Avanade Confidential – Do Not Copy, Forward or Circulate © Copyright 2012 Avanade Inc. All Rights Reserved. Sitecore @ Avanade
Avanade Confidential – Do Not Copy, Forward or Circulate
© Copyright 2012 Avanade Inc. All Rights Reserved.
Sitecore @ Avanade
Founded by
Over US $1 billion revenue in FY11
More than 20% average yearly growth since our inception in 2000
Trusted advisor to more the 800 customers in all industries
Realized 95% satisfied customers
More than 60 locations in 20 countries
&
About Us
“In June 2012, Avanade and Sitecore officially entered into Sitecore’s only global partnership. The relationship enables Avanade and Accenture to fill a significant new market opportunity to serve the needs of agile, experienced enterprise marketers with
cloud-enabled consumer engagement sites and digital experiences.”
Accountability
From a single provider, Avanade provides Sitecore expertise, creative, integration, support and software
Confidence
Sitecore stands with Avanade’s solutions, not only the software, through design reviews and expert access
Reach
Expertise, support and a local presence on three continents
Avanade’s unique partnership with Sitecore means:
© Copyright 2011Avanade Inc. All Rights Reserved.
The Avanade + Sitecore Advantage
4
Over 90 Sitecore Certified Professionals Backed by more than 15,000 .NET, eCommerce, Azure and content management technologists worldwide
Proven Approach for Complex Solutions A mature methodology and experience delivering high-volume, visually compelling and highly-integrated customer experiences at enterprise scale
Unique Global Partnership A joint commitment to accountability and customer success including solution architecture, software, hosting, and ongoing support and maintenance
© Copyright 2011Avanade Inc. All Rights Reserved. 5
Professional Services
From eCommerce to high-design web presence, from intranet to cloud, Avanade is the trusted, enterprise-class partner on hundreds of high profile web properties
Wholesale Distribution
Retail / Public Sector
Australia Manufacturing
Oltiva Life
demo scenario demo scenario
Oltiva Life
Oltiva Life is the health and wellbeing arm of Oltiva Health Insurance.
Oltiva Life provides tailored lifestyle packages for its corporate customers.
Like most companies, Oltiva Life has a combination of Line-of-Business applications, CRM platforms, collaboration platforms and a web presence
Fred, a salesperson at Oltiva Life wants to sell products,
and track his sales.
John, a sales manager from Oltiva Life wants to see what his sales
teams are selling, and be able to quickly approve sales.
Sally, a customer of Oltiva Life, wishes to use the Oltiva Life website to
take up an offer that her company has configured for her. She uses her
desktop, tablet or phone, and wants to purchase one of the packages.
Mike, a content author from Oltiva Life is an expert in Oltiva’s products,
and wants to collaborate effectively with colleagues to deliver the best
content he can, to his customers.
Lets see how each of these people and products are involved in the
digital marketing workflow within Oltiva Life.
CAMPAIGN
AUTHOR, APPROVE CONTENT
TRACKING DASHBOARD
CONFIGURE TUNE
LEADS SALES
PRESENTATION
ANALYTICS
CRM
Fred, being a salesperson, is very familiar with CRM.
He uses CRM daily to track his clients, opportunities, and marketing activities.
Here, he creates a new client and starts to configure the offer
Fred customises a
new package that he
has just configured for
his client.
He then activates a
workflow to send this
package off for
approval.
John receives a notification email on his phone that a new package is awaiting his approval.
He can perform the approval on his mobile phone.
Fred and John can both see in CRM that a new Sharepoint site has been provisioned and is ready for content
SharePoint
Mike, a member of one of the product teams, receives notification that a new package is being drafted, and it requires some content.
Here, he authors content for the client package.
Mike uses the collaborative power and broad enterprise reach of the SharePoint platform at Oltiva Life, to create the content without worrying about design, layout or which channel will consume it.
Mike completes the content and then publishes to the internet site – directly from SharePoint.
Mike can also contribute additional marketing content through Sharepoint and have this published directly in Sitecore
Sitecore
Sally is notified by her employer that she can now join Oltiva Life.
Sally can now logon and view the details of the package. If she likes the package she can register for it.
Sally receives a consistent experience on her phone, tablet or desktop.
As Sally browses the Oltiva Life site, content that is relevant to her and her account is displayed more prominently to her.
Closing the Loop
Back in CRM, Fred and John in the sales team can track the uptake of their product. In real time. In a tool they are familiar with.
Back in SharePoint, Mike can see which content is popular and can provide additional content around this subject. In real-time.
Execs at Oltiva Life can track the marketing success of a sales campaign using SharePoint-based reports and dashboards
Integration
CAMPAIGN PRESENTATION
ANALYTICS
CONFIGURE TUNE
LEADS SALES
AUTHOR, APPROVE CONTENT
TRACKING DASHBOARD
Dynamics CRM Campaign Integration
CRM Contacts as Sitecore users
Import leads and contacts
Sitecore DMS
Webforms for marketers
Dynamics CRM Campaign Integration
– Save Actions
Dynamics CRM Campaign integrator –
Security Provider
SharePoint Integration Framework
SharePoint Integration Framework Pull SharePoint list
Content
Custom code
Detect SharePoint lists
SharePoint Integration Framework
Create SharePoint Connector
Lessons learned
Database must have SA when Sitecore is installed.
This can be changed later.
Google is not your friend, sdn.sitcore.net is.
Install Web forms for marketers before you install SPIF.
Or edit the sharepoint.config.
SPIF version 111115 as a bug with SharePoint lists containing Content Types
Don’t forget to publish after a deploying code changes.
Demo, Code or Questions
Summary
Avanade’s enterprise integration capabilities are online and ready to help you best leverage the investment you have in Sitecore through:
Integrated knowledge creation and publishing channels
Integrated online sales delivery and approvals
Integrated marketing activity tracking