Setting up for Success: School Technology

6/19/2015

SETTING UP FOR SUCCESS:SCHOOL TECHNOLOGY

Hosted By: Curtis MarshallMarketing [email protected]

Laura Ann GoodwinAccount [email protected]

Christopher L. CheukAccount [email protected]

Agenda

Today’s Challenges

What’s At Stake?

Set Up Best Practices

Metrics & Key Performance Indicators (KPIs)

Resources

Product Demo

What Are Your Top Challenges?

IT leaders see digital content as a top strategic priority with 83% reporting that digital materials will account for over 50% of education resources in the next 3 years.

According to the survey, 34% report budget increases for this year, while 66% will see flat or declining budgets. In 2013 only 19% indicated an increase in budget.

47% of IT leaders that participated in the survey, noted that budgets are not adequate to meet school board expectations.

Source: 2nd Annual CoSN IT Leadership Survey

What Are Your Top Challenges?

More than 27% reported their staff had increased this year, a 13% improvement over the 2013 survey increase in budget. 72% reported that staffing has remained the same or decreased despite the rise in IT assets. More than 57% of respondents report limited staff that works in a reactionary mode more than half of the time.

Staffing increase Same or less staffing levels despite more

assets to manage

No time to implement new technology into the classroom

27%

72%

59%57%

Limited staff working in

reactionary mode

What Are Your Top Challenges?

• Verbal Requests

• Stopped in the Hall

• Paper Forms

• Faxes

• Emails

• Post It Notes

• Phone Calls

• Legacy Help Desk

Tools

What’s At Stake?

How Efficient Are We?

• A solution that streamlines

process from support request

to resolution

• Efficient IT help desk ticket

system is a vital step in

maintaining a high level of

customer service

Request

Com

mun

icat

e

Repair

Approve

How Efficient Are We?

How Efficient Are We?

Requesters

Request

Com

mun

icat

e

Repair

Approve

How Efficient Are We?

Automating Routing

Request

Com

mun

icat

e

Repair

Approve

How Efficient Are We?

Technicians

Request

Com

mun

icat

e

Repair

Approve

Track and Communicate back

to Requesterautomatically

How Efficient Are We?

Request

Com

mun

icat

e

Repair

Approve

You Had Me At Hello

Work Queues

• Ability to assign individually as well as…..• Give multiple users access to general “in-box” for tickets

Questionnaires

Queries on home page

• “Advanced searches” for your

home page• Can control who has access

to query details• Grant access to entire role

OR a specific user

Unprocessed incidents on home page

Routing

Metrics

Reporting Made Easy!

Saved Actions

• Create a saved action to easily run search/report again

• Have search/report run automatically on preset frequency to be emailed to you

• Advanced searches

• Reports

Saved Actions (continued)

OR

Saved Actions can be located a few ways. The first can be located by clicking on “Saved Actions” from the Home screen of your SchoolDudeapplication, under the InformationAnalysis section. From here, click onthe title of the action you would liketo open, and then press the “Search Now” or “Print This button”.

The second way to locate a Saved Action is from the Advanced Search or Reports page. At the top of each page you’ll see a “Saved Search/Report” drop down. Inside each drop down is a list of your Saved Actions to choose from. Once youselect a Saved Action, the page will refresh and populate your selections,then press the “Search Now” or “Print This” button.

Saved Actions (continued)

Leveraging Dude Data

KPI Dashboards provide comparative benchmarks to measure your performance

Next Steps….

Set goals for your team or yourselfDedicate time nowConnect with your Success AdvocatesConsider extra training for your team

Remember: we’re here to help

Resources

General [email protected]

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