Ÿ Understand the Six Sigma service improvement process Ÿ Identity internal and external customers and the 8 needs they care about Ÿ Increase customer retention through increasing credibility Ÿ Recognize the signals of customer irritation - and how to assist appropriately Ÿ Understand and apply the (DMAIC) model which is the foundation of most Six Sigma projects. Top 6 Learning Outcomes: Top 6 Learning Outcomes: A One Day Training Workshop Brought to you by Blink International Wednesday, November 21, 2012 - 0900 to 1700 hours Marriott Hotel, Karachi, Pakistan ServiceExcellence usingSixSigmaTools Service using Sigma Excellence Six Tools proud to present Sahib Karim Khan To speak on
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Transcript
Ÿ Understand the Six Sigma service improvement process
Ÿ Identity internal and external customers and the 8 needs they care
about
Ÿ Increase customer retention through increasing credibility
Ÿ Recognize the signals of customer irritation - and how to assist
appropriately
Ÿ Understand and apply the (DMAIC) model which is the foundation
BLINK INTERNATIONAL is a Training & Development company operating across Pakistan with a unique philosophy and approach.
We endeavor to bring high-caliber trainers and inspirational speakers in various fields like Leadership, Negotiation, Presentation, PA and Secretarial, Human Resources, Customer Service, Sales, Train the Trainer and Personal Impact. These corporate public seminars in Pakistan are specially designed to meet the needs of executives, top managers and decision-makers in various professions and industries.
Although we began as a husband and wife operation, we are now expanding with strategic alliances and partnerships locally and internationally. Within the short span of time, BLINK INTERNATIONAL one of the most preferred corporate training vendors of Fortune 500 companies.
About the Company
Customized Training Solutions...
This workshop can be customized to suit specific needs of your
organization at significant savings. Our consultants listen
carefully to our clients and based on the client's needs, they
recommend the required in-company training programs that
match the organizations current and long term needs. We can
provide help with booking a suitable venue with special
corporate rates based on our ongoing partnership with them.
For in-house training solutions and no-obligation quote. Please