SHAREPOINT 2010 ADOPTION BEST PRACTICES MICROSOFT AND BRAINSTORM PRESENT
Feb 25, 2016
SHAREPOINT 2010 ADOPTION BEST PRACTICES
MICROSOFT AND BRAINSTORM PRESENT
SharePoint 2010 Adoption Best Practices» Chris Bortlik: Microsoft SharePoint Technology Specialist
• Joined Microsoft in 2008, Microsoft customer for 14 years prior• Works with Enterprise customers and partners in the Northeast • Speaker at Microsoft events, SharePoint Saturdays, User Webinar• “SharePoint Insider”• Contributing author of the "Essential SharePoint 2010" book• 4-kids, including 7-month old twins
» Dave Grimsman: BrainStorm Mgr Information Services• Joined BrainStorm in 2006 • 5 years classroom training experience • Microsoft Certified Application Specialist, MEC Facilitator • Lover of all things bacon
Microsoft Partnership
» Facilitators & Trainers• Microsoft Experience Center (MEC/CIE)• Partner MEC Program
» Curriculum and Content Contributors• Office.com• Help in Office product• Office 2010 Buzz Day curriculum• Ribbon Hero content• Productivity Hub
SharePoint 2010 Adoption Agenda
» SharePoint 2010 Overview» Upgrade & Migration Resource Centers» Must Have Elements» Killer Applications » Three Audiences & Perspectives
• IT Pros• Developers• End Users
» End-user Readiness
Defining the Adoption Need
On average, only 13% of desktop software features are used.
- IDC, 2001
Office applications overhaul UI and introduce a Ribbon.
- Microsoft, 2007-2010
Longevity is confused with familiarity
From introduction of Word 1.0 to Word 2003, functionality increased from 50 to 300 menu items and from 100 to 1,500 commands.- Microsoft, 2007
Customers submit feature requests for Office 2003, 80% of which are already in the product.
- Microsoft, 2003-2006
Communities
Search
Sites
Composites
ContentInsights
SharePoint 2010 Feature AreasRibbon UISharePoint WorkspaceSharePoint MobileOffice Client and Office Web App IntegrationStandards Support
Tagging, Tag Cloud, RatingsSocial BookmarkingBlogs and WikisMy SitesActivity FeedsProfiles and ExpertiseOrg Browser
PerformancePoint™ ServicesMicrosoft Excel® ServicesChart Web PartMicrosoft Visio® ServicesWeb AnalyticsMicrosoft SQL Server® IntegrationPowerPivot
Business Connectivity ServicesInfoPath® Form ServicesAccess ServicesExternal ListsWorkflowSharePoint DesignerVisual StudioAPI EnhancementsREST/ATOM/RSS/AJAX/Silverlight
Social RelevancePhonetic SearchNavigationFAST IntegrationEnhanced Pipeline
Enterprise Content TypesMetadata and NavigationDocument SetsMulti-stage DispositionAudio and Video Content TypesRemote Blob StorageList Enhancements
Must-Have Elements
» Communication Plan» Training Plan» Content Conversion Plan» User Support Plan» Incentives and Reward Plan» Executive Sponsorship Plan» Information Architecture Plan» Governance Plan
Why Killer Applications Matter?» Make people want to use SharePoint
• Remember – most times they have a choice• Hint: just using SharePoint as a file share replacement
is not a good reason
» Make SharePoint part of critical business process/flow• So they need to use SharePoint
» Adoption curve & tipping point
How to Identify Your Killer Application?
» Internal user/focus groups» User Champions» Executive Sponsors» Surveys» Microsoft Experience Center:
http://envisionthepossible.com
Scorecards & Dashboards
Scorecards & Dashboards» What: Solution for managing key programs at multiple
levels – executive, program manager, individual
» Why: Many project delays & cost overruns
» How: Targeted dashboard views to get more visibility into where & why delays were occurring with actionable steps
» Action:• Learn more about Business Intelligence in SharePoint:
http://tinyurl.com/spinsights • Consider Project Server for Portfolio Management:
http://tinyurl.com/msprojectserver
Enterprise Search & Search 1st Migrations
Enterprise Search & Search 1st Migrations» What: Enterprise search unifies finding content across various
content sources• SharePoint, file shares, LOB systems, other content stores
» Why: People cannot find content “locked up” in various silos
» How: Implemented FAST for SharePoint 2010, 1st phase for centralized search while longer term consolidation occurs
» Action:• Learn Enterprise Search in SharePoint http://tinyurl.com/spsearch
» Tip: Be sure to invest in search: best bets, scopes, reporting, etc.
Idea & Innovation Management
Idea & Innovation Management» What: Solution for soliciting feedback & responses to
corporate challenges
» Why: Need employee, customer & partner engagement & new ideas in the pipeline
» How: Drive adoption by streamlining process for posting ideas, sharing, rating, commenting
» Action• Read about innovation management solutions leveraging
SharePoint: http://tinyurl.com/SharePointInnovation
Applying Killer Applications with QuickHelp
Users Have Specific Moments of Need
Affinity and awareness
Deployment Monday
Skill development
Performance support
Training is a process, not an event.
Right time. Right audience. Right medium.
Buzz Days
Quick Start Cards
QuickHelpTM
Video Training
Instructor-Led
Training
Train-the-Trainer
Features
Benefits
Personality
Change
» BrainStorm QuickHelpTM
Video training right in the Ribbon
Video clips run 1- 4 min
100s of clips per application
Full search functionality
In-product performance support
Content is where and when users need it
The Do Better Work Faster Solution
“The BrainStorm QuickHelp video training solution helps its customers be productive with Microsoft Office.
It’s a great complement to our existing content for users”
Jessica Reading Content Publishing Director, Microsoft Corp.
As featured in October 2010 Product Press Release
The Printed Power House Solution
6-Page, trifold, durable quick reference
Step-by-step, full-color instructions
Popular features, key board shortcuts
Free additional online video resources
Available for most desktop applications
Customization available
Multiple languages Available
» BrainStorm Quick Start Cards
More Tools to Aid in the Process
» BrainStorm Adoption Kit for SharePoint 2010:• Quick Start Card for SharePoint 2010
6-page quick reference illustrating the primary how-two’s to get your users up and running on their new software
• Quick Start Cards for Office 2010 A sampling of 6-pages of step-by-step, illustrated instruction
cards, available for major Microsoft Office applications • Video-Based Training within SharePoint 2010
3-month trial to QuickHelp, the video training solution delivering thousands of short, easy-to-search clips right from Microsoft SharePoint.
Video content also available for all Office 2010
Additional Resources» SharePoint 2010 Adoption Best Practices white paper:
• http://tinyurl.com/spadopt » SharePoint 2010 Usage Best Practices white paper:
• http://tinyurl.com/spusage » End User SharePoint
• http://endusersharepoint.com » SharePoint Maturity Model
• http://www.sharepointmaturity.com » SharePoint User Groups & SharePoint Saturdays
• http://tinyurl.com/spusers » Getting Started with SharePoint 2010
• http://tinyurl.com/sp2010start
Final Thoughts» Understand the Challenges
• Just because you build it, doesn’t mean they will come• Adoption won’t happen magically (even though you want it to)• Users of SharePoint have jobs & other options to get their work
done (e.g. email)
» Have a Plan• Not having a plan is planning to fail• Use one or more angles
Communication, training, user support, etc)• Break SharePoint rollout phases down into smaller chunks• Crawl, walk and run• Plan for continual long term engagement
» Training & communication planning is key
What to do next...
» Contact your training partner, BrainStorm, to create your adoption training plan
» Create the custom-build solution that works for your organization
» Identify key internal early adopters
BrainStorm Adoption Experts
1.888.909.4244