- 1/3- Service Bulletin Issued by Canon Europa N.V. Model: iR2200/2800/3300 Series No.: iR3300-005 Rev. 1 (FF-T01-L5-000019-02) DATE: 30.08.02 Location: Cassette Size Detection Assembly Subject: Wrong Detection of Cassette Size Reason: The cassette size detection mechanism at times fails to detect the correct size of the cassette; this bulletin offers measures to ensure correct detection. Detail: <Symptom> When the cassette is fitted, the control panel indicates the message [LOAD PAPER]. <Cause> When the cassette is slid into the machine, the cable from the cassette size detection assembly can push and tilt the assembly; and the poor engagement between the assembly and the cam hinge in turn can cause wrong detection of cassette size. COPIER Cassette As Fitted Normally Cassette Fitted to Cause Wrong Detection Cable Cassette size detection assembly Cam hinge Tilt The cable forces the detection assembly askew.
98
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- 1 / 3 -
Service BulletinIssued by Canon Europa N.V.
Model: iR2200/2800/3300 Series No.: iR3300-005 Rev. 1
(FF-T01-L5-000019-02)
DATE: 30.08.02
Location: Cassette Size Detection Assembly
Subject: Wrong Detection of Cassette Size
Reason: The cassette size detection mechanism at times fails to detect the correct size of the cassette; this
bulletin offers measures to ensure correct detection.
Detail:<Symptom>
When the cassette is fitted, the control panel indicates the message [LOAD PAPER].
<Cause>
When the cassette is slid into the machine, the cable from the cassette size detection assembly can
push and tilt the assembly; and the poor engagement between the assembly and the cam hinge in turn
can cause wrong detection of cassette size.
COPIER
Cassette As Fitted Normally Cassette Fitted to Cause Wrong Detection
Cable
Cassette size detection assembly
Cam hinge
Tilt
The cable forces the detection assembly askew.
iR3300-005 Rev. 1
- 2 / 3 -
<Factory Measures>
1. Cam Hinge (instead of FB5-4740-000, use FB5-4740-020)
The protrusion is lengthened so that the cam hinge will more easily slide into the cassette size
detection assembly. At the same time, the presence of a taper ensures that the cam hinge will
securely engage with the cassette size detection assembly.
2. Right Panel (front) (instead of FB5-4741-000, use FB5-4741-030)
Ribs are added to the right panel (front), thus preventing a tilt of the cassette size detection
assembly.
Taper
Add ribs to the back of the right panel (front).
Add a taper to the cam hinge.
Lengthen the protrusion of the cam hinge.
Add ribs to the right panel (front).Protrusion
iR3300-005 Rev. 1
- 3 / 3 -
Servicing Work:If the cassette size detection assembly fails to detect the correct size of the cassette, replace the cam
hinge and the right panel (front) at the same time.
Service Parts:
P.C.No. Description Part number Q’ty
Inter-change-ability
1 Old HINGE, CAM FB5-4740-000 1→0 300
New HINGE, CAM FB5-4740-020 0→1
2 Old RIGHT PANEL, FRONT FB5-4741-000 1→0 100
New RIGHT PANEL, FRONT FB5-4741-030 0→1
* Interchangeable by replacing all two parts at the same time.
Affected Machines: ←
Model Destination Serial NoiR2200 230V AMS UHK10076 and lateriR3300 230V AMS UHL04046 and lateriR2800 230V AMS UHM05140 and lateriR3300i 230V AMS UJC00005 and lateriR2200i 230V AMS UJB00001 and lateriR2200 230V UK QEF04386 and lateriR3300 230V UK QEG02065 and lateriR2800 230V UK QEH02672 and lateriR2200i 230V UK QEV00001 and lateriR3300i 230V UK QEW00001 and lateriR2200 230V GER TDS05996 and lateriR3300 230V GER TDT02077 and lateriR2800 230V GER TDU01406 and lateriR2200i 230V GER TEG00001 and lateriR3300i 230V GER TEH00001 and lateriR2200 230V FRN SDD06309 and lateriR3300 230V FRN SDF02610 and lateriR2200i 230V FRN SDT00001 and lateriR3300i 230V FRN SDU00001 and lateriR2800 230V FRN SDJ02006 and lateriR2200 230V ITA PSQ01166 and lateriR3300 230V ITA PSS05586 and lateriR2800 230V ITA PST00376 and lateriR2200i 230V ITA QSZ00001 and lateriR3300i 230V ITA RSC00001 and later
No Yes
No Yes*
- 1 / 8 -
Service Bulletin
Issued by Canon Europa N.V.
Model: iR2200/2800/3300 Series No.: iR3300-006
(FF-T01-L5-000016-01)
DATE: 26.04.02
Location: Pickup Assembly FG6-5644
Subject: Measure Against Cassette Lifter Failure to Rise
Reason: Loose engagement of lifter arm claws and ratchet gear
Detail: <Symptom>
Sometimes the lifter plate fails to rise and the paper empty alarm is issued even though paper is set in
the cassette.
<Cause>
Because of the multiple parts tolerances involved, sometimes the space between the boss on the pickup
frame cover (FB5-4728-000) and the lifter arm claws (FB6-2789-000) opens too wide, allowing the
claws to travel over greater distances in the thrusting direction and eventually letting the arm claws fall
out of engagement with the ratchet gear (FB6-2778-000).
COPIER
Lifter arm claw
Stainless steel shaft(FB4-2816-000)
Frame cover(FB5-4728-000)
Excess gap allows greater freedom ofthe arm claws in the thrusting direction.
Frame cover boss
iR3300-006
- 2 / 8 -
Insertion of the cassette unlocks lock (A) of the lock claw, engaging the lock claw with the ratchet gear.
The arm claw, driven by the rotating eccentric cam, moves up and down about the stainless steel shaft
and moves up the ratchet gear.
In normal operation, the arm claw is engaged on this same ratchet gear. However, if the arm claw has
too much play in the thrusting direction, the arm claw wobbles in the thrusting direction and fails to
engage with the ratchet gear, that the lifter would not rise.
<Factory Measures>
Ribs have been provided to part of the upper and lower lifter arm claws (FB6-2789) to limit motion in
the thrusting direction. At the same time, the profile of the upper liftup cam (FB6-2787) has been
changed to optimize the motion of the lifter arm claws. Coinciding with these modifications, the color
of the arm claws and the cams has been changed from black to white. The lower liftup cam did not
need profile change and has been left unchanged.
Ratchet gear
Stainless shaft
Lifter lock claw(far side)
Lifter arm claw(near side)
Eccentric cam
(A)
New (white) FB6-2789-020Old (black) FB6-2789-000
Old (black) FB6-2787-000
Lifter arm claw
New (white) FB6-2787-020
Upper liftup cam
iR3300-006
- 3 / 8 -
Servicing Work:If the problem occurs, add a 0.4 mm-thick washer onto the stainless steel shaft of each lifter arm claw
to optimize play of the arm claws.
<Procedure>
Prepare the washer specified below before starting.
Remove (4) screws and (5) connectors. Remove the pickup PCBs while opening the claws (at 2
positions).
2) Remove the tension spring and the solenoid (with 1 screw).
Pickup PCBs
SolenoidTension spring
iR3300-006
- 4 / 8 -
3) Remove the (7) screws and claws (at 2 positions), and remove the frame cover. When taking off the
frame cover, press the plate spring to pass it under the belt.
4) Place the prepared washers onto the shafts of the upper and lower lifter arm claws.
Frame cover
iR3300-006
- 5 / 8 -
5) Verify that the pickup lock lever (FB6-2792-000) is properly in contact with the half-moon arm of
the roller holder (FF6-0109-000). If the lever is wrongly placed as shown in the figure below, the
lifter of the lower cassette is kept active all the time, causing jam, skew, and noise.
6) Mount the frame cover by reverse procedure of step 2 and 3. (Pass the plate spring under the
driving belt, and fasten 1 solenoid, 1 tension spring, 7 screws and 2 claws.) When mounting the
frame, be careful not to drop the (2) white plastic bearings.
When installing the frame cover, run the lead wire of the pickup clutch over the frame cover so that
the wire will not fall in contact with the pickup clutch drum. For ease of operation, stand the
pickup unit on its side with the cover-mounting face up, so that the driving belt will not come off.
Take precaution not to let the pickup unit turn down.
Pickup lock lever
Roller holder
Correct Wrong
Pickup clutch lead wire Pickup clutch drum
Frame cover
iR3300-006
- 6 / 8 -
7) Move the arm claws using a screwdriver to check that both the upper and lower arm claws move
smoothly, without catch.
Place a screwdriver at the position shown in the figure to check motion of the lower arm claw by
eye.
8) Reverse the procedure of step 1 to mount the 2 pickup PCBs onto the frame cover. (4 screws, 5
connectors, and claws at 2 positions) Mount the pickup unit onto the main body, and check that
paper is picked up smoothly from both the upper and lower cassettes.
Motion of upper and lower arm claws Check motion of the upper arm claw by eye.
iR3300-006
- 7 / 8 -
<Notes on handling the pickup unit>
Never push up the pickup roller holder of the lower cassette while the lifter for the upper cassette is up,
as shown wrong in the figure below. It produces the wrong state shown in the figure in step 5, keeps
the lifter for the lower cassette active all the time, and generates jam, skew, and noise. If the pickup
roller holder for the lower cassette has been pushed up inadvertently while the lifter for the upper
cassette is up, disassemble the unit and reassemble the pickup lock lever and the roller holder properly.
Service Parts:
P.C.No. Description Part number Q’ty
Inter-change-ability
1 Old CAM, LIFT UP, UPPER FB6-2787-000 1→0 310-16
New CAM, LIFT UP, UPPER FB6-2787-020 0→1No Yes
*1
2 Old CLAW, LIFTER ARM FB6-2789-000 2→0 310-19
New CLAW, LIFTER ARM FB6-2789-020 0→2
3 Old PAPER PICK-UP ASSEMBLY FG6-5644-060 1→0 103-23
New PAPER PICK-UP ASSEMBLY *2 FG6-5644-090 0→1
*1: Replacing parts 1 and 2 simultaneously equals the permanent measures.
(Technically, it is possible to mount either of these parts alone as an independent remedy from
another. However, the effect can be unsatisfactory.)
*2: FG6-5644-090 is not stocked. Instead, FG6-5644-100, which implements the measures against
noise from the vertical path with cassette pedestal W1, is in stock.
No Yes
No Yes
WrongDo not push up the lower pickup roller holderwhile the upper lifter is up.
CorrectThe upper lifter is down. (No problem)
iR3300-006
- 8 / 8 -
Affected Machines:Product Name Product Code Destination Serial Number
iR2200 6583A003AA 230V ITA PRC00271iR2200 6583A003BA 230V ITA PSQ00607iR2800 6379A007AA 230V ITA PSE00201iR2800 6379A007BA 230V ITA PST00221iR3300 6378A002AA 230V ITA PRH00251iR3300 6378A002BA 230V ITA PSS00941
iR2200 6583A004AA 230V UK QDR00901iR3300 6378A004AA 230V UK QDT00821iR2800 6379A009AA 230V UK QDW00885iR2200 6583A004BA 230V UK QEF01431iR2800 6379A009BA 230V UK QEH00606iR3300 6378A004BA 230V UK QEG00661
iR2200 6583A007AA 230V GER TDF00701iR2200 6583A007BA 230V GER TDS01501iR2800 6379A011AA 230V GER TDM00501iR2800 6379A011BA 230V GER TDU01026iR3300 6378A006AA 230V GER TDJ00983iR3300 6378A006BA 230V GER TDT00665
Subject: Lifting of Copyboard Cover (platen cover type E; F24-2151-000)
Reason: When making copies of a thick original using the copyboard, the hinge feet of the copyboard cover can
slip out of their sockets. This bulletin describes the measure used to prevent the slippage.
Detail:<Symptom>
When making copies of a thick original, the copyboard cover can lift, possibly causing its hinge feet to
slip out of their sockets in the machine and the platen cover to spring as high as 180°.
<Factory Measure>
Permanent MeasureThe angle of retention of the hinges has been changed so that the hinges (FE5-3632) will be held at
90° in the event that they slip out of their sockets.
COPIER
iR3300-007
- 2 / 3 -
Service Work:<Work Procedure>
1. Remove the copyboard cover from the machine.
Copyboard hinges
Figure 1 Copyboard Cover
Figure 2 Copyboard Cover
Copyboard hinges
iR3300-007
- 3 / 3 -
2. Remove the 3 screws, and replace the copyboard hinges. (Work in the same way for both left and
right.)
Points to Note About Service Work:
At Time of InstallationUntil the foregoing measure was implemented, the following 3 items were included with the unit of
platen cover type E:
Fixing plate (right; FE5-4438)
Fixing plate (left; FE5-4437)
Installation Procedure
With the implementation of the measure (i.e., modification to the copyboard hinge, starting with lot
No. 2A30), these items have been eliminated; and now, the following is the only item included:
Platen cover type E
Keep this in mind to avoid suspecting missing items at time of installing the unit of
platen cover type E.
Service Parts:
P.C.No. Description Part number Q’ty
Inter-change-ability
1 Old HINGE, COPYBOARD COVER FE5-3632-000 2→0 160-1
New HINGE, COPYBOARD COVER FE5-3632-020 0→2
2 Old COPYBOARD COVER ASSEMBLY FM5-0712-050 1→0 160-1
New COPYBOARD COVER ASSEMBLY FM5-0712-060 0→1
Affected Machines:The lot numbers of the unit of platen cover type E provided with the foregoing measure are as follows:
Name Model / product code Affected unit
Platen cover type E F24-2151-000 / 0540A001BA Lot No. 2A30 and later
Figure 3 Copyboard Hinge
Yes Yes
No Yes
- 1 / 4 -
Service BulletinIssued by Canon Europa N.V.
Model: iR2200/2800/3300 SeriesiR3300i
No.: iR3300-010
(FF-T01-L5-000027-01)
DATE: 28.06.02
Location: DC Controller DIMM (FG3-1620-090)
Subject: Wrong E003 Error Detection
Reason: Fault in Ver.9.02 of the DC Controller Software
Detail: <Symptom>
Although rather rare, an error associated with code E003 can occur when a copying job is started
immediately after the machine returns from its sleep mode 2. The machine in this case is a 120V or
230V model equipped with a Ver.9.02 DC controller Software.
<Cause>
With the release of V9.02 of the DC controller Software, a change was made to the initial rotation
temperature used during the wait-up period of the 120V or 230V model; specifically, to change was
made from 200° to 160°C with the aim of improving the durability of the fixing film. The initial
rotation, however, is executed at 150°C when the machine returns from its sleep mode 2 (in which only
3.3VB remains ON and the DC controller remains at rest), possibly permitting the fixing assembly
temperature to drop below 120°C in about 3.7 sec after the end of initial rotation.
The change was made to E003 detection temperature with V9.02 of the DC controller Software from
140° to 120°C thus can cause E003 if the E003 detection sequence occurs at a particular timing while
the fixing assembly temperature is below 120°C and the Start key is pressed between 3.7 to 5 sec after
the end of initial rotation.
E003, however, does not occur if the Start key is pressed 5 sec or more after the end of initial rotation,
as the detection sequence does not coincide with that time interval. Likewise, as mentioned, since
initial rotation for temperature control based on 150°C is executed only when the machine returns from
sleep mode 2, E003 will not occur when the machine returns from sleep mode 1 (in which only the
control panel remains OFF) or from it’s standby state.
Unless the return is from sleep mode 2, the initial rotation temperature control is based on 160°C, and
the temperature of the fixing assembly cannot drop as low as 120°C within 5 sec of the end of initial
rotation, never causing E003 because of the E003 detection sequence.
Equally true is when the environment sensor reading is lower than 120°C, in which the E003 detection
sequence does not start immediately after a press on the Start key.
COPIER
iR3300-010
- 2 / 4 -
For details, see the Conceptual Diagram of E003 Occurrence on DC Controller Ver.9.02.
Dur ing copying200°C
Normal in it ialrota t ion
160°C
E003 detect iont empera ture
120°Con DCON9.02
Sleep 2 post-ret urn init ial
rota t ion 150°C
DCON6.03
Normal (DCON9.02)
Sleep 2 post-ret urn(DCON9.02)
Wait -up init ia lrota t ion
3.7Sec
E003 occurs only if the Start key is pressed at this timingafter return from sleep 2 (DCON9.02). The E003 detectionsequence is started in response to a press on the Start key.
Although varies depending on theenvironment temperature, thetemperature reading can be lowerthan 120°C.
F ixing t hermistort empera ture
Time
E003 Det ect ion Timin g (main thermistor tempera ture reading)DCON6.03: if 140°C or lower for 200 msec or moreDCON9.02: if 120°C or lower for 200 msec or moreDCON10.01: if 120°C or lower for 200 msec after reach in g 150°C
1.3Sec
Conceptual Diagram of E003 Occurrence onDC Controller Ver.9.02
Higher the environmenttempera tu re, the less likelya drop in temperatu re andthus E003.
Post-retu rn from sleep 2 (DCON9.02)
Post-re tu rn from sleep 2
(DCON9.02)
Post -r et urn from sleep 2 (DCON9.02)
The temperature cannot drop below 120°Cafter initial rotation, not causing E003.
Norm a lly (DCON9.02) or Post -Return from Sleep 1
Sta r t -up+ copying
STBY
Copy Sta r t (pressed a t will)
5.0Sec E003 detect ion st ar ted already ifSt ar t key is pressed 5 sec or lessa ft er t he end of init ia l rota t ion
<Factory Measures>
With DCON10.01, changes were made to the E003 detection sequence so as to prevent wrong E003
detection.
DCON10.01: if a temperature less than 120°C is detected for 200 msec or more after the main thermistor
reading has once reached 150°C during copying control.
Previous E003 Detection Sequence:
DCON9.02: the thermistor reading is 120°C or less for 200 msec during copying control.
DCON6.03: the thermistor reading is 140°C or less for 200 msec during copying control.
iR3300-010
- 3 / 4 -
Service Work:
<Temporary Measure>
At time of machine installation or during a visit made in response to E003, check the version of the DC
controller in service mode. If V9.02, make the following settings,
it enables that sleep mode 1 will always be selected.
* Additional Functions > Common Settings > Energy Consumption in Sleep Mode >
Low (Default) → High
These settings will force the machine to select sleep mode 1, so that the initial rotation temperature
control will be with reference to 160°C. Likewise, the thermistor reading will not drop as low as 120°C
within 5 sec after the end of initial rotation, not causing E003.
None of the following, moreover, will cause E003, as the machine will be forced to select sleep mode
1:
Function key Wake-up: ON
AppleTalk: ON
NetWare: ON
Token Ring board: Present
Fax delayed transmission: Selected
Fax auto start: Selected
SMB settings, Server name: Indicated (however, only with System V8.13 and later)
Power Consumption
Sleep mode 1: 7W (120V)/ 8W(230V)
Sleep mode 2: 35W (120V and 230V)
<Permanent Measure>
Replace DCON9.02 DIMM with DCON10.01 DIMM.
DIMMs will be offered to Sales Companies at a later date.
iR3300-010
- 4 / 4 -
Service Parts:
P.C.No. Description Part number Q’ty
Inter-change-ability
1 Old DCON DIMM FG3-1620-090 1→0 930-1
New DCON DIMM FG3-1620-100 0→1
2 Old DC CONTROLLER PCB ASSEMBLY(iR2200i/3300i 230V)
FG3-1613-000 1→0 930-1
New DC CONTROLLER PCB ASSEMBLY(iR2200i/3300i 230V)
FG3-1613-090 0→1
3 Old DC CONTROLLER PCB ASSEMBLY(iR2200/2800/3300 230V)
FG6-5783-060 1→0 930-1
New DC CONTROLLER PCB ASSEMBLY(iR2200/2800/3300 230V)
FG6-5783-080 0→1
Affected Machines:Equipped with DCON9.02Model Item Codes Destination Serial NoiR2200 6583A008AA 230V AMS UHK07877 to 09172iR3300 6378A007AA 230V AMS UHL03443 to 04046iR2800 6379A012AA 230V AMS UHL04052 to 04854iR2200 6583A004AA 230V UK QEF03667 to 03896iR3300 6378A004AA 230V UK QEG01796 to 02065iR2800 6379A009AA 230V UK QEH02322 to 02652iR2200 6583A007AA 230V GER TDS05343 to 05655iR3300 6378A006AA 230V GER TDT01612 to 02077iR2800 6379A011AA 230V GER TDU01086 to 01171iR2200 6583A006AA 230V FRN SDD05228 to 05970iR3300 6378A005AA 230V FRN SDF01865 to 02348iR2800 6379A010AA 230V FRN SDJ01549 to 01909iR3300 6378A002AA 230V ITA PSS04226 to 05474
If the machine bears a serial number higher than the one indicated, it is fitted with DCON10.01 at thefactory.
No Yes
No Yes
No Yes
- 1 / 4 -
Service BulletinIssued by Canon Europa N.V.
Model: iR2200/2800/3300 Series No.: iR3300-011
(FF-T01-L5-000021-01)
DATE: 30.08.02
Location: Registration Front Guide Assembly
Subject: Countermeasure Against Delay Jam 0101
Reason: At feeding operation, paper leading edge passes above registration front sensor without being detected,
sometimes resulting in delay jam 0101.
Detail:<Symptom>
Operation using cassette feeding mainly leads to registration delay jam (jam code 0101).
<Cause>
At installing pick-up assembly, registration front lower guide (FF6-0088) in registration front guide
assembly tends to lean, making wide gap between the registration front upper (FB5-4711) and the
lower guide. Moreover, paper leading edge passes through above registration front sensor flag (FB5-
4713) attached on the registration front lower guide without being detected, resulting in 0101 jam.
(Registration front sensor delay jam)
When the registration front sensor flag detected paper, which had been distorted by registration before
occurring jam, the paper was delivered with shaped like “Z”.
<Factory Measures>
1. Positional adjustment for registration front guide assembly
To require positional tolerance of registration front guide (upper and lower) as installing pick-up
assembly, positional adjustment is carried out using jig.
2. New shape of registration front sensor flag
To prevent paper passing above sensor flag without being detected, the shape of registration front
sensor edge is changed from R1.4 to R0.5 (more sharpened)
COPIER
iR3300-011
- 2 / 4 -
Service Work:For the same effects on the symptom, take either of the following actions.
<1. Replacing with positional adjusted registration front guide assembly>
Registration front guide assembly concerning revision number 090 or later of paper pick-up mount
assembly has been implemented its positional adjustment and its inventory is already available, thus
replace with the new pick-up assembly.
<2. Replacing registration front sensor flag>
Machines work properly by replacing registration front sensor flag with its modified one (FB5-4713-
020). The procedure is as follows:
1. Remove pick-up assembly.
2. Detach registration front sensor flag. Care should be taken not to distort spring (FB3-2658) during
work.
Registration sensor flag
Fig.1 Pick-up assembly
iR3300-011
- 3 / 4 -
3. Detach spring from the registration front sensor flag (detached at 2) and attach the spring to another
registration front sensor flag (FB5-4713-020). Attach the new registration front sensor flag back to
the pick-up assembly by following procedure adversely (2 1).
Care should be taken not to distort the spring (FB3-2658) during work.
Spring
Registration front upper guide
Registration front lower guide
Fig.3 Registration front sensor flag and spring
Sensor edge R1.4 R0.5
Fig.4 Registration front sensor flag
iR3300-011
- 4 / 4 -
Service Parts:
P.C.No. Description Part number Q’ty
Inter-change-ability
1 Old PAPER PICK-UP ASSEMBLY FG6-5644-100 1→0 310-3
New PAPER PICK-UP ASSEMBLY FG6-5644-130 0→1
2 Old FLAG, REGIST, FRONT SENSOR FB5-4713-000 1→0 320-2
New FLAG, REGIST, FRONT SENSOR FB5-4713-020 0→1
Affected Machines:1. Positional adjustment for Registration Front Guide Assembly
Product name Product code Destination Serial NumberiR2200 6583A003BA 230V ITA PSQ00201 and lateriR2800 6379A007BA 230V ITA PST00196 and lateriR3300 6378A002BA 230V ITA PSS00021 and lateriR2200 6583A004BA 230V UK QEF00251 and lateriR2800 6379A009BA 230V UK QEH00476 and lateriR3300 6378A004BA 230V UK QEG00311 and lateriR2200 6583A006BA 230V FRN SDD00401 and lateriR2800 6379A010BA 230V FRN SDJ00701 and lateriR3300 6378A005BA 230V FRN SDF00250 and lateriR2200 6583A007BA 230V GER TDS00270 and lateriR2800 6379A011BA 230V GER TDU00811 and lateriR3300 6378A006BA 230V GER TDT00211 and lateriR2200 6583A008BA 230V AMS UHK01085 and lateriR2800 6379A012BA 230V AMS UHM01866 and lateriR3300 6378A007BA 230V AMS UHL00821 and later
2. New shape of registration front sensor flag
Product name Product code Destination Serial NumberiR2200 6583A003BA 230V ITA PSQ01251 and lateriR2800 6379A007BA 230V ITA PST00416 and lateriR3300 6378A002BA 230V ITA PSS05586 and lateriR2200 6583A004BA 230V UK QEF04561 and lateriR2800 6379A009BA 230V UK QEH02772 and lateriR3300 6378A004BA 230V UK QEG02236 and lateriR2200 6583A006BA 230V FRN SDD06716 and lateriR2800 6379A010BA 230V FRN SDJ02006 and lateriR3300 6378A005BA 230V FRN SDF02683 and lateriR2200 6583A007BA 230V GER TDS06230 and lateriR2800 6379A011BA 230V GER TDU01471 and lateriR3300 6378A006BA 230V GER TDT02157 and lateriR2200 6583A008BA 230V AMS UHK10590 and lateriR2800 6379A012BA 230V AMS UHM05257 and lateriR3300 6378A007BA 230V AMS UHL04901 and lateriR3300i 7468A009AA 230V AMS UJC00005 and later
No Yes
No Yes
- 1 / 7 -
Service BulletinIssued by Canon Europa N.V.
Model: iR2200/2800/3300 Series No.: iR3300-012
(FF-T01-L5-000037-01)
DATE: 30.08.02
Location: Lower Lifter Mount
Subject: Strange Noise Caused by Interference
Reason: Interference between lower lifter mount in pick-up assembly and vertical path roller in cassette feeding
unit-w1 may result in strange noise.
Detail:<Symptom>
At feeding operation, lower lifter mount and vertical path roller interfere each other, making strange
noise.
<Cause>
When machine is moved during or after its installation, rubber foots (XH9-0125) on the rear side in the
machine may come off each position. Because of this, the machine leans and loses adequate space
between the lower lifter mount and the vertical path roller (FB5-5403).
As a result, there is possibility to interfere each part as making strange noise. (see Fig.1)
It is also revealed that accumulation of the parts tolerance causes the interference.
COPIER
Interference occurs
Lower lifter mount Vertical path roller
Fig.1 Location in question
iR3300-012
- 2 / 7 -
<Factory Measures>
1. Shape change to Lifter Support Arm
To prevent interference with vertical path roller, lifter support arm that has more relief space has
been made.
Service Work:As for the symptom, check 1 first and then implement 2.
1. To make sure rubber foots presence.
2. To replace lower lift mount with lifter support arm
<1. Rubber foot Presence/Absence confirmation>
When rubber foots (XH9-0125) is detaching, the machine leans and there is possibility for the
interference, thus make sure its P/A by the following procedure.
1. To make sure presence or absence of rear rubber
foots.
1) Remove waste toner receptacle cover
attached on the left rear side of the main
body.
2) Be sure rubber foot (light gray)
(Use penlight if you need)
Rubber foot (light gray)
Old New
Fig.2 Lower lifter mount (old) and Lifter support arm (new)
Lower lifter mount
Lifter support arm
Relief space is added to preventinterfere with vertical path roller
iR3300-012
- 3 / 7 -
3) Detach rear side cover on the right of the main body.
4) Be sure rubber foot (light gray) (Use penlight if you need)
2. In the case of their absence, attach new rubber foots (XH9-0125) to each position. However, before
attaching the new rubber foots, work with more than 2people for detaching main body from cassette
pedestal.
Rear side cover
rubber foot(light gray)
iR3300-012
- 4 / 7 -
<2. Changing to lifter support arm>
The following procedure is to replace lower lifter mount (FB3-2889) with lifter support arm (FB6-4577)
1) Detach paper pick-up mount assembly.
(See Service manual chapter5 9.1.1 Detaching the paper pick-up mount assembly)
2) Stand the assembly (see Fig.4) and release screw (Tight screw M3x8 XA9-0591)
Fig.3 Paper pick-up mount assembly
Fig.4 Release screw on lifter lower mount
iR3300-012
- 5 / 7 -
3) Detach separation roller (lower) by picking and pulling its claw (see Fig. 5)
4) Detach lower lifter mount from lifter plate (FB6-2777) as lifting up, and detach compression spring
(FS6-2330) from lower lifter mount. (see Fig.6)
Care should be taken not to lose the compression spring during work.
Separation roller
Fig.6 Detach compression spring
Fig.5 Detach separation roller
Lifting up Lower Lifter Mount
Compression
Lifter plate
iR3300-012
- 6 / 7 -
5) Remove lifter plate (FB6-2777) as lifting it up. (see Fig.6)
6) Push separation roller holder slightly, and detach lower lifter mount as pulling it to the left.
7) Attach lifter support arm (FB6-4577)
8) Follow adverse procedure 5 1 for reassembling
Points to Note About Service Work:Make sure again if rubber foots (XH9-0125) are placed on right position after the installation above has
completed.
Service Parts:
P.C.No. Description Part number Q’ty
Inter-change-ability
1 Old PAPER PICK-UP ASSEMBLY FG6-5644-090 1→0 103-23
New PAPER PICK-UP ASSEMBLY FG6-5644-100 0→1
2 Old MOUNT, LIFTER SUPPORT (LOWER) FB3-2889-000 1→0 310-75
New ARM, LIFTER SUPPORT FB6-4577-000 0→1
Push separation roller holder (White)slightly with your right hand, and pulllower lifter mount with your lefthand.
Lower lifter mount
No Yes
No Yes
Fig.7 Detach lower lifter mount
iR3300-012
- 7 / 7 -
Affected Machines:Changing to Lifter Support Arm
Product name Product code Destination Serial NumberiR2200 6583A003BA 230V ITA PSQ00607 and lateriR2800 6379A007BA 230V ITA PST00221 and lateriR3300 6378A002BA 230V ITA PSS00941 and lateriR2200 6583A004BA 230V UK QEF01431 and lateriR2800 6379A009BA 230V UK QEH00606 and lateriR3300 6378A004BA 230V UK QEG00661 and lateriR2200 6583A006BA 230V FRN SDD01506 and lateriR2800 6379A010BA 230V FRN SDJ00802 and lateriR3300 6378A005BA 230V FRN SDF00391 and lateriR2200 6583A007BA 230V GER TDS01501 and lateriR2800 6379A011BA 230V GER TDU01026 and lateriR3300 6378A006BA 230V GER TDT00665 and lateriR2200 6583A008BA 230V AMS UHK03350 and lateriR2800 6379A012BA 230V AMS UHM02646 and lateriR3300 6378A007BA 230V AMS UHL01516 and later
(1/1)
Canon Service Bulletin COPIER
Issued by Canon Europa N.V.
Location:Controller BoxSubject:Doing away with Fan Motor
Detail: Because of doing away with the fan motor, the fan motor circuit on the main controller PCB is also
disused, thus the electrical elements are removed from the list of service parts.
Main controller PCB
Controller box
Fan motor
- 2 / 4 -
The blank connector (J1028) appears after the disuse of the fan motor, and attaches the shorting
connector (newly set up as a service part) to the blank connector.
To confirm the presence of the shorting connector easily, affix the shorting connector label to near the
shorting connector on the main controller PCB.
There will be no problem about the quality even after the fan motor in the controller box is disused.
Electrical elements
Electrical elements
Shorting connector
J1028
Shorting connector label
! J1027
- 3 / 4 -
Service Work:
" When attaching the new main controller PCB to the old controller box, detach the unnecessary fan
motor from the old controller box.
In addition, because J1027 is deleted from the new main controller PCB, there is no location to
connect the harness connector. However, a machine performs properly even if the harness connector
is unconnected, so do not connect the connector to anywhere on the new main controller PCB.
" Contrariwise, when attaching the old main controller PCB to the new controller box (not the fan motor
mounted), replace the shorting connector from the new main controller PCB to the old main controller
PCB.
<Notes>
In the case of not replacing the shorting connector, the alarm code (000804-0004) “ fan motor
malfunction” displays on the service mode (COPIER>DISPLAY>ALARM-2) though the machine
runs properly.
Service Parts:
P.C. No. Description Part number Q’ty
Inter- change- ability
1 Old MAIN CONTROLLER PCB ASSEMBLY FG3-1742-000 1→0 900
New MAIN CONTROLLER PCB ASSEMBLY FG3-1742-080 0→1
*1
2 Old MAIN CONTROLLER PCB ASSEMBLY FG3-2232-000 1→0 900
New MAIN CONTROLLER PCB ASSEMBLY FG3-2232-060 0→1
*2
3 Old 900
New SHORTING CONNECTOR FF3-4219-000 0→1
*1 *2
4 Old FAN FH6-1885-000 1→0 900
New
*1 *2
5 Old SCREW, MACH, TRUSS HEAD, M4X20 XB1-2402-007 2→0 900
New
*1 *2
*1: Interchangeability works as changing the 4 parts at the same time. (No1. No3. No4. No5)
*2: Interchangeability works as changing the 4 parts at the same time. (No2. No3. No4. No5)
Shorting connector label is not set up as service part.
- 4 / 4 -
Affected Machines: Model Destination Serial No. iR2200 230V AMS UHK16085and later iR2200i 230V AMS UJB00533 and later iR2800 230V AMS UHM07615and later iR3300 230V AMS UHL07271and later iR3300i 230V AMS UJC00514 and later iR2200 230V UK QEF06688 and later iR2200i 230V UK QEV00155 and later iR2800 230V UK QEH03248 and later iR3300 230V UK QEG03480 and later iR3300i 230V UK QEW00139 and later iR2200 230V GER TDS08011 and later iR2200i 230V GER TEG00150 and later iR2800 230V GER TDU01985 and later iR3300 230V GER TDT02341and later iR3300i 230V GER TEH00137 and later iR2200 230V FRN SDD08935and later iR2200i 230V FRN SDT00337 and later iR2800 230V FRN SDJ02644 and later iR3300 230V FRN SDF03652 and later iR3300i 230V FRN SDU00196and later iR2200 230V ITA PSQ01252and later iR2200i 230V ITA QSZ00034and later iR2800 230V ITA PST00452 and later iR3300 230V ITA PSS05586 and later iR3300i 230V ITA RSC00021 and later
- 1 / 2 -
Service BulletinIssued by Canon Europa N.V.
Model: iR2200/2800/3300 Series No.: iR3300-014
(FF-T01-L5-000035-01)
DATE: 27.09.02
Location: DC Controller PCB Assembly
Subject: Masking Flash DIMM-ROM of DC Controller PCB Assembly
Reason: For manufacturing reasons, masking Flash DIMM-ROM of DC Controller PCB was carried out.
Detail: The contents of Flash DIMM-ROM will be masked and masked ROM (IC301) will be attached
directly to DC Controller PCB. Therefore, Flash DIMM-ROM of DC Controller will be abolished.
Former Socket (J322) of Flash DIMM-ROM is empty. With the deletion of the flash DIMM-ROM, the
part number of the DC controller PCB remains unchanged.
Points to Note About Service Work:Former Flash DIMM-ROM will continue to be available as a service part.
COPIER
DC Controller PCB Assembly
Mask ROM (IC301)Empty socket (J322)
Flash DIMM-ROM(New DCON does not have it.)
iR3300-014
- 2 / 2 -
Affected Machines:Model Destination Serial No.iR2200 230V AMS UHK16240 and lateriR2200i 230V AMS UJB00670 and lateriR2800 230V AMS UHM07765 and lateriR3300 230V AMS UHL07336 and lateriR3300i 230V AMS UJC00584 and lateriR2200 230V UK QEF06898 and lateriR2200i 230V UK QEV00248 and lateriR2800 230V UK QEH03374 and lateriR3300 230V UK QEG03579 and lateriR3300i 230V UK QEW00177 and lateriR2200 230V GER TDS08011 and lateriR2200i 230V GER TEG00198 and lateriR2800 230V GER TDU01985 and lateriR3300 230V GER TDT02395 and lateriR3300i 230V GER TEH00172 and lateriR2200 230V FRN SDD09374 and lateriR2200i 230V FRN SDT00342 and lateriR2800 230V FRN SDJ03038 and lateriR3300 230V FRN SDF03951 and lateriR3300i 230V FRN SDU00256 and lateriR2200 230V ITA PSQ01342 and lateriR2200i 230V ITA QSZ00040 and lateriR2800 230V ITA PST00459 and lateriR3300 230V ITA PSS05640 and lateriR3300i 230V ITA RSC00041 and later
Canon SERVICE BULLETIN COPIERIssued by Canon Europa N.V.
Reason:The Jam and Cover Open messages have been revised from English into local languages.The object files are Swedish, Finnish, Norwegian and Slovenian
Version configurationModel Name File name Previous
versionconfig.
Latest version config.
iR2200i System software version 05.04 <---iR3300i Danish 05.04 <---iR2800i Swedish 05.04 05.05
Finnish 05.04 05.05Norwegian 05.04 05.05
Language Dutch 05.04 <---file Spanish 05.04 <---version Portuguese 05.04 <---
Reason : This bulletin notifies of servicing procedure to be followed if E602 error (HD-related error) occurred on an
iR machine
Details :E602 errors on iR machines are classified into the following errors by the subcode and corresponding cause:
(1) E602-0001A HD mount error was detected when the HD was started up.
(2) E602-0002A HD data read error was detected when the HD was started up.
(3) E602-0003
The data address registered on the HD is not consistent with the data. (Write-abort error on HD sector)
(4) E602-0004An error occurs by checking the Control Table of “Image storage area” when the machine is “ON”.
(See Note: 3)
Trouble shooting of each sub code is as follows.
(1) E602-0001
Check the faulty connection between the HDD and the main controller PCB
Poor HDD : Replace the HDD, and reinstall System Software
Poor Main Controller PCB : Replace the main controller PCB
(2) E602-0002
System Software is not installed properly : Reinstall System Software
COPIER
iR3300-017
- 2 / 4 -
(3) E602-0003
The following 4 partitions exist in the HDD of the iR models, and countermeasure differs depending
on whether Write-Abort occurs in the area.
(Note) Partitions on iR machine
1) Image storage areaSaves and stores image data.
2) General-purpose file storage areaStores user setting data, various log data, PDL spool data, and image data address.
3) PDL-related file storage areaStores font data for printers.
4) Firmware storage areaStores system software.
(a) If write to the image storage area was abortedA function is implemented to fix a write-abort error in the image storage area, which automaticallyrepairs the error after power is turned off and switched on again. (The function writes dummy data atlocations specified by the data pointer to fix address-data inconsistency.)If a write-abort error occurred in the image storage area and E602-0003 is output, turn off the mainpower and then turn it on again to fix the error. (See Note 1.)
(b) If write to other areas than the image storage area was abortedIf write to other areas than the image storage area was aborted, the automatic recovery function is unableto fix it. Follow the procedure below to manually recover the sector.
(i) If the machine can be entered service mode- Enter service mode and set "0" for COPIER > FUNCTIONS > SYSTEM > HD-CHECK.(This will check and recover the entire sectors on the HD.) (This takes about 20 to 40 minutes depending onthe HD capacity.)- After executing HD-CHECK, turn the power off and turn it on again to check that the HD starts upnormally. If the HD fails to start up, set "1" and then "2" for HD-CLEAR. ("1" initializes the image storagearea; "2" the general-purpose file storage area.)- After recovering from the write-abort error, reinstall system software. (System reinstallation isrecommended, as there is possibility that the sector fails to return in a proper state afterauto-recovery of Write Abort sector)
(ii) If the machine cannot enter service modeE602-0003 may appear after power-on on a machine in a state incapable of entering service mode.(This occurs if write-abort error is detected during self-diagnosis after power-on.)In this case, turn on the main power while holding down digit keys 1 and 9 at the same time. Thisactivates a function that is equivalent to setting "0" for HD-CHECK in service mode.After calling up the function, see "If the machine can enter service mode" above and do as you doafter entering service mode.
(4) E602-0004(a) In case recovery is possible, indicate the service error E602-0004 on the screen once, and turn“OFF” and “ON” the machine to recover(b) In case recovery is impossible, the service error E602-0004 appears all the time on the screen :Replace the HDD and reinstall System Software
iR3300-017
- 3 / 4 -
Remarks :(1) Causes of write-abort errors
As a rule, write-abort error results from inconsistency between the address (data pointer) and the data.The address-data consistency is broken by turning power off at illegal timings.
iR machines access their HD at the timings below, not to mention when copying and/or writing of PDL data.If the main power is turned off coinciding with any of the following events, the E602-0003 error occurs.
i) 150 ms of initial process within 1 minute after a jobAn iR machine performs internal process in the main unit for a duration of 150 ms at undetermined timingwithin 1 minute after completion of a copy/fax/print job. (During the internal process in the main unit, thecontroller accesses the image data address files on the HD.)
At what point in the 1-minute time span the process starts is undetermined. If the main power is turned onduring the 150 ms, The E602-0003 code may appear when the power is turned on next time.
ii) 19 ms of inquiry from NetSpotIf an inquiry for job history information is sent from NetSpot on a PC to the copier, the HD makes writingoperation for about 19 ms. Turning off the main power within this duration may cause E602-0003 when the poweris turned on next time.
iii) Operation of remote UIThe HD makes writing operation also when remote UI is working. Turning off the main power within the durationmay cause E602-0003 when the power is turned on next time.
(2) Maintenance functions in service modeChecking and initializing the whole HDD or each partition of the 4 are possible from the followingmenus in service mode.
0(The whole disk) Faulty sector check and recovery (No function)
1(Area to accumulate image) Compatibility check Initialization
2(Area to store general-purpose files) Compatibility check Initialization
3(Area to store PDL related files) Compatibility check Initialization
4(Area to store Firmware) Compatibility check (No function)Operation Procedure: Follow the chart above, and specify the area you wish to process with
CHK-TYPE. Carry out HD-CHECK when checking compatibility,and HD-CLEAR when performing initialization.
※ System reinstallation is recommended after auto-recovery of sector with HD-CHECK(CHK-TYPE=0), as there is possibility that sector fails to return in a proper state.※ If initializing “Image storage area” is carried out with HD-CLEAR (CHK-TYPE=1),all images accumulated in HDD are deleted.
(3) Prevention measures against E602-003/004It is recommended to turn “OFF” the control panel, and put the machine in sleep mode beforeturning “OFF” the main power as prevention measures against E602-003/004. (for reduce the HDD load)
iR3300-017
- 4 / 4 -
Cautions :(1) Note 1: Automatic recovery from write-abort error in the image storage area by main power off/on
This function is supported by the following versions of system software:iR2200 : v6.01 or laterOther models : Initial mass-production versions
(2) Note 2: Recovery of sectors by holding down 1+9 during power-onThis function is supported by the following versions of boot ROM:
v7.25
(3) Note 3: About E602-0004As a result of the report “Incapability of booting up caused by HDD trouble” from the field,it was found out that the Control Table of “Image storage area” had been crashed.In case the Control Table is crashed, abnormal operations occur when checkingcompatibility during boot-up or when accessing files after boot-up.To reinforce prevention of the abnormal operations, software is modified to process thedetailed check of the control table of “Image storage area” when the machine is “ON”.The indication appears if an error occurs during the check.
This function is supported by the following System Software versions or later:iR2200-3300 : v31.04 or laterOther models : supported from version manufactured at the initial volume production
(1/30)
Canon Service Bulletin COPIER
Issued by Canon Europa N.V.
Subject:
New Models information (iR2220i/3320i/3320N)
Reason:
A group of new machines will soon be introduced. They will come equipped with MEAP functions, and differ from
existing models (iR2200i/3300i) as described in this bulletin.
Description:
1.Major Differences
a.Hardware-Related Differences
- The size of the SDRAM (work memory) that comes standard on the main controller PCB has been increased from
Canon, the Canon logo, imageRUNNER, MEAP, and the MEAP logo are trademarks of Canon Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation in the United States and other countries. Other product and company names herein may be the trademarks of their respective owners.
In this manual, Microsoft(R) Windows(R) 2000 is abbreviated as Windows 2000, and Microsoft(R) Windows(R) XP is abbreviated as Windows XP.
Contents
Before You Start 1. Introduction 2. System Requirements 3. Installation Using Security Agent 1. Starting Security Agent 2. Settings
===============================================================================Before You Start===============================================================================
"Security Agent" is the required companion software package for using the SSO (Single Sign-On) function with MEAP devices. Make sure you install "Security Agent" before using the SSO function with an MEAP device. Also, you can use the "Security Agent Manager" to start and stop "Security Agent" services and to set links etc. to user data registered in NetSpot Accountant.
2. System Requirements -----------------------------------------------
This software can be used in the following system environments.
*Computer- Memory: 256MB RAM minimum- Hard disk space: 20GB minimum- CPU: Intel Celeron 800 MHz equivalent processor or faster.
*Software- OS: Microsoft Windows 2000 Professional/Server
Microsoft Windows XP Professional
(Important)- If using Windows 2000, install Service Pack 2 or later.- The computer where Security Agent is installed and the MEAP device used
Install this software according to the following procedure.
(Important)- Before installation, log onto Windows as an administrator. - Make sure you close all other applications before installing this software.- When you start a Security Agent service, "SecurityAgent._tcp" is
automatically registered on the DNS server. The name of the MEAP device can be reconciled under the registered DNS name.
Page 1
Readme.txt- To install Security Agent in a computer, set the computer to use a DNS server
for accessing network. - If you install Security Agent in a computer in which a DNS server is already installed, Security Agent may not start automatically. In this case, start Security Agent Manager, and then start the service manually. - If you obtain the IP address automatically (DHCP), you must obtain static IP address for the computer where you are installing Security Agent, not the dynamic IP address. - Do not change the IP address for your computer while Security Agent is running. If you want to change the IP address for your computer, first stop the Security Agent services.
1) Insert the CD-ROM supplied with the Security Agent package CD-ROM drive.
2) Double-click the [SAInstall.exe] icon in the [Security Agent] folder to begin the installation. (*) - The [SAInstall.exe] icon may appear as [SAInstall], depending on the system environment you are using.
3) Click [Next].
4) The user license agreement dialog box is displayed. If you agree to the terms, click [Yes].
5) Select the folder you want to install Security Agent into --> click [Next]. Installation is started.
6) When installation is finished, check the verification dialog box --> click [Finish].
Security Agent is now installed. Next, you need to start the Security Agent services.
7) On the [Start] menu, click [Control Panels] --> [Management Tools] --> [Services] --> right-click [SA] --> click [Properties]. The [Properties] window is displayed.
8) Click the [Log On] page --> select [Accounts].
9) Specify the domain name and enter the name of a user with Administrator privileges registered in the domain in [Accounts]. Example: Server1\administrator
10) Enter a password in [Password] and [Confirm Password].
11) Click [OK].
Installation and settings for Security Agent services are complete.
You can edit Security Agent settings with the Security Agent Manager. Start the Security Agent Manager by following the procedure below. 1) On the [Start] menu, point to [Programs] --> [Canon] --> [Security Agent] --> click [Security Agent Manager].
You can set the following items using the Security Agent Manager.
Page 2
Readme.txt *Command (Start/Stop Security Agent) You can specify start and stop settings for the Security Agent automatic detection service.
*Configuration
-Connect to NetSpot Accountant Server If you want to use the same data (user name, password, etc.) that has already been registered in NetSpot Accountant, place a checkmark in the appropriate boxes and enter the computer name or IP address and database name of the NetSpot Accountant server.
-Sync Period You can set data acquisition intervals for obtaining data from NetSpot Accountant. A maximum of 65535 hours can be set. IMPORTANT: When using user data registered in NetSpot Accountant, the following settings must be made in NetSpot Accountant beforehand.
1. Register the users in the domain in NetSpot Accountant. 2. Allocate a Department ID to the registered users. 3. Synchronize the NetSpot Accountant and MEAP device data (download the NetSpot Accountant Department ID to the MEAP device).
*Connections You can set the number of users that can login or access the SSO from web browsers at the same time when you are using SSO. A maximum of 9999 users can be set.
*Error Logs You can display errors that occur in Security Agent, as well as service start and stop data.
(*) - Error Logs display data obtained by the Windows Event Viewer. Event Logs are updated by clicking [Refresh] - they are not updated automatically. If the Windows Event Viewer is full and data cannot be updated, the Security Agent Event Logs also cannot be updated.
COPYRIGHT C 2002 CANON INC. CANON Image Reader-B1/iR2200i/2800i/3300i REV.0 FEB. 2002 00-01 G-1
COPYRIGHT C 2002 CANON INC. CANON Image Reader-B1/iR2200i/2800i/3300i REV.0 FEB. 2002 00-01G-2
USB APPLICATION INTERFACE BOARD-B1 8749A002AA F61-8908-000
LIST OF ORDER AND SERIAL NUMBERS
NAME REMARKS MIDDLE ORDER No.ORDER No. SERIAL No.
COPYRIGHT C 2002 CANON INC. CANON Image Reader-B1/iR2200i/2800i/3300i REV.0 FEB. 2002 00-01
CONTENTS
GA.
G92.
D10.
ASSEMBLY LOCATION DIAGRAM
USB INTERFACE BOARD PCB ASSEMBLY
NUMERICAL INDEX
G-3
COPYRIGHT C 2002 CANON INC. CANON Image Reader-B1/iR2200i/2800i/3300i REV.0 FEB. 2002 00-01
FIGURE GA ASSEMBLY LOCATION DIAGRAM
USB INTERFACE BOARD PCB ASSEMBLY
G92
GA-1
FIGURE&
KEY NO.PART NUMBER DESCRIPTION SERIAL NUMBER / REMARKS
RANK
Q’TY
COPYRIGHT C 2002 CANON INC. CANON Image Reader-B1/iR2200i/2800i/3300i REV.0 FEB. 2002 00-01
FIGURE G92 USB INTERFACE BOARD PCB ASSEMBLY
G92-1
G92 - FG6-5024-000 1 USB INTERFACE BOARD PCB ASS'Y
(1/2)
Canon Service Bulletin COPIER
Issued by Canon Europa N.V.
Location:Switching regulator PCBSubject:Prevention of E000/002/003/261/733 Caused by Power Line NoiseDetails:
<Symptom>E000/002/003/261/733 may occur when connecting the machine with power source having much noise, suchas a private power generator<Cause>The power line noise prevents the normal operation of zero cross signals, causing poor control of power supplyto the fixing heater.<Factory Measures>New type of switching regulator PCB is used to decrease the effect of power line noise.
Service Work:When the above symptom occurs, use the new type of switching regulator PCB for replacement
Affected Machines:Model Destination Serial NoiR2200 230V AMS UHK24214 and lateriR2200i 230V AMS UJB01604 and lateriR2800 230V AMS UHM09227 and lateriR3300 230V AMS UHL10540 and lateriR3300i 230V AMS UJC01732 and lateriR2200 230V UK QEF11194 and lateriR2200i 230V UK QEV00295 and lateriR2800 230V UK QEH04236 and lateriR3300 230V UK QEG05414 and lateriR3300i 230V UK QEW00304 and lateriR2200 230V GER TDS10720 and lateriR2200i 230V GER TEG01970 and lateriR2800 230V GER TDU02368 and lateriR3300 230V GER TDT03579 and lateriR3300i 230V GER TEH00888 and lateriR2200 230V FRN SDD15119 and lateriR2200i 230V FRN SDT00666 and lateriR2800 230V FRN SDJ04239 and lateriR3300 230V FRN SDF06223 and lateriR3300i 230V FRN SDU00775 and lateriR2200 230V ITA PSQ02166 and lateriR2200i 230V ITA QSZ00132 and lateriR2800 230V ITA PST00800 and lateriR3300 230V ITA PSS06211 and lateriR3300i 230V ITA RSC00446 and later
(1/1)
Canon Service Bulletin COPIER
Issued by Canon Europa N.V.
Location:Service Manual (FY8-13H8-010)Subject:Correction of the descriptions "Configuration with Accessories" (p 1-17S)
Descriptions about machines that the Power Supply-N1 can be installed and an accessory that the Power Supply-N1is required for its installation are added.
Reason : This bulletin notifies of servicing procedure to be followed if E602 error (HD-related error) occurred on an
iR machine
Details :E602 errors on iR machines are classified into the following errors by the subcode and corresponding cause:
(1) E602-0001A HD mount error was detected when the HD was started up.
(2) E602-0002A HD data read error was detected when the HD was started up.
(3) E602-0003
The data address registered on the HD is not consistent with the data. (Write-abort error on HD sector)
(Note) Partitions on iR machine
1) Image storage areaSaves and stores image data.
2) General-purpose file storage areaStores user setting data, various log data, PDL spool data, and image data address.
3) PDL-related file storage areaStores font data for printers.
4) Firmware storage areaStores system software.
(a) If write to the image storage area was abortedA function is implemented to fix a write-abort error in the image storage area, which automaticallyrepairs the error after power is turned off and switched on again. (The function writes dummy dataat locations specified by the data pointer to fix address-data inconsistency.)If a write-abort error occurred in the image storage area and E602-0003 is output, turn off the mainpower and then turn it on again to fix the error. (See Note 1.)
(b) If write to other areas than the image storage area was abortedIf write to other areas than the image storage area was aborted, the automatic recovery function isunable to fix it. Follow the procedure below to manually recover the sector.
(i) If the machine can be entered service mode- Enter service mode and set "0" for COPIER > FUNCTIONS > SYSTEM > HD-CHECK.(This will check and recover the entire sectors on the HD.) (This takes about 20 to 40 minutesdepending on the HD capacity.)- After executing HD-CHECK, turn the power off and turn it on again to check that the HDstarts up normally. If the HD fails to start up, set "1" and then "2" for HD-CLEAR.("1" initializes the image storage area; "2" the general-purpose file storage area.)- After recovering from the write-abort error, reinstall system software.
(ii) If the machine cannot enter service mode
E602-0003 may appear after power-on on a machine in a state incapable of entering service mode.(This occurs if write-abort error is detected during self-diagnosis after power-on.)In this case, turn on the main power while holding down digit keys 1 and 9 at the same time.This activates a function that is equivalent to setting "0" for HD-CHECK in service mode.After calling up the function, see "If the machine can enter service mode" above and do as you do afterentering service mode.
Remarks :(1) Causes of write-abort errors
As a rule, write-abort error results from inconsistency between the address (data pointer) and the data.The address-data consistency is broken by turning power off at illegal timings.
iR machines access their HD at the timings below, not to mention when copying and/or writing of PDL data.If the main power is turned off coinciding with any of the following events, the E602-0003 error occurs.
i) 150 ms of initial process within 1 minute after a jobAn iR machine performs internal process in the main unit for a duration of 150 ms at undetermined timingwithin 1 minute after completion of a copy/fax/print job. (During the internal process in the main unit, thecontroller accesses the image data address files on the HD.)
At what point in the 1-minute time span the process starts is undetermined. If the main power is turned onduring the 150 ms, The E602-0003 code may appear when the power is turned on next time.
ii) 19 ms of inquiry from NetSpotIf an inquiry for job history information is sent from NetSpot on a PC to the copier, the HD makes writingoperation for about 19 ms. Turning off the main power within this duration may cause E602-0003 whenthe power is turned on next time.
iii) Operation of remote UIThe HD makes writing operation also when remote UI is working. Turning off the main power within the durationmay cause E602-0003 when the power is turned on next time.
GP-GEN-121
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Cautions :(1) Note 1: Automatic recovery from write-abort error in the image storage area by main power off/on
This function is supported by the following versions of system software.iR5000: v15.xx or later (v14.02 and previous versions sometimes took an E602-0003 error for an E602-0001error. -> Official release is scheduled in late February in 2002 and Beta version will be released in lateDecember.)
iR2200: v6.01 or lateriR8500: v7.01 or laterOther models: Initial mass-production versions
(2) Note: Recovery of sectors by holding down 1+9 during power-on
This function is supported by the following versions of boot ROM.iR5000: v13.53 -> Release is scheduled in early December in 2001.Other models: v7.25