Service Strategy Service Design Service Transition Service Operations Continual Service Improvement Strategy management Service portfolio management Financial management Demand management Business relationship management Design coordination Service catalogue management Service level management Availability management Capacity management IT Service continuity m. Information security m. Supplier management Transition planning and support Change management Service asset and configuration management Release and deployment management Service validation and testing Knowledge management Event management Incident management Request management Problem management Access management Service Desk Applicationm Technical m. IT Operations The seven-step improvement process ITIL V3.1 Structure | Péter FEHÉR| http://krpm.wordpress.com
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ServiceStrategy
ServiceDesign
ServiceTransition
ServiceOperations
Continual ServiceImprovement
Strategymanagement
Serviceportfolio
management
Financialmanagement
Demandmanagement
Businessrelationshipmanagement
Designcoordination
Servicecatalogue
management
Servicelevelmanagement
Availabilitymanagement
Capacitymanagement
ITServicecontinuitym.
Informationsecuritym.Supplier
management
Transitionplanningand
support
Changemanagement
Serviceassetandconfigurationmanagement
Releaseanddeploymentmanagement
Servicevalidationandtesting
Knowledgemanagement
Eventmanagement
Incidentmanagement
Requestmanagement
Problemmanagement
Accessmanagement
ServiceDesk
Applicationm
Technical m.
ITOperations
Theseven-stepimprovement
process
ITILV3.1Structure|PéterFEHÉR|http://krpm.wordpress.com
ServiceStrategy
ServiceDesign
ServiceTransition
ServiceOperations
Continual ServiceImprovement
Strategymanagement
Serviceportfolio
management
Financialmanagement
Demandmanagement
Businessrelationshipmanagement
Designcoordination
Servicecatalogue
management
Servicelevelmanagement
Availabilitymanagement
Capacitymanagement
ITServicecontinuitym.
Informationsecuritym.Supplier
management
Transitionplanningand
support
Changemanagement
Serviceassetandconfigurationmanagement
Releaseanddeploymentmanagement
Servicevalidationandtesting
Knowledgemanagement
Eventmanagement
Incidentmanagement
Requestmanagement
Problemmanagement
Accessmanagement
Theseven-stepimprovement
process
ITILV3.1Structure|PéterFehér| http://krpm.wordpress.com
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