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TITLE
Simple Buying Experience
(SBx)
Product Overview
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be disclosed to any third party, copied or reproduced in any form or used for any purpose, other
than that for which they were provided, without the express permission of Simplifying-IT.
Copyright 2008-2010 by Simplifying-IT, LLC
"Delivering Tomorrow's Solutions Today!"
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SBx – Simple Buying Experience for SAP e-Procurement
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SBx Home Page
• The SBx software platform
provides a new UI that was
specifically designed to greatly
simplify and enhance the full
Procure-to-Pay (P2P) end-user
experience to increase adoption
and compliance of SAP-based e-
Procurement.
• SBx runs directly on your existing
SAP system and sits on top of
SRM, MDM, MM, PS, CS, and PM;
SBx connects real-time using an
Enterprise Service Oriented
Architecture (eSOA).
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Aberdeen Research has found that even mature e-Procurement programs (average 5+
years) typically have failed to achieve targeted goals, largely due to user adoption:
“User adoption continues to be a challenging aspect of an e-procurement initiative and
an intuitive, easy to use procurement system is required to drive user adoption.”
Performance Area Average Best-in-
Class/Target*
ROI GAP
Spend Under Management 60% 88% 28% More On–Contract
User Adoption 63% 90%* 27% More User Adoption
Requisition-to-order cycles 3.4 days < 1 day 70% Faster Cycle Time
Percentage of maverick
spend23% 17%
6% Less Maverick Spend - Avg.
Lost Savings 12%
Off-Catalog Requisitions 34% 10%* 24% More “Touchless” POs
Requisition-to-order costs $31 $22 29% Savings per PO
Source: Aberdeen E-Procurement Benchmark Report 2008, Aberdeen e-Procurement Trials and Triumphs 2007
SBx Closes the ROI Gap Caused by Low Adoption/Compliance
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SBx – Benefits Summary
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1. Enhanced User Experience and Adoption
2. Advanced Functionality Not Available in
Native SAP
3. Improved Compliance and Control
4. Leverages SAP Investment
5. Low Impact Change, High Impact ROI
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SBx Benefit #1 – Enhanced User Experience and Adoption
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Common Usability Issues:
Frustrated users
High documentation costs
High training costs
Increased time to
complete a request
Burden placed on
purchasing organizations
Increased errors due to
complex screens,
navigation, and confusing
terminology
Additional support costs
Increase in “maverick”
spending
Shop
Checkout
Approve
Status
Receive
SBX Usability Enhancements:
Cross-Catalog Shopping -
Punchout and Stored
“Consumer-Like” Rich Internet
Application Feel w/Images,
Detailed Specs
Side-by-Side “Anchored”
Product Compare
“Drag and Drop” Items to Cart
Auto-Classify Product Category
from Description
Easily Add Notes, Attachments,
Approvers to Requisition
Graphical Approval Process
Preview
Approval and Order Process
Visibility
Feedback Required if Order is
Rejected
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SBx Benefit #1 – Enhanced User Experience and Adoption
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A “Use Case” for Usability – SBx vs. SRM
Scenario: Requisitioner Shops Product Catalogs, Selects
Product, Determines Delivery is Within Lead Time, Assigns
Vendor, Checks-Out, and Places Order
SRM 5.0 – 15 Steps
SBx – 5 Steps • SBx eliminates 2/3 of the process steps
• SBx increases order accuracy,
compliance, and completeness – in 50%
less processing time on average
Click "Create Shopping
Cart"
Choose “Request
Type”
Enter "Product ID“
Click "Proceed to Checkout”
Click "Submit Order“
Click "Shop (Wizard)“
Click "Internal Goods/
Services"
Enter/ Search "Product ID"
Click "Start" Button
Click "Product ID“
Enter "Date“Click "Add to
Shopping Cart"
Click "Line Item“
Scroll DownClick "Source
of Supply”
Scroll DownSelect
"Supplier“
Click "Assign Vendor" Button
Click "Continue"
Button
Click "Order" Button
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SBx Benefit #2 – Advanced Functionality Not Available in Native SAP
Usability Features
Drag/drop items to the shopping cart
Enhanced kitting/bundling
Complex Question/Answer functionality
Robust comparing including "anchoring”
Ability to approve/reject many requests at
once
Rejected items require a comment
Delivery date automatically proposed for
non-catalog items based on lead time
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Compliance Features
Message issued if a user does not search
prior to executing a non-catalog form
Automatic supplier agreement(s) proposed
Automatic search and proposal of catalog
item(s) during a non-catalog request
Automatic. real-time “price-check” on saved
“Shopping List” templates
Automated product category proposed
based on non-catalog description
Ability to add a new catalog item directly
from a non-catalog request
Automatic proposal of less expensive
substitutes
Ratings, Reviews, and company Policies
assigned to catalog items
SBx Benefit #2 – Advanced Functionality Not Available in Native SAP
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SBx Benefit #3 – Improved Compliance and Control
Shop On-Catalog or Off-Catalog
Select Approved Vendor/Product
@ Contracted Price
Adhere to Corporate
Buying Policy
Properly Classify Product
Requisition
Assign and Verify
Accounting Distribution
SBx P2P Process Compliance Checkpoints:
User alerted to
search product
catalogs before
executing non-
catalog form
X-Catalog
search (all data
sources) presented
in single UI
Ratings and
Reviews available
to help in making
the best buying
decision
Preferred
supplier
agreement/items
automatically
proposed
Less expensive
substitutes
automatically
proposed
Real-time “Price
Check” on
shopping list re-
orders
Fields “auto-
populated” to
reduce errors
Context-
sensitive, point-
of-need alerts,
(e.g., CapEx
requests >
$100K)
Company
Policies and
documentation
assigned to
categories
Accounting
information
displayed in
cart/req for
approval/review
“Auto-
Classification” of
off-catalog
request based on
description
More “Touchless” POs
– Fewer Off-Catalog
Reqs
More “On-Contract
Spend” – Less Maverick
Buying
Faster Cycle Time –
Less Rework
More accurate spend
analysis – Better
decisions
Faster Cycle Time –
Less Rework
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SBx Benefit #4 – Leverages SAP Investment
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• SBx runs directly on your existing SAP server and sits
on top of SRM, MDM, MM, PS, CS, and PM
• SBx connects real-time to SAP databases using an Enterprise
Service Oriented Architecture (eSOA)
• SAP User ID/Password is used for SBx login
• SBx is an unique P2P end-user UI that leverages your existing SAP
investment and requires none of the following:
New hardware
Additional database(s)
System modifications
Synching of master data
Synching of transaction data
SAP’s Enterprise Portal (EP)
Additional user authentication
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SBx Benefit #5 – Low Impact Change, High Impact ROI
Low Impact Change
Up and Running in 3 Weeks
User Training Available But Not
Required
Annual Enterprise License Includes:
• Unlimited Users
• Implementation
• Upgrades & Maintenance
• Level 2 & 3 Support
• Training Documentation
High Impact ROI
Improvement Assumption
Improved Adoption/Compliance
• Increase Spend Under
Management 20% and Reduce
Maverick Spend by 6% (from
23% of spend to 17%)
• Average Savings on Re-
Captured Maverick Spend
12%
Illustration*
$3.6M Savings on
Re-Captured Maverick
Spend
Greater Process Efficiency
• Reduce Off-Contract
Requisitions from 34%
of all orders to 15%
• Average Savings on
Incremental, On-
Contract/On-Catalog
requisitions @ $9 Per
Order
*Illustration Assumptions: $500 Million in P2P Addressable Indirect Spend
100K Annual PO Volume
$.2M Process Cost
Savings on 19K
fewer off-catalog orders
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The SBx team has been providing SAP-based
P2P solutions utilizing MM and SRM for 13
years and has worked with countless
customers, all of which had a similar message…
“SAP is very robust, but it is too hard to use.”
Beginning in 2006, the team worked with a
diverse group of Fortune 500 customers from
Automotive, CPG, Oil and Gas, and other
industries, to design and develop an intuitive
and easy to use P2P UI for their customers
running SAP. Built on top of SAP SRM, the UI
tool proved a boon to user adoption and
liquidity in the marketplace and was
showcased as a Best Practice at SAP’s annual
Sapphire event.
“Consumerizing” the P2P experience
The History of SBx – Gen I
Background: More than 3 years into an SAP
SRM roll-out, the company was still struggling
with low user adoption and was looking to
increase both usability and compliance
Benchmarks:
User Adoption < 50%
Spend Under Management <50%
Non-Compliant Orders – High
Incidence of re-work on 22K annual
cart volume due to missing
attachments/incorrect accounting
$4B Global Pharmaceutical Company
SBx Customer Case Study – Gen II
User Feedback: Pilot users indicate that the
“SBx tool will make it easier to do my job and
saves me time.”
Roll-out Goals: Ramp 100% of targeted users
by YE 2010; drive compliant spend above 75%
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SBx Demo – Home Page
13Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
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SBx Demo – Shopping
14Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
Browse for items
Tool Tip
Search for items
Drag/drop items into your cart
Ratings, Reviews, and Policies
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SBx Demo – Cross-catalog Search
15Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
Internally and supplier-hosted catalogs presented in a single UI
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SBx Demo – Non-catalog Forms
16Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
Line item options easily accessibleCombining internal
goods and describe requirements on a single screen
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SBx Demo – Automatic Catalog Search from Non-catalog Form
17Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
Catalog Form
Auto propose catalog items
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SBx Demo – Item Compare w/Anchoring
18Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
Differences shown in red
Anchored Item
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SBx Demo – Order Status Tracking
19Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
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SBx Demo – Goods Receipt
20Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
Receipt Entry Form
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SBx Demo – Approve
21Demo can be viewed using the following url:
http://www.simplifying-it.net/demos.html
Can Approve or Reject. Comment required for Rejected items.
Ability to Submit many orders at once
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Mark Kenney
214.552.4511
[email protected]
www.simplifying-it.net