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October 18th, 2013
SIP Trunking using the EdgeMarc Network Services Gateway and the
Toshiba IPedge 1.5.0 IP-PBX
© 2011, Cox Communications, Inc. All rights reserved. This documentation is the confidential and proprietary intellectual property of Cox
Communications, Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this
document is strictly prohibited.
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Table of Contents 1 Overview .............................................................................................................. 3
2 Prerequisites ......................................................................................................... 3
3 Network Topology .................................................................................................. 4
4 Description of Basic Operation and Call Flows ............................................................ 5
5 Toshiba IPedge PBX Configuration ............................................................................ 5
5.1 Default IP Address ........................................................................................... 5
5.2 Web GUI Access .............................................................................................. 6
5.3 System Summary ............................................................................................ 8
5.4 Trunk Groups ................................................................................................ 11
5.5 Station Settings ............................................................................................. 16
5.6 Trunk DID ..................................................................................................... 34
5.7 SIP Trunking ................................................................................................. 36
5.8 Flexible Access Code ...................................................................................... 43
5.9 Public Numbering Plan .................................................................................... 46
5.10 Caller ID ....................................................................................................... 49
5.11 Component Services ....................................................................................... 51
5.12 Core System Processes ................................................................................... 53
5.13 Toshiba IP Phones .......................................................................................... 57
5.14 Backup and Restore ....................................................................................... 58
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1 Overview
The purpose of this knowledgebase solution is to describe the steps needed to configure the Toshiba IPedge IP-PBX for proper operation in a SIP trunking
application. Please note that this solution documents the basic configuration needed in the PBX and that the requirements of your specific SIP trunking environment may
require modifications to the configuration steps provided in this document
2 Prerequisites
SIP trunking information provided by the VoIP service provider: ● SIP proxy server IP address or DNS name.
● Trunking Direct Inward Dial (DID) phone numbers
Calls to the trunking DID(s) are forwarded from the service
provider to the wide area network (WAN) IP address of the EdgeMarc. There may be a single “Pilot” phone number used
for all inbound calls and/or multiple DIDs depending on the service ordered.
SIP authentication credentials (optional)
Some SIP trunking service providers require a unique
username and password to be supplied for IP PBX registrations and/or SIP signaling using P-Asserted Identity (RFC 3325).
This knowledgebase solution provides the configuration steps for both PBX registration and static or non-registration modes
of PBX operation. Toshiba IPedge – v1.5.0-4
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3 Network Topology
Figure 1 Test Set up
The PBX in the above network topology represents the Toshiba IPedge PBX that is connected via its LAN port to the LAN port of the EdgeMarc Network Services
gateway. The PBX used in our lab comprises of the following:
Table 1 – PBX Information
Manufacturer: Toshiba
Model: IPedge
Software Version: 1.5.0-4
Does the PBX send SIP Registration messages
(Yes/No)?
Yes
Vendor Contact: [email protected]
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Table 2 – E-SBC Information
Manufacturer: Edgewater Network, Inc.
Model: 4552
Software Version: 11.6.14
4 Description of Basic Operation and Call Flows
Basic Call Flow:
All phones connect to the Toshiba IPedge PBX. The PBX will interface with the service provider using a SIP trunk.
Internal calls:
Calls between phones on the LAN
LAN phone > Toshiba IPedge PBX > LAN phone
Outbound calls: Call is initiated by a LAN phone to a WAN phone. LAN phone > Toshiba IPedge [SIP trunk] > EM > SIP trunk service provider >
WAN phone
Inbound call: Call is initiated by a WAN phone to a LAN phone.
WAN phone > SIP trunk service provider > EM > [SIP trunk] Toshiba IPedge > LAN
phone
5 Toshiba IPedge PBX Configuration
The steps below describe the minimum configuration required to enable the PBX to
use a SIP trunk for inbound and outbound calling. Please refer to the Toshiba IPedge product documentation for more information on SIP trunking or other advanced PBX features.
The configuration described here assumes that the PBX is already configured and
operational with station side phones using assigned extensions or DIDs. This configuration is based on Toshiba IPedge version 1.5.0-4.
5.1 Default IP Address
The Toshiba IPedge in our lab came with one Ethernet port, with the default LAN IP address set to 192.168.254.250/24. To use SIP trunk service via the EdgeMarc, the
Ethernet port and the EdgeMarc’s LAN port 1 must be in the same LAN segment and have been assigned with IP addresses of 192.168.254.1/24 and 192.168.254.250/24
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respectively. In the lab, the same LAN port is also connected to all the IP phones via a PoE switch. The IP phones by default will need IP address assignment. Since the
PBX does not have a DHCP server, EdgeMarc’s LAN port 1 (Voice VLAN) should have its DHCP server enabled.
5.2 Web GUI Access
a) To configure the IPedge PBX, connect your PC to the PBX’s LAN ports, launch
the browser from your PC and enter ‘http://192.168.254.250:8080/oamp“ in
the address bar to access the Enterprise Manager program, a web browser
based Enterprise Manager application that resides on the IPedge server. Note
that Enterprise Manager can be accessed using Microsoft Internet Explorer
version 7 or later, or Mozilla Fire Fox version 5 or later.
b) From the login screen, enter “Administrator” in the “Username” field, enter
“password” in the “Password” field, select the timeout value in the “Session
Timeout” field, check the “Remember me” checkbox (if you want the
Enterprise Manager application to automatically log you in on your next visit)
and then click the “Submit” button.
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5.3 System Summary
a) The frist screen after login is the System Summary. Click the “Edit” icon to
enter information about your IPedge server.
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b) Enter the enterprise name, address, phone number and email address for the IPedge server and then click the “OK” button.
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c) The IPedge servers can have up to three configurations, depending on the hardware platform. Navigate to “Administration” > “Enterprise” > “Servers” to
see that this is an IPedge EP server (with only one LAN port), designed to serve up to 40 users
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5.4 Trunk Groups
Navigate to “Trunk” > “Trunk Groups” and then click on the “New” icon to create SIP Trunk Groups for incoming and outgoing lines.
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a) Select “Incoming and Outgoing” from the pull-down menu of the “Select Group Direction” field and then click the “OK” button.
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b) Select the “Common” tab, select a trunk group number (“8” in this example) in the “Group Number” field, select “SIP” in the “Group Type” field, leave other
fields as default and then click the “Save” icon
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c) Select the “Incoming” tab, select “DID” in the “CO Service Type” field, select “4” in the “DID Digits” field, leave other fields as default and then click the
“Save” icon. Note that the PBX will route the incoming call to an extension based on the last 4 digits of the called number.
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d) Select the “Outgoing” tab, leave all fields as default and then click the “Save” icon.
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5.5 Station Settings
Navigate to “Station” > “Station Group” to create a hunt group for supporting voicemail and Auto-Attendant.
a) Select “Hunt Group” from the “Group Type” field’s drop-down list and then
click on the “New” icon.
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b) Enter a 3-digit pilot number (“555” in this example) in the “Pilot Number” field, select “Distributed” from the drop-down list of the “Hunt Method” field, select
“Enable” from the drop-down list of the “DHG Auto CampOn” field, leave other fields as default and then click the “Save” icon. Note that by default the license
will allow the hunt group to have a maximum of 4 ports for simultaneous voicemail access.
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c) Navigate to “Station” > “Station Assignment” to create 4 3-digit numbers of “SIP VM” device type for supporting voicemail access. Click the “New” icon.
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d) Enter the first 3-digit number (“501” in this example) in the “Prime DN” field, select “SIP VM” from the drop-down list of the “Type” field, uncheck the
“Create New mailbox” checkbox, leave other fields as default and then click the “Save” icon.
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e) After you have set up the 4 3-digit numbers of “SIP VM” device type for supporting voicemail access, your Station Assignment screen should look like
the the screen above.
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f) Navigate to “Station” > “Station Group” to add the 4 members to the hunt group for supporting voicemail. Check the checkbox for the Hunt Group #1
entry and then click the “Edit” icon.
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g) Select the “Members” tab and then click the “Add members” icon.
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h) Select all 4 numbers (501 to 504 in this example) and then click the “OK” button.
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i) Click the “Save” icon.
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j) Navigate to “Station” > “Station Assignment” to create the 3-digit extensions for the phones.
k) Click the “New” icon.
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l) Enter a 3-digit extension number (“200” in this example) in the “Prime DN” field, select “IPT” from the drop-down list of the “Type” field, enter the same
extension in the “Name to Display” field, enter the Hunt Group #1’s pilot number in the “VM MW Center Port” field, select “1” (System Call Forward
Number 1) in the “System Call Forward” field, check the “Create New mailbox” checkbox, leave other fields as default and then click the “Save” icon. Note
that the VMID Code and voicemail password will be automatically generated by the PBX after you get past entering the Prime DN. Remember your voicemail password, you will need it to set up voicemail from the phone later.
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m) After you have set up the 3-digit extension numbers for the phones (200 to 202 in this example), your Station Assignment screen should look like screen
below.
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n) Navigate to “System” > “System Timer” to configure the PBX to send the inbound call to voicemail after 4 rings. Select “16” (seconds) from the drop-
down list of the “CF No Answer Time” field and then click the “Save” icon.
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o) Navigate to “System” > “Call Forward” to configure the conditions for the PBX to call-forward the inbound calls to voicemail. Check the SCF Number 1
checkbox and then click the “Edit” icon.
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p) Change the name of the SCF Number 1 by selecting “Busy No Answer” from the drop-down list of the “Telephone Status” field and then click the “Save”
icon.
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q) Check the checkbox for the entry where Call Type=”DID”, Telephone Status=”Busy No Answer” and Period=”Day” and then click the “Edit” icon.
From the pop-up box, enter Hunt Groupt #1’s pilot number in both the “Destination 1” and “Destination 2” fields and then click the “OK” button.
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r) When you are done with Call Type=”DID”, the first half of the SCF Number 1 screen should look like the one below.
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s) When you are done with Call Type=”Ring Transfer” and Call Type=”Internal”, the second half of the SCF Number 1 screen should look like the one below.
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5.6 Trunk DID
Navigate to “Trunk” > “DID” and then click on the “New” icon to map incoming calls to the extensions.
a) Select the Incoming Line Group number from the pull-down menu of the “ILG Group Number” field.
b) Ente the last 4 digits of the fSIP trunk DID (the pilot DID in this example) in the “DID Number” field.
c) Select “Dialing Digits” from the pull-down menu of the “Audio Day1 Dst Type”
field, “Audio Day2 Dst Type” field and the “Audio Night Dst Type” field. d) If the incoming call should ring an extension, enter the mapped extension in
the “Audio Day1 Dst Digits” field, “Audio Day2 Dst Digits” field and the “Audio Night Dst Digits” field.
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e) If the incoming call should go to an Auto-Attendant, enter “555” in the “Audio Day1 Dst Digits” field, “Audio Day2 Dst Digits” field and the “Audio Night Dst
Digits” field. Note that the IPedge’s Auto-Attendant can only work with RFC-2833 DTMF.
f) Leave other fields as default and then click the “Save” icon. g) Repeat the steps until you have mapped all the DIDs to the extensions for
inbound calls.
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5.7 SIP Trunking
Navigate to “Trunk” > “SIP Trunking” to set up SIP Trunk services via EdgeMarc.
a) Select the “Channel“ tab to create a Channel Group for SIP Trunking service. b) Choose a Channel group number (16 in this example) that has not been used
in another section from the pull-down menu of the “SIP Trunk Channel Groups” field. Note that the phones will display this chennel number when you dial 9 first to make an outside call.
c) Enter “3” (because we are using 3 phones for the SIP trunk service) in the “SIP trunk Channels” field.
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d) Select the “Service Definition” tab and then click the “New” icon. e) Choose a SIP Trunk Service Definition Index from the pull-down menu of the
“Service Definition Index” field. f) You can configure the PBX to communicate with EdgeMarc in Registration
mode or Static IP mode. To configure the PBX for Registration mode (EdgeMarc should have been configured to expect PBX registration), select
“Client” in the “Registration Mode” field. Note that the older EdgeMarc software used to allow only the pilot DID to be used as caller ID in Registration mode. The more recent EdgeMarc software no longer has this restriction: when
a PBX outbound call is received by the EdgeMarc, EdgeMarc will check to see if the outbound call’s caller ID matches the successfully registered username. If
it does, EdgeMarc will replace the outbound call’s caller ID with the pilot DID. If it does not, EdgeMarc will then check to see if the outbound call’s caller ID matches anyone of the SIP Trunk DIDs. If it does, EdgeMarc will not change
the caller ID. If it does not, EdgeMarc will replace the outbound call’s caller ID with the pilot DID.
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g) To configure the PBX for Static IP mode (EdgeMarc should have been configured to work with PBX’s IP address only), select “None” in the
“Registration Mode” field. Note that the PBX outbound call may use any string or any SIP Trunk DID as caller ID in Static IP mode. When an PBX outbound
call is received by the EdgeMarc, EdgeMarc will check to see if the outbound call’s caller ID matches any SIP Trunk DIDs. If it does, EdgeMarc will not
change the caller ID. If it does not, EdgeMarc will replace the outbound call’s caller ID with the pilot DID.
h) Select the Incoming Line Group number in the “ILG” field.
i) Select the Outgoing Line Group number in the “OLG” field. j) Enter the maximum number of calls allowed for the SIP Trunk service in the
“Effective Channel Number” field. k) Enter EdgeMarc’s LAN IP address in both the “Domain Name” and “SIP Server”
fields
l) Click the “Save” icon.
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j) Click the “[+] Show advanced configuration” link and then: k) Enter “700” (default is 3600 seconds) in the “Registration Period” field so that
PBX will register with EdgeMarc more frequently in Registration mode. l) Select “G.711a” in the “Secondary Audio Codecs” field.
m) Enter “0” in the “SIP Trunk Options Interval” field so that the PBX will not send Option messages.
n) Click the “Save” icon.
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o) Select the the “Service Assignment” tab and then click the “New” icon. p) Select the SIP Trunk Channel Group number in the “SIP Trunk Channel
Groups” field. q) Select the “Service Definition Index” in the “Service Definition Index” field.
r) Select the “1” in the “Service Number” field. s) Click the “OK” button.
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t) Select the the “Service URI“ tab and then click the “New” icon to create the SIP URI (this can be the pilot DID or an alphanumeric string (ie:
“6782384025”)) for registering with the EdgeMarc. u) Select the “Service Definition Index” in the “Service Definition Index” field.
v) Enter the SIP URI string (“6782384025” in this exampe) in the “SIP URI” field and Select “MAIN” in the “SIP URI Attribution” field. Note that the PBX will use
this SIP URI string for registration only if it is configured to communicate with EdgeMarc in Registration mode.
w) Enter the Authentication username in the “SIP URI User Name” field.
x) Enter the Authentication password in the “SIP URI Password” field. y) Leave other fields as default and then click the “OK” button.
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z) Continue to select the “Service URI“ tab and click the “New” icon to create SIP URI for the SIP Trunk DIDs.
aa) Select the “Service Definition Index” in the “Service Definition Index” field.
bb) Enter the SIP Trunk DID in the “SIP URI” field and select “SUB” in the “SIP URI Attribution” field.
cc) Enter the Authentication username in the “SIP URI User Name” field. dd) Enter the Authentication password in the “SIP URI Password” field. ee) Leave other fields as default and then click the “OK” button.
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5.8 Flexible Access Code
Navigate to “System” > “Flexible Access Code” to configure “9” as the Line Group access code.
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a) If Access Code 9 is not already configured as Line Group access code, delete it - select the entry for Access code 9, click the “Delete” icon and then click the
“OK” button from the pop-up box.
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b) To configure Access Code 9 as Line Group access code, click the “New” icon, enter “9” in the “Access Code” field, select “Line Group access code – one
access code for each OLG” from the pull-down list of the “Feature Name” field and then click the “Save” icon.
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5.9 Public Numbering Plan
Navigate to “System” > “Public Numbering Plan” to configure the PBX to allow dialing of “9” followed by a 10-digit number. Note that the Identifying Digits of “NXX” should
be set to “10” in the “Pattern Digit Length” field.
a) To configure the PBX to allow dialing of “9” followed by a 10-digit number,
check the checkbox for the default Identifying Digits for “NXX” and then click
the “Edit” icon.
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b) Select “10” (change from “7” to “10”) from the pull-down list of the “Pattern
Digit Length” field and then click the “Save” icon.
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c) To configure the PBX to allow dialing of “9” followed by a 7-digit number, click
the “New” icon, enter “678” (area code of the SIP Trunk DIDs in this example)
in the “Identifying Digits” field, select “7” from the “Pattern Digit Length” field
and then click the “Save” icon.
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5.10 Caller ID
Navigate to “Trunk” > “Calling Number ->” > “Calling Number Identification” to configure the default Caller ID and the prefix for non-default Caller ID.
a) Enter the area code of the SIP Trunk DIDs in the “Number Prefix” field, enter
the pilot DID in the “Default Number” field (the PBX will use pilot DID as Caller
ID if non-default Caller ID is not configured for the extensions), leave other
fields as default and then click the “Save” icon.
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b) Navigate to “Trunk” > “Calling Number ->” > “CNIS Presentation” to configure
the non-default Caller ID for the extensions. Select the phone extension entry,
enter the last 7 digits of the SIP Trunk DID you want to use as Caller ID for
this extension in the “Special Number Assignments” field, enter a name in the
“Special Name Assignments” field (as of this writing, Toshiba has confirmed
that the “Special Name Assignments” field is not supported) and then click the
“Save” icon. Note that, when the extension’s “Special Number Assignments”
field is specified, the PBX will add the area code (configured in “Trunk” >
“Calling Number ->” > “Calling Number Identification” to this number and use
it as Caller ID for the outbound calls placed from this extension.
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5.11 Component Services
Navigate to “Administration” > “Enterprise” > “Component Services” to configure the Media Server for supporting 3-way conference calls. Note that, as of this writing,
Toshiba has confirmed that Attended-Transfer of a LAN-to-WAN call to another WAN would not work.
a) Check the “Media Server” checkbox and then click the “Edit” icon.
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b) Enter “8” in the “Media Server Conference” field, enter “14” in the “Media
Server Generic” field, leave other fields as default and then click the ”Save”
icon.
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5.12 Core System Processes
Navigate to “Maintenance” > “System Maintenance” > “Core System Processes”, check the “Media Server” checkbox and then click the “Send restart action” icon to
start the Media Server process.
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a) Click the “OK” button.
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b) You may need to restart the PBX to get the Meida Server to the Running state.
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c) The Media Server is running. Now the PBX will allow the LAN phone to support
3-way conference call with two WAN phones.
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5.13 Toshiba IP Phones
Configure the LAN phones by connecting the LAN phones to the PBX. Note that the Toshiba IP5022-SD phones by default will need IP address assignments. Since the
Toshiba IPedge is not equipped with a DHCP server, EdgeMarc LAN port 1 should enable its DHCP server.
a) The Toshiba IP5022-SD phones communicate with the PBX using the Megaco
VoIP protocol and it will pick up any new extension from the PBX as its Station
ID if the phone has not been used before. Once the phone has been used, it
will insist on using the same Station ID. To change the IP5022-SD phone’s
Station ID to match the PBX’s extension:
b) Press 3, 6, 9 and the red Hold key at the same time.
c) Press 2 and then press the red Hold key (Feature Button 1-10 on the right side
of the phone should be lit in solid red).
d) Press the 6th Feature Button (it should change to flashing red) and then enter
the new Station ID to match the PBX’s extension.
e) Press the red Hold key (The 6th Feature Button should change back to solid
green).
f) Press the red Hold key again, lift the handset off-hook for couple seconds and
then hang up. The phone will restart with the changed Station ID.
g) Once ths phones are up and running, enter the Hunt Group #1’s pilot number
and voicemail password to set up voicemail.
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5.14 Backup and Restore
Navigate to “Application” > “Webmin ->”, click the “IPedge” tab and then click the “Backup and Restore” link to access the Backup and Restore features.
a) To manually back up the configuration, click the “Manual Backup” icon.
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b) Click the “Backup Now” button.
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c) Wait for backup to complete.
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d) The server is now done with manual backup.
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e) To restore from previous manual backup to the server, Click the “Restore”
icon.
f) From the “Restore from Backup” tab, select the backup file to restore from the
“Restore from Job” field, leave other fields as default and then click the
“Restore Now” button.
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g) Click the “OK” button.
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h) Wait for Restore to complete.
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i) The server is now done with restoring the previous backup.
Some service provider networks only support in-band DTMF tones. The Toshiba IPedge PBX only supports out-of-band DTMF tones. In order for the Toshiba IPedge
PBX to operate correctly with an inband-only network, the EdgeMarc must be configured to convert out-of-band DTMF tones sent by the Toshiba IPedge PBX to in-band DTMF tones and vice versa. Please contact Edgewater’s Technical Assistance
Center for more details about how to support this configuration.
For advanced configurations and support please contact the Edgewater Technical Assistance Center [email protected] or call 408.351.7255.
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