Serving Together: Using Peer Navigators to Enhance Veterans’ Health and Well-Being Sally Koblinsky, PhD*, Katie Hrapczynski, PhD*, Suzanne Randolph, PhD**, Stefanie Moreno, MS***, Jessica Fuchs, MS***, & Ernest Spycher, SGT, Ret.*** *University of Maryland, College Park
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Serving Together: Using Peer Navigators to Enhance Veterans’ Health and Well-Being Sally Koblinsky, PhD*, Katie Hrapczynski, PhD*, Suzanne Randolph, PhD**,
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Serving Together: Using Peer Navigatorsto Enhance Veterans’ Health and Well-Being
Jessica Fuchs, MS***, & Ernest Spycher, SGT, Ret.***
*University of Maryland, College Park**MayaTech Corporation
***Serving Together, Mental Health Association of Montgomery County
Need for Service
•Veterans and military families: a top national priority •More than 2.6 million American service
members deployed to Afghanistan and Iraq•Approximately 1.6 million of these troops now
veterans • Increasing demand for civilian professionals and
communities to serve veterans and their families
Mission
Serving Together: A collaborative partnership to coordinate and strengthen community-based health/mental health, education, employment, housing and other support services for service members, veterans, and families in Montgomery County, MD
Support
•Robert Wood Johnson Foundation: 4 year grant•Montgomery County Government•10 National Capital Area Foundations •Other Local Donors
Montgomery County, MD
•Almost 50,000: Total Veterans•8,000: OEF/OIF/OND•500: Wounded Warriors•Walter Reed National Military Medical Center•National Intrepid Center of Excellence•Within 1 hour: Ft. Meade, Ft. Detrick, Andrews
•Veteran with counseling skills•Orientation to project and county’s
military/veteran serving agencies•Trainings▫Mental Health First Aid ▫American Association of Suicidality ▫Mental Health Association Case
Management Training
Peer Navigator Services
• Information Services
•Short-Term Consultation and Referrals: ▫< 2 weeks
•Long-Term Assistance: ▫2 weeks to a year
Client Use of Peer Navigator June 1, 2013 through May 31, 2014
Type of Case Number of Cases
% of Cases Number of Contacts
Information Services
38 30% 38
Short-term Consultation and Referrals
27 22% 54
Long-Term Assistance
60 48% 475
Total: 125 100% 567
Demographics of First Year Clients
•Cold War veterans (40-50 years): largest group•OEF/OIF veterans: 33% •Equal numbers of men and women•Family members: 21%•Veterans: 60%, Active Duty & Reserves: 40%
Usefulness of information provided(good advice, referrals, answers to your questions)
3.25
Courtesy of response 3.75
Likelihood of recommending Serving Together’s Peer Navigator to others
3.50
Overall satisfaction 3.25
Likert Scale: Excellent = 4, Good = 3, Fair = 2, or Poor = 1
Qualitative Client FeedbackStrengths of Peer Navigator System
1. 24-hour Navigator response to initial contact2. Empathy/support from a fellow veteran3. Navigator’s in-depth knowledge of local
resources4. Personalized, “one-stop” referrals to community agencies
Behavior Change Following Peer Navigator Assistance
•Examples:▫Researched local companies in my job search▫Revised resume to be more “civilian-friendly”▫Identified remaining educational benefits▫Modified/improved my compensation claim ▫Found low-cost rental and obtained free furniture ▫Filed a hardship waiver▫Entered a counseling program▫“Gave me hope…a light at the end of the tunnel.”
Agency Feedback
• Increased client attendance at appointments•Earlier treatment of behavioral health problems•Enhanced ability of police department to provide
appropriate referrals for veterans in crisis (versus taking them to the police station)
• Improved client coping and self-sufficiency•Successful coordination of resource use from
multiple sectors
Challenges
•Outreach to OIF/OEF veterans•Branding of the program linked to the Montgomery
County Mental Health Association•Engagement of business and faith communities• Insufficient resources to address housing for
veterans without a mental health or substance abuse diagnosis
• Large number of cases with multiple problems requiring long-term assistance
•Difficulty in reaching clients for evaluation
Lessons Learned
•Clear need for Peer Navigator▫Number of cases▫Complexity of cases
•Accessible, “high-touch,” comprehensive services•Partnership/systems integration with service
providers• Targeted outreach for OIF/OEF veterans•Additional program evaluation needed on Peer
Navigator intervention for military/veteran families
Program Replication
Planning Grant to Expand Serving Together to Fairfax County, Virginia