IT Service Transformation – a View from inside the Government of Canada Government Technology Exhibition and Conference (GTEC) October 9, 2013 Ottawa Convention Centre Room: Room 210, 2nd Level Time: 11:00 a.m. – 12:00 p.m. Benoît Long Senior Assistant Deputy Minister Transformation, Service Strategy and Design
Benoit Long, Senior Assistant Deputy Minister, Transformation, Service Strategy and Design at Shared Services Canada (SSC), provides an update on the Department’s transformation initiatives and share information on the SSC transformation model that will enable the government to generate savings, increase security, and improve services to Canadians. Mr. Long explains how engagement, within the Department, the government and with the industry, is intrinsic to harnessing a more effective technology platform for the Government of Canada and to SSC’s ability to achieve the desired outcomes.
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Transcript
IT Service Transformation – a View from
inside the Government of Canada
Government Technology Exhibition and Conference (GTEC) October 9, 2013
Ottawa Convention Centre
Room: Room 210, 2nd Level
Time: 11:00 a.m. – 12:00 p.m.
Benoît Long
Senior Assistant Deputy Minister
Transformation, Service Strategy and Design
Outline
• Background and Context
• A Year in Review
• Shared Services Canada (SSC) Transformation
Timelines
• SSC Realities
2
3
A New Organization
with an IT
Focus
CONSOLIDATE
STANDARDIZE
RE-ENGINEER
Raison d’être
Reduce costs
Improve security
Maximize efficiencies
Minimize risks
Shared Services Canada Background / Context
Budget
2011
4
EMAIL • Transformed the procurement process
• Completed the procurement process with industry
• June 25, 2013: contract awarded to Bell and CGI Systems
• June 2013: Cabinet support for Transformation Plan • July 17, 2013: hosted industry engagement day on data centre
platform • Developed concensus between SSC and industry on fundamental
directions on technology and service orientation • Centre de données Ouest de Quebec: created horizontal teams
across SSC; opening of first development data centre coming soon
• June 2013: Cabinet support for Transformation Plan
• July 9, 2013: hosted Industry engagement day for GC Network and Wide-Area network
• Implemented Government Enterprise System (GENS) in 130 of 3850 buildings
• January 2013: launched two-step procurement process to strengthen the supply chain integrity
DATA CENTRES
TELECOMMUNICATIONS
CYBER AND IT SECURITY
A Year in Review
5
Canadians
GC Network Regional and International Carriers
(377 000 users; 3 580 buildings)
Internet
Businesses
Governments
Mix of ownership
• Reuse of existing Crown real property assets
• Public-private partnerships (P3s)
• Outsourcing ownership and maintenance to the private sector
Virtual Private Cloud
Production X
Development
Production Y
Sensitive Data Enclaves
Allies (International)
Business Continuity
Ente
rpri
se
Secu
rity
Geographic Diversity
• Six data centres in pairs for high performance and availability
• Data centres in diverse locations for disaster tolerance
GC Network
377 000 users
3 580 buildings
Third Pair
Production XYZ Production XYZ
Development ABC
En
han
ce
d E
nte
rpri
se
Se
cu
rity
Supercomputer
Cyber threats
Data Centre and Networks Target End State Simpler, Safer and Smarter