Shh Stats Mining the Library’s Chat Transcripts to ...old.libraryassessment.org/bm~doc/vance-shh-stats.pdf · Mining the Library’s Chat Transcripts to Identify Patterns in Noise

Mining the Library’s Chat Transcripts to Identify Patterns in Noise Complaints

Jason Vance Information Literacy Librarian (@jvance)

Photo: James Brummett

Photo: James Brummett

Photo: Jason Vance

Photo: James Brummett

Photo: James Brummett

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1 complaint = Total complaints: 9 Unspecified location: 2

Spring 2016 3rd Floor Quiet Zone

The full 2015-2016 noise complaint report is available at http://libraryguides.mtsu.edu/shh

Jason Vance Information Literacy Librarian (@jvance)