Attract, reach and convert guests with the leading cloud platform for hotels
Aug 18, 2015
Travellers have more information than ever9 in 10 holidaymakers carried out research
before booking their last trip
59% of travellers rely on reviews written by others before making a booking
Source: “Engaging the empowered holidaymaker”, Deloitte UK
Online travel
agencies
Online review
sites
Meta search
sites
Hotel websites
Social media
Traditional travel agents
… while your hotel systems remain disconnected from the web, and each other.
Property Management
System
Central Reservation
System
Revenue Management
System
Online Travel
Agencies
Wholesalers Meta-searchsites
GDSs
We let the numbers speak for themselves
Using SiteMinder technology, hotels globally generated 18 million reservations worth US$7.4 billion over the
12 months ending 30 June 2014
19,000 customers
Global presence. Global reach.
160countries
6continents
120+PMS / CRS /
RMS partners
250+distributionchannels
We serve all hotels, no matter their sizeHotel Group | Boutique Hotel | Bed & Breakfast | Guest House | Motel | Inn | Resort
Easily manage the web to book more guests
Take control of every customer touch point on the web
Manage online channels and your own direct booking tool
Connect the web to your PMS/CRS
Focus on your guests, let SiteMinder focus on technology
“SiteMinder has continuously been focused on ensuring that hotels receive the greatest number of bookings and the exponential increase we have seen, month-on-month and year-on-year, is testament to that.”
Kylie King, Marketing Manager, The Observatory, Australia
SiteMinder is for independent hotels
Lagoon Beach Hotel saw a 100% lift in online bookings
Needed to maintain parity across every channel
Deployed TheBookingButton, GDS by SiteMinder, and The Channel Manager integrated with its property management system
Increased the number of channels by 33% without additional staff or resources
“Previously, we would give each OTA an allocation; now we are providing them with all our inventory and selling becomes easier – any time of the day.”
Gilbert Leibrandt, Channel Manager, Lagoon Beach Hotel
12 months, 300% growth in direct bookings for The Observatory
Saw exponential increase in bookings, month-on-month and year-on-year, including a near-300% increase in annual revenue from direct bookings
Predicted future booking volume and analysed the impact of its campaigns with OTAs
Internationalised its property with TheBookingButton’smulti-lingual capability
Lower your costs to acquire and retain guests
Set up complete automation with tight, easy-to-manage integration between systems
Ensure bookings, inventories and rates are managed in real-time
Get started quickly with intuitive, easy-to-use and flexible technology, and reduce the costs of staff training
Have full visibility of your business on the web, across all of your properties
“If you’re not online for one second, it could mean a million dollars... it’s definitely more than 10 million dollars on the total impact that it brings into our company.”Minor Hotel Group
SiteMinder is for hotel groups
Grew online sales to represent 35% of total revenue
Streamlined business processed with real-time pooled inventory
Increased reach with SiteMinder’s 250+ distribution channels
Empowered to make more important pricing decisions and tend to guests, because of less time spent on technology
Valentin Hotels increased online revenue 40% in one year with SiteMinder
“[Before SiteMinder] we spent hours, days even, manually updating the extranets!”
Tomeu Vich, Channel Manager, Valentin Hotels
De Vere Group increased revenue by +30%
Enhanced online presence with more inventory sold
Saw increase in bookings, improved Google rankings and a greater share of international visitors, especially from emerging markets
Reduced overbookings and saved many hours of manual work (from its call centre and revenue management teams) with SiteMinder’s automated technology
Increased online bookings by 150% to make up 20% of overall revenue
Eliminated the time-consuming task of managing channels across properties
Integrated its property management system with The Channel Manager, saving time and staff resources
Tauzia Hotel Management managed inventory across 20+ hotels and 15 channels
“SiteMinder simply updates inventory across all our online channels, is a really easy to use booking engine, and fully integrates with our Property Management System.”Larry Denis, Corporate Revenue and Distribution Manager, Tauzia Hotel Management
Increased online bookings to make up 85-90% of all bookings
Went live with SiteMinder’s Channel Manager in a few days
Ensured rate parity, while improving placement and conversions, with automatic pooled inventory. Changes across every channel are made simultaneously with the click of a button
South Beach Group grew revenue by 17% in one year
“Setting up 12 hotels all at once, I had to depend on SiteMinder’s support team heavily. It was a huge project but it was a breeze.”
Lauren Swerdloff Koston, Director of Online Image & E-Commerce, South Beach Group
We are driven by customer success
the Americas Asia EMEA Pacific
Onboarding consultants Free round-the-clock support in
local languages:
English, Spanish, French, German, Portuguese, Thai, Bahasa and more
Training + implementation support
The industry’s leading cloud platform for online room inventory and dynamic rate
management
Real-time online distribution
Remove manual entry with complete integration to your PMS/CRS and two-way connections to the world’s leading online channels
Manage all your online distribution
Automate rates and availability straight from your PMS/CRS to your online channels, so all systems are updated in real-time
Reduce the risk of overbookings
One dashboard
Have a full overview of your hotel’s performance and the status of your connections, so you can act in real-time
Gain complete transparency over the health of your online distribution
Pooled inventory
Keep each and every room online, each and every time
Increase your revenue and profits while lowering your cost of guest acquisition
Continuously promote all your available rooms on all booking channels – all the time
Immediately update your inventory in your PMS/CRS and across all your channels when a booking is made, to reduce overbookings
Self mapping
Gain full control of your channels
and PMS/CRS
Instantly map any room type, from your PMS/CRS through to your online channels
Have full control over your inventory and setup
Benefit from speed-to-market
Master rates and availability linkingEnsure rate control and parity with every change
Manage multiple rate plans for each room type
Eliminate the process of copying rates between channels, with automatic rate readjustment across all linked channels
Automate the price differentials from one base room and have your rates, net of commissions and taxes, calculated for you
Turn data into a more effective distribution strategy by analysing and evaluating the yield of your channels
Enhance your revenue streams by measuring your channel yield, reservation earnings, booking volume, lead times, lengths of stays and other performance indicators – in summary or as trends
See the granularity of your channels and markets, for better forecasting
Comprehensive reports
Have greater insight so you can make more powerful decisions
Base currencies and conversionsEnhance the internationalisation of your hotel
Convert rates automatically to the currency of each of your channels
Attract the global traveller
"Of all the systems we have implemented over the years, SiteMinder's Channel Manager has been the easiest and we have been extremely satisfied by the levels of service and commitment offered by the
SiteMinder team. SiteMinder's channel management platform is very intuitive and if we do have any questions, we know
we can always expect a prompt response from the company's support and sales teams. Every interaction with SiteMinder has been a true pleasure! As with all their hotel customers, we also benefit from SiteMinder's increasing network of OTA partners as it increases both our global and local reach. SiteMinder is a team on its game – quick and responsive, and able to exceed our expectations at all
levels. Thank you, SiteMinder!"Suksol Hotels
An award-winning owner and operator of one of Thailand’s most exceptional boutique hotel collections
A wholly-branded booking engine for your hotel’s website
Direct online bookings with no commissionsto increase your revenue and profit margins
Attract, reach and convert guests direct
Increase conversions with a simple guest booking experience
Save time with quick and easy setup
Eliminate manual entry with instant integration
Make better decisions with data
Simplicity
Increase conversions with a simple guest booking experience
Provide a seamless online experience for your guests via a customised, two-step booking process
Show all your room offers at a glance, so guests can see the best options
Use TheBookingButton’s multi-currency capability so your guests can book from anywhere. Supporting 80 different currencies through a simple drop-down menu, selecting the right currency is easy
Allow your guests to making a booking in their own language
Multi-language and currency
Convert guests from around the globe
Be where your customers are, whether they’re on a desktop or on-the-move
Display your rates and inventory to social travellers
Mobile-friendly and Facebook-compatible
Reach travellers on-the-go
Upselling
Offer a more personalised stayfor your guests
Package extras into your rooms such as breakfast, late checkouts, tours and champagne on arrival
Make it easy for guests to customise their booking with extras that can be purchased at the time of booking
Personalisation
Own the guest relationship with personalised emails
Start 1:1 relationship nurturing with your guests with customisable emails – pre‑arrival, during and post-stay
Gain feedback with surveys
Send promotional codes to encourage repeat bookings
Match your website colors, add your logos and insert banners to create a fully‑integrated booking experience
Integrate with Google Maps so guests know exactly where you are and how to find you
Full customisation
Ensure full customisation to your brand and hotel website
Seamless integrations
Eliminate manual entry with complete integration to your PMS/CRS via SiteMinder’s Channel Manager
Enable real-time, two way updates of your rates, ‑availability and special offers
Allow TheBookingButton to compete directly against your other online channels so you can optimise your bookings
Facilitate real-time payments directly into your bank account with various payment gateway options
Data and analytics
Make better decisions with data
Analyse your direct booking performance and trends to optimise your direct bookings strategy and attract more guests
Get detailed insight into where your website traffic comes from, and what your booking conversion rates and ROI are, to better understand your direct revenue stream
Measure the ROI of your campaigns with Google Analytics, Google Adwords and eCommerce tracking to plan the most effective way to spend your dollars and target the right markets
Photos and images
Let your pictures speak a thousand words
Add your high resolution photos so guests see your hotel in the best light
Create a photo gallery of your best images
Give guests a preview of your hotel at the time of booking
"We have found TheBookingButton to be very user-friendly with quick and easy steps for our guests to make and confirm reservations on our own websites. The fixed low monthly cost, instead of
commissions on every booking, delivers to us substantial cost savings and efficiencies."
Avillion Hotel Group
A leading hotel group in Malaysia
Low, flexible pricing that you pay-as-you-go
2-week free trial
Predictable monthly fees
100% cloud-based
* GDS by SiteMinder pricing by request
$29/month1-20 rooms
$179/month500+ rooms
$79/month1-20 rooms
$369/month500+ rooms
$99/month1-20 rooms
$509/month500+ rooms
Rooms booked
Inventory updated
Acquisition costs lowered
Profit margins maximised
SiteMinder gives hotels control of their presence on the web