A REPORT ON COMPARATIVE ANALYSIS OF LIFE INSURANCE PRODUCT Project Report Submitted to the Institute for Technology and Management For partial fulfillment of the Degree of POST GRADUATE DIPLOMA IN MANAGEMENT BY MR. AYUSH KHANDELWAL Reg.No:ITM BAN2011PGDM20F0032 UNDER THE GUIDANCE OF:- PROF. SAGAR BALA SAHOO MISS SINU GEORGE (PLACE COORDINATOR) (BUSINESS MANAGER) 1
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A
REPORT
ON
COMPARATIVE ANALYSIS OF LIFE
INSURANCE PRODUCT
Project Report Submitted to the Institute for Technology and Management
For partial fulfillment of the Degree of
POST GRADUATE DIPLOMA IN MANAGEMENT
BY
MR. AYUSH KHANDELWAL
Reg.No:ITM BAN2011PGDM20F0032
UNDER THE GUIDANCE OF:-
PROF. SAGAR BALA SAHOO MISS SINU GEORGE (PLACE COORDINATOR) (BUSINESS MANAGER)
INSTITUTE FOR TECHNOLOGY AND MANAGEMENT
1
BANGALORE-560076 2011-2013
Declaration
This is to declare that the Report entitled “A ORGANISATIONAL STUDY OF
BHARTI AXA LIFE INSURANCE COMPANY” has been made for the partial fulfillment of
the Course: Industry Internship Programme (IIP) in Semester II (Batch: 2011-13) by me at
BHARTI AXA LIFE INSURANCE under the guidance of Prof. SAGAR BALA
SAHOO(Manager Placements).
I confirm that this Report truly represents my work undertaken as a part of my Industry Intern -
ship Programme (IIP). This work is not a replication of work done previously by any other per-
son. I also confirm that the contents of the report and the views contained therein have been dis-
cussed and deliberated with the Faculty Guide.
Signature
2
AYUSH KHANDELWAL
Reg. No ITM-BAN2011PGDM20F0032
Certificate
This is to certify that Mr. AYUSH KHANDELWAL Reg.No. ITM BAN2011PGDM20F0032 has completed the Report titled A ORGANISATIONAL STUDY OF BHARTI AXA LIFE IN-
SURANCE COMPANY under my guidance for the partial fulfillment of the Course: Industry In-ternship Programme (IIP) in Semester II of the Master of Business Administration
3
Date :- SAGAR BALA SAHOO
Place:- Bangalore (Manager Placements)
ACKNOWLEDGEMENT
As a part of the MBA curriculum at Indian Institute Of Planning And Management Business
School, the ‘Summer Internship Program’ enables the students to enhance their skills, expand
their craniums by applying various theories, concepts and laws to real life scenario which would
further prepare them to face the extremely ―Competitive Corporate World‖ in the near future.
I take this opportunity to express my gratitude towards certain key people for their constant
guidance and support, without which the project would not have been a success.
I would like to show my gratitude to my Mentor Prof. SAGAR BALA SAHOO (Placement
coornidator) and Mrs.Latha Balasubramanian, Branch Head, Bharti AXA Life Insurance
for giving me an opportunity to be a part of a prestigious organization, and for her constant help
and support throughout the course of my project.
I extend my sincere thanks to my friends whose guidance and encouragement was of great help
in meeting the intended objective of my project. The time I was given and the encouragement I
have received, through the discussions and debates with them have proved to be profitable for
me.
I am forever indebted to my parents who provided me with the support, inspiration, time and
guidance throughout my life.
4
AYUSH KHANDELWAL
PGDM-2011-13
TABLE OF CONTENTS
1) EXECUTIVE SUMMARY
2) INTRODUCTION
2.1 INDUSTRY OVERVIEW
Indian Scenario
Global Scenario
Players in the Industry with the Market Shares
2.2 COMPANY OVERVIEW
Mission, Vision of the Company
3) ORGANIZATION STRUCTURE OF THE COMPANY
Products and Services offered by the Company
4) SWOT OF THE COMPANY
5) FINDINGS
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6) RECOMMENDATIONS
7) BIBLIOGRAPHY
CHAPTER 1:EXECUTIVE SUMMARY
6
1) Executive Summary:
The objective of the project is to know the present status of the Life Insurance products in the
market, the awareness and perception levels among the consumers. The present scenario of in-
surance sector is not only confined to selling of life insurance products, advertising and sales
promotion but it also includes consumer satisfaction as a whole.
According to the study of the market, it is being observed that markets are doing well in invest-
ing in life insurance products. In the coming future a good and proper financial planning is re-
quired to invest money in financial products because there is a good potential in the market to in-
vest.
For gathering the primary data questionnaire was administered to know the consumer perception
of the Life Insurance Products, their investment patterns and general suggestions by the con-
sumers and secondary data is collected through Internet, Magazines, Company Website and other
advertising tools.
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CHAPTER 2:
INTRODUCTION
8
2) Introduction:
Insurance constitutes one of the major segments of the financial market. Insurance services play
predominant role in the process of financial intermediary. Today insurance industry is one of the
most growing sectors in India. There is lot of potential in the Indian Insurance Industry. There
are many issues, which require study. The scope of the study of insurance industry of India
would be very great as there are ongoing developments in the industry after the opening of the
sector. In the past few years this sector has undergone many changes, like offering better ser-
vices, quick settlement of the policies taken by the consumers, following the regulations put by
the IRDA( Insurance Regulatory and Development Authority) etc… In the present world many
insurance companies have entered the market and the environment has become more and more
competitive. Creation of differentiation is becoming tough for the consumers as all companies
are offering the same kind of products and services.
Objective of the Project:
The objectives of the project are as mentioned below.
1. to make the comparative analysis of life insurance products offered by Bharti AXA with
that of its competitors
2. to know the various types, their features and benefits of different life insurance products
3. to understand the investment pattern of different levels of investors
4. to find out the consumer perception on different life insurance products and determine
their preference towards public insurance companies and private insurance companies.
9
The major market players which are considered for this project are based on the market shares
and their performance in the insurance sector. They are as follows.
1. Bharti AXA Life Insurance
2. HDFC Standard Life
3. ICICI Prudentials
4. Birla Sun Life Insurance
5. Life Insurance Corporation of India
6. SBI Life Insurance
The study is based on both the primary and secondary data.
The primary data were collected using a questionnaire. This was prepared to know the consumer
perception of life insurance products. The questionnaire was clearly explained to the respondents
in detail and they were asked to give the perception of life insurance products as delivered by the
life insurance companies. These questions were prepared for effective analysis of the data. This
was administered through mail and in person to about 50 respondents. These comprises of em-
ployees of MNC’s and government employees from Bangalore.
The secondary data is collected through Internet, Magazines and other advertising tools.
The study is done to evaluate and analyze the findings so as to know about the recent trends in
the Insurance Sector.
2.1 Industry Overview:
2.1.1 About Insurance Industry:
Insurance is a contract between two parties whereby one party called insurer undertakes in ex-
change for a fixed sum called premiums, to pay the other party called insured a fixed amount of
money on the happening of a certain event. Insurance is a protection against financial losses aris-
10
ing on the occurrence of an unexpected event. Insurance companies collect premiums to provide
for the protection. For example, in a Life Policy, by paying the premium to the insurer, the fam-
ily of the insured person receives compensation on the death of the insured.
It is a system by which the losses suffered by a few are spread over many, exposed to similar
risks. It is also a protection against financial loss arising on the happening of an unexpected
event. The companies collect premiums to provide for its protection. Companies act as trustees to
the collected. If there is any loss, then it is paid out of the amount premiums collected from the
insuring public.
Insurance is desired to safeguard oneself and one’s family against possible losses on account of
risks and perils. It provides financial compensation for the losses suffered due to the happening
of any unforeseen events. By taking life insurance a person can have peace of mind and need not
worry about the financial consequences in case of accidental death. Some insurance contracts are
made compulsory by legislation. Some of the insurance contracts which are made compulsory
are Motor Vehicle Insurance, Environmental Protection Act etc…
Insurance in India:
Insurance is a federal subject in India and has history dating back to 1818. Life and general in-
surance in India is still a nascent sector with huge potential for various global players with the
life insurance premiums accounting to 2.5% of the country’s GDP while general insurance pre-
miums to 0.65% of India’s GDP. Currently, the largest life insurance company is still owned by
the Government of India. The Indian insurance sector is considered as a booming sector in the
coming future with every global insurance company wanting to have a lion’s share.
History of Insurance:
Insurance in India has its history dating back to 1818 when Oriental Insurance Company was
started by Europeans in Kolkata to cater the needs of European community. Pre-independent era
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in India saw discrimination among the life of the foreigners and Indians with the higher premi-
ums being charged with the latter. In 1870, the Bombay Mutual Life Assurance Society, the
first Indian insurance company covered Indian lives at normal rates. The Life Insurance Compa-
nies Act and Provident Fund Act were passed to regulate the insurance business in 1912. The
oldest insurance company in India is National Insurance Company Ltd, which was founded in
1906 is still doing the business even today. The insurance industry earlier consisted of only two
types of insurers Life insurers i.e Life Insurance Corporation of India (LIC) and General Insurers
i.e General Insurance Corporation of India (GIC). GIC has four subsidiary companies.
In December 2000, these subsidiary companies have been separated from the parent company
and made as independent insurance companies: Oriental Insurance Company Limited, New India
Assurance Company Limited, National Insurance Company Limited and United India Insurance
Company Limited.
Advantages of Life Insurance
1. Protection against risk of untimely death
2. Protection during old age
3. Forced savings
4. Educational requirements and charity
5. Nomination and assignment
6. Loans from the investment company
7. Investment options
8. Tax benefits
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Types of Insurance Products:
1. Term Assurance Plan
2. Endowment Assurance Plan
3. Money Back Policy
4. Whole Life Plan
5. Pension Plan
6. Child Plan
7. Unit Linked Insurance Plan
8. Health Plan
Different Insurance Companies in India:
In the present scenario the insurance sector is an upcoming sector. The insurance sector got liber-
alized in 2000 after about 50 years. Insurance sector was once a monopoly with LIC as the only
company. But now the market opened up and large number of insurance both (private and pub-
lic) has entered the Indian market. There are about 15 private life insurance companies that have
entered the sector. After their entry the market share of LIC has considerably got reduced. The
private companies have improves their market share to 18% and able to expand their market
growing at about 30% per annum. Private players have made innovations in market channels, ad-
vertising of products, training agents and employees in providing services to the consumers,
opened outlets in rural areas, creating awareness among people about insurance and its benefits.
13
The various private life insurers are
1. Aviva Life Insurance Co. India Pvt Ltd.
2. Bajaj Allianz Life Insurance Co. Ltd.
3. Bharti AXA Life Insurance Co. Ltd
4. Birla Sun Life Insurance Co. Ltd
5. HDFC Standard Life Insurance Co. Ltd
6. ICICI Prudential Life Insurance Co. Ltd
7. IDBI Fortis Life Insurance Co. Ltd
8. ING Vysya Life Insurance Co. Ltd
9. Kotak Mahindra Old Mutual Life Insurance Ltd.
10. Max New York Life Insurance Co. ltd
11. Met Life India Insurance Co. Ltd
12. Reliance Life Insurance Co. Ltd
13. SBI Life Insurance Co. Ltd
14. Shriram Life Insurance Co. Ltd
15. Tata AIG Life Insurance Co. Ltd
The various other general insurance companies are
1. National Insurance Company Ltd
2. Reliance General Insurance
3. Oriental Insurance Company
4. United India Insurance Co. Ltd
5. New India Assurance Co. Ltd
6. Bajaj Allianz General Insurance Co. Ltd
7. ICICI Lombard General Insurance Ltd
14
Difference between Life Insurance and non Life Insurance:
Two types of insurance people commonly purchase is
1) Life Insurance 2) General Insurance
Life insurance is a non personal insurance contract. This means that the policyholder and the
person being insured do not have to be the same person whereas General insurance is a personal
contract where the insurance company contracts with you directly for insurance protection.
Life insurance insures your life or the life of someone that you have an economic interest in, like
your spouse, children, siblings or business partners. When the insured individual dies, the life in-
surance policy pays a death benefit that is fixed. This is called a valued contract. A valued con-
tract pays a fixed sum of money, regardless of the nature of the loss insured by the contract. Gen-
eral insurance insures homes, automobiles and other personal property. This type of insurance is
sometimes referred to as “property and casualty insurance.” General insurance is indemnity in-
surance. Indemnity insurance pays just enough money to you to repair or replace the insured
property.
The benefit of life insurance is that it pays off any financial obligations you have left after you
die. It can pay more than that, however, because life insurance pays a fixed amount. Death bene-
fits can be used to create the wealth for the surviving beneficiaries. General insurance is benefi-
cial in that the insurance ensures that, almost regardless of the damage done, that the property
will be repaired or replaced. While general insurance generally has a maximum payout deter-
mined by the value of your property, it does not pay a fixed amount.
Market Players Along With Market Shares
15
The top 5 private life insurance companies in India are,
ICICI Prudential Life Insurance
Bajaj Allianz
SBI Life [Part of the SBI group, though no direct interference of Govt of India]
HDFC Standard Life
Reliance Life
Figure 1: Market Share Of Life Insurance Companies
Fund Options Grow money plus fund, Growth opportunities plus fund, Build India fund, Save and Grow money fund, Steady money fund, Safe money fund.
Partial Withdrawal Regular Premium: After 5 Policy Years
Top-up Premium: After 3 Years
Minimum: Rs. 1000
Maximum: Fund Value should not be less
than 120% of annual premium.
Switches 1st 12 switches free of charge in a Policy year
Subsequent switches are charged at Rs.100
per switch is levied.
Minimum switch amount: Rs. 1000
Benefits:
Death Benefit
-Sum Assured will be paid immediately.
-All the future premiums will be paid by Bharti AXA Life in to the policy fund value.
Jumpstart Benefit
The Jumpstart benefit is credited to the investment funds during the policy term depend-
25
ing upon the policy term option chosen.Policy Term Jumpstart Benefit Credited to investment
Funds
7 years & 10 years 5% of average fund value. At maturity.
15 years 7% of average fund value At maturity.
20 years & 25 years 7% of average fund value. 5 years before maturity
Tax BenefitThe premium paid will be eligible for tax benefit as per Section 80C, 80D and Section 10(10D) of the Income Tax Act, 1961.
Charges:Policy Administration Charges: This charge is deducted by cancellation of units from the policy fund value on monthly basis. The charge is Rs. 60 per month increasing at 5% p.a. on every policy anniversary.
Fund Management Charges:
Fund Name Percent of Policy Fund Value (p.a.)
Growth Opportunities Plus 1.35%
Grow Money Plus 1.35%
Build India 1.35%
Save and Grow Money 1.25%
Steady Money 1.00%
Safe Money 1.00%
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Allocation Charges:
Regular premium:
Allocation charges for PT
Policy
Term Pol-
icy Year
Annual premium 7 Years 10 Years 15 Years 20 Years 25 Years
Year 1 >100000 28% 35% 35% 45% 50%
<=100000 25% 32% 32% 36% 50%
Year 2 Both Premium
bands
9% 15% 15% 24% 24%
Year 3 Both Premium
bands
5% 5% 5% 5% 5%
Year 4++ 0% 0% 0% 0% 0%
Surrender Charge:
This charge is as a percentage of fund value.
Policy Term
Policy Year7 Years 10 Years 15 Years 20 Years 25 Years
Years 1 75% 75% 91% 91% 91%
Years 2 50% 50%80%
80% 80%
Years 3 25% 25% 50% 50% 50%
Years 4 0% 0% 25% 25% 25%
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Years 0% 0% 10% 10% 10%
Years 0% 0% 0% 0% 0%
If the policy is surrendered before completion of first three policy years, surrender value
will be payable after completion of three policy years.
ICICI PRU SMART KID UNIT-LINKED REGULAR PREMIUM
Features:
Entry Age(Last Birthday)Parent: 20 – 60 years
Child: 0 – 15 years
Policy Term (PT) Parent: 75 years
Child: 19 – 25 years
Premium Payment Term(PPT) 10 -25 years, subject to maximum maturity age of