Service Orchestration - Increasing the efficiency of Hybrid IT

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Service Orchestration Increasing the efficiency of Hybrid IT

Nick Herbert

Head of Orchestration, Hybrid IT, Fujitsu

@herbertnick


Measurement



Enterprises have an average of

Cloud Services

1071Source: Netskope Cloud Report 2017

Source: RightScale-2017-State-of-the-Cloud-Report

of cloud spend

%Volume of Waste

30-45

Many enterprises have failed to achieve success with cloud computing, because they failed to develop a cloud strategy

rooted in the definition and delivery of IT services linked to business outcomes.

8 © Copyright 2017 FUJITSUSource: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester)

32%

30%

27%

25%

44%

45%

46%

48%

Improve IT systems to better serve customers

Increase innovative technology

Improve differentiation with technology

Consolidate IT infrastructure

28% 44% Upgrade, rationalize or replace legacy systems

Organizational IT Initiatives


68%

71%

73%

74%

74%

75%

76%

77%

78%

80%

81%

Managing costs

Providing a consistent user experience

Agility to meet needs of the business

Optimising for self-service

Complexity

Which solutions to implement

Compliance

Has governance been followed?

Integration of cloud services

Lack of visibility

Security concerns

Cloud Management Challenges

Source: The State of Orchestration 2017 (Fujitsu)


What is your top challenge in managing and orchestrating your cloud environments?

Vote Now1. Security Concerns

27,7%

2. Lack of visibility20,0%

3. Managing costs13,8%

4. Enforcing Governance & Compliance30,8%

5. Other7,7%

15


The State of Orchestration: 2017

www.stateoforchestration.com



41% The rate of technology Change

33% Attracting/Retaining staff with the needed skills

32% Differing Priorities between IT and the business

31% The pressure to comply with regulatory requirements

30% Key staff are focussed on other projects and more tactical work

Source: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester)

Organizational Challenges


Lift & Shift Robust IT workloads, No application changes

Standard

Cloud Hosted

Service & Component Consolidation & Rationalisation into cloud native “as-a-service”

(e.g. DBaaS)

Rationalized

Cloud Aware

Advanced Blueprinting with containers using cloud native

automation, scaling and control

Dynamic

Cloud Native

Robust IT on existing hosted platforms.

Traditional

Hosted Platform

Technical Maturity


Key Service Principles

Maximize the end user experience Reduce Cost & Risk Exploit Data & Technology

Business and IT are disjointed

IT performance is not measurable across business goals, IT cannot move at the speed the business needs it to, firefighting

makes it hard to move forwards

Standard

Cloud Hosted

IT Aligned to business Goals

The link to cost and revenue of IT for the business is clear, IT projects are being completed faster and the current systems are stable. New services and features still take time but are stable

when released

Rationalized

Cloud Aware

Business value driving IT decision making

Releases are now on time and at pace with the business, constraints have been removed allowing the business to utilise the best technology to achieve their goals the transparency within IT

enables the business to focus investment where it needs to

Dynamic

Cloud Native

Service Maturity


Begin with the End in Mind

Service Transformation


Service Operations

Dev Ops App Management

Networks

Service Management

and

Integration

Network Operations

Multi Supplier Coordination

Reporting & escalation

Performance

Policy ManagementDesign & Integration Vendor managementCloud Strategy

Network Engineering

ConfigurationService Management Enterprise Monitoring

Developer Tools

Service Continuity

Network Support

Cloud Brokerage User Administration Provisioning

Diagnostics Metering and Billing

OrchestrationOptimization

Infrastructure Management Operational ManagementPlatform Development

Development

Change IncidentCapacity Availability

Billing

Workload Migration

Multidisciplinary Operational Teams

Support

Security Operations Contact Centre

Support

Service Operating Model


…Detect

Prevent…


Prevent…

…Detect


Critical or high priority to use a single management portal across multiple environments

Using configuration management tools to optimize cloud applications or workloads is a critical or high priority

77%

81%

Source: Service Orchestration: Increasing The Efficiency Of Hybrid IT (Forrester)


Advice from Forrester

Recognise that orchestration must occur on multiple layers (service, supplier, security, compliance and digital supply chain)

Appoint a service orchestration champion to create a unified strategy and approach across IT and the business

Look for service partners that are experts with hybrid IT environments to help build an orchestration strategy


…Optimize

Reassess…


Thank you very much

Nick HerbertHead of Orchestration,

Hybrid IT

@herbertnick