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Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE
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Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

May 01, 2020

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Page 1: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Shanghai, 2014

LEAD GENERATION TACTICS ACROSSTHE B2B BUYING CYCLE

Page 2: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Short Introduction

Chris Krakowski Business Strategy Director

5 years in China,14 years of experience in digital servicesDigital expertise in mobile, B2B and automotive,Global work experience: Poland, UK and Norway in the field of Design/Project/Account ManagementClients: 3M, Air France/KLM, BMW, Fonterra, Haier, Henkel, Mercedes-Benz, T-mobile

Page 3: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Lead generation tactics across the B2B Buying Cycle

Source: Hubspot

Page 4: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Lead generation tactics across the B2B Buying Cycle

PRESENCE ENGAGEMENT SUPPORT

Online research

average

57%Point of

salePoint of contact

Page 5: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

O2O - The digitization of B2B events

EventInvitation Follow up

QR Code

iBeacon

Event App Contact Data Base

Online Brochure

Card Scanner

WeChat

Brochure Sales Rep Collect Cards

Page 6: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

O2O - The digitization of B2B events

Gimbal Beaconmaker Kontakt.IO Estimote

Page 7: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

O2O - The digitization of B2B events

Check-in at location Interactive map guide Product info at the company’s booth

Lead generation through product info

Recap & follow up

Page 8: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Downloads

Interactive Components

Navigation

Check In

Exit

Review

O2O - The digitization of B2B events

Page 9: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

O2O - The digitization of B2B events

Retail Transportation Venues

Entertainment Museums Loyalty

Page 10: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

SEM

SEO DIGITAL ASSETS

EDM

MOBILE

WEBSITE & MICROSITES

WeChat as a B2B marketing hub for content and services

Page 11: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

WeChat Open Platform: common features

Guide to locations

Contact request

Downloads

Membership

Newsletter Sign Up

Instant Chat

E-Commerce

Gamification

Lucky Draws

Page 12: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Microsite on WeChat

Intel China Account Microsite Home Product list Product detail User Account

Page 13: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Intel on WeChat

Intel ChinaLatest IT trends

Intel Customer SupportAfter sales service: self-service inquires

Intel China OnlineMarketing support and business development.

Intel PartnersTraining, documents, activities for Intel partners.

Intel Biz ChannelIT insights, latest trends for business.

Page 14: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Schneider Electric on WeChat

Schneider Electric

Use your location feature to find nearby store or services

Page 15: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

BASF on WeChat

Offical BASF Account „Automotive” keyword „Healthcare” keyword

Page 16: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

WeChat as a B2B marketing hub for content and services

Business Accounts for Team Collaborations

Page 17: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

WeChat as a B2B marketing hub for content and services

Sales Assistant Sales Manager Assistant Personal PerformanceGoodDay Business Account

Page 18: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

WeChat as a B2B marketing hub for content and services

Account Assistant

Company Annoucements

Suggestions

My Team

Sales Assistant

Manager Assistant

Profile Guide

Goal:• Increase direct sales• Improve service• Improve supplier management

Page 19: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

CONCLUSION AND KEY TAKEAWAYS

Page 20: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Conclusion and Key Takeaways

PRESENCE ENGAGEMENT SUPPORT

Online research

average

57%Point of

salePoint of contact

Page 21: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

Conclusion and Key Takeaways

1. B2B Lead Generation is a process of user activities with an increasing number of digital touch points

2. The majority of the decision-making happens online

3. Companies need to adjust their marketing strategy to a multi-channel approach

4. There is no single silver bullet. B2B lead generation is a mix of activities using different tactics

5. Integration of tools is key in order to establish automation (example O2O)

6. WeChat is great because of its:

o High market penetration and acceptance

o Open interface and integrate-ability

o Low entry costs

o Possibility to micro-target and create closed communities

o However, it requires a lot of efforts to maintain

Page 22: Shanghai, 2014 LEAD GENERATION TACTICS ACROSS THE B2B ... Generation Tactics Across the Ent… · Shanghai, 2014. LEAD GENERATION TACTICS ACROSS THE B2B BUYING CYCLE. Short Introduction.

THANK YOU.Keep expecting more from digital