© Share2B Inc. – SugarCRM 2013/03 SugarCRM + Share2B = ESN Getting Social March 2013
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© Share2B Inc. – SugarCRM 2013/03
SugarCRM + Share2B = ESN
Getting Social
March 2013
© Share2B Inc. – SugarCRM 2013/03
About Share2B
Share2B is an Enterprise Social Network (ESN) Software.
Commonly ESNs very often are described as "Business Facebook" or "Google+ for companies".
But at the end it is much more!
© Share2B Inc. – SugarCRM 2013/03
Enterprise Social Network
© Share2B Inc. – SugarCRM 2013/03
Social Network or Enterprise Social Network?
Enterprise 2.0
Social SalesSocial
Business Software
Social Intranet Business Intranet Solution
Social Software
Social Collaboration
Social Business Suite
Communities
Social Business Solution
SN Social Network
ESN Enterprise Social Network
© Share2B Inc. – SugarCRM 2013/03
Impact Social Media Revolution
Source: Comscore, Forrester Research
Social Revolution
500 million sold SmartPhones
versus 420 million sold PCs
in 2011.
800 million Facebook users with over 100
billion connections 300 million
Twitter users with over 1
billion tweets over 4 days.
© Share2B Inc. – SugarCRM 2013/03
Current Situation
Knowledge workers are hindered
by "oldschool communication"
methods to collaborate in:
"Oldschool communication" is
just not ready for modern
demands:
sharing ideas
giving feedback
answering questions
working together
sharing knowledge
self organizing
with their colleagues.
Communication via email is limited.
Intranet systems are not integrated
into CRM or ERP processes.
Individual software is not user
friendly.
No mobile components.
© Share2B Inc. – SugarCRM 2013/03
Enterprise Social Network
Source: Gartner, McKinsey
Social Business Potential
40%of all enterprise companies will
implement an ESN until2015.
75%
of all companies on enterprise level will use
or have a vet ESN in2013.
37% of all it decision makers plan to setup or
extend a given collaboration tool.
© Share2B Inc. – SugarCRM 2013/03
Be connected
Marketing
HR
IT
Support
PR
Vendors
CEO
Customers
Partners
Sales
© Share2B Inc. – SugarCRM 2013/03
Work in different locations
62%of all employees in
enterprise
companies work in
different
locations.
Quelle: Forrester Research
© Share2B Inc. – SugarCRM 2013/03
Share2B + SugarCRM
© Share2B Inc. – SugarCRM 2013/03
CRM meets Collaboration
ESNPeople & Groups
Knowledge
Documents & Files
Apps
Intranet, Extranet
…
CRMAddress - Mgmt.
Activity - Mgmt.
Opp.- Mgmt.
Ticket - Mgmt.
Quote - Mgmt.
…
formal, hierarchichal informal, team based
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Homepage
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Menu & Newsbar
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Follow Sugar Objcects
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Groups
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
People
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Intranet / Pages / Announcements
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Search
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Apps – Social Example App (facebook & twitter)
© Share2B Inc. – SugarCRM 2013/03
SugarCRM Connector
Administration
© Share2B Inc. – SugarCRM 2013/03
Share your Business.www.Share2B.com
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