Simple Steps To Track, Manage And Repair Your Online Reputation Part 2 YourProfitWeb.c om
Simple Steps To Track, Manage And Repair Your Online Reputation Part 2
Jan 18, 2015
3 STEPS FOR ASSESSING AND MANAGING YOUR ONLINE REPUTATION
Step 2 – Address Issues – What Is The Best Way To Deal With Negative Feedback?
The next step is to address any negative feedback you find.
1. Read Reviews – read all (positive and negative) reviews you found about your business online. Make sure you note any issues that need resolving and where you found them.
2. Respond – use this opportunity to thank people for positive reviews and constructively respond to negative reviews.
3. Deal With Complaints – respond to complaints by apologizing and trying to repair the problem. It won’t be easy to turn every complaint into a haopy outcome, but at least future customers will be able to see that you are committed to fixing problems and building relationships with customers.
Now that we have addressed any issues we’ve found, it’s time to repair them.
Step 2 – Address Issues – What Is The Best Way To Deal With Negative Feedback?
The next step is to address any negative feedback you find.
1. Read Reviews – read all (positive and negative) reviews you found about your business online. Make sure you note any issues that need resolving and where you found them.
2. Respond – use this opportunity to thank people for positive reviews and constructively respond to negative reviews.
3. Deal With Complaints – respond to complaints by apologizing and trying to repair the problem. It won’t be easy to turn every complaint into a haopy outcome, but at least future customers will be able to see that you are committed to fixing problems and building relationships with customers.
Now that we have addressed any issues we’ve found, it’s time to repair them.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Simple Steps To Track, Manage And Repair Your Online
Reputation Part 2
YourProfitWeb.com
3 STEPS FOR ASSESSING AND MANAGING YOUR ONLINE REPUTATION
YourProfitWeb.com
Step 2 – Address Issues – What Is The Best Way To
Deal With Negative Feedback?
YourProfitWeb.com
The next step is to address any negative feedback you find.
YourProfitWeb.com
1. Read Reviews – read all (positive and negative) reviews you found about
your business online. Make sure you note any issues that need resolving and where
you found them.
YourProfitWeb.com
2. Respond – use this opportunity to thank people for positive reviews and
constructively respond to negative reviews.
YourProfitWeb.com
3. Deal With Complaints – respond to complaints by apologizing and trying to
repair the problem. It won’t be easy to turn every complaint into a haopy outcome, but at least future customers will be
able to see that you are committed to fixing problems and building relationships with
customers.
YourProfitWeb.com
Now that we have addressed any issues we've found, it's time to repair them.
YourProfitWeb.com
Related Documents
