Service Implementation Getting Transit on the Road! with Kevin Schubert and Emily Watson
Dec 29, 2015
Getting transit on the roadIt’s what we’re here to do!
A few of the key things that help us
get transit service onto the road are:• Service reviews • Expansion planning • Service implementation planning
Breakout SessionScenario 1: A Service Review has been requested by Community A who is interested
in looking at options to serve a new subdivision and increase service levels across the rest of the transit system.
Scenario 2: An Implementation Plan has to be prepared for Community B to deliver a 5,000 hours and 2 bus expansion. The expansion hours are to be used for extended evening service and adding Sunday service to the transit system.
Scenario 3: A three year expansion plan for all BC Transit systems has to be prepared for submission to the province.
In your group outline what you think needs consideration as a part of the scenario assigned to your group. Remember to think about all partners: operators, BC Transit, local government and the community.
Service Review ConsiderationsStart/end date
Setting and agreeing on scope
Local government approvals
Public consultation
Operations
InfrastructureData
Fare review
handyDARTExpansion vs reduction
Reliability
Local service
Regional service
Inter-regional serviceLand-use
Customer information
Expansion Planning Considerations
Pur
pose
of
expa
nsio
n
Peak vehicle pull out
Numbe
r of v
ehicl
es
and
deliv
ery
timel
ine
Local Government $ approval
Provincia
l $ approva
l
Provincia
l Servi
ce Plan
Number of hours required
Provincial Transit
Plan Targets Service review
recommendations
Operational fixes
One o
ff re
ques
tsCapacity issues
Implementation Considerations Vehicles
Drivers Blocking
Scheduling
Signage
Local government approvals
Customer information
Bus stops
Costing service changesAOA amendments
Google TransitFare changes Run times
Driver work rules
PaddlesDriver sign up
What did EII say?Through a pain/gain analysis the EII process revealed the top 10 process which require attention across the enterprise:
1. Implement Business Change Initiatives2. Oversee Business Change Initiatives3. Plan Transit Service4. Provision Information5. Provision Fare Products and Service6. Plan and Control Funding7. Define and Approve Budget and Business Plans8. Monitor and Evaluate Transit Service Performance and Effectiveness9. Plan and Control Revenue10. Provision and Operate Transit Block
Conclusion…..There’s a lot of balls in the air!This led us to the
development of two
new processes:
1. Transit Improvement Process (TIP)
2. Service Enhancement Process
Transit Improvement ProcessWhat is the Transit Improvement Process (TIP)?
TIPs creates a 3 year expansion plan that:
• Establishes a standard and consistent process for the distribution of provincially defined expansion hours
• Helps to more accurately determine future capital requirements (vehicles etc.)
• Better aligns with the Local Government budget process
• Provides longer term budget planning for Local Government
• Better aligns the Provincial Service Plan with municipal demand for expansion
• Better aligns with the Provincial Service Plan development and approval timelines
Provincial confirmation of Service Plan for:
Year 4
Year 5
Year 6
Provincial confirmation of Service Plan for:
Year 3
Year 4
Year 5
Provincial confirmation of Service Plan for:
Year 2
Year 3
Year 4
Transit Improvement ProcessLocal Government approval of:
Year 2
Year 3
Year 4
Yea
r 1
Yea
r 2
Yea
r 3
Provincial Service Plan Development
Year 2
Year 3
Year 4
Provincial Service Plan Development
Year 3
Year 4
Year 5
Provincial Service Plan Development
Year 4
Year 5
Year 6
Local Government approval of:
Year 3
Year 4
Year 5
Local Government approval of:
Year 4
Year 5
Year 6
Apr May June July Aug Sept Oct Nov Dec Jan Feb March
Inform capital planning
Inputs:•Previously approved years 3 and 4 •Service review recommendations•Transit Future Plan recommendations•One off requests•Provincial budget indications
How do we ensure we are on the same page
• Service Review• Are the goals of the review aligned with Local Government
priorities• What work will be completed leading to recommendations
• Expansions• Is there local government appetite for expansion• Are expansions considered in long term budgeting process
• Implementations• Service changes clearly scoped (No surprises!)
New Tool• Memorandum of Understandings
• Aligns expectations• Improves quality of outcomes• Improve resource efficiencies• Improves accuracy of planning capital
acquisitions
Key Components• Definition of Objectives
• Align goals and priorities• Defined Deliverables
• Align expectations and manage resources
• Timeline for Completion• The ability to achieve quality outcomes
• Sign Off• Ensure were on the same page
TimelinesNOTE: Actual dates will be added upon local government sign off of the MOU. An updated copy with dates will be forwarded to the local government partner.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37
0-Jan-00
A1 Additional Planning and Route Timings Start Date 2 2 0-Jan-00 14-Jan-00 OVERDUE No 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
A2 Routing and Frequency approved A1 2 4 14-Jan-00 28-Jan-00 OVERDUE No 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
B1 Scheduling A2 2 6 28-Jan-00 11-Feb-00 OVERDUE No 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
B2 Review of Schedules by Op & LG Partners B1 1 7 11-Feb-00 18-Feb-00 OVERDUE No 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
B3 Final approval of Schedules B2 1 8 18-Feb-00 25-Feb-00 OVERDUE No 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
C1 Vehicle moves planned B3 1 9 25-Feb-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
C2 Farebox requirements C1 1 10 3-Mar-00 10-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
C3 Destination signage requirements C1 1 10 3-Mar-00 10-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
C4 Vehicle Delivery C3 4 14 10-Mar-00 7-Apr-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D1 Fare products printed and delivered Start Date 4 4 0-Jan-00 28-Jan-00 OVERDUE No 1 1 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D2 Approval of Maps A2 2 6 28-Jan-00 11-Feb-00 OVERDUE No 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D3 Riders Guide Proof B3, D2 1 9 25-Feb-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D4 Riders Guide Final Approval D3 1 10 3-Mar-00 10-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D5 Riders Guide Printing and Delivery D4 2 12 10-Mar-00 24-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D6 Web (RG, Schedule and Maps) D4 1 11 10-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D7 Op Info (Busline, On-Street, Bus Stops) D4 1 11 10-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D8 Promotion (Mail drop, IBC, Web, Ad's) D4 2 12 10-Mar-00 24-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D9 Communications D4 2 12 10-Mar-00 24-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
D10 Event D4 1 11 10-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
E1 Facility requirements initiated C1 0 9 3-Mar-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
E2 Training requirements initiated C1 0 9 3-Mar-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
E3 Training E2 2 11 3-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
F1 Schedule B B3 1 9 25-Feb-00 3-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
F2 ODB Sign Off F1 2 11 3-Mar-00 17-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
F3 Schedule C F2 2 13 17-Mar-00 31-Mar-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1 15 7-Apr-00 14-Apr-00 OVERDUE No 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total Weeks to Completion 15
ID Pre
dec
esso
rs
Start (See note above) End
Week
Project on Task C
om
ple
ted
Facilities, Safety and Training (enter name and date here for sign off)
Finance (enter name and date here for sign off)
Implementation (Service Commencement)
To
tal
# o
f W
eeks
TASK Wee
ks t
o
Co
mp
lete
Earliest Process Start Date
Marketing and Media (enter name and date here for sign off)
Asset Management (enter name and date here for sign off)
Scheduling (enter name and date here for sign off)
Planning (enter name and date here for sign off)
When will you see an MOU
Service Enhancement Process Transit Improvement
Process
Other Work Service Reviews Implementations Expansions
Internal Work Notif ication Required
f or all work
Financial Scenarios Fare Rev iews
Internal Work Notif ication Required
f or all work
Internal Work Notif ication Required
f or all work
Meeting to conf irm objectiv es
& work scope
Implementation Plan & Timeline
MOU for Service
Implementation Sign off
Service Expansion
Sign off
MOU for Service Review Sign off
MOU for Internal Work
Sign off
Requested Work Completed
Serv ice Rev iew Completed
Implementation Work Completed
Capital Plan & Prov incial Serv ice
Plan
Recommendations Approv ed
Recommendations Approv ed
AOA signed off & Serv ice Implemented
Prov incial Funding Conf irmed
Work Scoped
LG Requests Future Plans
Serv ice Rev iews
Expansion Prioritized
Three Year Budget Forecast
Fare Changes Riders Guides Reprints
Def ined Serv ice Changes Seasonal Changes
Expansion hours approv ed f rom Serv ice
Rev iew Process & Other Expansion requests
What is Appropriate Sign Off• CAO or Council?• Does it vary between Service Reviews &
Expansions/Implementations?• How can we improve this for you?
• Expectations are managed• Service is delivered
• Safely• On Schedule• As per local initiatives/priorities• As per the needs of riders
• After all,
End Result
It’s what we’re here to do!