Using Video to enhance patient care Beth Seymour Manager, Voice Network Services
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Using Video to enhance patient care
Beth SeymourManager, Voice Network Services
Is It Really an Emergency?
Is It Really an Emergency?
Emergency Rooms are used as Primary Care Provider by members
Is It Really an Emergency?
Emergency Rooms are used as Primary Care Provider by membersResults in:
Long Wait Times in ER• Crowding
Higher Costs• Patients leave ER without
seeing a doctor.
Option 1: As-Is
Advantage
Best Option for true
emergencies
Disadvantage
Costly
Member Dissatisfactio
n
Option 2: Video Communication
• Triage of Member through Video Conference
Option 2: Video Communication
• Triage of Member through Video Conference• Video Conference with an On Call Nurse or Physician
via AmeriHealth Caritas Polycom System
Option 2: Video Communication
• Triage of Member through Video Conference• Video Conference with an On Call Nurse or Physician
via AmeriHealth Caritas Polycom System• Via Polycom mobile System or iPad / Tablet
Option 2: Video Communication
• Triage of Member through Video Conference• Video Conference with an On Call Nurse or Physician
via AmeriHealth Caritas Polycom System• Via Polycom mobile System or iPad / Tablet
Option 2: Video Communication
Advantage
Triage of member
Increased member care
Cost savings (ER vs. Dr.
Office)
Prevent Readmission
Disadvantage
May require some capital investment
Learning Curve
Further Opportunities
• Case Managers
Further Opportunities
• Case Managers• Home Visits
Further Opportunities
• Case Managers
• Home Visits• Expert Consultations / Medical Directors
Further Opportunities
• Case Managers
• Home Visits• Expert Consultations / Medical Directors
• Health and Wellness Programs
Further Opportunities
• Case Managers
• Home Visits• Expert Consultations / Medical Directors
• Health and Wellness Programs• Smoking Cessation
Further Opportunities
• Case Managers
• Home Visits• Expert Consultations / Medical Directors
• Health and Wellness Programs• Smoking Cessation• Medical Education
Further Opportunities
• Case Managers
• Home Visits• Expert Consultations / Medical Directors
• Health and Wellness Programs• Smoking Cessation• Medical Education• Mommy and Me
Summary
Cost savings can be realized
Summary
Cost savings can be realized
• $1049.00
Avg ER Visit $
• $153.00
Avg Dr. Office Visit $
Summary
Cost savings can be realized
Enhance member care and well being
• $1049.00
Avg ER Visit $
• $153.00
Avg Dr. Office Visit $
Questions?
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