BMC IT Service Management one size does not fit all Erin Avery, Sr. Product Marketing Manager
Nov 21, 2014
BMC IT Service Managementone size does not fit all
Erin Avery, Sr. Product Marketing Manager
© Copyright 04/08/2023 BMC Software, Inc 2© Copyright 04/08/2023 BMC Software, Inc2
First – a little about BMC.
© Copyright 04/08/2023 BMC Software, Inc 3© Copyright 04/08/2023 BMC Software, Inc3
The market leader in ITSM solutions
25,000+ customers across 132 countries
Development centers around the world
8th largest publicly-traded ISV
$2.1 billion annual revenue
© Copyright 04/08/2023 BMC Software, Inc 4© Copyright 04/08/2023 BMC Software, Inc4
Our view of IT Service Management.
© Copyright 04/08/2023 BMC Software, Inc 5© Copyright 04/08/2023 BMC Software, Inc5
Different Organizations – different needs
ITSM Process
Standardization
ViewpointStandardize processesMaximize efficiency
RequirementsOOTB ITIL processesCMDB capabilityDeployment flexibility
ITSM/BSM Focus
ViewpointIT transformationProve Business value
RequirementsService orientedManage service costCloud Service Management
Optimize Help Desk
Capabilities
ViewpointStraightforward needsCost is key concern
RequirementsLow cost of entryEase of useFast time to value
© Copyright 04/08/2023 BMC Software, Inc 6© Copyright 04/08/2023 BMC Software, Inc6
Users are Tech-Savvy… Right?
© Copyright 04/08/2023 BMC Software, Inc 7© Copyright 04/08/2023 BMC Software, Inc7
What users expect…
© Copyright 04/08/2023 BMC Software, Inc 8
Easy to ConfigurationVisual and IntuitiveKeyword SearchRole Based Presentation of Services Service Descriptions, Categories & Sub-CategoriesService Costing Automated Approval RoutingIntegrated Request Fulfillment and Auto-Deployment
Service Catalog & Request Fulfillment Business Context
© Copyright 04/08/2023 BMC Software, Inc 9© Copyright 04/08/2023 BMC Software, Inc9
© Copyright 04/08/2023 BMC Software, Inc 10© Copyright 04/08/2023 BMC Software, Inc10
Software/ Application RequestApproval Requested
Software Licensing Management
Flexible Architecture Requires No Programming
Software Deployed
Route for Approval
No Burden on IT Staff
Compliance Reporting & Alerting
Seamless Customer
Experience
Ticket Generated
© Copyright 04/08/2023 BMC Software, Inc 11© Copyright 04/08/2023 BMC Software, Inc11
Integrated IT Service & Asset Management PlatformCertified for 10 ITIL Processes Drag-and-drop ConfigurationService CatalogBusiness IntelligenceSoftware License ManagementCradle to Grave Automated Asset Management
BMC FootPrints
© Copyright 04/08/2023 BMC Software, Inc 12
Learn more at www.bmc.com