SERVICE RESPONSE LOGISTICS MODEL
SERVICE RESPONSE LOGISTICS MODEL
ESTABLISH DISCUSSIONS WITH CUSTOMERSERVICES First purchased, then produced and consumedAsk what the customer wants
DETERMINE WHAT THE CUSTOMER REALLY NEEDSListen to the customerCustomer may not know what they needEducate the customerAlternative and advise on choices
DETERMINE IF THE FIRM CAN DELIVER CUSTOMER NEEDSAbility to meet customers needsAbility to schedule capacity to deliverPrice to deliver
COMMIT TO THE CUSTOMER
EVALUATE THE CUSTOMERS RESPONSE
SCHEDULE THE CUSTOMERS SERVICE DELIVERY
INFORM DELIVERY PARTNERS CONCERNING THE SCHEDULE
MONITOR THE SERVICE DELIVERY PROCESS
COUNSEL PARTNERS
INTERMEDIARIES IN SERVICE RESPONSE LOGISTICSAGENTSRETAILERSWHOLESALESFRANCHISESELECTRONIC CHANNELS
