Jul 27, 2015
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Innovation Pack 2015 Release Preview
Oracle Confidential ndash Restricted
Siebel CRM Product Management March 2015
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Safe Harbor Statement
The following is intended to outline our general product direction It is intended for information purposes only and may not be incorporated into any contract It is not a commitment to deliver any material code or functionality and should not be relied upon in making purchasing decisions The development release and timing of any features or functionality described for Oraclersquos products remains at the sole discretion of Oracle
Oracle Confidential ndash Restricted 3
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Agenda
Siebel CRM CX Strategy
Release Highlights
Customer Experience
Industry Information
Business Agility
Information
1
2
3
4 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX Strategy Overview and Release Themes
Oracle Confidential ndash Restricted 5
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6
Complete Customer Experience Platform
Oracle Customer Experience
Oracle Confidential ndash Restricted
Oracle Marketing
Integrated Customer Experience Foundation
Social Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle Commerce
Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
CX Portfolio Delivers Cloud Solutions that Augment Siebel
Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social
bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration
bull Personalized eCommerce bull Web Content Management bull Faceted Search and
Navigation
bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote
bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge
bull Social Marketing bull Social Lead Generation bull Social Monitoring and
Engagement
Siebel CRM
7 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Key Packaged Oracle CX Integrations
Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN
CRMOD Siebel EBS JDE
Social Cloud to
Marketing Cloud Sales Cloud
Service Cloud
Commerce CRMOD
Siebel
Service Cloud to
Sales Cloud Social Cloud
OSN
Commerce Siebel
EBS OTBI-E
Commerce to
Service Cloud CPQ Cloud
Social Cloud
Siebel OTBI
CPQ Cloud to Sales Cloud CRMOD
Commerce EBS OTBI-E
Available Today Roadmap
Integrated
Marketing Cloud to Sales Cloud Social Cloud CRMOD
Siebel
8 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Safe Harbor Statement
The following is intended to outline our general product direction It is intended for information purposes only and may not be incorporated into any contract It is not a commitment to deliver any material code or functionality and should not be relied upon in making purchasing decisions The development release and timing of any features or functionality described for Oraclersquos products remains at the sole discretion of Oracle
Oracle Confidential ndash Restricted 3
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Agenda
Siebel CRM CX Strategy
Release Highlights
Customer Experience
Industry Information
Business Agility
Information
1
2
3
4 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX Strategy Overview and Release Themes
Oracle Confidential ndash Restricted 5
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6
Complete Customer Experience Platform
Oracle Customer Experience
Oracle Confidential ndash Restricted
Oracle Marketing
Integrated Customer Experience Foundation
Social Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle Commerce
Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
CX Portfolio Delivers Cloud Solutions that Augment Siebel
Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social
bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration
bull Personalized eCommerce bull Web Content Management bull Faceted Search and
Navigation
bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote
bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge
bull Social Marketing bull Social Lead Generation bull Social Monitoring and
Engagement
Siebel CRM
7 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Key Packaged Oracle CX Integrations
Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN
CRMOD Siebel EBS JDE
Social Cloud to
Marketing Cloud Sales Cloud
Service Cloud
Commerce CRMOD
Siebel
Service Cloud to
Sales Cloud Social Cloud
OSN
Commerce Siebel
EBS OTBI-E
Commerce to
Service Cloud CPQ Cloud
Social Cloud
Siebel OTBI
CPQ Cloud to Sales Cloud CRMOD
Commerce EBS OTBI-E
Available Today Roadmap
Integrated
Marketing Cloud to Sales Cloud Social Cloud CRMOD
Siebel
8 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Agenda
Siebel CRM CX Strategy
Release Highlights
Customer Experience
Industry Information
Business Agility
Information
1
2
3
4 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX Strategy Overview and Release Themes
Oracle Confidential ndash Restricted 5
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6
Complete Customer Experience Platform
Oracle Customer Experience
Oracle Confidential ndash Restricted
Oracle Marketing
Integrated Customer Experience Foundation
Social Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle Commerce
Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
CX Portfolio Delivers Cloud Solutions that Augment Siebel
Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social
bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration
bull Personalized eCommerce bull Web Content Management bull Faceted Search and
Navigation
bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote
bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge
bull Social Marketing bull Social Lead Generation bull Social Monitoring and
Engagement
Siebel CRM
7 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Key Packaged Oracle CX Integrations
Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN
CRMOD Siebel EBS JDE
Social Cloud to
Marketing Cloud Sales Cloud
Service Cloud
Commerce CRMOD
Siebel
Service Cloud to
Sales Cloud Social Cloud
OSN
Commerce Siebel
EBS OTBI-E
Commerce to
Service Cloud CPQ Cloud
Social Cloud
Siebel OTBI
CPQ Cloud to Sales Cloud CRMOD
Commerce EBS OTBI-E
Available Today Roadmap
Integrated
Marketing Cloud to Sales Cloud Social Cloud CRMOD
Siebel
8 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX Strategy Overview and Release Themes
Oracle Confidential ndash Restricted 5
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6
Complete Customer Experience Platform
Oracle Customer Experience
Oracle Confidential ndash Restricted
Oracle Marketing
Integrated Customer Experience Foundation
Social Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle Commerce
Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
CX Portfolio Delivers Cloud Solutions that Augment Siebel
Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social
bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration
bull Personalized eCommerce bull Web Content Management bull Faceted Search and
Navigation
bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote
bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge
bull Social Marketing bull Social Lead Generation bull Social Monitoring and
Engagement
Siebel CRM
7 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Key Packaged Oracle CX Integrations
Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN
CRMOD Siebel EBS JDE
Social Cloud to
Marketing Cloud Sales Cloud
Service Cloud
Commerce CRMOD
Siebel
Service Cloud to
Sales Cloud Social Cloud
OSN
Commerce Siebel
EBS OTBI-E
Commerce to
Service Cloud CPQ Cloud
Social Cloud
Siebel OTBI
CPQ Cloud to Sales Cloud CRMOD
Commerce EBS OTBI-E
Available Today Roadmap
Integrated
Marketing Cloud to Sales Cloud Social Cloud CRMOD
Siebel
8 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 6
Complete Customer Experience Platform
Oracle Customer Experience
Oracle Confidential ndash Restricted
Oracle Marketing
Integrated Customer Experience Foundation
Social Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle Commerce
Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
CX Portfolio Delivers Cloud Solutions that Augment Siebel
Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social
bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration
bull Personalized eCommerce bull Web Content Management bull Faceted Search and
Navigation
bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote
bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge
bull Social Marketing bull Social Lead Generation bull Social Monitoring and
Engagement
Siebel CRM
7 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Key Packaged Oracle CX Integrations
Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN
CRMOD Siebel EBS JDE
Social Cloud to
Marketing Cloud Sales Cloud
Service Cloud
Commerce CRMOD
Siebel
Service Cloud to
Sales Cloud Social Cloud
OSN
Commerce Siebel
EBS OTBI-E
Commerce to
Service Cloud CPQ Cloud
Social Cloud
Siebel OTBI
CPQ Cloud to Sales Cloud CRMOD
Commerce EBS OTBI-E
Available Today Roadmap
Integrated
Marketing Cloud to Sales Cloud Social Cloud CRMOD
Siebel
8 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
CX Portfolio Delivers Cloud Solutions that Augment Siebel
Oracle Marketing Oracle Commerce Oracle Sales amp CPQ Oracle Service Oracle Social
bull Digital Marketing bull Dynamic Content bull Digital Body Language bull Campaign Orchestration
bull Personalized eCommerce bull Web Content Management bull Faceted Search and
Navigation
bull Sales Performance Mgmt bull Mobile Analytics bull Social Collaboration bull Configure Price and Quote
bull Online Channel Support bull Guided Self Assistance bull Frequently Ask Questions bull Context Driven Knowledge
bull Social Marketing bull Social Lead Generation bull Social Monitoring and
Engagement
Siebel CRM
7 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Key Packaged Oracle CX Integrations
Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN
CRMOD Siebel EBS JDE
Social Cloud to
Marketing Cloud Sales Cloud
Service Cloud
Commerce CRMOD
Siebel
Service Cloud to
Sales Cloud Social Cloud
OSN
Commerce Siebel
EBS OTBI-E
Commerce to
Service Cloud CPQ Cloud
Social Cloud
Siebel OTBI
CPQ Cloud to Sales Cloud CRMOD
Commerce EBS OTBI-E
Available Today Roadmap
Integrated
Marketing Cloud to Sales Cloud Social Cloud CRMOD
Siebel
8 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Key Packaged Oracle CX Integrations
Sales Cloud to Marketing Cloud CPQ Cloud Service Cloud Social Cloud OSN
CRMOD Siebel EBS JDE
Social Cloud to
Marketing Cloud Sales Cloud
Service Cloud
Commerce CRMOD
Siebel
Service Cloud to
Sales Cloud Social Cloud
OSN
Commerce Siebel
EBS OTBI-E
Commerce to
Service Cloud CPQ Cloud
Social Cloud
Siebel OTBI
CPQ Cloud to Sales Cloud CRMOD
Commerce EBS OTBI-E
Available Today Roadmap
Integrated
Marketing Cloud to Sales Cloud Social Cloud CRMOD
Siebel
8 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 9
How to Approach Cloud Transformation
bull Focused Augmentation ndash Address specific CX pain points by augmenting existing processes using best of breed Cloud CX capabilities Minimal impact Quick wins
bull Process Transformation ndash Transform specific end to end processes by replacing them or augmenting them with Cloud CX solutions Medium impact Short term wins
bull Siebel and CX Coexistence ndash Embrace Cloud solutions when you are ready Siebel and the Cloud CX suite are complimentary Incremental Strategy Long term
Oracle Marketing
Integrated Customer Experience Foundation Social
Network Mobile Integrations
Oracle Sales
Oracle CPQ
Oracle
Commerce Oracle Service
Oracle Social
Analytic KPIs amp Dashboards
Predictive Analytics
MDM amp DQ
Siebel CRM
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 10
Simplicity with Sophistication
Customer Experience
Industry Innovation
Business Agility
Cloud Ready Engineered Systems
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Solution
Oracle Confidential ndash Restricted 11
Overview and Key Features
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Customer Experience
12 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Simplified UI for Cloud Applications
Oracle Confidential ndash Restricted 13
bull New Open UI theme that aligns perfectly with look amp feel of Oraclersquos cloud applications
bull Simplified UI designed for speed and usability
bull Identical user experience across both applications
Siebel with CX Cloud applications and seamless user experience
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 14
User Interface
Oracle Confidential ndash Restricted
bull jQuery Charting framework
Continuous enhancements to the Open UI framework empowering developers
bull Oracle Documents Cloud Service integration for attachments
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 15
Partner Relationship Manager Portal
Oracle Confidential ndash Restricted
New HTIM partner portal
bull HTIM (High Tech Industry Manufacturing) Partner Relationship Manager (PRM)
bull New Home page with configurable banners and navigational links based on their partnerrsquos requirements
bull New artifacts such as Partner Programs Partner Finder Sales Order Info Center CX Partner Portal Quote Screen CX Product Catalog Screen
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Industry Innovations
16
Energy Education amp
Research Commrsquos
Commrsquol Banking
Chemicals
Aerospace amp Defense
Automotive
Eng amp Const High Tech
Industrial Mfg
Insurance amp Health
Life Sciences Logistics Media amp Ent
Natural Resources
Oil amp Gas
Public Sector Travel amp Transp
Utilities Wealth Mgmt
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 17
Public Sector
bull New UI renderer for full RWD bull Streamlined user experience for
service partners bull Managing referral orders more
efficiently bull Reviewing service providerrsquos assets
and agreements bull Managing provider profiles
World Class Citizen Self-Service Portal driven by OPA
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 18
Consumer Goods
New mobile application
Oracle Confidential ndash Restricted
bull Consumer Goods Mobile application for merchandising to improve sales effectiveness
bull New Home page UI to drag and drop Route Accounts to Calendar
bull Van Sales and Inventory Cycle Counts Functionality
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 19
Life Sciences
bull Pharma Mobile disconnected mode enhancements
bull eDetailing functionality in both connected and disconnected modes on any device
bull Present digital content with clients and provide complete closed-loop marketing process
Enhanced eDetailing
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | 20
Clinical
bull Site Training Planning and Tracking bull Complete solution for Site Training bull Define and Publish training plans bull Track training status and completion by site contact bull Web Service to sync training data with external systems
bull Risk Assessment and Categorization Template (RACT) bull Create RACT templates for clinical programs protocols regions and sites bull Apply RACT templates at programs protocols regions and sites levels to calculate
risk at each level
Enhanced Clinical Trials Management System (CTMS)
Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 21
Financial Services
bull Rule Based Application Capture
bull Guided walkthrough of application process
bull Provide Product Overview
bull Auto population of known details
bull Signature Capture
bull Application Approval Status
Mobile Relationship Banker Application
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Business Agility
22 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Install Patching and IRM
bull Upgrade paths to support direct upgrade to IP2015 bull Ability to upgrade from IP2014 to IP2015 bull Database Server Configuration wizard screen help bull LDAP Client installation is integrated as part of the Siebel Installer bull Security TLS and SHA2 and SHA3 support have been added throughout
the application
Continued enhancements for the uptake of Innovation Packs
23 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Data Quality amp Governance
Embedded EDQ Access in UCM (Oracle Customer Hub) bull Increased Business Agility through
a single Dedicated Screen(s) in UCM directly linked to EDQ
bull Faster access amp configuration of related Data Quality rules and processes
Delivering a true ldquoSingle MDM Platformrdquo application
24 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Certifications
bull Microsoft Windows Server 2012 Server R2 for Siebel Server components
bull Microsoft SQL Server 2012 R2 bull IBM DB2 LUW v105 bull IBM DB2 for zOS v11 bull Oracle Java 8
Supporting the latest platforms databases and open standards
25 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel Composer
bull Developer Preview bull Runtime configuration bull NO more SRF and Web Templates bull Ability to edit meta-data in the
browser bull Preview and deploy simple
changes bull Available for developers to trial
Web based IDE with Meta-data based configuration changes
26 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Information Additional Resources
Oracle Confidential ndash Restricted 27
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM CX strategy solution information feature videos etc
ndash httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml
Oracle Customer and Partner Success Stories (including Siebel CRM)
ndash httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel
For support issues My Oracle Support - Support Issues (Doc ID 14664932)
ndash httpssupportoraclecomepmosfacesDocumentDisplayid=14664932
28 Oracle Confidential ndash Restricted
Siebel CRM Resources
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved |
Siebel CRM Online
youtubecomOracleSiebelCX
oraclecomsiebel
oraclecrm
29 Oracle Confidential ndash Restricted
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30
Copyright copy 2015 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 30