Session A: Diversity in the 21st Century: The Way Forward

presents

Diversity in the 21st Century – The Way Forward

Bill Wells

Diversity in the 21st Century — The Way Forward

September 20, 2011

Presented by

Bill Wells

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Twin Cities®

Today’s Session

• A New Conversation

• A New Way of Thinking

• A New Way of Doing

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Definitions

• Diversity: The variety of differences we bring to the workplace, including demographics, experiences, and personality style.– Diversity is a Noun

• Inclusion: Making sure all employees are made to

feel comfortable for their unique differences. Ensuring that everyone is allowed to bring their best to the workplace to maximize business success. – Inclusion is a Call to Action

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Historical Perspective

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• Civil Rights Era

• Discrimination Issues

• Federal Legislation

— Affirmative Action

— Equal Employment Opportunity

• Compliance

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Changing Paradigm• Past Focus = Legal

– Representation

– Assimilation

– Compliance

• Current Focus = Business

– Inclusion

– Engagement

– Productivity

– Innovation04/08/2023 6FEI Presentation All Rights Reserved. InclusionINC ©2011� �


Engagement

“Engagement measures the level of connection employees feel with their employer, as demonstrated by their willingness and ability to help their company succeed, largely by providing discretionary effort on a sustained basis.”

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Engagement vs. Disengagement

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Major Trends• Demographic Shifts

• Emerging Workforce

• Changing Workplace

• Diverse Buying Power

• Generational Issues

• Technology

• Changing Mindset

• Global Push


Framing The Business Logic for I&D

• Diversity Evolution

• Why D&I Is Important

• Benefits & Value

• Demographic Shifts

• Buying Power – Diverse Markets

• How To Build Advance I&D

• Achieving Long-Term Sustainable Results


Diversity Evolution


Compliance Focus

Business Integration

Competitive Positioning

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Compelling Case For I&D

• Today, successful organizations know:

– Who Their Clients Are

– What Their Needs Are

– Why & How Their Clients Access Their Services(needs are becoming increasingly diverse)

• The World is Changing

• Global Markets Expanding


Demographic Shifts - U.S. Population

• Growing Slower

• Population is Aging

• Racial & Ethnic Minorities– Fastest Growing Segment

– More Than 30%

– Younger

• Public Education – Gaps

• College Grad Rates – Women, Minorities


Why Business Cares About D&I

• Competition & Growth• Customer Loyalty• War For Talent• Employee Loyalty• Financial Performance• Business Image / Brand• Media Exposure – Instant Coverage• Ethics / Integrity• Lawsuits, Litigation and Costs• Corporate Social Responsibility


Benefits & Value


• Transforms workplace culture‒ Greater Engagement ‒ Greater Innovation & Creativity‒ Improved Productivity

• Enhances Talent Management‒ Recruitment‒ Development‒ Retention

• Improves Vendor / Supplier Relationships• Improves Community Linkages

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Diverse Markets – Buying Power

• African American = $965 billion

• Hispanic/Latino = $1 trillion

• Asian = $544 billion

• Native American = $68 billion

• Gay/Lesbian = $759 billion

• Mature = $1.1 trillion

• Disabled = $461+ billion

• Women = $5 trillionSource: Selig Center for Economic Growth, University of Georgia, 2009

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Development Process

• Driven from The Top

• Moving Beyond Conversation

• Focused on Action and Results

• Aligned to Business Strategy and Goals

• Focused on Bottom Line Results


Role of Leadership


• Establish The Commitment

• Communicate The Commitment

• Define The Challenge / Opportunity

• State The Business Case

• Establish Accountability Measures

• Learning and Leading

• Become Diversity Champions

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Concluding Comments

• Plan for Success

• Marathon – not a Sprint

• Strategic Approach

• Tie to Business Plan/Goals

• What Gets Measured – Gets Done

• Long-term Sustainable Outcomes


Thank You

• Mandarin Chinese: “shay-shay”• Spanish: “gracias”• Cantonese Chinese: “doe-jay”• Japanese: “arr-i-gah-toe”• Arabic: “shu-kran”• Pakistani: “ shukriya”• Amharic: “ames-kenalu”• Somali: “mahadsanid”• Mongolian: “bayar-la-laa”


• Portuguese: “ohb-ri-gah-toe”• Italian: “gratz-ee”• German: “dahnk-ah”• French: “merci”• Scandinavian: “tak”• Persian: “tashakur”• Indian: “ dhaney-wad”• Swahili: “asante”• Hebrew: “toclah”

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Thank you to our Platinum Level Sponsors

Thank you to our Gold Level Sponsors

Thank you to our Silver Level Sponsors

Session A: Diversity in the 21st Century: The Way Forward

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