Sessions and Events GENERAL SESSIONS MEDIATION Thursday 9:00 - 9:30 (Alma Mater) Presenters: Vince Kocher and Mary Burnett Who Should Attend: All Attendees Learn about changes in our Mediation product and checks for toll. FCC AND INDUSTRY UPDATE - JSI Wednesday 1:00 - 1:45 (Alma Mater) Presenter: Gordon Dauchy, JSI Who Should Attend: All Attendees JSI Vice President, Gordon Dauchy, will discuss the latest FCC updates and how they impact our industry. BILL INSERT PRINTING OPTIONS Wednesday 1:45 - 2:00 (Alma Mater) Presenter: Scott Moore, Premier Print Group Who Should Attend: All Attendees Hear about bill insert printing options available through our preferred print shop, Premier Print Group. INDUSTRY TRENDS Wednesday 10:30 - 11:30 (Alma Mater) Presenter: George Wyatt, Palmetto Engineering and Consulting Who Should Attend: All Attendees President of Palmetto Engineering and Consulting, George Wyatt, will discuss industry trends, their impact, and how we can respond. WAY! (WE APPRECIATE YOU) EVENTS CABS SESSIONS CABS ROAD MAP Wednesday 8:00 - 9:00 (Innovation) Presenters: Stan Redden John Payne, Missy Parson Who Should Attend: CABS Licensee & Online Clients Hear about our development and enhancement plans. CABS CUSTOMER ISSUES Wednesday 9:00 - 10:00, 11:30 - 12:00 (Innovation) Presenters: Stan Redden John Payne, Missy Parson Who Should Attend: CABS Licensee & Online Clients Join us to hear about customer submitted issues. Send us your topics for conversation before the meeting. CABS OPEN FORUM Thursday 9:45 - 11:45 (Innovation) Presenters: Stan Redden, Donna Anglin, CABS Staff Who Should Attend: All Attendees Join us for an open discussion about CABS and wholesale related issues. CABS VERSION 55 ENHANCEMENTS Wednesday 2:15 - 4:15 (Innovation) Presenters: Donna Anglin, Sally Magsamen, Mike Carson Who Should Attend: CABS Licensee & Online Clients Learn about the latest version 55 enhancements to our CABS product. CDG CLIENT PORTAL Thursday 9:30 - 9:45 (Alma Mater) Presenters: Ryan Travaille, Bonnie Faulkner Who Should Attend: All Attendees Learn about the new web client portal for accessing product documents, release notes, and forms, and share your thoughts. SOLUTIONS CENTER Visit our Solutions Center in the Quad anytime Wednesday or Thursday during the conference to meet with CDG personnel, ask troubleshooting questions, see short demos or find answers to whatever is on your mind. It's an important stop for refreshments, too. Solutions Center Hours: Wednesday 8:00 - 4:00, Thursday 9:00 - 3:00 CDG DINNER AND ENTERTAINMENT Wednesday 5:45 - 10:00 (City View - Illinois Terminal) (Buses depart the I Hotel at 5:45 PM) Join us for dinner, some games, and door prizes. MEET & GREET RECEPTION (Hosted by Bob & Bill) Tuesday 6:00 - 7:30 (Alma Mater) Join us at the opening welcome reception for a little food and fun, then grab dinner on your own. CUSTOMER CONFERENCE May 10-12 | iHotel | Champaign, IL
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
ScheduleTHURSDAY, MAY 12
BREAKFAST8:00 - 9:00 (Chancellor)
LUNCH11:45 - 12:45 (Chancellor)
CABS OPEN FORUM9:45 - 11:45 (Innovation) For: CABS Licensee & Online Clients
MBS EQUIPMENT ENHANCEMENTS10:45 - 11:45 (Technology) For: MBS Clients
Conference Center Map
INNOVATION
QUAD
ALMA
MATER
CHANCELLOR
BALLROOM
N
HOULIHAN’S
H
EXIT EXIT
EXIT
I HOTEL
I CAFE
I HOTEL AND CONFERENCE CENTER
MBS RECENT UPDATES12:45 - 1:45 (Technology)For: MBS Clients
MBS OPEN FORUM9:45 - 10:45 (Technology)For: MBS Clients
MBS QRT TRAINING1:45 - 2:30 (Technology)For: MBS Clients
MEDIATION9:00 - 9:30 (Alma Mater) For: All Attendees
TECHNOLOGY
KNOWLEDGE
CDG CLIENT PORTAL 9:30 - 9:45 (Alma Mater) For: All Attendees
Schedule
WEDNESDAY, MAY 11
LITE BREAKFAST AND CONFERENCE REGISTRATION7:00 - 8:00 (Chancellor)
LUNCH12:00 - 1:00 (Chancellor)
MBS YEAR IN REVIEW8:00 - 9:00 (Technology) For: MBS Clients
MBS ROAD MAP9:00 - 10:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES9:00 - 10:00 (Innovation) For: CABS Licensee & Online Clients
CABS ROAD MAP8:00 - 9:00 (Innovation) For: CABS Licensee & Online Clients
BREAK 10:00 - 10:15 (Quad - Solutions Center)
BILL INSERT PRINTING OPTIONS - Premier Print Group 1:45 - 2:00 (Alma Mater) For: All Attendees
FCC AND INDUSTRY UPDATE - JSI1:00 - 1:45 (Alma Mater) Guest Speaker: Gordon Dauchy, JSIFor: All Attendees
BREAK 2:00 - 2:15 (Quad - Solutions Center)
MBS CUSTOMER CARE ENHANCEMENTS11:30- 12:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES (CONT)11:30 - 12:00 (Innovation) For: CABS Licensee & Online Clients
INDUSTRY TRENDS - GUEST SPEAKER: GEORGE WYATT10:30- 11:30 (Alma Mater) For: All Attendees
MBS EXPANDED CLIENT BILLING CONTROLS2:15 - 3:15 (Technology) For: MBS Clients
CABS VERSION 55 ENHANCEMENTS2:15 - 4:15 (Innovation) For: CABS Licensee & Online Clients
TUESDAY, MAY 10
WAY EVENT! - CDG DINNER AND ENTERTAINMENT5:45 PM - 10:00 PM (City View - Illinois Terminal) - Buses depart I Hotel at 5:45 PM
Join us for dinner, some games, and a few door prizes in the heart of downtown Champaign.
WAY EVENT! - MEET AND GREET RECEPTION (hosted by Bob & Bill)6:00 PM - 7:30 PM (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
WELCOME AND STATE OF THE COMPANY 10:15 - 10:30 (Alma Mater) For: All Attendees
MBS CONTRACTS3:15 - 4:15 (Technology) For: MBS Clients
Sessions and Events
MBS SESSIONS
MBS YEAR IN REVIEWWednesday 8:00 - 9:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Find out more about some of our latest enhancements, such as contract improvements, market-level configuration
options, and external party automation.
MBS ROAD MAPWednesday 9:00 - 10:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Join us for a discussion about our future development plans, such as CRM integration, LSR interface, E-Care
customer installs, and profit analysis tools.
MBS EQUIPMENT ENHANCEMENTSThursday 10:45 - 11:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Learn about enhancements to our equipment reservations
and inventory.
MBS RECENT UPDATESThursday 12:45 - 1:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Get the 411 on the most recent MBS enhancements, some you may not even know about. Topics will include payment processing thru Open Edge, new configuration options, and updates to the Trouble, E-Care, Customer Care, and Dashboard modules.
MBS CUSTOMER CARE ENHANCEMENTSWednesday 11:30 - 12:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS & CABS Service Bureau Clients
Hear more about some of our latest enhancements to Customer Care, including the session log tab, new search
options, and custom tax reporting.
MBS CONTRACTSWednesday 3:15 - 4:15 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us to learn more about our improvements to
contracts and using contracts in MBS.
MBS OPEN FORUMThursday 9:45 - 10:45 (Technology)Presenters: Mike Chalk, John ChurchWho Should Attend: MBS Clients
Join us for an open discussion about the issues that matter to you. Send us your topics for conversation before
the meeting.
MBS QRT TRAININGThursday 1:45 - 2:30 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us for a workshop on QRT (Query Reporting Tool). Learn about reporting and scheduling, as well as how to combine QRT with Dashboard for customized charts and graphs.
DOWNLOAD SESSION PRESENTATIONS
They are not quite ready yet, but make sure and check the conference website just before the conference for PDF and PowerPoint versions of our conference presentations: www.cdg.ws/2016conference/downloads.php
MBS EXPANDED CLIENT BILLING CONTROLSWednesday 2:15 - 3:15 (Technology)Presenter: John ChurchWho Should Attend: MBS Clients
Learn about the expanded MBS billing controls that allow you to directly control your own bill processing and verification, from the pre-extract audit to final bill run, and personally manage the setup, automation, approval
processes, and scheduling of your invoicing modules.
Sessions and Events
GENERAL SESSIONS
MEDIATION Thursday 9:00 - 9:30 (Alma Mater)Presenters: Vince Kocher and Mary BurnettWho Should Attend: All Attendees
Learn about changes in our Mediation product and checks for toll.
FCC AND INDUSTRY UPDATE - JSIWednesday 1:00 - 1:45 (Alma Mater)Presenter: Gordon Dauchy, JSIWho Should Attend: All Attendees
JSI Vice President, Gordon Dauchy, will discuss the latest FCC updates and how they impact our industry.
BILL INSERT PRINTING OPTIONS Wednesday 1:45 - 2:00 (Alma Mater)Presenter: Scott Moore, Premier Print Group Who Should Attend: All Attendees
Hear about bill insert printing options available through our preferred print shop, Premier Print Group.
INDUSTRY TRENDSWednesday 10:30 - 11:30 (Alma Mater)Presenter: George Wyatt, Palmetto Engineering and ConsultingWho Should Attend: All Attendees
President of Palmetto Engineering and Consulting, George Wyatt, will discuss industry trends, their impact, and how we can respond.
WAY! (WE APPRECIATE YOU) EVENTS
CABS SESSIONS
CABS ROAD MAPWednesday 8:00 - 9:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Hear about our development and enhancement plans.
CABS CUSTOMER ISSUESWednesday 9:00 - 10:00, 11:30 - 12:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Join us to hear about customer submitted issues. Send us
your topics for conversation before the meeting.
CABS OPEN FORUMThursday 9:45 - 11:45 (Innovation)Presenters: Stan Redden, Donna Anglin, CABS StaffWho Should Attend: All Attendees
Join us for an open discussion about CABS and wholesale related issues.
CABS VERSION 55 ENHANCEMENTSWednesday 2:15 - 4:15 (Innovation)Presenters: Donna Anglin, Sally Magsamen, Mike CarsonWho Should Attend: CABS Licensee & Online Clients
Learn about the latest version 55 enhancements to our CABS product.
CDG CLIENT PORTALThursday 9:30 - 9:45 (Alma Mater)Presenters: Ryan Travaille, Bonnie FaulknerWho Should Attend: All Attendees
Learn about the new web client portal for accessing product documents, release notes, and forms, and share your thoughts.
SOLUTIONS CENTER
Visit our Solutions Center in the Quad anytime Wednesday or Thursday during the conference to meet with CDG personnel, ask troubleshooting questions, see short demos or find answers to whatever is on your mind.
It's an important stop for refreshments, too.
Solutions Center Hours: Wednesday 8:00 - 4:00, Thursday 9:00 - 3:00
CDG DINNER AND ENTERTAINMENTWednesday 5:45 - 10:00 (City View - Illinois Terminal)(Buses depart the I Hotel at 5:45 PM)Join us for dinner, some games, and door prizes.
MEET & GREET RECEPTION (Hosted by Bob & Bill)Tuesday 6:00 - 7:30 (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
CUSTOMER CONFERENCEMay 10-12 | iHotel | Champaign, IL
ScheduleTHURSDAY, MAY 12
BREAKFAST8:00 - 9:00 (Chancellor)
LUNCH11:45 - 12:45 (Chancellor)
CABS OPEN FORUM9:45 - 11:45 (Innovation) For: CABS Licensee & Online Clients
MBS EQUIPMENT ENHANCEMENTS10:45 - 11:45 (Technology) For: MBS Clients
Conference Center Map
INNOVATION
QUAD
ALMA
MATER
CHANCELLOR
BALLROOM
N
HOULIHAN’S
H
EXIT EXIT
EXIT
I HOTEL
I CAFE
I HOTEL AND CONFERENCE CENTER
MBS RECENT UPDATES12:45 - 1:45 (Technology)For: MBS Clients
MBS OPEN FORUM9:45 - 10:45 (Technology)For: MBS Clients
MBS QRT TRAINING1:45 - 2:30 (Technology)For: MBS Clients
MEDIATION9:00 - 9:30 (Alma Mater) For: All Attendees
TECHNOLOGY
KNOWLEDGE
CDG CLIENT PORTAL 9:30 - 9:45 (Alma Mater) For: All Attendees
Schedule
WEDNESDAY, MAY 11
LITE BREAKFAST AND CONFERENCE REGISTRATION7:00 - 8:00 (Chancellor)
LUNCH12:00 - 1:00 (Chancellor)
MBS YEAR IN REVIEW8:00 - 9:00 (Technology) For: MBS Clients
MBS ROAD MAP9:00 - 10:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES9:00 - 10:00 (Innovation) For: CABS Licensee & Online Clients
CABS ROAD MAP8:00 - 9:00 (Innovation) For: CABS Licensee & Online Clients
BREAK 10:00 - 10:15 (Quad - Solutions Center)
BILL INSERT PRINTING OPTIONS - Premier Print Group 1:45 - 2:00 (Alma Mater) For: All Attendees
FCC AND INDUSTRY UPDATE - JSI1:00 - 1:45 (Alma Mater) Guest Speaker: Gordon Dauchy, JSIFor: All Attendees
BREAK 2:00 - 2:15 (Quad - Solutions Center)
MBS CUSTOMER CARE ENHANCEMENTS11:30- 12:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES (CONT)11:30 - 12:00 (Innovation) For: CABS Licensee & Online Clients
INDUSTRY TRENDS - GUEST SPEAKER: GEORGE WYATT10:30- 11:30 (Alma Mater) For: All Attendees
MBS EXPANDED CLIENT BILLING CONTROLS2:15 - 3:15 (Technology) For: MBS Clients
CABS VERSION 55 ENHANCEMENTS2:15 - 4:15 (Innovation) For: CABS Licensee & Online Clients
TUESDAY, MAY 10
WAY EVENT! - CDG DINNER AND ENTERTAINMENT5:45 PM - 10:00 PM (City View - Illinois Terminal) - Buses depart I Hotel at 5:45 PM
Join us for dinner, some games, and a few door prizes in the heart of downtown Champaign.
WAY EVENT! - MEET AND GREET RECEPTION (hosted by Bob & Bill)6:00 PM - 7:30 PM (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
WELCOME AND STATE OF THE COMPANY 10:15 - 10:30 (Alma Mater) For: All Attendees
MBS CONTRACTS3:15 - 4:15 (Technology) For: MBS Clients
Sessions and Events
MBS SESSIONS
MBS YEAR IN REVIEWWednesday 8:00 - 9:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Find out more about some of our latest enhancements, such as contract improvements, market-level configuration
options, and external party automation.
MBS ROAD MAPWednesday 9:00 - 10:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Join us for a discussion about our future development plans, such as CRM integration, LSR interface, E-Care
customer installs, and profit analysis tools.
MBS EQUIPMENT ENHANCEMENTSThursday 10:45 - 11:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Learn about enhancements to our equipment reservations
and inventory.
MBS RECENT UPDATESThursday 12:45 - 1:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Get the 411 on the most recent MBS enhancements, some you may not even know about. Topics will include payment processing thru Open Edge, new configuration options, and updates to the Trouble, E-Care, Customer Care, and Dashboard modules.
MBS CUSTOMER CARE ENHANCEMENTSWednesday 11:30 - 12:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS & CABS Service Bureau Clients
Hear more about some of our latest enhancements to Customer Care, including the session log tab, new search
options, and custom tax reporting.
MBS CONTRACTSWednesday 3:15 - 4:15 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us to learn more about our improvements to
contracts and using contracts in MBS.
MBS OPEN FORUMThursday 9:45 - 10:45 (Technology)Presenters: Mike Chalk, John ChurchWho Should Attend: MBS Clients
Join us for an open discussion about the issues that matter to you. Send us your topics for conversation before
the meeting.
MBS QRT TRAININGThursday 1:45 - 2:30 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us for a workshop on QRT (Query Reporting Tool). Learn about reporting and scheduling, as well as how to combine QRT with Dashboard for customized charts and graphs.
DOWNLOAD SESSION PRESENTATIONS
They are not quite ready yet, but make sure and check the conference website just before the conference for PDF and PowerPoint versions of our conference presentations: www.cdg.ws/2016conference/downloads.php
MBS EXPANDED CLIENT BILLING CONTROLSWednesday 2:15 - 3:15 (Technology)Presenter: John ChurchWho Should Attend: MBS Clients
Learn about the expanded MBS billing controls that allow you to directly control your own bill processing and verification, from the pre-extract audit to final bill run, and personally manage the setup, automation, approval
processes, and scheduling of your invoicing modules.
Sessions and Events
GENERAL SESSIONS
MEDIATION Thursday 9:00 - 9:30 (Alma Mater)Presenters: Vince Kocher and Mary BurnettWho Should Attend: All Attendees
Learn about changes in our Mediation product and checks for toll.
FCC AND INDUSTRY UPDATE - JSIWednesday 1:00 - 1:45 (Alma Mater)Presenter: Gordon Dauchy, JSIWho Should Attend: All Attendees
JSI Vice President, Gordon Dauchy, will discuss the latest FCC updates and how they impact our industry.
BILL INSERT PRINTING OPTIONS Wednesday 1:45 - 2:00 (Alma Mater)Presenter: Scott Moore, Premier Print Group Who Should Attend: All Attendees
Hear about bill insert printing options available through our preferred print shop, Premier Print Group.
INDUSTRY TRENDSWednesday 10:30 - 11:30 (Alma Mater)Presenter: George Wyatt, Palmetto Engineering and ConsultingWho Should Attend: All Attendees
President of Palmetto Engineering and Consulting, George Wyatt, will discuss industry trends, their impact, and how we can respond.
WAY! (WE APPRECIATE YOU) EVENTS
CABS SESSIONS
CABS ROAD MAPWednesday 8:00 - 9:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Hear about our development and enhancement plans.
CABS CUSTOMER ISSUESWednesday 9:00 - 10:00, 11:30 - 12:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Join us to hear about customer submitted issues. Send us
your topics for conversation before the meeting.
CABS OPEN FORUMThursday 9:45 - 11:45 (Innovation)Presenters: Stan Redden, Donna Anglin, CABS StaffWho Should Attend: All Attendees
Join us for an open discussion about CABS and wholesale related issues.
CABS VERSION 55 ENHANCEMENTSWednesday 2:15 - 4:15 (Innovation)Presenters: Donna Anglin, Sally Magsamen, Mike CarsonWho Should Attend: CABS Licensee & Online Clients
Learn about the latest version 55 enhancements to our CABS product.
CDG CLIENT PORTALThursday 9:30 - 9:45 (Alma Mater)Presenters: Ryan Travaille, Bonnie FaulknerWho Should Attend: All Attendees
Learn about the new web client portal for accessing product documents, release notes, and forms, and share your thoughts.
SOLUTIONS CENTER
Visit our Solutions Center in the Quad anytime Wednesday or Thursday during the conference to meet with CDG personnel, ask troubleshooting questions, see short demos or find answers to whatever is on your mind.
It's an important stop for refreshments, too.
Solutions Center Hours: Wednesday 8:00 - 4:00, Thursday 9:00 - 3:00
CDG DINNER AND ENTERTAINMENTWednesday 5:45 - 10:00 (City View - Illinois Terminal)(Buses depart the I Hotel at 5:45 PM)Join us for dinner, some games, and door prizes.
MEET & GREET RECEPTION (Hosted by Bob & Bill)Tuesday 6:00 - 7:30 (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
CUSTOMER CONFERENCEMay 10-12 | iHotel | Champaign, IL
ScheduleTHURSDAY, MAY 12
BREAKFAST8:00 - 9:00 (Chancellor)
LUNCH11:45 - 12:45 (Chancellor)
CABS OPEN FORUM9:45 - 11:45 (Innovation) For: CABS Licensee & Online Clients
MBS EQUIPMENT ENHANCEMENTS10:45 - 11:45 (Technology) For: MBS Clients
Conference Center Map
INNOVATION
QUAD
ALMA
MATER
CHANCELLOR
BALLROOM
N
HOULIHAN’S
H
EXIT EXIT
EXIT
I HOTEL
I CAFE
I HOTEL AND CONFERENCE CENTER
MBS RECENT UPDATES12:45 - 1:45 (Technology)For: MBS Clients
MBS OPEN FORUM9:45 - 10:45 (Technology)For: MBS Clients
MBS QRT TRAINING1:45 - 2:30 (Technology)For: MBS Clients
MEDIATION9:00 - 9:30 (Alma Mater) For: All Attendees
TECHNOLOGY
KNOWLEDGE
CDG CLIENT PORTAL 9:30 - 9:45 (Alma Mater) For: All Attendees
Schedule
WEDNESDAY, MAY 11
LITE BREAKFAST AND CONFERENCE REGISTRATION7:00 - 8:00 (Chancellor)
LUNCH12:00 - 1:00 (Chancellor)
MBS YEAR IN REVIEW8:00 - 9:00 (Technology) For: MBS Clients
MBS ROAD MAP9:00 - 10:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES9:00 - 10:00 (Innovation) For: CABS Licensee & Online Clients
CABS ROAD MAP8:00 - 9:00 (Innovation) For: CABS Licensee & Online Clients
BREAK 10:00 - 10:15 (Quad - Solutions Center)
BILL INSERT PRINTING OPTIONS - Premier Print Group 1:45 - 2:00 (Alma Mater) For: All Attendees
FCC AND INDUSTRY UPDATE - JSI1:00 - 1:45 (Alma Mater) Guest Speaker: Gordon Dauchy, JSIFor: All Attendees
BREAK 2:00 - 2:15 (Quad - Solutions Center)
MBS CUSTOMER CARE ENHANCEMENTS11:30- 12:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES (CONT)11:30 - 12:00 (Innovation) For: CABS Licensee & Online Clients
INDUSTRY TRENDS - GUEST SPEAKER: GEORGE WYATT10:30- 11:30 (Alma Mater) For: All Attendees
MBS EXPANDED CLIENT BILLING CONTROLS2:15 - 3:15 (Technology) For: MBS Clients
CABS VERSION 55 ENHANCEMENTS2:15 - 4:15 (Innovation) For: CABS Licensee & Online Clients
TUESDAY, MAY 10
WAY EVENT! - CDG DINNER AND ENTERTAINMENT5:45 PM - 10:00 PM (City View - Illinois Terminal) - Buses depart I Hotel at 5:45 PM
Join us for dinner, some games, and a few door prizes in the heart of downtown Champaign.
WAY EVENT! - MEET AND GREET RECEPTION (hosted by Bob & Bill)6:00 PM - 7:30 PM (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
WELCOME AND STATE OF THE COMPANY 10:15 - 10:30 (Alma Mater) For: All Attendees
MBS CONTRACTS3:15 - 4:15 (Technology) For: MBS Clients
Sessions and Events
MBS SESSIONS
MBS YEAR IN REVIEWWednesday 8:00 - 9:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Find out more about some of our latest enhancements, such as contract improvements, market-level configuration
options, and external party automation.
MBS ROAD MAPWednesday 9:00 - 10:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Join us for a discussion about our future development plans, such as CRM integration, LSR interface, E-Care
customer installs, and profit analysis tools.
MBS EQUIPMENT ENHANCEMENTSThursday 10:45 - 11:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Learn about enhancements to our equipment reservations
and inventory.
MBS RECENT UPDATESThursday 12:45 - 1:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Get the 411 on the most recent MBS enhancements, some you may not even know about. Topics will include payment processing thru Open Edge, new configuration options, and updates to the Trouble, E-Care, Customer Care, and Dashboard modules.
MBS CUSTOMER CARE ENHANCEMENTSWednesday 11:30 - 12:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS & CABS Service Bureau Clients
Hear more about some of our latest enhancements to Customer Care, including the session log tab, new search
options, and custom tax reporting.
MBS CONTRACTSWednesday 3:15 - 4:15 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us to learn more about our improvements to
contracts and using contracts in MBS.
MBS OPEN FORUMThursday 9:45 - 10:45 (Technology)Presenters: Mike Chalk, John ChurchWho Should Attend: MBS Clients
Join us for an open discussion about the issues that matter to you. Send us your topics for conversation before
the meeting.
MBS QRT TRAININGThursday 1:45 - 2:30 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us for a workshop on QRT (Query Reporting Tool). Learn about reporting and scheduling, as well as how to combine QRT with Dashboard for customized charts and graphs.
DOWNLOAD SESSION PRESENTATIONS
They are not quite ready yet, but make sure and check the conference website just before the conference for PDF and PowerPoint versions of our conference presentations: www.cdg.ws/2016conference/downloads.php
MBS EXPANDED CLIENT BILLING CONTROLSWednesday 2:15 - 3:15 (Technology)Presenter: John ChurchWho Should Attend: MBS Clients
Learn about the expanded MBS billing controls that allow you to directly control your own bill processing and verification, from the pre-extract audit to final bill run, and personally manage the setup, automation, approval
processes, and scheduling of your invoicing modules.
Sessions and Events
GENERAL SESSIONS
MEDIATION Thursday 9:00 - 9:30 (Alma Mater)Presenters: Vince Kocher and Mary BurnettWho Should Attend: All Attendees
Learn about changes in our Mediation product and checks for toll.
FCC AND INDUSTRY UPDATE - JSIWednesday 1:00 - 1:45 (Alma Mater)Presenter: Gordon Dauchy, JSIWho Should Attend: All Attendees
JSI Vice President, Gordon Dauchy, will discuss the latest FCC updates and how they impact our industry.
BILL INSERT PRINTING OPTIONS Wednesday 1:45 - 2:00 (Alma Mater)Presenter: Scott Moore, Premier Print Group Who Should Attend: All Attendees
Hear about bill insert printing options available through our preferred print shop, Premier Print Group.
INDUSTRY TRENDSWednesday 10:30 - 11:30 (Alma Mater)Presenter: George Wyatt, Palmetto Engineering and ConsultingWho Should Attend: All Attendees
President of Palmetto Engineering and Consulting, George Wyatt, will discuss industry trends, their impact, and how we can respond.
WAY! (WE APPRECIATE YOU) EVENTS
CABS SESSIONS
CABS ROAD MAPWednesday 8:00 - 9:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Hear about our development and enhancement plans.
CABS CUSTOMER ISSUESWednesday 9:00 - 10:00, 11:30 - 12:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Join us to hear about customer submitted issues. Send us
your topics for conversation before the meeting.
CABS OPEN FORUMThursday 9:45 - 11:45 (Innovation)Presenters: Stan Redden, Donna Anglin, CABS StaffWho Should Attend: All Attendees
Join us for an open discussion about CABS and wholesale related issues.
CABS VERSION 55 ENHANCEMENTSWednesday 2:15 - 4:15 (Innovation)Presenters: Donna Anglin, Sally Magsamen, Mike CarsonWho Should Attend: CABS Licensee & Online Clients
Learn about the latest version 55 enhancements to our CABS product.
CDG CLIENT PORTALThursday 9:30 - 9:45 (Alma Mater)Presenters: Ryan Travaille, Bonnie FaulknerWho Should Attend: All Attendees
Learn about the new web client portal for accessing product documents, release notes, and forms, and share your thoughts.
SOLUTIONS CENTER
Visit our Solutions Center in the Quad anytime Wednesday or Thursday during the conference to meet with CDG personnel, ask troubleshooting questions, see short demos or find answers to whatever is on your mind.
It's an important stop for refreshments, too.
Solutions Center Hours: Wednesday 8:00 - 4:00, Thursday 9:00 - 3:00
CDG DINNER AND ENTERTAINMENTWednesday 5:45 - 10:00 (City View - Illinois Terminal)(Buses depart the I Hotel at 5:45 PM)Join us for dinner, some games, and door prizes.
MEET & GREET RECEPTION (Hosted by Bob & Bill)Tuesday 6:00 - 7:30 (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
CUSTOMER CONFERENCEMay 10-12 | iHotel | Champaign, IL
ScheduleTHURSDAY, MAY 12
BREAKFAST8:00 - 9:00 (Chancellor)
LUNCH11:45 - 12:45 (Chancellor)
CABS OPEN FORUM9:45 - 11:45 (Innovation) For: CABS Licensee & Online Clients
MBS EQUIPMENT ENHANCEMENTS10:45 - 11:45 (Technology) For: MBS Clients
Conference Center Map
INNOVATION
QUAD
ALMA
MATER
CHANCELLOR
BALLROOM
N
HOULIHAN’S
H
EXIT EXIT
EXIT
I HOTEL
I CAFE
I HOTEL AND CONFERENCE CENTER
MBS RECENT UPDATES12:45 - 1:45 (Technology)For: MBS Clients
MBS OPEN FORUM9:45 - 10:45 (Technology)For: MBS Clients
MBS QRT TRAINING1:45 - 2:30 (Technology)For: MBS Clients
MEDIATION9:00 - 9:30 (Alma Mater) For: All Attendees
TECHNOLOGY
KNOWLEDGE
CDG CLIENT PORTAL 9:30 - 9:45 (Alma Mater) For: All Attendees
Schedule
WEDNESDAY, MAY 11
LITE BREAKFAST AND CONFERENCE REGISTRATION7:00 - 8:00 (Chancellor)
LUNCH12:00 - 1:00 (Chancellor)
MBS YEAR IN REVIEW8:00 - 9:00 (Technology) For: MBS Clients
MBS ROAD MAP9:00 - 10:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES9:00 - 10:00 (Innovation) For: CABS Licensee & Online Clients
CABS ROAD MAP8:00 - 9:00 (Innovation) For: CABS Licensee & Online Clients
BREAK 10:00 - 10:15 (Quad - Solutions Center)
BILL INSERT PRINTING OPTIONS - Premier Print Group 1:45 - 2:00 (Alma Mater) For: All Attendees
FCC AND INDUSTRY UPDATE - JSI1:00 - 1:45 (Alma Mater) Guest Speaker: Gordon Dauchy, JSIFor: All Attendees
BREAK 2:00 - 2:15 (Quad - Solutions Center)
MBS CUSTOMER CARE ENHANCEMENTS11:30- 12:00 (Technology) For: MBS Clients
CABS CUSTOMER ISSUES (CONT)11:30 - 12:00 (Innovation) For: CABS Licensee & Online Clients
INDUSTRY TRENDS - GUEST SPEAKER: GEORGE WYATT10:30- 11:30 (Alma Mater) For: All Attendees
MBS EXPANDED CLIENT BILLING CONTROLS2:15 - 3:15 (Technology) For: MBS Clients
CABS VERSION 55 ENHANCEMENTS2:15 - 4:15 (Innovation) For: CABS Licensee & Online Clients
TUESDAY, MAY 10
WAY EVENT! - CDG DINNER AND ENTERTAINMENT5:45 PM - 10:00 PM (City View - Illinois Terminal) - Buses depart I Hotel at 5:45 PM
Join us for dinner, some games, and a few door prizes in the heart of downtown Champaign.
WAY EVENT! - MEET AND GREET RECEPTION (hosted by Bob & Bill)6:00 PM - 7:30 PM (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
WELCOME AND STATE OF THE COMPANY 10:15 - 10:30 (Alma Mater) For: All Attendees
MBS CONTRACTS3:15 - 4:15 (Technology) For: MBS Clients
Sessions and Events
MBS SESSIONS
MBS YEAR IN REVIEWWednesday 8:00 - 9:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Find out more about some of our latest enhancements, such as contract improvements, market-level configuration
options, and external party automation.
MBS ROAD MAPWednesday 9:00 - 10:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS Clients
Join us for a discussion about our future development plans, such as CRM integration, LSR interface, E-Care
customer installs, and profit analysis tools.
MBS EQUIPMENT ENHANCEMENTSThursday 10:45 - 11:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Learn about enhancements to our equipment reservations
and inventory.
MBS RECENT UPDATESThursday 12:45 - 1:45 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Get the 411 on the most recent MBS enhancements, some you may not even know about. Topics will include payment processing thru Open Edge, new configuration options, and updates to the Trouble, E-Care, Customer Care, and Dashboard modules.
MBS CUSTOMER CARE ENHANCEMENTSWednesday 11:30 - 12:00 (Technology)Presenter: Mike ChalkWho Should Attend: MBS & CABS Service Bureau Clients
Hear more about some of our latest enhancements to Customer Care, including the session log tab, new search
options, and custom tax reporting.
MBS CONTRACTSWednesday 3:15 - 4:15 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us to learn more about our improvements to
contracts and using contracts in MBS.
MBS OPEN FORUMThursday 9:45 - 10:45 (Technology)Presenters: Mike Chalk, John ChurchWho Should Attend: MBS Clients
Join us for an open discussion about the issues that matter to you. Send us your topics for conversation before
the meeting.
MBS QRT TRAININGThursday 1:45 - 2:30 (Technology)Presenter: Bonnie FaulknerWho Should Attend: MBS Clients
Join us for a workshop on QRT (Query Reporting Tool). Learn about reporting and scheduling, as well as how to combine QRT with Dashboard for customized charts and graphs.
DOWNLOAD SESSION PRESENTATIONS
They are not quite ready yet, but make sure and check the conference website just before the conference for PDF and PowerPoint versions of our conference presentations: www.cdg.ws/2016conference/downloads.php
MBS EXPANDED CLIENT BILLING CONTROLSWednesday 2:15 - 3:15 (Technology)Presenter: John ChurchWho Should Attend: MBS Clients
Learn about the expanded MBS billing controls that allow you to directly control your own bill processing and verification, from the pre-extract audit to final bill run, and personally manage the setup, automation, approval
processes, and scheduling of your invoicing modules.
Sessions and Events
GENERAL SESSIONS
MEDIATION Thursday 9:00 - 9:30 (Alma Mater)Presenters: Vince Kocher and Mary BurnettWho Should Attend: All Attendees
Learn about changes in our Mediation product and checks for toll.
FCC AND INDUSTRY UPDATE - JSIWednesday 1:00 - 1:45 (Alma Mater)Presenter: Gordon Dauchy, JSIWho Should Attend: All Attendees
JSI Vice President, Gordon Dauchy, will discuss the latest FCC updates and how they impact our industry.
BILL INSERT PRINTING OPTIONS Wednesday 1:45 - 2:00 (Alma Mater)Presenter: Scott Moore, Premier Print Group Who Should Attend: All Attendees
Hear about bill insert printing options available through our preferred print shop, Premier Print Group.
INDUSTRY TRENDSWednesday 10:30 - 11:30 (Alma Mater)Presenter: George Wyatt, Palmetto Engineering and ConsultingWho Should Attend: All Attendees
President of Palmetto Engineering and Consulting, George Wyatt, will discuss industry trends, their impact, and how we can respond.
WAY! (WE APPRECIATE YOU) EVENTS
CABS SESSIONS
CABS ROAD MAPWednesday 8:00 - 9:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Hear about our development and enhancement plans.
CABS CUSTOMER ISSUESWednesday 9:00 - 10:00, 11:30 - 12:00 (Innovation)Presenters: Stan Redden John Payne, Missy ParsonWho Should Attend: CABS Licensee & Online Clients
Join us to hear about customer submitted issues. Send us
your topics for conversation before the meeting.
CABS OPEN FORUMThursday 9:45 - 11:45 (Innovation)Presenters: Stan Redden, Donna Anglin, CABS StaffWho Should Attend: All Attendees
Join us for an open discussion about CABS and wholesale related issues.
CABS VERSION 55 ENHANCEMENTSWednesday 2:15 - 4:15 (Innovation)Presenters: Donna Anglin, Sally Magsamen, Mike CarsonWho Should Attend: CABS Licensee & Online Clients
Learn about the latest version 55 enhancements to our CABS product.
CDG CLIENT PORTALThursday 9:30 - 9:45 (Alma Mater)Presenters: Ryan Travaille, Bonnie FaulknerWho Should Attend: All Attendees
Learn about the new web client portal for accessing product documents, release notes, and forms, and share your thoughts.
SOLUTIONS CENTER
Visit our Solutions Center in the Quad anytime Wednesday or Thursday during the conference to meet with CDG personnel, ask troubleshooting questions, see short demos or find answers to whatever is on your mind.
It's an important stop for refreshments, too.
Solutions Center Hours: Wednesday 8:00 - 4:00, Thursday 9:00 - 3:00
CDG DINNER AND ENTERTAINMENTWednesday 5:45 - 10:00 (City View - Illinois Terminal)(Buses depart the I Hotel at 5:45 PM)Join us for dinner, some games, and door prizes.
MEET & GREET RECEPTION (Hosted by Bob & Bill)Tuesday 6:00 - 7:30 (Alma Mater)Join us at the opening welcome reception for a little food and fun, then grab dinner on your own.
CUSTOMER CONFERENCEMay 10-12 | iHotel | Champaign, IL
Related Documents
