SIDBI

Small Industries Development Bank of India www.sidbi.in

Request for Proposal (RfP) for Development of

Online MIS CLCSS for Nodal Banks

March 2009

Tender No.: 400/2009/439/BYO/ISD Dated : March 03, 2009

Request for Proposal: Development and Implementation of Online MIS CLCSS

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Critical Information Summary ¨ Last date for submission of RfP : 3:00pm on March 23, 2009 ¨ 3 hard copies and 2 soft copies (CD – ROM format) need to be submitted in sealed covers

labeled at the following address. The Asst. General Manager (Systems) Information Services Department (ISD) Small Industries Development Bank of India (SIDBI) 3rd Floor, SIDBI Tower, 15 Ashok Marg, Lucknow - 226001. Uttar Pradesh

Telephones: 0522-2288546-50 Ext.632, Fax 0522-2288456 E-mail : [email protected], [email protected] ¨ For queries and clarifications regarding the RfP, please feel free to contact us at the above

address / telephone numbers/ e – mail ids. ¨ Last date for submission of queries and clarifications is March 16, 2009 ¨ ¨ Please note that all the information desired as per the checklist needs to be provided.

Incomplete information in these areas may lead to non-selection. ¨ The RfP is floated on SIDBI website http://www.sidbi.in/. SIDBI reserves the right to change

the dates mentioned above. However, same will be posted on web site. ¨ The estimated budgeted cost (total) of the project is Rs. 3.00 lakh.


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Table of Contents

1. INTRODUCTION AND DISCLAIMERS ................................................................................4

1.1 PURPOSE OF RFP ............................................................................................................4 1.2 INFORMATION PROVIDED 1.3 DISCLAIMER ....................................................................................................................4 1.4 COSTS TO BE BORNE BY RESPONDENTS ............................................................................4 1.5 NO LEGAL RELATIONSHIP .................................................................................................4 1.6 RECIPIENT OBLIGATION TO INFORM ITSELF .........................................................................4 1.7 EVALUATION OF OFFERS ..................................................................................................4 1.9 ERRORS AND OMISSIONS..................................................................................................5 1.0 ACCEPTANCE OF TERMS...................................................................................................5 1.10 LODGEMENT OF RFP........................................................................................................5 1.12 REQUESTS FOR PROPOSAL ..............................................................................................6 1.13 NOTIFICATION .................................................................................................................6 1.14 DISQUALIFICATION ...........................................................................................................6

2. BACKGROUND ...................................................................................................................7

2.1 ABOUT SIDBI..................................................................................................................7 2.2 CURRENT SCENARIO........................................................................................................7

3. REQUIREMENTS.................................................................................................................8

4. SELECTION CRITERIA .....................................................................................................10

4.1 MINIMUM ELIGIBILITY CRITERIA .......................................................................................10 4.2 SELECTION PROCESS .....................................................................................................10

5. FORM A: MINIMUM ELIGIBILITY ......................................................................................11

5.1 SECTION 1 ....................................................................................................................11 5.2 SECTION 2 ....................................................................................................................11

7. FORM B: CONTACT DETAILS .......................................................................................12

8. CHECKLIST FOR RESPONDENTS...................................................................................13

9. ANNEXURE I - User Requirement Specification

10. ANNEXURE II - General Terms and Conditions for migration of Online MIS CLCSS


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1. Introduction and Disclaimers

1.1 Purpose of RfP

The purpose of RfP is to short-list Vendor based on 2 envelopes – 1.Minimum eligibility and Technical proposal and 2.Commercial proposal.

1.2 Information Provided

The Request for Proposal document contains statements derived from information that is believed to be relevant at the date but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting party to determine whether or not to enter into a contract or arrangement with SIDBI. Neither SIDBI nor any of its employees, agents, contractors, or advisers gives any representation or warranty, express or implied, as to the accuracy or completeness of any information or statement given or made in this document. Neither SIDBI nor any of its employees, agents, contractors, or advisers has carried out or will carry out an independent audit or verification exercise in relation to the contents of any part of the document.

1.3 Disclaimer Subject to any law to the contrary, and to the maximum extent permitted by law, SIDBI and its officers, employees, contractors, agents, and advisers disclaim all liability from any loss or damage (whether foreseeable or not) suffered by any person acting on or refraining from acting because of any information including forecasts, statements, estimates, or projections contained in this RfP document or conduct ancillary to it whether or not the loss or damage arises in connection with any negligence, omission, default, lack of care or misrepresentation on the part of SIDBI or any of its officers, employees, contractors, agents, or advisers.

1.4 Costs to be Borne by Respondents

All costs and expenses incurred by Respondents in any way associated with the development, preparation, and submission of responses, including but not limited to; the attendance at meetings, discussions, demonstrations, etc. and providing any additional information required by SIDBI, will be borne entirely and exclusively by the Respondent.

1.5 No Legal Relationship No binding legal relationship will exist between any of the Respondents and SIDBI until execution of a contractual agreement.

1.6 Recipient Obligation to Inform Itself The Recipient must conduct its own investigation and analysis regarding any information contained in the RfP document and the meaning and impact of that information.


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1.7 Evaluation of Offers

Each Recipient acknowledges and accepts that SIDBI may in its absolute discretion apply selection criteria specified in the document for evaluation of proposals for short listing / selecting the eligible vendor(s). The RfP document will not form part of any contract or arrangement, which may result from the issue of this document or any investigation or review, carried out by a Recipient.

1.8 Errors and Omissions

Each Recipient should notify SIDBI of any error, omission, or discrepancy found in this RfP document.

1.9 Acceptance of Terms

A Recipient will, by responding to SIDBI for RfP, be deemed to have accepted the terms of this Introduction and Disclaimer.

1.10 Lodgment of RfP

1.10.1 RfP submission:

RfP document submission is required to be done as under :-

3 hard copies along with 2 soft copies at the following address in a single sealed envelope.

The Asst. General Manager (Systems) Information Services Department (ISD) Small Industries Development Bank of India (SIDBI) 3rd Floor, SIDBI Tower, 15 Ashok Marg Lucknow - 226001. Uttar Pradesh

Telephones: 0522-2288546-50 Ext.632, Fax 0522-2288456 E-mail :[email protected], [email protected]

¨ Copies of the RfP must be submitted before the aforementioned closing date and time mentioned in Critical Information Summary.

¨ Faxed copies of any submission are not acceptable and will be rejected by the Bank.

¨ All copies of RfPs and attachments must be provided in a sealed non-window envelope.

If the submission does not include all the information required or is incomplete, the proposal is liable to be rejected.

All submissions, including any accompanying documents, will become the property of SIDBI. Recipients shall be deemed to license, and grant all rights to SIDBI to reproduce the whole or any portion of their submission for the purpose of evaluation, to disclose the contents of the submission to other Recipients and to disclose and/or use the contents of the submission as the basis for any resulting RfP process, notwithstanding any copyright or other intellectual property right that may subsist in the submission or accompanying documents.

1.10.2 RfP Validity Period

The proposal must remain valid and open for evaluation according to their terms for a period of at least three (3) months from the time the RfP closes on the deadline for lodgement of RfP.


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1.11 Requests For Proposal

Recipients are required to direct all communications related to this RfP, through the Nominated Point of Contact person :

Contact : Alok Sinha Position : Asst. General Manager (Systems) Email : [email protected] Telephone : 0522 – 2288646-50 Ext. 632 Fax : 0522 - 2288456

SIDBI will not answer any communication initiated by Respondents later than five business days prior to the due date for lodgment of RfPs. However, SIDBI may, in its absolute discretion, seek additional information or material from any Respondents after the RfP closes and all such information and material provided must be taken to form part of that Respondent’s response.

Respondents should provide details of their Fax, email and full address(s) to ensure that replies to RfP could be conveyed promptly.

If SIDBI, in its absolute discretion, deems that the originator of the question will gain an advantage by a response to a question, then SIDBI reserves the right to communicate such response to all Respondents.

SIDBI may, in its absolute discretion, engage in discussion or negotiation with any Respondent (or simultaneously with more than one Respondent) after the RfP closes to improve or clarify any response.

1.12 Notification

SIDBI will notify all short-listed Respondents in writing as soon as practicable about the outcome of their RfP. SIDBI is not obliged to provide any reasons for any such acceptance or rejection.

1.13 Disqualification

Any form of canvassing/lobbying/influence/query regarding short listing, status, etc will be a disqualification.


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2. Background 2.1 About SIDBI

SIDBI is a principal financial institution for the promotion, financing and development of industry in the Micro, Small and Medium enterprises (MSME) and to co-ordinate the functions of the institutions engaged in the promotion and financing and developing industry in the MSME sector and for matters connected therewith or incidental thereto. Presently SIDBI has 86 branches and 5 Zonal offices and 1 Regional Office.

Detailed information on the functions of the bank is provided on the website, http://www.sidbi.in/.

2.2 Current Scenario SIDBI runs several financing for Small and Medium Enterprises (SMEs) schemes across the following broad areas: ¨ Direct Finance ¨ Bills Finance ¨ Refinance ¨ International Finance ¨ Promotion and Development ¨ Micro-finance . The current software systems present in-house are mainly client-server applications. These applications have been implemented in centralized mode using CiTRIX Metaframe application servers, which serves these applications over MPLS VPN based WAN connecting the different offices. The Systems, presently being used by SIDBI for different applications are given below: Operating System : IBM UNIX AIX 5L, Windows 2000/2003 Backend database : Oracle 9i Application Server : CITRIX Meta frame (Presentation server 4.0) Development Tools : Developer suite 6i Groupware : Lotus Notes LAN : TCP/IP Protocol WAN : MPLS VPN The above infrastructure given is for information only. The proposed development is to be done entirely on J2EE platform.


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3. Requirements

The detailed requirement/scope is given in the Annexure I enclosed.

Technology to be used:

The system has to be developed in open architecture using J2EE platform. The system should be able to work in any database including ORACLE databases. Tools (web server, application server etc.) used for the development should be J2EE compliant and conform to open systems standards. The technology / Architecture / project development methodology etc. will finally be decided mutually at time of study.

Design considerations:

Following design considerations should be adhered.

1. The software should be parameterised. Level of abstraction should be considerably high. The software should run on any database including Oracle.

2. The system should be configurable and modular i.e. it should be possible to configure the modules / add new modules by adding more parameters in the base parameter list, selecting from the list of parameters, attaching them to the module, assigning different values and processing logic to them and storing the scores. It should have enough flexibility to accommodate schemes and policy changes.

3. The software should be able to Integrate with lotus notes. It should be able configured to any mailing system for sending mails / alerts to the users.

4. The development has to be n-tier. The software should be able to run in centralized environment as well as isolated environment, on internet/ intranet or standalone PCs.

Services Scope

The broad scope of work is as below, details given at Annexure-1: 1. The development of the system as mentioned in the scope at Annexure-I.

2. The development has to be carried out at vendor’s premises. However, requirement study and sign off, prototype sign off, User Acceptance Test (UAT), implementation and software acceptance will be carried out at SIDBI Head Office, Lucknow at vendor’s own cost. Please note SIDBI’s Data Centre is at Mumbai whereas users for this software will be at Lucknow. SIDBI’s Website is hosted with third party.

3. The software will be required to be hosted on SIDBI website for access by nodal banks. Necessary security to be built in the software for role based user login and password.

4. Development and Generation of reports also will be required as finalised in the study phase.

5. Application migration, systems testing and implementation of all the modules may be required. The pilot implementation, if required, will be decided in due course.


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6. The vendor is required to study data from existing formats and interface it with the data in the existing software. The data flow could be to / from the new system. The interface and scripts will also be required, as needed and decided at time of study.

7. Training of Systems officers and users at SIDBI Lucknow. Modality of the same may be decided later.

8. Delivery of predefined deliverables as agreed.

9. The complete documentation is required for system and users as decided at time of study.

10. Effort has been made to give detailed information regarding requirements. The same is however indicative and the exact details and specifications of modules and screens would be decided during systems study & design phase.

Terms and conditions The basic terms and conditions of for the work are given at Annexure II. SIDBI reserves the right to modify them if required, at time of issue of order.

Disclaimer The requirements mentioned above give broad scope of the project and are not exhaustive. The detailed requirements will be decided at the time of Study by the vendor. Final Terms and conditions will be mentioned in the Order.


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4 Selection Criteria 4.1 Minimum Eligibility Criteria

The Vendor must satisfy the following minimum criteria.

A. Bidder should be a Registered Company. Registration certificate to be submitted B. The bidder should be in software development field for last 3 years. C. The turnover of the company should be minimum of Rs.50.00 lakhs during the last

financial year. D. The company should have architected and implemented at least one J2EE-based

web enabled project. Provide details and references of projects. E. Should have minimum 10 programmers / Systems Analysts in the company having

minimum 1-2 years experience in J2EE based project development. F. The company should have experience in working with Oracle RDBMS.

4.2 Selection process Vendors are required to submit EMD of Rs. 6000/- and their responses in two non-

window sealed envelopes as given below:

· Envelope I: This should contain the minimum eligibility criteria details as mentioned above as per Form A and C and detailed technical proposal based on the requirements specified. All information should be backed up with relevant documentary proofs / certificates as mentioned in Form A. EMD Demand Draft also to be put inside this Envelope I. Proposals received without EMD would be rejected. The envelope should be dully sealed and superscripted as “Online MIS CLCSS – Technical Proposal”.

· Envelope II: This should contain the financial proposal as per Form B. The

envelope should be dully sealed and superscripted as “Online MIS CLCSS – Commercial Proposal”.

The technical proposal should contain the following: A. Development methodology. B. Technology, architecture, exact tools to be used. C. List of references in India with contact information. D. Staff expected on the assignment & profile of project Managers. E. Tentative project schedule and plan. F. Project management, control and tracking mechanism. G. Quality control setup and procedures to be followed. H. Location of development I. Implementation & Training plan J. List of deliverables (source code, documentation etc.) K. Any other relevant information.

SIDBI will evaluate proposals of the Respondents on the basis of Financial Status and Technical Capability of the respondent and also the track record of successful delivering /implementation of the products/services required by the Bank. Therefore, respondents should submit necessary details that would help evaluation. The response submitted should contain the respondent’s proposed solution covering all the requirement areas listed in Requirements section (3).

The selection will take place in two phases:


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Phase I: In the first phase envelop I containing the minimum eligibility criteria and technical bid would be opened. Only those vendors who qualify the minimum eligibility criteria would be considered for technical proposal analysis and vendor short listing would be carried out.

Phase II: The Commercial proposals for technically short listed Vendors after Phase I, will be opened and selection will be done on L1 basis i.e., lowest commercial bid.

SIDBI in its sole/absolute discretion can apply whatever criteria deemed appropriate in determining the responsiveness of the proposal submitted by the respondents. SIDBI may reject any / all proposal(s) at any stage without assigning any reason thereof.

5. Form A: Minimum Eligibility 5.1 Section 1 This section of the form is to be filled up by the prime vendor Incorporation

A.1.1 Name of the company

A.1.2 Year of establishment in India*

A.1.3 No of years of existence in s/w development field.

Profitability

B.1.1 Annual turnover**. FY 2008/09 FY 2007/08 FY 2006/07

* Please provide documentary proof in the form of “Certificate of incorporation” or other equivalent document ** Please provide documentary proof in the form of audited financial statements

5.2 Section 2 This section of the form is for the prime vendor only.

Address of development center C.1.1

Technical Expertise (As far as possible, please give case studies with respect to experience with nationalized banks or private sector banks in India or all-India FIs)

Please provide details of at one web enabled software projects executed by you using the J2EE framework, during last 2 years, involving the following minimum scope. ¨ Developing the solution / Implementing the solution

Client Name and location

Project start and end dates

Project scope Order Value (Rs.)

Technology Business functionality

D.1.1

References: Names

Address Email Telephone No


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E.1.1 Number of programmers / Systems analysts having experience of minimum 2 year in J2EE platform.

Please elaborate your experience in Oracle.

Client Name and location

Project start and end dates

Order Value (Rs.) Technology Project scope

F.1.1

References: Names

Address Email Telephone No

G.1.1 Estimated Time frame and estimated man month to be deployed by the Vendor. #

# Please note that maximum time frame is 4 – 6 weeks. Accordingly vendors can deploy the resources,

6. FORM B: Commercial

Commercial Bid Format

S.N. Description Amount [Rs] A. Software Development Cost

1 Cost towards development of software

B. Optional

1 Man month rate

2 AMC Rate / Cost

Note:

· L1 would be derived on the Software development cost

· The cost includes, cost towards system study, design, development, deployment, acceptance, training etc. No other cost whatsoever would be paid by SIDBI.


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7. Form C: Contact Details This form is to be filled in only by the prime vendor. A.1.1 Name of the company

A.1.2 Company’s address in India

A.1.3 Contact person

A.1.4 Telephone no.

A.1.5 Fax

A.1.6 E-mail address

8. Checklist for Respondents Please ensure that the submitted response covers the following areas. Envelope I (Super scribed: “Online MIS CLCSS – Technical Proposal”) Form A dully filled and signed by the Vendor Form C dully filled and signed by the Vendor Certificate of incorporation Financial statements as mentioned in Forms Technical Proposal dully furnished by the vendor EMD of Rs. 6000/- Envelope II (Super scribed: “ Online MIS CLCSS – Commercial Proposal”) Form B Commercial dully filled and signed by the Vendor Note : All the proposals should be dully signed by authorized signatories and Envelopes should be dully sealed and carry the relevant superscription at the top.

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Annexure I

Requirement Specifications

(Scope)

For On-line MIS for CLCSS

Online MIS CLCSS Annexure I

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TABLE OF CONTENTS 1 INTRODUCTION 3 2 PREFACE 4 3 OBJECTIVES 5 4 GENERAL FEATURES 6 5 SYSTEM PROCESS 7

5.1 Subsidy claim Register 7 5.1.1 Process Trigger 7 5.1.2 Features 7 5.1.3 Activities to be carried out by the User 7 5.1.4 Activities to be carried out by the System 7

5.2 Susidy disbursement Register 7 5.2.1 Process Trigger 7 5.2.2 Features 8 5.2.3 Activities to be carried out by the User 8 5.2.4 Activities to be carried out by the System 8

5.3 Subsidy refund Register 8 5.3.1 Process Trigger 8 5.3.2 Features 8 5.3.3 Activities to be carried out by the User 8 5.3.4 Activities to be carried out by the System 8

5.4 Generation of Outputs 9 5.4.1 Process Trigger 9 5.4.2 Features 9 5.4.3 Activities to be carried out by the User 9 5.4.4 Activities to be carried out by the System 9

5.5 System Maintainance 9 5.5.1 Process Trigger 9 5.5.2 Features 9 5.5.3 Activities to be carried out by the User 9 5.5.4 Activities to be carried out by the System 10

6 INPUT TO THE SYSTEMS 11 6.1 Inputs 11 7 OUTPUT FROM THE SYSTEMS 12 7.1 List of Reports 12


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1. INTRODUCTION

Small Industries Development Bank of India (SIDBI) provides assistance to Medium and small scale industries (MSE) through Direct Finance and Direct Discounting of bills OR Refinance and Rediscounting of bills through the Primary Lending Institutions (PLIs). SIDBI has about 92 branches distributed in five zones across the country with head office at Lucknow. The head office of SIDBI has Govt scheme cell (GSC), who is looking after various subsidy schemes promoted by Govt of India (GOI) from time to time. MSME, GOI has nominated SIDBI as nodal agency for subsidy claim raised by various banks under credit link capital subsidy scheme (CLCSS). i.e All eligible units either assisted by SIDBI or assisted by various PLIs submit their claim to MSME through SIDBI. MSME also ask from SIDBI various statistical information on subsidy details time to time. Currently SIDBI, is using a Centralised OCGS (Oracle based CLCS-General System) package to process/maintain CLCSS claims data pertaining to directly assisted as well as co-opted PLI cases. Using this SIDBI branches lodge claims of directly assisted units as well as of out co-opted PLIs. From April 2006, MSME also made 9 more some nationalised banks as nodal bank as SIDBI and in turn they are sending their assisted unit claims directly to MSME and disbursed the same whenever, Govt. releases the subsidy. Now MSME has desired for launching of an on-line MIS system by SIDBI for CLCS Scheme, through which a comprehensive MIS can be generated on consolidated basis. Since nodal banks are directly submitting claims to MSME and disbursing the same to the respective units on release of subsidy amount, a centralised CLCSS database at the SIDBI would be required to facilitate the generation of comprehensive MIS whenever required by the Ministry. A front-end facility would also be made available for inputting subsidy claims, their disbursement and refund/cancellation details. A generation of output reports would also be available to generate information in presentable formats as desired by the Ministry. Since nodal banks will require to update their input at CLCSS DATABASE, hence there is a need to develop web based interface in this regard and would be hosted on SIDBI web-site.


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2. PREFACE

· This document defines the User Requirements for the CLCSS.

· The complete system is broken down into individual System Processes. Each of these System Processes are presented in four parts

‚ Process Trigger : explaining when this process starts OR can be used

‚ Features : defines in brief the features of the process

‚ The Activities to be carried out by the user

‚ The Activities taken care by the system.

· Notation Conventions

While reading through the processes the abbreviations /Notation Conventions used are as follows.

MIS Management Information System

H.O. SIDBI head office, Lucknow

MSE Medium & Small Scale Industries

PLI Primary Lending Institution

CLCSS Credit linked capital subsidy scheme


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3. OBJECTIVES

· To provide a Centralised MIS for CLCSS subsidy claims at SIDBI, which can be shared by the Ministry (MSME) and other nodal agencies (existing & in future )

· To provide online web based interface to the Nodal Banks using which the Claims can be lodged and processed on SIDBI website, enabling an upto date data as and when reqd.

· To generate MIS reports as per required formats of MSME, as and when required and also to provide an interface enabling MSME for generating such reports directly from our website.


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4. GENERAL FEATURE

· This system will work as an add-on to the existing OCGS package, providing online interface to the nodal banks and reports interface to SIDBI and MSME.

· Recording of input information at each process. User-friendly Graphical User Interface would be provided for data capture at various events.

· Information would be generated by the system at two levels

i. Summary level for top management.

ii. Detailed level for operational statistics.

· System would provide facility for generation of various reports on a periodic basis which will help to monitor the subsidy assistance provided. (Region-wise, State-wise, Office-wise, Industry-wise, Institution-wise, Category-wise Subsidy claims and Disbursement details.)

· System would provide the facility for Downloading of MIS reports in EXCEL and PDF formats.

· Automated mailing facility to remind the Nodal Banks for submission of data on the website. The mailing can be some event based as per suggestion from MSME or Deptt or otherwise it could be Fortnightly/monthly.

· Automated mailing facility to inform MSME the names of PLIs failed to submit data as per schedule.


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5. SYSTEM PROCESS

5.1 Subsidy Claim Register

5.1.1 Process Trigger

· This process update the subsidy claims entered by the various nodal banks time to time.

5.1.2 Features

· The process would facilitate nodal banks to update unit wise claim details into CLCSS database. As a security feature the only authorised user can update the information for their assisted units.

5.1.3 Activities to be carried out by the User

· User will select the update claim option from the system.

· User also input the unit wise details for which the subsidy is claimed.

5.1.4 Activities to be carried out by the System

· On confirmation the system saved the information into CLCSS database

5.2 Subsidy disbursement Register


· This process is initiated after release the subsidy by the Govt. Subsidy claim details derived from the subsidy claim register. The additional disbursement information required to be updated against the subsidy.


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5.2.2 Features

· The process would facilitate the entry of the disbursement information required by the CLCSS system. The user not be allowed to modify the subsidy claim information derived from the subsidy claim register User allowed to edit and delete only the additional information entered by him.


· User will have to update the additional disbursement information.

· User can also select the unit details for which he wants to update/enter the disbursement information.

· User will have to check for the accuracy of the data being entered.


· System would not be allow the user to edit, delete the unit details down loaded from the subsidy claim register.

· System would provide input data entry screen to capture the disbursement information

5.3 Subsidy refund Register


· This process starts after claims have been lodged.

· This will be used in following events either the claims amount raised earlier is either cancelled / partially disbursed / some refund received on a later date.

· Refund details will have to be recorded for reference purpose.

5.3.2 Features

· This process will facilitate the updating of subsidy refund details whenever nodal bank disbursed amount less from released subsidy amount.


· User at nodal bank will select the update refund option for updating subsidy refund details

· User can also select the unit details for which he wants to update/enter the refund information.

· User will have to check for the accuracy of the data being entered.



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· On selection refund update option the system would update the refund details into CLCSS - MIS database for the selected unit details

5.4 Generation of Outputs


· The process can be used whenever MIS reports are required.

· Reports to be provided will be as per requirement of SIDBI and MSME. Will be using data captured from the web-based interface and existing OCGS package.

· System provide a front end facility for downloading required information from the database in the EXCEL and PDF file formats.

5.4.2 Features

· This process facilitate the generation of reports from CLCSS system. The download facility provided to facilitate the user to access the required information from the database using front end programs to generate report in presentable formats.


· User select the download option for downloading the required information from the database.

· For pre-defined report formats, user select the corresponding report option to generate these reports.


· The system provide options to down load different information in file formats.

· System also provide for generation of pre-defined reports.

5.5 System Maintenance


· This process would provide the routine maintenance of the CLCSS database.

· A user creation/deletion front-end screen would be required to maintain authorised user’s list.

· Provision for change of password

5.5.2 Features

· The process facilitate the user to take backups of the CLCSS database daily/ monthly. As the CLCSS database is very important to the organisation a proper backup of the data is to be taken regularly.


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· A nodal bank submit their login request and system will maintain their login details.


· An authorised person have to maintain proper backup of the CLCSS database.

· A nodal bank will submit his login request for updating the input details.


· On selection of option of backups the system request the user to insert the backup media and on confirmation take backup of the entire data.

· On submission of login request, system will validate the request and provide login & password for accessing database.

.


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6. INPUTS TO THE SYSTEM

6.1 Inputs

· A nodal bank will submit their unit wise subsidy claims through subsidy claim register.

· A nodal bank will submit unit wise subsidy disbursement details through subsidy disbursement register.

· A nodal bank will update unit wise subsidy refund details through subsidy refund register.

· Input Parameters:

1. PLI / Nodal Bank

2. Term loan details e.g. – Sanction amt, Sanction date, Disbursement date, Eligible amount, First disbursement date

3. Unit details e.g. Name, address, location (district/state/region), industry, category (SC/ST/Women/Minority/General/Physically Handicapped), Constitution, Industry wise Activity details

4. Claim Details – claim date, subsidy amount, disbursement amt/eligible Amt, Refund amount, Approval/Disbursement date.

.


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7. OUTPUTS FROM THE SYSTEM

· All the reports generated would be in electronic documents (HTML format) which on user's demand is printed on paper or downloaded in excel/pdf format.

· System would be able to provide following reports or combination of one of more statistical parameters. (i.e PLI & FY wise/ State & PLI wise etc.)

7.1 List of Reports

Sl. No.

Name of the Report

1 PLI wise subsidy details 2 FY wise subsidy details 3 State wise subsidy details 4 Category wise subsidy details 5 Region wise subsidy details 6 Unit wise subsidy details 7 Industry wise subsidy details 8 Pending subsidy Claims details

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Annexure II

General Terms and Conditions 1. Pricing: The cost of the project will include for software development, implementation, go live, all documentation and training of systems personnel and users. The cost should be inclusive of any local taxes / out of pocket expense / service charges etc. No boarding / lodging / travel charges will paid by SIDBI towards the project. No other charges whatsoever will be payable. TDS will be deducted at source as per Income Tax rules of Govt. of India. 2. Terms of Payment :

2.1 Payment terms will be: 1. 20% on acceptance of system study, design and documentation. 2. 45% on successful completion of User Acceptance Testing (UAT) by SIDBI. 3. 25% on completion of the project i.e. installation, implementation, migration of data, if

any, go live, training, delivery of all documents and final acceptance of software by SIDBI. EMD will be returned after completion of this phase.

4. 10% after expiry of 6 months warranty period.

2.2 Sign Off :

SIDBI will provide all sign off within maximum 10 calendar days from date of submission of the respective document, provided the deliverable is complete in all respect covering entire functionality.

2.3 Payments : All invoices will be cleared within 2 weeks of submission of invoice subject to claim found otherwise in order and successful completion of the phase.

3. Timeframe The duration of the project shall be maximum 4 – 6 calendar weeks from the date of project kick off till last milestone of the project excluding the change management time if any. The details will be worked out at time of project kick off meeting. 4. Project kick Off Project will start only after a kick Off meeting between SIDBI Project Manager / Leader and Vendor’s Project Manager / Project Leaders at SIDBI. Vendor will submit a detail Project plan (including quality & risk management plan) and project team profile at the time of project kick off meeting. 5. Project Review Detail Project review must be conducted during project execution at no additional cost. These reviews are required weekly with the project leaders of vendor and SIDBI respectively. The review will be in order to monitor progress of the project and take necessary corrective action, if required. Any document submitted by the vendor should be properly backed up by quality review documents. 6. SIDBI's Responsibilities SIDBI shall be responsible for the following:

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6.1 All the activities related to software i.e. Requirement study and sign off, prototype demo and sign off, UAT, installation, implementation and final acceptance of the software will be coordinated by SIDBI Lucknow.

6.2 Providing vendor’s Executives with all necessary information on business operations and management requirement. All such information shall be treated strictly confidential by the vendor.

6.3 Identification of a Project Co-coordinator / Project team for approving and accepting various control documents (Functional Specifications, System Design etc.)

6.4 Review the documents that are delivered by the vendor and respond within agreed time with review comments.

6.5 Vendor and SIDBI together will prepare acceptance test plan, for which vendor will station its officers in SIDBI at no additional cost.

6.6 Execute acceptance test Plans. 6.7 SIDBI will provide office space, hardware, software etc., for vendor’s team with

normal office facilities, whenever their executives visit SIDBI for on-site activities like preparation of User requirement documents, systems study, high level design, acceptance testing, implementation and training etc.

6.8 SIDBI will make available the concerned staff for discussions; feedback etc. 6.9 SIDBI will not provide software license for any software, development tools, etc. to

the vendor for the development of the software. 7. Vendor's Responsibilities

The vendor shall be responsible for the following: 7.1 Identify Project Leaders and members of the development teams with relevant

skills. The vendor will intimate SIDBI if there is any change in the project team. The vendor will ensure proper back up of project leaders and manager and the plan should be intimated to SIDBI. The minimum experience of the personnel put on work should be as given below:

Project Leader : 3 years (approx) Programmers : 1-2 years 7.2 Depute concerned officials to SIDBI Lucknow for study, prototype, UAT, installation,

implementation and final acceptance of the software. 7.3 Execute the Project as per mutually agreed Project Plan . 7.4 Keep SIDBI informed on the progress of the project as per the agreed reporting

schedules. 7.5 Vendor and SIDBI together will prepare acceptance test plan. 7.6 Deliver the agreed deliverables as per list of deliverables given on agreed

schedules. 7.7 Incorporate the review comments received from the users. 7.8 Prepare contingency plans. 7.9 Develop software at its own premises using its own IT infrastructure / tools. 7.10 Incorporate change management as per mutual agreement. 7.11 Extend warranty support for the projects as agreed. 7.12 Help in change management and implementation support at agreed costs, if so

desired by SIDBI. 7.13 Inform SIDBI about IT infrastructure required for implementation. 7.14 Provide necessary software licenses (other than Database) for usage by SIDBI

officials and nodal banks officials through Internet / Website. 8. Project location All software development phase activities will be carried out at vendor’s development center.

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9. Software Delivery & Installation

{ Vendor will provide the complete source code and compiled code both. { Vendor will supply Installation procedures. { Vendor will install the application software on computers (servers and selected

desktops) of SIDBI for implementation. Vendor will also provide two sets of backup copies. The software has also to be made web enabled. The installation of the base product will be considered complete only after demonstration of functional features of the software as given at Annexure-I of this RfP and as per documented procedure.

10. Acceptance of software SIDBI will accept the developed software only after implementation of the software at SIDBI site as mentioned in the list of deliverables. The details of acceptance criteria will be mutually decided subsequently. Software will be considered to be accepted only after SIDBI issues an acceptance letter to the vendor. Software may be audited for risk analysis and security features by a third vendor appointed by SIDBI, if so desired by SIDBI. However, it may be noted that before start of the final User Acceptance Testing (UAT) along with users, SIDBI may carry out mock AT exercise at vendor’s site with SIDBI’s IT officers (team). 11. Warranty : Warranty of Project will start after acceptance of the software by SIDBI. The period of warranty will be six months. During warranty, the vendor will warrant the software against defects arising out of faulty design, bugs, workmanship and non-compliance of agreed standards. During the period of warranty, vendor shall forthwith provide, at no extra charge to SIDBI, corrections or modifications to the software, where SIDBI notifies the vendor in writing of any errors, omissions, deficiencies or inconsistencies in the software. Vendor’s obligation under this warranty is to remedy such defects at the earliest, on an average within 7 calendar days and maximum within 2 calendar weeks from the date of notification by SIDBI. Any changes in the software made by SIDBI will be informed to vendor during warranty period and such small changes by SIDBI will not make the warranty void. In case, any change is required to be carried out by vendor, the same will be carried out as per negotiated change management rate, if so desired by SIDBI. 12. Penalty Clause: The vendor will be liable to pay penalty of 1% per week of delay (where delay is entirely attributable to vendor), subject to a maximum of 5% of the Total cost of Project (excluding change management cost). This will be adjusted at the time of completion of the project. 13. Annual Support Agreement After the expiry of warranty period, vendor will continue the software support services through separate Annual Support Agreement, if desired by SIDBI. In order to meet immediate / ad-hoc requirements and ongoing need for changes / enhancement in the software, change management process will be mutually defined as part of Annual Support Agreement. The terms & conditions and the charges for the same shall be worked out mutually at a later date. The cost should be computed on Project cost (base). 14. Ownership The software delivered by the vendor along with total source code and documentation, will be sole property of SIDBI and vendor will not use it in either original or its modified form for any commercial / business purpose without written consent of SIDBI. Further, SIDBI reserves the right to use the software the way it decides, including hosting on web site, sharing with other Banks/ Financial or other Institutions etc., either free or at a cost.

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15. Miscellaneous

w The vendor will keep information related to SIDBI confidential and will not divulge to outside agencies nor use internally for any business purpose without written consent of SIDBI.

w Whenever required, the vendor will have meeting with SIDBI to ensure smooth functioning of the arrangement.

16. Liability In no event shall the vendor or SIDBI be liable, one to the other, for special, direct, indirect or any other damages in connection with or arising out of the furnishing, performance or use of the services or deliverables provided by vendor. 17. Force Majeure Neither the vendor nor SIDBI shall be liable for failures due to Force Majeure. The party who has pleaded a Force Majeure event is under obligation, when requested, to prove its effect on the fulfilling of this order. 18. Indemnity The vendor shall assume responsibility and hold SIDBI harmless from any loss, expense, damage or personal injury, death and any claim for payment of compensation, salary, retirement benefits, or any other fringe benefits asserted by an employee of the Vendor or any claim arising out of alleged infringement of any claim of copyright, patent, trademark or other proprietary right of any third party arising out of Vendor's performance of services hereunder. 19. Arbitration In the event of a dispute or difference or difference of any nature whatsoever between the Vendor and SIDBI during the course of the assignment arising as a result of this order, the same will be referred for arbitration to a Board of arbitration. This Board will be constituted prior to the commencement of the arbitration and will comprise two arbitrators and an umpire. The Vendor and SIDBI will each nominate an arbitrator to the Board and these arbitrators will appoint the umpire. Arbitration will be carried out a place mutually decided by the Vendor and SIDBI. 20. Implementation. :

SIDBI has to keep setup ready for application software installation. Porting of data, has to be done by the Vendor. Feeding of any kind of data has to be arranged by SIDBI. Installation of software has to be provided by the Vendor at pilot site as mentioned in

list of deliverables.

21. Training Requirements Following trainings are required to be given at SIDBI Lucknow. The schedule and contents will be worked out mutually.

A. System Training : Maximum one day training. Participants will be mainly system persons. Detail description of complete High Level Design and logical flow of major programs and reports should be provided. Also details of functionality of the system have to be provided. B. Users Training: Maximum one day training to users for operation of the software.

22. Documentation Requirements The vendor will provide two hard copies and one soft copy (in CD) of each of the following documents as given in list of deliverables for the two projects.

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1. Inventory list and version document: Containing the list of programs and other inventory. This will contain the descriptions and change details of all such programs and objects of the projects along with version numbers. This will be used for version control later.

2. System and Administration Manual Description The following aspects of the system design will be covered in the document. w Data Flow Diagram & Database Schema w Broad Process Flow Diagram w Description of various variables and status. w Security mechanisms and access control w Periodic initialisation, parameterisation procedures w DBA details.

3. User Manual Description

The user guide will be delivered at the end of detailed design Phase. This will be made in HTML format. This will be user oriented, cover all user functions and contain the following topics: w Environment of the application § Details of each function, including, Description, Screen / Report layouts,

Operation and error handling § Printer options § Error reports .

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SIDBI

Documents

technical proposal

proposal document

commercial proposal

submission of rfp

incomplete information

lodgement of rfp

sidbi tower

minimum eligibility