Business Processes and Forms Help Desk Demonstration Microsoft Corporation
Nov 15, 2014
Business Processes and Forms Help Desk Demonstration
Microsoft Corporation
The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.
This White Paper is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.
Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.
© 2008 Microsoft Corporation. All rights reserved.
Microsoft, Active Directory, Excel, SharePoint, Silverlight, SQL Server, Popfly, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
Help Desk Application
Created in less than a week with no code
No special server permissions requiredNo client apps required for users to either submit or manage requests
2 authoring environmentsInfoPath 2007 and SharePoint Designer 2007
Key runtime componentsMicrosoft Office SharePoint Server 2007InfoPath Forms Services 2007Microsoft Office Outlook 2007
Overview
3Microsoft - Business Processes and Forms
EMPLOYEE FILLS OUT NEW HELPDESK REQUEST
Demo Walkthrough
4Microsoft - Business Processes and Forms
5Microsoft - Business Processes and Forms
6Microsoft - Business Processes and Forms
8Microsoft - Business Processes and Forms
9Microsoft - Business Processes and Forms
10Microsoft - Business Processes and Forms
11Microsoft - Business Processes and Forms
12Microsoft - Business Processes and Forms
HELPDESK TECHNICIAN LOOKS AT HIS QUEUE
Switch Hats
13Microsoft - Business Processes and Forms
14Microsoft - Business Processes and Forms
15Microsoft - Business Processes and Forms
16Microsoft - Business Processes and Forms
17Microsoft - Business Processes and Forms
18Microsoft - Business Processes and Forms
19Microsoft - Business Processes and Forms
EMPLOYEE GETS E-MAIL TELLING HIM HIS REQUEST HAS BEEN RESOLVED
Switch Hats
20Microsoft - Business Processes and Forms
21Microsoft - Business Processes and Forms
22Microsoft - Business Processes and Forms
HELPDESK MANAGER LOGS IN TO CHECK OVERALL STATUS
Switch Hats
23Microsoft - Business Processes and Forms
24Microsoft - Business Processes and Forms
25Microsoft - Business Processes and Forms
26Microsoft - Business Processes and Forms
27Microsoft - Business Processes and Forms
INFOPATH FORM DESIGNERHow it’s Built
28Microsoft - Business Processes and Forms
Highlighted Features
WYSIWYG Form Layout4 Types of Form Logic
Data Validation Conditional FormattingRulesDefault Values using Formulas
External Data ConnectionsMultiple Form ViewsProperty Promotion
29Microsoft - Business Processes and Forms
30Microsoft - Business Processes and Forms
31Microsoft - Business Processes and Forms
32Microsoft - Business Processes and Forms
33Microsoft - Business Processes and Forms
34Microsoft - Business Processes and Forms
35Microsoft - Business Processes and Forms
36Microsoft - Business Processes and Forms
37Microsoft - Business Processes and Forms
38Microsoft - Business Processes and Forms
39Microsoft - Business Processes and Forms
40Microsoft - Business Processes and Forms
41Microsoft - Business Processes and Forms
42Microsoft - Business Processes and Forms
43Microsoft - Business Processes and Forms
44Microsoft - Business Processes and Forms
45Microsoft - Business Processes and Forms
46Microsoft - Business Processes and Forms
47Microsoft - Business Processes and Forms
SHAREPOINT DESIGNERHow it’s Built
48Microsoft - Business Processes and Forms
Highlighted Features
WorkflowRouting requests to the appropriate personSending e-mail confirmationPausing for a fixed amount of time
Page DesignData Form Web PartsConditional FormattingCustom Navigation and Master Pages
49Microsoft - Business Processes and Forms
50Microsoft - Business Processes and Forms
51Microsoft - Business Processes and Forms
52Microsoft - Business Processes and Forms
53Microsoft - Business Processes and Forms
54Microsoft - Business Processes and Forms
55Microsoft - Business Processes and Forms
56Microsoft - Business Processes and Forms
58Microsoft - Business Processes and Forms
59Microsoft - Business Processes and Forms
60Microsoft - Business Processes and Forms
61Microsoft - Business Processes and Forms
62Microsoft - Business Processes and Forms
63Microsoft - Business Processes and Forms
Thank you!
http://www.microsoft.com/sharepoint/capabilities/bpf