Service & After-Sales - Probst

Service & After-Sales

Probst gets things moving – innovative, effi cient and ergonomic

2 Know-how | Quality | Innovation | Service

Technical support and consultancy1

WhatsApp

Pictures and videos are of great advantage because they help us to get a better idea of your concern. To ensure a timely fl ow of information, you can send your media to our WhatsApp number +49 176 43818017.

Telephony

Whether you need support for your device or advice about its functionality, our service team will be happy to assist you and arrange an appointment for a service technician to visit your construction site if needed.

Service app

You can also download our service app for your Android or iOS device free of charge.This includes a function which allows you to download operating instructions and our spare parts catalogue. The app also has a video call function.

3www.probst-handling.com

Spare parts service2

Express shipping

We even off er a worldwide express shipping service for spare parts that are in stock.

Spare parts service

We off er all wear and spare parts for your Probst equipment.

Spare parts catalogue

A separate spare parts catalogue with meaningful pictures of all parts is available to simplify your search for spare parts.

Spare part drawings

You own a Probst product or you need a spare part for it and are not sure which one to order? We are glad to help you with spare part drawings and data sheets.


Range of services3

Electrical protection test in accordance with VDE 0701/0702

Our specially trained staff can carry out electrical protection tests on your Probst device at our factory.

Repairs

We carry out repairs on all Probst equipment at our head quarters in Erdmannhausen or at our service centers. You can send us the product or else we can arrange a collection on request.

Customer service & DGUV testing

We also off er customer service and perform DGUV testing on all Probst products at our factory.

at our factory


Customer service & DGUV testing

Do you own a construction site device such as a VM-301 installation machine or a TSZ-UNI mechanical grab which requires customer service or DGUV testing and cannot do without the device? Our service technicians also carry out customer service and DGUV inspections on site upon consultation.

Service calls

In case of emergency repairs, it is important to lose as little time as possible. Our service technicians are at your disposal across the globe to ensure short response times.

Demonstration & briefi ng

You are interested in one of our large appliances and would like to see the product in practice on one of your construction sites and experience it in action. Upon consultation, we will be happy to send a service technician to present the device in practical action or give a product briefi ng.

on site


Courses & training4

Personalised courses

As part of our training programme, we also provide individually tailored courses.

Repairs training & DGUV course

We highly recommend our repairs training & DGUV course if you want to keep up-to-date on technical matters.

Driver training

Get yourself and your drivers fi t in handling the installation machine. Probst driver training is practice-based. You can also increase the effi ciency of your machine by means of helpful tricks.

Info: All courses are also carried out on site upon consultation.


Further services5

Collection service

If you have returning products, we are happy to assist you with our collection service, which is carried out by a courier or forwarding agent.

Maintenance contract

Do you own a Probst product and want to keep using it reliably for years to come? Our maintenance contract is just what you need. This can be confi gured to one's needs from various packets.

Warranty

All new products purchased from us are covered by a warranty, with the exception of wearing parts. We also off er a collection service for warranty processing.

www.probst-handling.com

+49 176 43818017

Our Service app is now free

Probst GmbHGottlieb-Daimler-Straße 6 71729 Erdmannhausen, GermanyPhone +49 7144 3309-0 Fax +49 7144 [email protected]

We will gladly advice you.

Technical data contained in this catalogue can be modified without prior notice in the interest of progress. Illustrations are exemplary and non-binding. No liability accepted for any misprints, mistakes and errors.

Art

.-Nr.

290

2062

4 / S

ervi

ce &

Aft

er-S

ales

St

and:

03/

2019

/ uk

P

rinte

d in

Ger

man

y

Download

Now on

Service & After-Sales - Probst

Documents