Who’s the Bot? Shira Weinberg Product Manager, Microsoft
Who’s the Bot?Shira WeinbergProduct Manager, Microsoft
Chatbots are taking over
2forces are combining to form a perfect storm and opportunity
1Messaging app growth
Mid 2015: Messengers took over social media
Source: Tech and Media Outlook 2016, active
2Artificial Intelligence
Messaging app growth1
Microsoft Xiaoice
Xiaoice is suggesting that these two should be girlfriend and
boyfriend
User engages in chat with Xiaoice
Microsoft Tay
Human assisted AI:M is a digital assistant that’s part AI, part human.
Facebook M
Scheduling bots
Cortana
Personal
Productive
Proactive
Gets to know me
Gets things done
One step ahead
Cortana
And of course… cat bots
Telegram bot store
“bots are the new apps”Satya Nadella, CEO MicrosoftMarch 30, 2016
Bots. Now in Skype.
Based on a interviewing 20 personal assistants
Ways of communicating with PAs
53%
29%
15%
3%SMS and Messag-ing appsMailPhone callsOther
1 It’s the same Cortana, available everywhere
2 Cortana is the one to help you find experts (discover bots)
3 Cortana holds your state and context and can pass it to the expert bot
So… are they here to stay?