Info-Sante CLSC CHSLD Private residence or nursing hom e ER /clinic Private nursing or hom ecare Com m unty organization Hospitalovernight Private doctor 50% 55% 60% 65% 70% 75% 80% 85% 90% Private doctor Hospitalovernight Comm unty organization Private nursing or homecare ER /clinic Private residence or nursing hom e C H S LD C LS C Info-Sante Service accessibility by category of service provider CROP-Missisquoi 2000
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Service accessibility by category of service provider CROP-Missisquoi 2000.
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Info-Sante
CLSC
CHSLD
Private residence or nursing home
ER / clinic
Private nursing or homecare
Communty organization
Hospital overnightPrivate doctor
50%
55%
60%
65%
70%
75%
80%
85%
90%
Private doctor Hospital overnight Communtyorganization
Private nursing orhomecare
ER / clinic Private residence ornursing home
CHSLD CLSC Info-Sante
Service accessibility by category of service providerCROP-Missisquoi 2000
6%
16%21%
26%
43% 43% 44% 46%
59%
68% 70% 71% 72% 74%
84%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Quebec's English-speaking communitiesThose who used English with CLSCs
(n= 3126)CROP-Missisquoi 2000
13%21%
27% 31%
42% 43%48% 48%
55% 56% 60%69% 70%
83%
100%
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
Quebec's English-speaking communitiesThose who used English with Info-Santé
(n= 3126)CROP-Missisquoi 2000
19%
40% 43%50% 52%
59% 61%66% 67% 67%
83%89% 89%
100%
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
Quebec's English-speaking communitiesThose who used English in CHSLDs
(n= 3126)CROP-Missisquoi 2000
26%31%
42%
49%52% 54% 56%
64%
73% 75% 76%79%
83%86%
92% 93%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Bas S
t-Lau
rent
Mau
ricie-
Bois-F
ranc
s
Sague
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ac-S
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Chaud
iere-
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Quebe
c
Abitibi
-Tem
iscam
ingue
Lana
udier
e
Laur
entid
esLa
val
Mon
tere
gie
Cote-
Nord
Estrie
Gaspe
-Iles
-de-
la-M
adele
ine
Nord-
du-Q
uebe
c
Outao
uais
Mon
treal
Quebec's English-speaking communitiesThose who used English with physicians
(n= 3126)CROP-Missisquoi 2000
4%8%
14%20%
28%
40% 41%47% 49%
58% 59%65%
69%73%
78%83%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Quebec's English-speaking communitiesThose who used English in Emergency Rooms
(n= 3126)CROP-Missisquoi 2000
12%
27%
38% 39% 40%
56%60% 63%
70%74%
81% 83%87%
92% 94%
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
Quebec's English-speaking communitiesThose who used English for Hospital overnight
(n= 3126)CROP-Missisquoi 2000
Relative importance of service in English: when received and when not receive
CROP-Missisquoi 2000
1.46
0.57
0.840.91
1.141.08 1.05
0.97 0.95
0.95
0.990.981.02
11.020.97
1.040.99
0.5
0.6
0.7
0.8
0.9
1
1.1
1.2
1.3
1.4
1.5
1.6
CHSLD Info-sante privateresidence or
home
communityorganization
hospitalovernight
ER oroutpatient
clinic
privatenursinghome
CLSC doctor inprivate ofice
relative perceived importance when NO service in English
relative perceived importance when served in English
The active offer of service in English, by age cohort
CROP-Missisquoi 2000 (n=3126)
40%
50%
60%
70%
80%
90%
100%
total 18-24 25-34 35-44 45-54 55-64 65 and over
doctor CLSC Info-Sante ER or outpatient Hospital stay CHSLD
86%80% 78%
73% 72% 70%66%
61%
75%
26%
0%
28%
6%
31%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE Bas-St-Laurent
Services de santé en anglais Health and social services in English
Bas-St-Laurent (n=32) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%
42%
12%
0%
8%
0% 0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE Saguenay-Lac St Jean
Services de santé en anglais Health and social services in English
Saguenay-Lac St Jean (n=50) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%
52%
27%21% 20% 18%
43%
21% 21%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE Québec (région
Services de santé en anglais Health and social services in English
Québec (région) (n= 98) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%
31%
39%
21%
4%
15%19%
26%
13%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE Mauricie
Services de santé en anglais Health and social services in English
Mauricie (n=65) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%
63%
40%
56%61%
89%
79%75%
56%
72%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE Estrie
Services de santé en anglais Health and social services in English
Estrie (n=251) CROP-Missisquoi 2000
Services de santé en anglais Health and social services in English
Montreal – secteur ouest (n=426) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%
89%82%
74%
79%96%
74%73%
85% 80%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE mtl-ouest
Services de santé en anglais Health and social services in English
Montréal – secteur centre (n=383) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%
96%89%
83% 82% 83%89%
78%70%
83%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE mtl-secteur centre
Services de santé en anglais Health and social services in English
Montréal – secteur est (n=189) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%81%
70%
46%
55% 54% 56%
85%
69%
77%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvt resdc CHSLD CLSC Infosanté PVTnurse
PROVINCE mtl-secteur est
Services de santé en anglais Health and social services in English
Outaouais (n=248) CROP-Missisquoi 2000
86%80% 78%
73% 72% 70%66%
61%
75%
92%
74%
45%42%
69%
68%67%70%69%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
doctor hospital cty org ER prvtresdc
CHSLD CLSC Infosanté PVTnurse
PROVINCE Outaouais
Services de santé en anglais Health and social services in English