Service Design Ways to Value-In-Use - Mattias Arvola, Stefan Holmlid

ServiceDesignWaystoValue-in-UseMa7asArvolaandStefanHolmlid

Whatarethedifferentwaysinwhichaservicedesignproposalcancontributetosomethingvaluableorgood?

The answer is manifold

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MulEfacetedValue-in-Use

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Instrumentality

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TechnicalExcellence

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Usefullness

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SocialSignificance

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MutualAdvantage

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CollecEveWelfare

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AestheEcValues

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MoralImplicaEons

Conclusions

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KindofValue Inrela=onto Definedby

Usefulness Purpose BeneficialtoandservingthepurposeoftheacEvityorwelfareinthelifeofsomeone

Instrumentality Goal Servingthegoalwell

Technicalexcellence Requirements ExcellinginperformanceinrelaEontorequirementsorcompeEEon

Socialsignificance Symbols StatusandidenEficaEon

Mutualadvantage Stakeholders BeneficialforseveralstakeholdersincooperaEon

Collec=vewelfare Socialunit WelfareofanorganisaEonorsociety

Aesthe=cvalues Individual Pleasurableexperience

Moralimplica=ons Outcomes Desirableandundesirableoutcomesforthehappinessandwellbeingofpeopleandotherlivingthings

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