Silent art of listening

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Silent Art of Listening

Basant Kumar

Megha JainRavi Kant

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Listening facts

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When do people not listen

Boring uninteresting topics

Orator

Is not able to connect

Is less interested in audience

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External distractions

Positioned far-away

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Potential problems in listening

Listener cannotcontrol the

speed ofdelivery

Cannot alwayshave words

repeated

Listener may failto recognize thesignals given byspeaker which

tells he ismoving fromone point to

another

Listeners maylack contextual

knowledge

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When do people not listen

(Internal factors)

Doesnt want to listen to the topic of orator

Ideological issues

Tired of listening

Lectures- no interest in some subjects

Listener has Personal bias

Lack of training in effective listening

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writing

9%reading

16%

speaking

30%

listening

45%

CommunicationPercentage Time used

0

2

4

6

8

10

12

14

Formal years of training

Sales

Source: http://d1025403.site.myhosting.com/files.listen.org/Facts.htm

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What do people do when

not listening

Hear, but dont listen

Fake listening(pseudo

listening)

Listen only for facts

Criticize speaker

Dont take notes/writeevery word spoken

Create distractions

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Sand-castles

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Selective listening

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Wrong listening->Wrong interpretations->HAVOC

Giving random replies

Formulating a reply while the other person is still talking

Wrong evaluation without fully understanding

Making wrong assumptions and conclusions

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History speaks.

Are you listeningcarefully

Monkey

VS

Maaki

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How effective listening can help you

Acknowledging the orator

Listening to music, spiritual lessons, etc reduces stress

Creates acceptance. One is not being judged

Learning(sessions, lectures, seminars, conversations)

Conflict Resolution/ Negotiation

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Things to do.Maintain eye contact

Make proper posture

Show that you are listening

-Lean forward

-Tilt your head

-Occasionally nod at the orator

Do not have any personal bias

Note down important points

Avoid unnecessary movements

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How to Listen Effectively

Requires- willingness to listen, interest, focus on orator1

Do not talk. It distracts both orator, listener2

Remove external distractions if any3

Show the orator that you are interested in listening by

nodding, replying, interrogating4

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How to Listen effectively

Hear Interpret Rephrase

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Arguments Ask QuestionsDigest-

Agree/Disagree

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3 way listening

Receiver confirms

the message after

listening

Message is

repeated

Used in high risk

industries, examplepower plants

Used in places of

large noise

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Listening Postures

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Other examples for reference

http://www.youtube.com/watch?v=9b8IpXdWcQM&feature=r

elated

http://www.youtube.com/watch?v=mflv5B-LbtQ

http://www.youtube.com/watch?NR=1&feature=endscreen&

v=L7u5tSnAURw

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