of 2oot !ause

Strong Idea of 2oot !ause

3efine Pro%$e"

Co$$ect Pro%$e" 8e$ated 3ata

na$4&e 3ata

3eter"ine 8oot CausesD

Ja$idate

3eter"ine !hat is unex#$ained

3efine Pro%$e"

List Pro%a%$e 8oot Causes

Co$$ect Su##orting 3ata

Ja$idate

3eter"ine !hat is unex#$ained

ethodo$og4Anal$ze

0valuate ata to etermine 2oot !ause 37Cethodo$og4


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9oa$ is to

deter"ine cause Keffect re$ationshi#s

0valuate ata to etermine 2oot !ause ethodo$og4Anal$ze

Stratif$ ata to 'nderstand 2oot !ause 37Cethodo$og4


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3ata Jendor Purch. Order at. ;ee) in

Co$$ection gent 3ate T4#e uarter ordered

Late

3e$iveries

1

2

*

Jendor

[Late7te"s

0

5

10

15

2025

7( 3EC GP HEC OT

ateria$ T4#e

[Late7te"s

0200

=0+0

100

B$ex c.ConnectorsS7Cs ST #artsSo$der

Purchasing gent

[Late7te"s

05

10152025

To" Shauna ris da" Xohn

Stratif$ ata to 'nderstand 2oot !ause

StratificationA na$4sis of the sa"edata grou#ed and c$assified %4 thedata tags to exa"ine fre'uencies atdifferent $ogica$ $eve$s

ethodo$og4Anal$ze

&ist Of %ital 8ew Hs and !ritical ;s 37Cethodo$og4


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!ollected H and ; data

G4#othesis testing

t/test

B/testHOJ

Chi/s'uare

Logistica$ regression

8egression ana$4sis and ode$ fitting

"ist Of Pro(a($e 2oot !auses and #e$ process sensitivities

&ist Of %ital 8ew Hs and !ritical ;s ethodo$og4Anal$ze

Anal$sis of ata 37Cethodo$og4


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Anal$sis of ata

Provides the a%i$it4 to visua$i&e there$ationshi# %et!een #rocessvaria%$es and to understand thesource and funda"enta$ %ehavior of#ro%$e"s

ethodo$og4Anal$ze

Anal$ze the Process Map for ,aste 37Cethodo$og4


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a $ e t e ocess ap o aste

,hen Mapping the Process !onsider the 8ollowing:

;hat 4ou thin) it is... ;hat it actua$$4 is... ;hat it cou$d %e...

ethodo$og4Anal$ze

!hec# &ist for 2oot !ause etermination 37Cethodo$og4


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!hec# &ist for 2oot !ause etermination

Measurement Poor re#eata%i$it4 Poor re#roduci%i$it4 Poor accurac4 Poor sta%i$it4 Poor $inearit4 7nva$id "easure"ent or test "ethod Excessive test or "easure"ent

Methods 7ncorrect definition

7ncorrect se'uence issing definitions, i"#$icit ru$es Poor #rocess contro$s Poor "easure"ent contro$s Lac) of critica$ infor"ation 7ncorrect infor"ation Excessive 'ueues or out/ti"e Gand$ing Orientation Poor "anage"ent of change 7ncorrect revision

achine "aintenance or ca$i%ration achine contro$s or $ac) of contro$s achine fau$t or defect Soft!are or net!or) fau$t achine re$ated conta"ination achine too$ing or fixtures 7ncorrect "achine or tester

Materials 3efective Off/s#ecification Conta"inated 7"#ro#er storage conditions La%e$ing or identification 7ncorrect a"ount or 'uantit4 7"#ro#er trans#ortation or hand$ing Ex#iration date exceeded or un)no!n Pro%$e" !ith #roduct design ;rong "ateria$s

0nvironment Ph4sica$ environ"ent te"#erature, $ighting, ES3D Securit4 or safet4 s4ste"s 3istractions in the environ"ent Particu$ates Conta"ination

People Leve$ of staffing Training Co"#etenc4 or ex#erience Su#ervision Conf$icting goa$s Co"#$iance !ith #rocedures Persona$it4 issues Ph4sica$ a%i$it4 or function Cognitive a%i$it4 and function no!$edge deficit Co""unication !ith #eers or su#ervisor

!hec# and investigate all those that appl$ to the problem under consideration

ethodo$og4Anal$ze

G ,h$s 0xample 37Cethodo$og4


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State the problem+ then as# wh$ did this problem occur

until $ou reach root cause=

issing Parts on the (oard 3uring HP7 ;GT %enefit of so$ution R cost toi"#$e"ent

ssess the ris#sassociated !ith each so$ution and the$i)e$ihood of occurrence

3eter"ine need to invo$veMnotif4 custo"er concerningan4 #roduct or #rocess changes

a)e sure that #ro#er va$idation occurs associated !iththe so$ution #rior to across the %oard i"#$e"entation

"enefit and 2is# for 0ach Solutionp

Solution 0valuation 8orm 37Cethodo$og4Improve


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Solution 0valuation 8ormList 8oot CausesD List So$utions @ Effect Esti"ated Cost Co"#$exit4 Esti"ated (enefit 8is)] Priorit4 Ja$idationow o ,e o It.


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TLC, SSEO 1.5 22002

efine

9oa$ a$ign"ent8o$es and res#onsi%i$ities

evelop

sse"%$e "ateria$s7dentif4 #eo#$eSe$ect soft!areSe$ect trainingMconsu$ting resources

eplo$

Executive Overvie!

Cha"#ion training M %$ac) %e$t K #ro:ect se$ection($ac) (e$t training M #ro:ect execution

Management review of progress

8ea$i&e resu$ts

=

($pical Six Sigma Implementation (imeline


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Start Dst,ave March-August+ FF

DstMonth

Six Sig"a Executive Overvie! Training ^ da4Cha"#ion Se$ection

Cha"#ion Training 2 da4s

Se$ect soft!are JMPD and schedu$e the training resource S/SJCD

($ac) (e$t Se$ection and 1st;ave Six Sig"a Pro:ects

FndMonth

100@ Co""it"ent of ($ac) (e$ts to Process 7"#rove"ent

(egin ($ac) (e$t, 9reen (e$t Training

2 da4s efine, * da4s Measure, * da4sAnal$ze, * da4s Improve, * da4s!ontrol, schedu$ed ever4 three/four !ee)s for 5 sessions

(egin anage"ent 8evie! of Six Sig"a #ro:ects

Se$ect aster ($ac) (e$t Gire or ContractD

/ Months

8ea$i&e savings fro" 1st;ave, savings fund second !ave etc.

Esta%$ish )e4 "etrics and dash%oards if not #resent

8egister in Se#te"%er for S Certified ($ac) (e$t

Fnd,ave E September FF

0xpected !ost


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Implementation !ase Stud$


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8esu$ts fro" one !ave of training as verified %4 the Binancede#art"ent

AS-S%! 7 (&! (eam 'p for (raining 0xcellence


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Six Sig"a 7"#rove"ent

Progra"s for ;estCoast 7ndustries

The tatistical Disco!ery oftware T"

#or$flow "odeling and Automation

!ertified "lac# "elt

Exa" 3ateAOcto%er 1-, 2002

8egistrationAugust 2*, 2002

JMP and 'ltimus Software Support


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10*

TLC, SSEO 1.5 22002

JMPSoft!are for;indo!s and acintosh

$in)s statistics !ithgra#hics, he$#ing 4ou

ex#$ore 4our data, "a)ediscoveries and gain)no!$edge for %etter

decision/"a)ing. See

!h4 so "a4 #rofessiona$choose JMPas their

'ua$it4/i"#rove"ent too$of choice for Six Sig"a

and 'ua$it4 i"#rove"ent.

'ltimussoft!are a$$o!s foreffective #rocess "ode$ing,ana$4sis and auto"ation.Transactiona$ "ode$ing andfu$$ !or)f$o! auto"ationtoo$s are avai$a%$e using

'ltimus_.

All AS-S%! Participants receive software use for six

months during their Six Sigma training

&ow !ost+ >igh ualit$+ &ocal Six Sigma (raining


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Public and On-site (raining

!hampion (rainingSix Sig"a for Cha"#ions 1= hrs. Q-5 arM21/22M02

"lac# "elt (raining and AS Lational "lac# "elt !ertification

(( Six Sig"a 3efineF 1= hrs. Q-5 #rM/5M02

(( Six Sig"a easureF 2 hrs. Q15 a4M1/*M02

(( Six Sig"a na$4&eF 2 hrs. Q15 XunM5/M02(( Six Sig"a 7"#roveF 2 hrs. Q15 Xu$M10/12M02

(( Six Sig"a Contro$F 2 hrs. Q15 ugM/-M02

4reen "elt (raining

9( Six Sig"a 3efineF + hrs. Q5 #rM12M02

9( Six Sig"a easureF + hrs. Q5 a4M10M029( Six Sig"a na$4&eF + hrs. Q5 XunM1M02

9( Six Sig"a 7"#roveF + hrs. Q5 Xu$M1-M02

9( Six Sig"a Contro$F + hrs. Q5 ugM1=M02

&ocationGar"onic, 7nc.5- (a$tic ;a4, Sunn4va$e, C.

%nd#a!e &egins in eptem&er

Six Sigma for !hampions


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Six Sigma for !hampions

ates:arch 21/22, 2002

Audience 7 Prere6uisites:

Executive officers, 3irectors and anagers !ho !i$$ define and"anage Six Sig"a Pro:ects

!ontent:Section 7 Six Sig"a 7ntroduction

Section 77 anage"ent 7nfrastructure for Six Sig"a, 8o$es and 8es#onsi%i$ities

Section 777 anaging the 37C #rocess

Section 7J Pro:ect Se$ection and Charter

Section J 7"#$e"entation 7ssues, ti"e$ines and ($ac) (e$t, 9reen (e$t se$ection

Section J7 easures of Success

&ocation: Gar"onic, 7nc.5- (a$tic ;a4Sunn4va$e, C

"ring $our own laptop

"lac# "elt Six Sigma 3efine5


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TLC, SSEO 1.5 22002

"lac# "elt Six Sigma 3efine5

ates:#ri$ /5, 2002


Those individua$s !ho !i$$ !or) on %rea)through #ro:ects as theP2IMA2;focus of their !or) activities. $$ individua$s are re'uired to

have a #ro:ect to !or) on and an identified Cha"#ion for the #ro:ect.

!ontent:Section 7 Six Sig"a 7ntroduction

Section 77 7dentif4 Pro:ect, Cha"#ion and O!ner

Section 777 3eter"ine Custo"er 8e'uire"ents and CTs

Section 7J 3efine Pro:ect State"ent, O%:ectives, 9oa$s and (enefits

Section J 3efine 8esourceMSta)eho$der na$4sisSection J7 3eve$o# Pro:ect P$an

Section J77 a# the Process

Section J777 Pro:ect Leadershi#

&ocation: Gar"onic, 7nc.5- (a$tic ;a4

Sunn4va$e, C.


4reen "elt Six Sigma 3efine5


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10

TLC, SSEO 1.5 22002

4reen "elt Six Sigma 3efine5

ate:#ri$ 12, 2002


Those individua$s !ho !i$$ !or) on %rea)through #ro:ects as theS0!OLA2;focus of their !or) activities. $$ individua$s are re'uiredto have a #ro:ect to !or) on and an identified Cha"#ion for the #ro:ect.

!ontent:Section 7 Six Sig"a 7ntroductionSection 77 3eter"ine Custo"er 8e'uire"ents and CTsSection 777 3efine Pro:ect State"ent, O%:ectives, 9oa$s and (enefitsSection 7J 3efine 8esourceMSta)eho$der na$4sisSection J 3eve$o# Pro:ect P$an

Section J7 a# the Process

&ocation: Gar"onic, 7nc.5- (a$tic ;a4Sunn4va$e, C.


Project "ased and %alue Oriented


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10+

TLC, SSEO 1.5 22002

All training is >ands On and applied to $our compan$Ns

projects= All training is done with computer applications=!omplete the training and complete a project=

Seating is limited F seats per class=

Registration .nfor,ation

ou can register on/$ine using !!!.as'/svc.org or !!!.dr/to".co".

Or register for the Six Sig"a #u%$ic courses %4 contacting To" Litt$eat -25D/2+5/1+ or %4 e/"ai$ dr$itt$edr/to".co".

www=as6-svc=org

www=dr-tom=com

Six Sigma 0xecutive Overview Summar$


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There are tre"endous i"#rove"ent and savings avai$a%$e toco"#anies in their o#erations if the4 !i$$ "o%i$i&e theirresources to!ard reduction of !aste and i"#rove"ent of'ua$it4

Six Sig"a re'uires Leadershi# fro" the Executive Staff

The road"a# is c$ear and the "ethods for i"#rove"ent are!e$$ defined

Soft!are too$s "a)e the data co$$ection and ana$4sis c$ear

3eve$o#"ent of an i"#$e"entation and training #$an is the

next ste#

2eferences 7 2esources


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"oo#s:

E.L. 9rant K 8.S. Leaven!orth,tatistical 'uality ControlHe! or)A H, c9ra! Gi$$, 1--=D.

3.C. ontgo"er4, Design and Analysis of ()periments. He! or)A H, Xohn ;i$e4 K Sons, 1--=D.

9.E. (ox, X.S. Gunter K ;.9. Gunter,tatistics for ()perimenters* An +ntroduction to Design, Data Analysis, and "odel uildingHe! or)A H, Xohn ;i$e4 K Sons 1-+D.

3a"e$io, 8o%ert. 1--=D. The asics of Process "apping. Productivit4 Press, Port$and, O8.

,eb Sites:

Tho"as . Litt$e Consu$ting at !!!.dr/to".co"

S Si$icon Ja$$e4 Section at !!!.as'/svc.o rg

Soft!areA SS XP contact SS 7nstitute at !!!.:"#discover4.co"

*+2 Stan!ic) Street

(rent!ood, C -51*

1/-25/2+5/1+dr$itt$edr/to".co"!!!.dr/to".co"

Six Sigma Exec Overview 1.5.ppt

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