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Services CatalogNavigable, Please Click icons with mouse in presenter mode
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© 2013 Citrix | Confidential – Do Not Distribute
We will make your life easier by giving you a world-class customer experience using our methodology to make your deployment faster and your end users happier.
SERVICES
© 2013 Citrix | Confidential – Do Not Distribute
TECHNICALSUPPORT
EDUCATION
Services Catalog Offerings
Citrix Consulting can help customers achieve the most efficiency, manageability and agility for their
strategic IT initiatives. We provide a catalog of offerings suitable for any size business and
budget.
CONSULTING
Citrix Education provides a robust curriculum of instructor-led trainings, eLearning courses, and
technical certification programs. Education aids in smoother implementations, better product
knowledge, and superior support capabilities when our consultants are no longer onsite.
Citrix Tech Support provides world class technical support which facilitates successful
product implementations and ongoing maintenance for our customers and partners.
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CUSTOMOFFERINGS
PACKAGEDOFFERINGS
REMOTEOFFERINGS
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CUSTOM OFFERINGSA custom offering or statement of work strategically supports the assessment, design, and deployment of our customers’ infrastructure – no matter how complex. Custom offerings are most suitable for enterprise and mid market customers. Contact your Consulting Sales Manager to determine if this is the right engagement for your customer.
Find My Manager
MORE INFORMATION
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CONSULTING AREA MANAGERSArea NameAmerica – West – So-CalAmerica – West – North West
Doug PatchGreg Davis
America – Central – South CentralAmerica – Central
Bobby Bateman Yangzhi Zhao
America – North EastAmerica – North EastAmerica – North East
John BromfieldBridget WeinertSam Soichet
America – South EastAmerica – South East
Ron RaitanJose Nuñez
America – Federal Kathryn Cutbert
Canada – WestCanada – East
Luis Climaco Todd Hsu
Latin America Ricardo Garcia
Nordic Dimitrios Samorgiannidis
MEA Elie Irani
France Franck Pioche
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PACKAGED OFFERINGSPackaged offerings are for customers who do not need a full statement of work and want quicker time to value on their Citrix investment. Packaged offerings are best for mid market and SMB customers because their IT environments are usually less complex than our enterprise customers.
US SKUsDESCRIPTIONS
FILE TK
EMEA APAC
FILE TK
AmericasOfferings
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REMOTE OFFERINGSRemote offerings are most suitable for our mid market or SMB customers who might have smaller budgets and simpler IT environments than our enterprise customers. Citrix provides remote offerings to eliminate high costs and time needed to plan and provide onsite consultants. Time to value is almost immediate for these offerings.
XenMobile Quickstart
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XENMOBILE QUICKSTART OFFERINGXenMobile MDM Remote Quickstart is less expensive than and onsite consulting engagement and customers will see a quicker time to value on their Citrix investment. Our mobility consultants will install and configure XenMobile MDM in your environment in about eight hours. The Quickstart program is delivered remotely via web-based remote access tools by a certified XenMobile MDM expert.
$1,500 USD SRP
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CITRIXTRAINING
PASSES
CUSTOM ON-SITE
TRAINING
SELF-PACEDONLINE
TRAINING
EXAMS &CERTS
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CITRIX TRAINING PASSESCitrix Training Passes can be delivered as instructor led training or virtual instructor led training. CTP open enrollment classes are five days long and include course materials, labs, and any applicable exams.
$5,000 USD SRP per training.
ILT & VILT Catalog
!
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CUSTOM ON-SITE TRAININGCustom On-Site trainings deliver an intimate atmosphere for up to ten students, and the cost includes a trainer, course materials, labs, and any applicable exams. Contact your Education sales representative to help tailor trainings for your customers.
$25,000 USD SRP per training.
CUSTOM ON-SITE
MORE INFORMATION
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CUSTOM ON-SITE TRAININGInfo Here
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SELF PACED ON LINE TRAININGSPO trainings allow customers to access their course(s) for thirty days and are available twenty-four hours a day from anywhere. SPO Trainings also include live lab environments.
$3,750 USD SRP per training.
SPOTraining
!
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EXAMS & CERTIFICATIONSCitrix certifications and exams are solutions-based, reflecting the evolving needs of IT professionals and organizations. Citrix employees, customers, and partners can prove that they have the real-world skills and experience required to deliver successful Citrix solutions that maximize the value of Citrix and enhance their careers.
Certifications !
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SOFTWARESUPPORT
APPLIANCE MAINTANCE
SUBSCRIPTION ADVANTAGE
Kristen Keely
•On the Support offerings, both TRM and SA are dependent on the customer having Software Support – not sure if it’s best to show this in the diagram, or have a bullet when you get into each of the sub sections
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SOFTWARE SUPPORTCitrix Software Support provides technical support for software products and connects customers to the latest troubleshooting tools, techniques and resources they need to protect their Citrix investment.
SoftwareSupport
!
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APPLIANCE MAINTANCECitrix Appliance Maintenance provides technical support to diagnose and resolve issues encountered with appliance hardware, the latest software upgrades and replacement of malfunctioning appliances to minimize customer downtime.
Appliance Maintenance
!
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SUBSCRIPTION ADVANTAGESubscription Advantage gives customers access to the latest product version updates made available during their membership term. These updates include major changes to the product architecture and updates to the feature set of a product.
Subscription Advantage
!
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TECHNICAL RELATIONSHIP MANAGERCitrix Technical Relationship Manager provides complete account management with proactive services. This service may be added to any software support or appliance maintenance agreement.
MORE INFORMATION
TRM
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