Service Design as Method: Library Services Developed from User's Needs

Service Design as Method–

Library Services DevelopedFrom User’s Needs

How do they need us?

Stockholm University Library

• 60 000 students & 5 000 employees

• 10 000 visitors in the library and on

the webb

Information World

The Project

The Process

The Result

Behavioural paterns

Our reflections

● We didn’t quite get what we expected,

we got something more valuable

● Suspicions confirmed!

● Tools to work with

● Fraction of the time compared to

if we would have done it ourselves

● Lessons for future

● Outsider point of view

Prototypes

Thank you!

Eva Dahlbäck Martin Wincent

eva.dahlbä[email protected] [email protected]

Presentation on slide share

su.se/library

http://www.slideshare.net/evdah/service-design-as-method