Shannon O'Connor - Campus Living Villages

30 November 2016

Establishing & Managing University Partnerships

Working together

the student experience

working together

student experience

• customer experience (CX) design critical for PBSA

• drives likelihood to recommend

• increasingly central to recruitment & retention

product

working together

product

• importance of global research & national surveying

• living & learning environments

• collaborative product working groups

communication & understanding

working together

communication

• established regular meetings across a range of departments/ faculties

• best practice risk, safety and incident management framework

• sharing of results

• staff training on the history of the sector

• involvement in university committees

• university partnerships

thank you!