Services & Documentation

Services and Services and DocumentationDocumentation

TPS Core TPS Core CompetencyCompetency

Service and Service and DocumentationDocumentation

• Your QP will review the definitions and documentation rules for the specific services you will provide. Stop now and ask your QP to review this with you.

Supported Living

Respite

Personal Care

Supported Employment

Service Documentation Service Documentation ReviewReview• Make sure that the QP covers the specific

training about the person you will work with – this is called “client-specific competency”. This usually includes………………

…..the entire service plan, medical conditions, potential behavior issues, medications, diagnoses, training goals, personal care tasks, communication issues, equipment you might use, etc.

Role, Purpose, & Role, Purpose, & Philosophy of ServicesPhilosophy of Services

TPS Core Competency

Training

Goal #1Goal #1

•To help the individuals whom we support to have enjoyable, fulfilling lives

We Support People To……We Support People To……

• Do as much as possible on their own

• Make decisions for themselves, even when (reasonable) risk exists

• Express themselves through work and talents

• Live the lives they choose

• Live• Learn• Work• Play• & Retire • …in the places

and with the people they prefer.

Friendships Are ImportantFriendships Are Important

• Health and well-being are improved

• Offers more power and control• Reduces stress• Promotes inclusion in

community life• Creates a balance between paid

people and friends

Building RelationshipsBuilding Relationships

We want to help people learn to

build friendships by teaching how to…

Resolve problems Keep friendships End friendships, if

necessary

We want to help people learn to build

friendships by teaching…

Communication skills How to say no in

social or sexual situations

Problem solving skills

Definitions: Professional & Definitions: Professional & SocialSocial

• A Social Relationship is friendly and informal, with no pre-set goals. Friends learn from and help each other. But the relationship is based on two people who see each other as equals, and who both benefit from the friendship.

• Bottom line – no one is paid to be a friend.

Definitions: Professional & Definitions: Professional & SocialSocial

• A Professional Relationship is aimed at the achievement of goals. One person - the professional - has skills or knowledge from which the other person benefits. Think of these: Lawyer to Client; Doctor to Patient; Plumber to Homeowner; Direct Support Employee to Consumer.

• Do you see the difference?

Definitions: Professional & Definitions: Professional & SocialSocial

• Being a “professional” does not mean you can’t be friendly. But being friendly does not mean friendship.

• A professional relationship is therapeutic – that is, your skills and attention help someone else achieve an outcome.

• Your goal is to create a safe and non-judgmental “place” to promote learning and satisfaction.

Family and FriendsFamily and Friends

• Family is basic to everyone at some time, but should not be the only natural support someone has.

• Friends come from many places. For children, try school and neighborhood. For adults, try work and daily routines.

Becoming the Community Becoming the Community ConnectorConnector

• Know the community• Know the person’s

likes/dislikes, and ways of communicating

• Expect success, focus on gifts and abilities

• Trust others to be welcoming

• Understand how to assist gently

• Have a great sense of humor

• Reach out beyond exclusive associations (People First, Special Olympics) to other social groups

• Scouts

• Churches

• Service organizations

• Hobby & sports clubs

How Do You Help?How Do You Help?• Always follow the

strategies in the plan of care &...

• Inform, teach• Discuss, practice• Encourage• Connect,

accompany• Assist with

natural supports

• Assist people in… • Making choices,• Leading

independent lives,• Contributing to

the community,• Having best

possible health,• Exercising rights

and responsibilities.

Power of the Positive Power of the Positive AttitudeAttitude

•Be aware of your own…..

• Stress level• Emotions• Health issues• Fatigue• Level of frustration

• Remember, your behavior communicates more than your words.

Top Ten Skills for TPS Top Ten Skills for TPS EmployeesEmployees

1. Consumer is first

2. Learn from mistakes

3. Be honest

4. Positive attitude

5. Responsibility

6. Accomplish tasks

7. Accept change

8. Be accountable for your work

9. Good appearance

10.Manage time well

Value System at Turning Value System at Turning PointPoint

• Respectfulness, courtesy, and honesty lead to positive results

• Choice for everyone

• Lifelong development and learning

• Advocacy

• Consumer-driven measurements

• Collaboration leads to quality

• Person/family centered services

• Continuous improvement

Advocacy Is... Advocacy Is Advocacy Is... Advocacy Is Not...Not...• Helping people to help

themselves• Building self-confidence• Supporting

independence• Telling people about

their rights• Telling people about

their options• Assistance and training• Treating adults like

adults

• Taking over, knowing what is best

• Creating dependency• Withholding

information• Making decisions FOR

people• Control, not

respecting choices• Treating adults like

children• Limiting options

Understand That Diversity Understand That Diversity Is...Is...

• ...The mixture of people with different backgrounds, styles, values, beliefs, and perspectives, and is an…

• …An asset to a group or team • …An everyday experience of life

Understanding DiversityUnderstanding Diversity

• Appreciate diversity• Be aware of feelings and attitudes

of others• Try to experience life from others

perspectives• Be aware of your own thought

obstacles• Know your role is to support and

respect decisions of individuals/families

Understanding DiversityUnderstanding Diversity

•The #1 rule of diversity: treat others as THEY want to be treated.

Move on to Move on to Incident & Accident ReportingIncident & Accident Reporting

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