OVERVIEW There are very few jobs that demand the use of mobile technology more than those of field service technicians and engineers. All field personnel, including authorized service providers outside your organization, require greater visibility and access to critical service information. And, delivering it needs to go beyond enabling field engineers with the traditional calendar, navigation and status activities of current field service applications. With ServiceMax Field Service, your field engineers, service managers and executives all have in-depth access to service delivery information and processes from any tablet or laptop anytime, anywhere. The Field Service App not only includes scheduling and routing capabilities, but also everything else an engineer needs – online or off, to complete jobs the first time and improve customers’ experiences. With IoT diagnostics, collaboration capabilities, a knowledge base, parts lookups, and RMAs, engineers’ repair times and first-time fix rates improve. But more importantly, with the ability to look up entitlements, quote prices for any product, pull up installed base information, and collect customer feedback using checklists and data collection capabilities, field engineers truly engage the customer, answer any questions they have and leave them delighted. And, it’s all accessed on any tablet or laptop of choice. That’s why the ServiceMax Field Service App is developed in HTML5 on ServiceMax’s mobile development framework for every mobile operating system. It’s also developed for fast delivery of functionality that advances mobile apps at the pace service businesses demand. SERVICEMAX FIELD SERVICE APP | DATASHEET ServiceMax Field Service App A new mobile experience for Field Service Managment on any tablet or laptop
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OVERVIEW There are very few jobs that demand the use of mobile technology more than those of field service technicians and engineers. All field personnel, including authorized service providers outside your organization, require greater visibility and access to critical service information. And, delivering it needs to go beyond enabling field engineers with the traditional calendar, navigation and status activities of current field service applications. With ServiceMax Field Service, your field engineers, service managers and executives all have in-depth access to service delivery information and processes from any tablet or laptop anytime, anywhere.
The Field Service App not only includes scheduling and routing capabilities, but also everything else an engineer needs – online or off, to complete jobs the first time and improve customers’ experiences. With IoT diagnostics, collaboration capabilities, a knowledge base, parts lookups, and RMAs, engineers’ repair times and first-time fix rates improve. But more importantly, with the ability to look up entitlements, quote prices for any product, pull up installed base information, and collect customer feedback using checklists and data collection capabilities, field engineers truly engage the customer, answer any questions they have and leave them delighted.
And, it’s all accessed on any tablet or laptop of choice. That’s why the ServiceMax Field Service App is developed in HTML5 on ServiceMax’s mobile development framework for every mobile operating system. It’s also developed for fast delivery of functionality that advances mobile apps at the pace service businesses demand.
SERVICEMAX FIELD SERVICE APP | DATASHEET
ServiceMax Field Service App A new mobile experience for Field Service Managment on any tablet or laptop
ServiceMax Field Service is the market’s only highly configurable, no code app deployed from a leading field service management platform. Designed from the ground up with field technicians and engineers in mind, it provides consistent service workflows regardless of connectivity or device. And, with Smart Sync– the most advanced mobile sync technology available, all work detail is accessed and captured even while offline and flows back to service operations without slowing anyone down.
FEATURES & BENEFITS
Efficient Mobile Delivery• A consistent, usable experience across web browser and mobile devices
• Flexible mobile operating systems support including, iPad®, AndroidTM tablets and the newest hybrids like Window’s SurfaceTM, so you can enable everyone in your organization
• Configure once and deploy everywhere; ServiceMax’s Service Flow provides time-saving point and click process workflows and wizards that enables administrators to deploy process and UI changes without code
• Seamless offline capabilities with Smart Sync that support the “disconnected day” and even “week”, so that technicians can access customer and product information, and capture service details remotely, regardless of internet connectivity
• Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access
• Formulas and advanced data validation during data entry ensures data integrity even if connectivity is not available
• Smart Business Docs to dynamically create service reports, invoices, etc. based on business rules and have customers sign them while on site (via tablets and laptops with touchscreen or an external signature capture pad)
Effective Service Delivery• Access calendars, work orders and details, service history, service knowledge database, spare parts locations and
inventory levels
• Remotely request parts, accept or reject work assignments, record work status changes, and set follow-up activities
• Access customer entitlements for every product on a given site and provide a price quote for any work that is not covered
• Capture service details while onsite, produce service reports and capture customer signatures to reduce errors and speed billing
• Checklists and data collection for contextual instructions and multi-section forms delivered alongside work order, location, customer and other field details
• Connected device (IoT) support with Installed Base App (formerly ProductIQ)* to arm your service techs and engineers with deep installed base information needed to improve mean time to repair (MTTR) and first-time fix (FTF)
Copyright © 2016 ServiceMax, Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.
ServiceMax | www.servicemax.com | [email protected]
SERVICEMAX FIELD SERVICE APP | DATASHEET
THE SERVICEMAX FIELD SERVICE APP REPRESENTS NEXT GENERATION MOBILE PRODUCTIVITYMost field service mobile solutions force you to compromise between two approaches:
Mobile development platforms that get you endless options, but you pay in both time and hard dollars for all the custom code, services and solutions required to get you up and running.
*ServiceMax Installed Base App (formerly ProductIQ) is a value added feature that requires a separate Installed Base Management or Connected Field Service license.
Packaged apps that come with out-of-the-box functionality but tend to limit your mobile OS options while offering little configurability and no ability to model your unique processes.
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