Introduction Ron Immink • Founder Smallbusinesscan.com • CEO Bookbuzz (learning programmes for top executives) – Dutch – Entrepreneur since 1988 – Best selling author – Business development director Oak Tree Press – Manager Invent-DCU – OECD/European Bank (EBRD)/Skysong- Arizona State University/board of advisors start-ups © 2008Copyright Ron Immink
Service Innovation
Jan 14, 2015
Presentation on service innovation
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Transcript
Introduction
Ron Immink• Founder Smallbusinesscan.com • CEO Bookbuzz (learning programmes for top executives)– Dutch– Entrepreneur since 1988– Best selling author– Business development director Oak Tree Press– Manager Invent-DCU– OECD/European Bank (EBRD)/Skysong-Arizona State
University/board of advisors start-ups
© 2008Copyright Ron Immink
www.smallbusinesscan.com
Introduction
Smallbusinesscan• Purpose• Collective wisdom/intelligence• Wikipedia• Meshed publishing/content• Open source• Community• Social learning• Crowd sourcing• Technology• Collaboration
Long view
Change!
Technology
• Nanno• Moore’s law• Immortality• Energy• AI• Ambient technology (magic)• Etc. (science=fiction)
Service innovation
• Commoditisation• “Free”• “Everything is service”• Gaming• Apple/iTunes– App or website?– Ipad as route to market
• Open vs closed
Service innovation
• Google• Amazon• Ryanair• Best Buy• Irish companies?
Keeping up
• TED• Springwise• Tech crunch• Stanford• LinkedIn• McKinsey• Strategy+Business• Smartbrief• Books
25 years
What have I learned?• Ideas generation• Trend watching• Team• Sales, sales, sales (the new fundraising)• Passion• Technology• Story telling• Strategy
STRATEGIC BOX
• Values• Passion• Vision• Mission• Positioning• Resourcing
TACTICS
Positioning
Mission
Passion
Resources
Vision
Values
DIRECTION
TARGETS
www.bookbuzz.biz
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