Service Delivery Model: A Roadmap to Excellence Presented by Diane Scott Chair, Health & Wellness Linkages Western Area July 2009
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Service Delivery Model: A Roadmap to Excellence
Presented by Diane Scott Chair, Health & Wellness Linkages
Western Area July 2009
Purpose of Presentation
Discuss guiding principles
Show utilization as a tool
Address your issues and concerns
Readiness . . .
Copy of Service Delivery Model Presentation
Copy of The Links, Incorporated Program Action Delivery Model
Copy of Service Delivery Model for Program Planning and Evaluation
Copy of the The Links, Incorporated Program Report Form
Weigh-in on Service Delivery Model & Program Report
Service Delivery Model
Service Delivery Model
Introduced by Link Alma Dodd, National Program Director
Generic document
Use encouraged as a tool to improve programming
Service Delivery Model
Helps develop sustainable, quality programs.
Helps establish outcomes.
Information useful for ‘The Links Program Report.’
The Links, Incorporated Program Report
The Links Program Report
In place for many years
Works well to get information from Chapters
Updated and revised through the years
The Links Program Report
Measures effectiveness of Chapter programming.
Required to support the 501c(4) status of The Links, Inc.
A Closer Look
Benefits of Service Delivery Model
Benefits
Program Planning
Program Management
Communication
Benefits
Consensus-Building
Fundraising
The Links, Incorporated Program Action Delivery Model
“Seizing the Opportunity to Provide World Class Leadership, Friendship and Service”
“Signature Service Provides Substantive Solutions”
Components of Model
Situation (The Problem)
Priorities (Goals)
Mission – Vision: What is driving outcomes?
Components of Model
Inputs Resources
Outputs Activities Participation
Components of Model
Outcomes Short-Term Medium-Term Impact / Long-Term
Assumptions
External Factors
Components of Model
Evaluation What do you want to know? How will you know it?
Step by Step Through Model
The Situation
Same as the Problem Statement
Include the Mission and Vision
Priorities / Goals
Goals for the Program Who? What? When? Where? How? Why?
Resources / Inputs
What do you have/need to work with?
Activities / Outputs
What activities will you accomplish with your resources?
Participation / Outputs
Who do we reach?
Outcomes / Impact
Short Term: 1 – 2 years
Medium Term: 3 – 4 years
Long Term: Societal / behavior change
Assumptions
Beliefs about why our program will work
It is often these underlying assumptions that hinder success or produce less-than-expected results
External Factors
Institutional, Community, Public Policy, Physical Environment
Evaluation
Assessment of expected outcomes based on expected input(s), specific activities and participation (outputs)
Questions???
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