ShoreTel Brilliantly simple business communication By Bernard Edelenbos Managing Director TMTS the Benelux distributer.

ShoreTelBrilliantly simple business communication

By Bernard Edelenbos

Managing Director TMTS the Benelux distributer

© 2009 ShoreTel, Inc. All rights reserved worldwide.

Agenda

2

• Introduction to Shoretel

• Case Study


Company information

3

FoundedSuperior technology designed from a clean sheet of paper in 1996

LocationsHeadquarters in Sunnyvale, California with offices Austin, Texas, and the UK, Germany, Spain, Australia, Singapore and Hong Kong

CustomersMore than 11,000 globally

DistributionSold through resellers and distributors worldwide

OwnershipPublic, listed on NASDAQ (“SHOR”) No debt, positive cash flow


A global reputation for excellence

• Customers in 27 countries

• Winner of many industry awards including Best in VoiceCon for the last three years

• Best overall VoIP provider by Nemertes Research for the last six years running

• More than one million licensed users to date

• Great collaboration with world leaders: IBM, AT&T, Verizon, Juniper, Extreme

• 48 percent annual compound growth, positive cash flow

4


Strong Annual Revenue Growth

$19

$35

$62

$98

$129$135

FY 2004 FY 2005 FY 2006 FY 2007 FY 2008 FY 2009

($ in millions)

CAGR 48%

__________Note: fiscal year ended June 30. CAGR calculated based on full (non-rounded) numbers.


Ext

ensi

on

Lin

es (

K)

Year

Worldwide IP AdoptionEnterprise Telephony Equipment Extension Line Shipments, Worldwide, 2006-2013

‘05-‘09

26%

‘09-‘12CAGR

34%

44.4 43.1 41.1 38.1 34.229.6

25.321.3

9.6 14.3 17.8 22.7 29.3 36.9 44.5 51.7

5457.4 58.9 60.8

63.566.4

69.873.1

0

20

40

60

80

2005 2006 2007 2008 2009 2010 2011 2012

Note: Market projections based on July 2008 view of the market; not adjusted for economic downturnSource: Gartner, July 2008: Forecast Enterprise Telephony Equipment Worldwide 2003-2012

Rapid Decline in TDM and Rise in IP 77 % of all enterprise line shipments will be IP based by 2012

TDM

IP

16%31%

SMB

Ent

21%32%Overall

-13%-5%

-18%-9%

SMB

Ent

-15%-6%Overall

6


Simple, effective philosophy

7

Obsessively driven to deliver the best customer experience RAVING FANS GIVE HIGHEST SATISFACTION RATINGS

Making innovation truly workPURPOSE-BUILT FOR THE POWER OF IP

A straight forward approach to everythingCOMMITTED TO VALUE WITH RAPID ROI FOR CUSTOMERS


One brilliantly simple solution for the way you work

8

Business Communication Solution

Unified

CommunicationsIP Phone System Contact Center




Unified


Unifying rich communication capabilities into a modular

design that scales and integrates with ease




Unified




Integrating voice, video, data across any device to

streamline collaboration and enhance productivity




Unified




Integrating voice, video, data across any device to

streamline collaboration and enhance productivity

Combining flexible yet sophisticated multimedia

contact center capabilities, to empower agents anywhere


IP Phone System

One brilliantly simple SINGLE PLATFORM solution

12

Business Communication SolutionAll-in-One

Contact CenterUnified

Communications


Powerful capabilities easily unleashed

13

Intuitive to use/manageRaises productivityFrees up IT resources

Purpose-built for IPHighly versatile & reliableIdeal for business agility


The rewards of ease-ability

15

EASY TODEPLOY

EASY TO

LEARN

EASY TOUSE

EASY TOMANAGE

EASY TOSCALE


And brilliantly simple has a unique architecture

• Built from the ground up for IP unlike our competitors

• Distributed architecture makes it easy to deploy and scale to multiply sites and locations

• A single image, unique, distributed architecture allows business to be as agile as possible with their business communication

• Managed from anywhere with ease through ShoreTel Director: an intuitive browser-based interface that unifies everything

• Applications are distributed and can run from anywhere in the system

• Open platform for business agility, integrating enterprise applications, third party phones and even other UC/UM platforms

© 2009 ShoreTel, Inc. All rights reserved worldwide. 17

Designed for maximum availability

• Provides five-nines availability for mission critical communications

• Reliability is inherently built into the system using flash drive technology

• In the event of a WAN failure, switches continue to work independently

• In the event of a switch failure, n+1redundancy ensures it rolls over to anavailable switch on the network


And it is an open SINGLE platform for business agility

Works seamlessly in any business environment, integrating:

• Enterprise applications such as Microsoft Dynamic CRM, Salesforce.com and Netsuite

• Custom-built applications via the platform’s open API

• Third-party phones

• Even other UC/UM platforms such asIBM Lotus Sametime, Microsoft OSC and others

18


It’s not just about savings: it’s also about the gains

19

Greatcustomer experience

Impactfulcommunication

Dynamiccollaboration

Productiveworkforce

Lowpurchase cost

Lowdeployment cost

Lowoperating cost

Lowgrowth cost


A closer look at total cost of ownership (TCO)

Capital cost for telephony system

Capital cost for network upgrade

Implementation

Training & support

Moves, adds & changes

Telephony system management

Network cost

Electricity cost

ShoreTel Mitel Avaya Nortel Cisco TDM0

2

4

6

8

10

12

14

16

18

20

$M

TCO comparison ofMajor UC System Vendors

(Pre-tax)

10 Year analysis based on VoiceCon standard large enterprise configuration:

1,500 users across 3 sites

Source Data: Nemertes Research, Ailean Research, EPA.

20

$8.67

$9.83

$11.07$11.80

$13.89

$16.25


ShoreTel Platform – Software

Distributed Call Control Software

• Single, unified system – management ease

• Reliable, stand-alone services in all locations

• N+1 reliability inherently built in to architecture

Rich Software Applications

• Unified messaging and auto-attendant

• Contact Center and IVR

• IM, Audio, & Web Conferencing

2121

ShoreTelPlatform

ShoreTelIP Phones

ShoreTelUser Applications

ShoreTelSystem Management

ShoreTelOpen Integration

ShoreTelServices


ShoreTel Open Integration

Open Ecosystem

• Enterprise applications seamlessly integrate into the system

• Out-of-the-box implementation

• User productivity & efficiency greatly enhanced

• Open APIs for custom integrations

26

ShoreTelPlatform

ShoreTelIP Phones

ShoreTelSystem Management

ShoreTelServices

ShoreTelUser Applications

ShoreTelOpen Integration


B3) IBM FoundationsComplete UCC Solution in a Box

Backup

FirewallVPN

MailServer

File& PrintServer

AntiSpamAntiVirus

OfficeProductivity

RemoteAccess

Mobility

IP Telephony

Web Server

Unified MessagingIM

Presence

Collaboration

Audio Conference

Lotus Foundation Reach Lotus Foundation StartShoreTel Add-on

27


Customer satisfaction is our mission

50

55

60

65

70

75

80

85

90

95

Baseline Q3-05 Q4-05 Q1-06 Q2-06 Q3-06 Q4-06 Q1-07 Q2-07 Q3-07 Q4-07 Q1-08 Q2-08 Q3-08 Q4-08 Q1-09 Q2-09 Q3-09 Q4-09

Strict Rules for Serious Results• 4 point scale• Conducted by third party• All results included• Everyone is measured—partners and employees

alike

0-

Ran

king

World Class


Number 1 for six years running – Nemertes Research

2

2.5

3

3.5

4

4.5

ShoreTel Microsof t Cisco Alcatel-Lucent Avaya 3Com Mitel Nortel

4.05

3.76 3.73 3.733.57 3.52

3.42 3.39

IP Telephony: All Vendors, Overall Scores

29

Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Fall 2009

ShoreTel


COMPETITORS

HARDWARE + Switch-based – Server-based (disk drives)

Making innovation work for you

SOFTWARE + Distributed – Centralized

MANAGEMENT + Single, intuitive web-based interface – Disparate systems

END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features

across locations

REDUNDANCY + N+1 – 2N, duplicate systems

SCALABILITY + Modular – Forklift upgrades

SERVER DEPENDENCY + Low – High

EASE-OF-USE + Brilliantly simple – Unintuitive and complex

TOTAL COST OF OWNERSHIP + Low – High


Product Focus Going Forward

• Driving UC capabilities

• Web based Call Manager

• iPhone Mobile Call Manager

• ShoreTel Converged Conferencing appliance

• Open integrations (e.g. Skype)

• Enhancing Contact Center

• Simplifying product portfolio

• Scaling larger

• Multi-media

• Core PBX

• Distributed architecture

• IBM Foundations


11,000+ Customers - Across All Industries

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ShoreTelBrilliantly simple Channel Strategy

Justine Cross – BENELUX Regional DirectorMonth XX, 20XX


ShoreTel’s Unique Focus on Customer Satisfaction

• Every Customer is Surveyed

• Every Partner is Trained

• Every Partner Is focused

• Every ShoreTel Employee on receives bonus on CSat

• Partners receive a rebate for world class CSat

• ShoreTel end users are happy

34


UC For SME and Corporate alike

35

ShoreTelBrilliantly simple business communication

Reigersbos Case Study

Month XX, 20XX


Reigersbos Health Centre, Amsterdam

Size of deployment

ShoreTel120 and 30BRI Voice Switches, ShoreTel Call Manager and 50 ShoreTel IP Telephones

Benefits of ShoreTel

• A reliable communications platform to help improve efficiency and quality of patient and emergency services

• Staff accessibility through any phone device from any location

• Rapid cost savings

• Highly scalable for future growth and feature enhancements without requiring forklift upgrades

“Appointments are now booked much faster than before, and the quality of our patient service has increased. With ShoreTel Call Manager doctors are now accessible regardless of their location.”

Petra DonkerCentre Manager


Reigersbos Health Centre, Amsterdam

Benefits of ShoreTel

• Scalable for future growth

• Office Anywhere delivering faster access to Doctors & Knowledge workers

• Microsoft Outlook integration for personalized call handling

• Minimized unanswered calls

• Ease of Use for end users

• You Tube training resources

• Call recording for knowledge sharing

• Reduced mobile costs

“Appointments are now booked much faster than before, and the quality of our patient service has increased. With ShoreTel Call Manager doctors are now accessible regardless of their location.”

Petra DonkerCentre Manager


TMTS ShoreTel Benelux distributer

Please send TMTS your request and they will bring you in contact with the best reseller in your region or branch.

• TMTS is the supplier for the IT and Telecom specialist.

• Pricing information available (mail your request to [email protected]).

• Sales training.

• Technical training.

• Helpdesk support.

• ShoreTel focused.

• Pre sales support.

• After sales support.

39


Thank You!

40

ShoreTel Brilliantly simple business communication By Bernard Edelenbos Managing Director TMTS the Benelux distributer.

Documents

ease slide

shoretel case study

productivity slide

simple solution

tdm ip

simple business communication

power of ip

benelux distributer