Server_ReadMe_P012.doc

ReadMe

BMC Remedy Action Request System—ServerVersion 7.0.01 Patch 012December 09, 2010Corrects various known issues in the BMC Remedy Action Request System server

BMC Software is alerting users of version 7.0.01 of the BMC Remedy Action Request System (AR System) server product to the availability of a patch that provides fixes for various known issues. If you have any questions about the patch, contact BMC Software Customer Support at 800 537 1813 (United States or Canada) or call your local support center.

Current patch information

Product updates in patch 012

The following configuration options were added in patch 012.

Use-FTS-In-Workflow

To help resolve SW00339879, the Use-FTS-In-Workflow configuration option was added, which allows you to alter default behavior when using FTS for workflow searches. Setting this option to false (F) in the configuration file causes the AR System server to use the database search function for workflow searches.

Resolved issuesTable 2: Issues resolved in AR System server 7.0.01 patch 012

Issue number Summary

SW00283442On Linux, ARERR 9388 occurred when trying to access forms through BMC Remedy Mid Tier if encryption was set to required.

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SW00328778Fixed time escalations could be skipped if object definition changes caused a new cache to be created prior to the escalation being fired.

SW00331158When performing a search by using a custom qualification, non-administrator users encountered ARERR 553.

SW00333344 If the filter processing returned a warning, audit did not take place.

SW00333705ARERR 301 occurred while writing to the SQL, Filter, or API log files because the file sizes were limited to 1 GB instead of the expected 2 GB.

SW00336430The AR System server failed to respond as expected when running a web service based on a date field that was not in the YYYY-MM-DD format.

SW00337341Memory leak occurred in the AR System server during the execution of ARTerminate API call.

SW00339879

In the Spanish AR System server, the full text search operations failed because the search engine used the misspelled language (SPANNISH, instead of SPANISH) from the TABLE_LANGUAGE.

SW00340013

If FTS licenses existed on the AR System server, the server always used FTS in workflow searches instead of using the database search function.

Note: See “” on page 1.

SW00340848Pending full text indexing tasks from a server could get modified incorrectly by another server in a server group.

SW00341732

The AR System server did not attempt to reconnect to the database after it encountered the ORA-01254 error from an Oracle RAC setup. (The Recovery Manager was processing a backup operation.)

SW00350966The AR System server failed to respond when a filter used converted values in a Set Field action.

SW00352215Even though the <documentType> was set to Partial, the Web Service accepted the whole document and updated the record.

SW00356489

If you used the Localized-Server: T option and custom error messages in the AR System Messages Catalog form when the message length was more than 255 characters, the AR System server stopped responding.

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BMC Remedy Action Request System—Server

Known IssuesTable 1: Known issues


SW00247454

The following specification was not included in the Form and Application Objects Guide under the Reserved field ranges section in the Appendix B, Reserved Fields.

ID Range: 1000000-1999999

Type of fields that use the field IDs: Global fields

Customers should use 1000000 – 1699999

BMC applications use 1700000 - 1999999

None

If the following filters are disabled on Unicode Server installation, you have to enable them manually.

Business Time Segment-ChkSchedDates_001

Business Time Segment-ChkSchedDates_004

SW00293900

When you delete a form in Sybase database, the associated filters are not deleted. Therefore, you might see the following error while re-importing the forms.

Values for this entry violate a unique index defined on this form.

Workaround: Execute the following command on Sybase database before importing the forms.sp_dboption <database-name>, "ddl in tran", true

Fixes for web services

Release 7.0.01 patch 004 contains fixes for web services that require several components to be upgraded simultaneously. To use web services, the following components must all be upgraded to release 7.0.01 patch 004 or later, or must all remain at release 7.0.01 patch 003 or earlier:

AR System server

BMC Remedy Mid Tier

BMC Remedy Administrator

If you do not use web services, these components do not require a simultaneous upgrade. See the compatibility matrix at http://www.bmc.com/support for the latest, most complete information about compatibility between BMC Remedy products and versions.

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http://www.bmc.com/support

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Installation procedures

BMC recommends that you use the appropriate AR System installer to apply the patch.If you use the file replacement method to apply the patch, then in the SHARE:Application_Properties form:

Version string will not be updated with the patch ID for the AR System server

Patch strings will not be created or updated for Approval Server andAssignment Engine

Manually updating the version string in the SHARE:Application_Properties form might introduce problems or have an adverse effect when installing BMC Remedy ITSM applications.

To upgrade by using the patch installer

1. Back up your data.

2. Use the installer executable files as follows:

On Windows, double-click server.exe and select the UPGRADE option when prompted.

On UNIX, uncompress aix.tar.gz, hpux.tar.gz, linux.tar.gz, or solaris.tar.gz, run the installer, and select the UPGRADE option when prompted.

3. Follow the AR System server installation instructions in the BMC Remedy Action Request System 7.0: Installing guide.

To upgrade by using the file replacement method

4. Stop the AR System server.

On Windows, use the Services window from the Control Panel.

On UNIX, use the arsystem stop command.

5. Create a backup copy of the files in your existing installation folders, including arserver.exe (Windows) or arserverd (UNIX), in case you need to restore them later.

For the complete list of patched files, see the “For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe.” section.

6. Replace the existing binaries under ARSystemServerInstallDir with the files from patchDownloadDir/server/.



7. Rename the AR System server binary as follows:

On Windows, rename using the ren command .

(MS SQL) ren srvmssql.exe arserver.exe

(Oracle) ren srvoracl.exe arserver.exe

(IBM® DB2®) ren srvdb2.exe arserver.exe

On UNIX, rename using the mv command.

(Oracle) mv arservora arserverd

(Sybase) mv arservsyb arserverd

(IBM Informix®) mv arservinf arserverd

(DB2) mv arservdb2 arserverd

8. Copy the other patched files to the locations of the original files.

To apply the AR System server patch manually, you must copy all the files listed in the “For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe.” section for the following reasons:

Because patches are cumulative, this patch includes binaries and libraries from previous patches that were not modified for this patch.

The AR System server executable might depend on other binaries listed in the “For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe.” section.

9. Perform the following operations on the copied files.

On Windows, as appropriate, rename the arftreaddb2.dll or arftreadmssql.dll or arftreadoracl.dll file to arftread.dll.

On UNIX only—Make sure that the following files have “execute” permissions:

armonitor

arplugin

arreload

arserverd

arsvcdsp

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If some of these files do not have “execute” permissions, use the chmod command to add the permissions.

10. Start the AR System server.

On Windows, use the Services window from the Control Panel.

On UNIX, use the arsystem start command.

Patched filesThe AR System server files are located in the patchDownloadDir/server/ directory. Table 3 lists all the directories and files within that location. You can use this information to upgrade to patch 012 by using the file replacement method.

patchDownloadDir = ftp://epddownload.bmc.com/smbu_patches//ars/7.0.1/patch012/

Table 3: Files patched for AR System server 7.0.01 patch 012

Patch directory including patched files Destination directory

Windows

./winnt/bin/srvdb2.exe

or

./winnt/bin/srvmssql.exe

or

./winnt/bin/srvoracl.exe

ARSystemServerInstallDir\arserver.exe

For more information, see the “Installation procedures” section for patch 012 (step 4 under “To upgrade by using the file replacement methodTo upgrade by using the file replacement methodTo upgrade by using the file replacement method”).

./winnt/lib/arapi70.jar ARSystemServerInstallDir\ARServer\Api\doc\

./winnt/lib/arapi70.dll ARSystemServerInstallDir\

and

ARSystemServerInstallDir\ARServer\Api\lib\

UNIX (IBM AIX®, HP-UX, Linux®, Oracle Solaris)

./unixPlatform/db2_db/arservdb21

or

./unixPlatform/inf_db/arservinf

or

./unixPlatform/ora_db/arservora

or

./unixPlatform/syb_db/arservsyb

ARSystemServerInstallDir/bin/arserverd

For more information, see the “Installation procedures” section for patch 012(step 4 under “To upgrade by using the file replacement method”).

1 unixPlatform directories are aix, hpux, linux, and solaris




./unixPlatform/doc/arapi70.jar ARSystemServerInstallDir/api/doc/

Previous patch information

Patch 011Release Date: July 31, 2009



SW00294973 The AR System server generated sub-optimal SQL for Join forms with attachments, which adversely affected the performance of such queries.

SW00309518 If you opened the BMC Atrium Integration Engine (AIE) console in BMC Remedy User 7.0.01 or 7.1.00 and clicked any link that pointed to a version 7.5.00 AR System server, then BMC Remedy User hanged with a server timeout RPC error.

SW00310914 BMC Remedy Email Engine (Email Engine) instances in server groups could not process messages. In a server group, an Email Engine instance without a valid ranking value runs in the suspended mode.

SW00311358 The AR System server failed to manage an XML response from a third party publisher—if a web server sent back an HTTP status 202 error, then the web service threw ARERR 9130.

SW00314536 During application installations, data imports using RIK took excessively long to run on UNIX® systems if the system was configured to allow a very large number (0x7FFFFFFF) of open file descriptors.

SW00317183 When a Type Set operation modified a complex web service and the input XML did not contain all the children in the database, the following error was returned: Filter does not exist on server (ARERR 323)

SW00317417 Contents of diary fields were not being displayed correctly.

SW00318122 The Full Text Search (FTS) engine returned the “Search too general” error for all wildcard searches.

SW00318841 Querying a form using FTS indexed fields could lead to duplicate entries in the results list.

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SW00319388 The AR System server did not attempt to reconnect to the Oracle database after the ORA-12523 error occurred.

SW00320189 Workflow queries involving FTS indexed fields returned ARERR 674 or did not return to the client before the timeout expired if they involved many fields and qualified many records.

SW00324618 Modifying a web service on 7.5 sometimes caused the AR System server to crash in the XML layer.

SW00328003 BMC Portal crashed; the hs_err_pid logs indicate a crash in arapi.dll.

SW00328189 arserverd crashed while attempting to communicate with the plug-in server through PluginServerCallWithRetry.

SW00328404 BMC Remedy User threw ARERR 302 while opening a record when another non-admin user was logged in through BMC Remedy Alert.

Fixes for web services

Release 7.0.01 patch 004 contains fixes for web services that require several components to be upgraded simultaneously. To use web services, the following components must all be upgraded to release 7.0.01 patch 004 or higher, or must all remain at release 7.0.01 patch 003 or below:

AR System server

BMC Remedy Mid Tier

BMC Remedy Administrator

If you do not use web services, these components do not require a simultaneous upgrade. See the compatibility matrix at http://www.bmc.com/support for the latest, most complete information about compatibility between BMC Remedy products and versions.


For information about installing patch 011, see the version 7.0.01 patch 011 ReadMe.

Patched filesThe AR System server files are located in the patchDownloadDir/server/ directory. Table 3 lists all the directories and files within that location. You can use this information to upgrade to patch 011 by using the file replacement method.




patchDownloadDir = ftp://epddownload.bmc.com/smbu_patches//ars/7.0.1/patch011/

Note: This URL is provided for reference. The correct way to reach this location is to log in to the Customer Support website (http://www.bmc.com/support) and follow the instructions in the “Downloading and installing the patch” section of the BMC Remedy Action Request System 7.0.01 Patch 011 Technical Bulletin.

Table 3: Files patched for AR System server 7.0.01 patch 011


Windows

./winnt/bin/srvdb2.exe

or

./winnt/bin/srvmssql.exe

or

./winnt/bin/srvoracl.exe

ARSystemServerInstallDir\arserver.exe

For more information, see the “Installation procedures” section for patch 011 (step 4 under “Error: Reference source not found”).

./winnt/bin/arplugin.exe ARSystemServerInstallDir\

./winnt/bin/driver.exe ARSystemServerInstallDir\

./winnt/lib/ardoc70.jar ARSystemServerInstallDir\ARServer\Api\doc\

./winnt/lib/arrpc70.dll ARSystemServerInstallDir\

and

ARSystemServerInstallDir\ARServer\Api\lib\

./winnt/lib/reportplugin.dll ARSystemServerInstallDir\

UNIX (IBM AIX®, HP-UX, Linux®, Oracle Solaris)

./unixPlatform/db2_db/arservdb22

or

./unixPlatform/inf_db/arservinf

or

./unixPlatform/ora_db/arservora

or

./unixPlatform/syb_db/arservsyb

ARSystemServerInstallDir/bin/arserverd

For more information, see the “Installation procedures” section for patch 011(step 4 under “Error: Reference source not found”).

./unixPlatform/bin/arplugin.* ARSystemServerInstallDir/bin/

./unixPlatform/bin/reportplugin.* ARSystemServerInstallDir/bin/

2 unixPlatform directories are aix, hpux, linux, and solaris

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./linux/bin/libarrpc.so

Note: This file has been updated for Linux only.

ARSystemServerInstallDir/bin/

./unixPlatform/doc/ardoc70.jar ARSystemServerInstallDir/api/doc/

./unixPlatform/samples/driver ARSystemServerInstallDir/samples/

Previous patch information

Patch 010Release Date: January 19, 2009



SW00289154 The AR System server crashed on Linux with DB2 while processing GMAL.

SW00293082 When performing a search, if a qualifier had fields with Row Level Security (RLS) and Request ID with RLS, the qualifier RLS was dropped.

SW00293089 When performing a search, if a qualifier had fields with RLS, all dynamic groups were added to the qualifier RLS.

SW00293098 When performing a search, if a qualifier had fields with RLS, all dynamic groups were OR’ed in the qualifier RLS.

SW00293751 The plug-in server crashed intermittently during shutdown.

SW00294686 The timestamp stored in a date field differed by one hour when submitting (OpCreate) a specific timestamp value to a published AR System web service.

SW00295845 After administrative changes were made, the AR System server crashed while freeing the server cache (specific to DB2, when decimal fields were used in View forms).

SW00299599 armonitor did not restart all processes when several processes stopped working simultaneously.

SW00300559 A def file that contained a ä character was corrupted when exporting from an en_US AR System server by using a Unicode client.




SW00300771 The PERFORM-ACTION-ADD-ATTACHMENT Run Process action did not save the changes to the form when the filter name was appended with ‘!.

SW00302176 The AR System server did not attempt to reconnect to remote Microsoft SQL Server databases (subject to the Db-Connection-Retries configuration settings) if the database became unavailable.

SW00302381 ARERR 306 occurred for character fields with $MENU$ attributes. This stopped temporarily appearing after restarting the AR System server.

SW00302517 Some published web services caused a memory leak in BMC Remedy Mid Tier (mid tier).

SW00303194 A Unicode server took almost 10 times longer than a non-Unicode server to return the data for a web service.

SW00303767 If the Take No Action or Modify First Matching Request option was chosen for the If Any Requests Match criteria, and the results contained more than one matching record, the filter Push Field action generated ARWARN [66].

SW00303988 An AR System server with localized messages crashed when exporting a form and its objects if an associated active link did not exist in the database.

SW00304938 Viewing a flashboard that passed a “customqual” parameter containing a date/time field caused the web application server (Tomcat) running The mid tier to crash.

SW00305479 Web services on CMDB 2.0.1 threw a null pointer exception intermittently.

SW00307483 The AR System server crashed when exporting an active link with multiple Open Window and Sort option.

SW00308821 A localized AR System server crashed when a user logged in through a Mid tier client while the AR System User Preferences Logging was set to SQL.

Fixes for reports

If you upgrade to release 7.0.01 patch 010 manually (see the “Installing the patch by replacing files on Windows or UNIX” section, under “Installation procedures”), the fixes for defects SW00293082, SW00293089, and SW00293098 will be included, which require you to update the ReportSelection form. To do so import the reportforms.def file included in this patch.

Note: Without updating the ReportSelection form, non-administrator users will not able to see reports.

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Patched files

Windows

arapi.dll

arapi70.jar

arjni70.dll

arserver.exe

UNIX

arapi70.jar

arserverd

libar.*

libarjni70.*

Patch 009Release Date: August 22, 2008



SW00271509 Performance issues occurred in the Full Text Search.

SW00285982 Full text indexing recovery of complete field indexing created duplicate records in the index.

SW00290002 arreload failed when the AR System server had encryption enabled.

SW00290727 The AR System server crashed during full text indexing, when indexing text fields that had been shortened in size after longer data already existed in the field.

SW00291097 ITSM reports displayed fewer Japanese characters than what the corresponding fields actually contained.




SW00294205 A DB2 based AR System server leaked memory when loading currency fields that had no defined functional currency values.

SW00295334 The arserver crashed if computed group logging was enabled when importing a user with the long computed group list.

SW00296619 Repeated ARXMLCE and ARXMLSE calls with accented characters (éàèâ) caused JVM to crash.

SW00300904 Memory leaks occurred on the API side.



Patched files

Windows

arapi70.dll

arftread.dll

arodbc70.dll

arreload.exe

arserver.exe

UNIX

arftread.*

arreload

arserverd

libar.*

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Patch 008Release Date: July 2, 2008



SW00278972 Problem with the Dynamic groups: search failed when the user who performed the search was an assignee.

SW00287932 The AR System server could crash or return ARERR 49 during retrieval of exported definitions or support files.

SW00288690 The AR System server crashed due to WSDLs that were RPC/Encoded and did not have a schema.

SW00289635 BMC Remedy DSO did not delete the duplicate transactions in the pending queue.

SW00289636 BMC Remedy DSO Pool did not clear all the records in the queue if an error occurred.

SW00292197 An issue occurred with Application-Bus-Time-Subtract.

SW00293290 The PERFORM-ACTION-ADD-ATTACHMENT filter missed out the attachment on the second run.

SW00293344 ARERR 101 occurred while searching for Request ID in a join form.

SW00293793 When a record submitted through a web services call on a parent form that had children triggered a filter on the parent form that consumed a web service defined on a similar parent-child form, an error ARERROR 302: Entry Not Found in Database occurred.

SW00295463 Repeated ARXMLCE and ARXMLSE calls with accented characters (éàèâ) caused JVM to crash.

Notes

See the version 7.0.01 patch 008 ReadMe for important notes.





Patched files

Windows

arapi70.dll

arodbc70.dll

arserver.exe

arxmlutil70.dll

serverds.exe

WebService.dll

websvc70.jar

UNIX

arserverd

libar.*

Patch 007Release Date: April 23, 2008



SW00258472 It was not possible to use Chinese characters as qualifications on the Reports console.

SW00271159 The ARServerd process on the AIX operating system had a maximum memory growth potential of 1.84GB.

SW00272353 Web Service Plug-in did not initialize with server code set, which caused transcoding error.

SW00274334 The AREA plug-in did not behave as expected when the authentication chaining was set to default.

SW00274811 Performance hit due to too many database transactions.

SW00275509 The Custom mapping for the DSO Currency field did not work.

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SW00278972 Problem with the Dynamic groups: search failed when the user who performed the search was an assignee.

SW00279010 When importing a join form the definition for the field permissions were incorrectly cached into the server's memory when they didn't match the corresponding base form field.

SW00279407 The AR System server crashed when searching a multi-level outer join form.

SW00280212 The FTS search returned a syntax error when searching for a word with an apostrophe.

SW00280425 Microsoft Access queries with date/time fields were not supported by the BMC Remedy AR System ODBC 7.0.01 driver.

SW00281333 The AR System server did not attempt to reconnect to Oracle when the ORA-12545 error occurred.

SW00281364 The AR System server 7.0.01 crashed on startup after installing SLM 7.03.

SW00281839 When the size of an attachment was 0 bytes, the API returned the error: ARERR 91: Server can't decode arguments.

SW00282025 The GetListEntryWthFields API call threw the error ARERR154 (Malloc in client library failed) for join forms. (AIX only)

SW00282351 In case of the Attachment field, errors occurred when users tried to add an attachment with a space (“ ”) as the first letter of the attachment name.

SW00282862 Upgrade from 5.12 to 7.01 patch 005 failed with the database error: “The size (75538564) given to the column ‘archiveFromForm’ exceeds the maximum allowed for any data type (8000). (SQL Server 131).”

SW00283040 The AR System server did not return the SQL deadlock Error 566 back to the client during CMDB Bulk transaction.

SW00284381 Special process command Application-Format-Val-SFields made the AR System server crash when workflow had assignments longer than 1000 characters. Using RDP against such workflow crashed the AR System server, too.

SW00284574 arserverd crashed when an active link had a $NULL value when connecting to the AR System server and loading objects into RDP.

SW00284767 Direct SQL from BMC Remedy User 7.0.01 to the AR System server 6.3 failed. When the SQL query was executed on the remote server, the log file displayed a garbage value along with the SQL command.




SW00284929 The AR System server allocated more memory than necessary when retrieving entries from a form through the Set Fields and Push Fields workflow to accommodate the Multiple/Any Requests Match criteria (when the Set Fields and Push Fields If qualification did not narrow down the result set).

SW00285235 Loading of certain WSDLs that contained multiple schemas returned an error: “URI not found ns1.xsd.”

SW00286175 In a server group environment, all API programs running on the same machine as the AR System server were unable to connect to the local instance of the server, even though this was specified by Server-Connect-Name.

SW00286644 When exporting active links, memory leaks occurred in the AR System server, if an active link found in the database was not in the cache.

SW00286760 Enabling and disabling audit for CMDB classes causedARCMDB SIGABRT 6.

SW00287501 The AR System server crashed on Linux when the log file (server side logs, arerror.log, logs created with Log-To-File-Action) size exceeded 2GB.

SW00288480 Reloading join views with attachment fields failed.

Note: The reload failure was corrected and the reload logic was changed to log the error and continue instead of terminating the AR System server.

SW00288779 The AREA plug-in did not behave as expected when the authentication chaining was set to default.

Notes




Patched files

Windows

arapi70.dll

arftread.dll

arodbc70.dll

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arplug-in.exe

arserver.exe

arsvcdsp.exe

FlashboardObject.dll

serverds.exe

WebService.dll

websvc70.jar

UNIX

arftread.*

arplug-in

arservdsd

arserverd

arsvcdsp

FlashboardObject.*

libar.*

libwebservice.*

websvc70.jar




SW00254914 The ARODBC driver did not return any data when ADO was used in VB Scripts to fetch data.

SW00273289 The AR System server deregistered BMC Remedy Alert clients when network problems that occurred but were not specific to the connection attempt with the client.




SW00275042 Could not build SLM service targets after upgrading the AR System server to patch 004.

SW00276061 A license was not released in The mid tier if Prefetch was enabled.

SW00276404 Localized menus were not loaded and used as expected for pattern matching during field validation.

SW00276498 When the AR System server was on Linux, Greek characters were not saved properly when creating a new record through webservices.

SW00276558 When a form had audit enabled log style and contained a character field with a default value such as $ APPLICATION $, the AR System server crashed, if the user did not supply a value and the form was not part of an application.

SW00278974 ARPlug-in crashed when using webservices with basic authentication.

SW00279794 Database views were created with an equality join instead of left outer join to the B table.

SW00279842 Multibyte characters (Korean characters in this defect) were truncated in BMC Remedy ITSM reports.

SW00280138 If startTime was after the available schedule, addition or subtraction of 1 day gave incorrect results.

Notes




Patched files

Windows

arapi70.dll

arftread.dll

ariapi70.dll

arjni70.dll

arodbc70.dll

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arserver.exe

arutil70.dll

WebService.dll

UNIX

arftread.*

arserverd

libar.*

libari70.*

libarjni70.*

libwebservice.*

Patch 005Release Date: October 26, 2007



SW00261406 The date/time value of the first entry in the Diary field showed current the date/time instead of the actual date.

SW00265947 Performance issues occurred on running Crystal Reports due to excessive number of ARGetListVUI and ARGetVUI API calls.

SW00268539 A Reserved Assigned Group (112) field could not translate group names if the value was set by an SQL command.

SW00270362 Entering data into forms without NextId blocks enabled and with a heavy load occasionally caused duplicate entry ID errors.

SW00270366 Server did not use NextId blocks on a newly imported schema until the server was restarted.

SW00270892 arserver crashed when an old notification client tried to register with the server.

SW00271269 BMC Remedy User crashed because of ARODBC when BMC Remedy Incident Management reports were displayed.




SW00271414 The AR System server hung or crashed when a user logged in using a browser from multiple machines.

SW00271539 When a max log file size was set, the <END OF LOG FILE> tag appeared twice on every line in the plug-in log file.

SW00271814 Dynamic SQL Menu generated the error message ARERR 552 (SQL error) when using Mid tier 7.1 to connect to the AR System 7.0.01 server.

SW00272308 The AR System server crashed on Informix when searching a multilayered join that had an outer join and a null inner subjoin.

SW00272353 The transcoding error occurred because the server code set was not used during the initialization of the webservice plug-in.

SW00272450 The AR System server crashed during shutdown when it tried to dereference a NULL pointer.

SW00272454 The AR System server occasionally crashed during shutdown when flushing the I/O stream buffers.

SW00272722 Error ARERR 611 occurred during the creation of Computed Groups.

SW00273064 The ReportCreator plug-in used Server-Name instead of Server-Connect-Name to connect to the local server for loopback API calls.

SW00273115 The Server/Thread crashed when creating a new CTM:People record and assigning Support groups when server events were on for User/Group changes.

SW00273254 The elementFormDefault and attributeFormDefault values were not honored for imported schemas.

SW00273305 In server groups, CMDB server extension library could fail to initialize properly on a server that had Admin operations disabled.

SW00274021 The AR System server used Server-Name instead of Server-Connect-Name to connect to the local plug-in server to access plug-ins.

SW00274194 The floating application license in-use count was not being maintained correctly. An unexpected floating application

license refusal occurred in server groups.

Note: This was fixed in patch 004 for defect SW00274303, but was not included in the ReadMe file.

SW00274632

and

SW00275694

Mid Tier did not release user licenses upon logout if the Prefetch option was enabled.

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SW00274661 The AR System server crashed if encryption was employed when using an AREA plug-in alias, to use a plug-in on another machine, to authenticate users.

SW00274697 Application-Generate-GUID returned values that contained a pound (#) sign, which is not URL-safe.

SW00275232 Once an AR System server instance was upgraded to patch 004, the SLM service targets could not be built.

SW00275329 BMC Remedy DSO server stopped processing records in a heavy load environment. (UNIX only)

SW00275491 Could not run a report on an outer-join form with undefined inner-joins.

SW00275796 Upon upgrading to BMC Remedy User 7.0.01 patch 003, the Set Field active links, which use Direct SQL, failed to run with the AR System server 6.3.

SW00276901 The AR System server driver program did not provide a way to easily set an image into the display properties of a field or form.

Notes




Patched files

Windows

arapi70.dll

ardbcldap.dll

arjni70.dll

arodbc70.dll

arplug-in.exe

arserver.exe

arxmlutil70.dll

reportplug-in.dll



WebService.dll

websvc70.jar

UNIX

ardbcldap.*

arplug-in

arservdsd

arserverd

libar.*

libarjni70.*

libarxmlutil.*

libwebservice.*

reportplug-in.*

websvc70.jar

Patch 004Release Date: August 21, 2007



SW00253968 Target server restart hung the source BMC Remedy DSO server.

SW00259106 Two configuration entries in the ar.cfg file for the ARDBC LDAP plug-in were misspelled.

Note: The spelling was corrected for the settings ARDBC-LDAP-Connect-Timeout and ARDBC-LDAP-Base-Dn.

SW00262512 The AR System server crashed when Next-ID-Commit: F was set and tried to insert a duplicate nextId.

SW00262736 When encryption was enabled, the JVM crashed on the Mid tier side.

SW00263608 The Business Time Segment enabled users to set an end time in the next day for recurring times.

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SW00264038 The AR System server crashed during FTS indexing caused by memory corruption from an uninitialized variable.

SW00264200 An error occurred when an active link name contained a single quotation mark.

SW00264878 A “create class” error occurred when CMDB 2.0.1 was used with BMC Remedy AR System 7.0.01 patch 003.

SW00265309 The AR System server FULL AUTO table workflow that pushes table column SEL > CHAR showed a numeric value instead of character value.

SW00265470 Multilayered joins that have an outer join with null inner subjoins were incorrectly handled. All entries returned in the results list are now displayed properly in the data pane.

SW00265582 Entries in the Distributed Pending form were not processed when a DSO action was called in a filter guide.

SW00265913 User logging within a server group now indicates when no free floating licenses exist because of the usage across the entire group.

SW00266088 BMC Remedy Administrator displayed junk characters when showing application license usage.

SW00267116 Oracle database errors were ignored by BMC Remedy Administrator when a record was modified in the Escalation table.

SW00267218 The AR System server did not detect Oracle database error ORA-12537. It now attempts to reconnect to the Oracle database when error ORA-12537 occurs.

SW00267555 After upgrading to AR System 7.0.01 from AR System 6.3, if a form contained a Status History field for which all the enum values of the Status field (field ID 7) were not previously used, an error occurred when the user attempted to save a record that included one of the previously unused enum values.

SW00268139 Internationalization: Character set encoding was incorrect in the ARSYSTEM and AR_INSTALL UNIX AR System server scripts.

SW00268357 During an import, auditing did not work.

SW00268633 Fields with Dynamic Group permissions were improperly populated when included in Filter Notify emails.

SW00269260 Consumption of web services failed with an incorrect authentication error when using the plug-in server.




SW00269550 The AR System server did not perform application license validation on all entry-related API calls.

SW00269821 Importing data (updating old records with new record data) deleted data from fields it was not updating with a filter Push Fields action.

SW00269953 DB2: In a table field, a Next Chunk menu item did not appear when more items could be displayed.

SW00270274 The AR System server 7.0.01 patch 003 failed while processing a complex form in a cluster environment.

SW00270346 The $MENU$ field pattern matching could produce an unexpected ARERR 43.

SW00270446 The value unqualified was not properly supported for elementFormDefault or attributeFormDefault values while consuming external web services using filters.

Note: To implement this fix, you must also install patch 004 of BMC Remedy Mid Tier and BMC Remedy Administrator.

SW00270675 Performance degradation when running the SRMS benchmark.

SW00270953 The AR System server with BMC Remedy Encryption-Performance Security installed report error 9004 in the arerror.log file.

SW00271004 The AR System server crashed or hung when user logged in with a browser from multiple machines.

SW00271016 The length of the Group List field (Field ID 104) on the User form was incorrectly shortened during an upgrade. This field now retains the length 4000 when it has been set.

SW00271022 The AR System server hung if nextId blocks were enabled for a form when multiple threads were performing bulk transaction calls.

SW00272069 The AR System server crashed on server admin plug-in access.

Known issueTable 11: Known issue in AR System server 7.0.01 patch 004


SW00268520 On Linux, ARERR 91 can occur if the kernel setting for tcp_wmem (TCP send and receive size) is not a multiple of 4.

Workaround: To resolve this, correct the tcp_wmem setting so that all values are divisible by 4.

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Notes




Patched files

Windows

arapi70.dll

ardbcldap.dll

arealdap.dll

arftread.dll

ariapi70.dll

arjni70.dll

arplug-in.exe

arserver.exe

arxmlutil70.dll

arxmlutil70.lib

serveradmin.def

serverds.exe

user.def

WebService.dll

UNIX

ardbcldap.*

arealdap*

arftread.*

arplug-in



arservdsd

arserverd

libar.*

libari70.*

libarjni70.*

libarxmlutil.*

libwebservice.*

serveradmin.def

user.def

Patch 003Release Date: June 12, 2007



SW00252963 When users installed AR System 7.0.01 for all locales, the installer failed when importing over 2000 records into the Message Catalog form.

SW00253799 For Spanish Unicode, Business forms did not load.

SW00256255 The web URL of the Notify filter action does not properly populate the EID value (NULL was used).

SW00256544 The ARDCMDB daemon crashed under certain conditions.

SW00257019 In AR System 7.0.00 patch 002, the AR System server crashed with Signal 11 at RPC 390635 (list daemon) by a GLEWF call.

SW00257314 The PERFORM-ACTION-DELETE/ADD-ATTACHMENT $PROCESS$ command was executed outside the entry transaction.

SW00257430 When upgrading AR System from version 5.1.2 to 6.3 patch 018, the installation failed because of a problem converting the version 5 password format to version 6 format when a single quotation mark was present in the encrypted string.

SW00257596 The AR System server occasionally failed after adding a computed group to the system.

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SW00258759 The AR System server crashed when a semicolon was appended to the end of an application license string in the User form. The semicolon should be used only as license separator.

SW00259456 The AR System server crashed during shutdown on UNIX and Linux.

SW00259878 Users could view objects with a permission group of None.

SW00259896 The plug-in server terminated when accessing the Configuration ARDBC vendor form plug-in.

SW00260169 Complex Search Threshold could not be set to 0 (unlimited) in BMC Remedy Administrator. A complex FTS search might overflow a small threshold value and report error 674.

SW00260538 The AR System server crashed while upgrading to version 7.0.01 using BMC Remedy User 5.0.01.

SW00260737 FTS generated an incorrect SQL if the search keyword was an all-space string. The solution treated this kind of search as searching for NULL.

SW00260753 An escalation performing the Run Process filter action on CMDB forms resulted in malloc errors (300) and a filter log error 326.

SW00261037 A fix was made for the AR System server crashes on forms with more than 709 fields and 102 views. Despite the fix, BMC Remedy AR System did not support infinite views or fields (until memory ran over). The buffers were increased by 20%.

SW00261057 BMC Remedy Mid Tier 6.3 received sporadic ARERR 91 errors and RPC call fail errors until the JSP engine was restarted.

SW00261201 Message 8991 in the message catalog appeared to be wrong.

SW00261203 On DB2, when the currency was 0.00 USD, the Java API threw NumberFormatException from BigDecimal.

SW00261455 A Set Field By Locale active link and filter did not search for the NULL value in Locale field as a fallback.

SW00261871 Minimize the impact of user definition changes in a single server and in server group environments.




SW00261949 Database performance issues occurred when a join form had an attachment field.

Note: This defect was raised with reference to the CMDB BMC_ComputerSystem class (join form):

Upgrading only the AR System server to patch 003 on existing CMDB–It is not expected that on applying the server patch, the database query will change as desired. To change the query, add a field to one of the base forms (BMC_BaseElement or BMC_ComputerSystem) and add the same field or base form to the join form, BMC_ComputerSystem. This drops the existing database view of BMC_ComputerSystem and re-creates it with a fixed one. You can delete this field from the BMC_ComputerSystem form later. A similar rule applies to non-CMDB forms.

Installing CMDB on top of the AR System server patch 003–No manual changes to the forms are expected. CMDB should create a database query for the BMC_ComputerSystem form as expected. All newly created join forms with attachment fields from the base form will also have database queries generated as expected.

SW00262028 You could not add a user that included a single quotation mark (’) to the Computed group.

SW00262232 Application floating license warnings might not have been issued if a license expires and could not be reacquired.

SW00262265

and

SW00263526

AREA LDAP did not make a connection with a valid LDAP server configuration.

Note: The line Plug-in: arealdap.dll is added to the ar.cfg file when the AR System server is upgraded from an existing patch to patch 003 with the AREA LDAP option selected during the upgrade. This creates problems for external user logins. Defect SW00267109 was submitted for the same problem.

Workaround: Remove this line from the ar.cfg file and restart the server.

SW00262383 DSO had high CPU usage and excessive logging in a server group environment.

SW00262389 Extremely long user names recorded in the BMC Remedy User log file could cause buffer overflow.

SW00262612 Floating licenses were incorrectly released in a server group environment.

SW00262685 Errors occurred with chunking in AR System 7.0.01 patch 001.

SW00262796 Server memory corruption occurred when multiple form definitions were retrieved and some forms had auditing defined. This operation was used by BMC Remedy Migrator to load its cache.

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SW00262913 The arsignal utility program used AR_SIGNAL as its user name instead of Demo.

SW00262933 AR System 7.0.01 patch 001 could not save forms with diary fields that were out of row.

SW00263455 You could not save a currency field if the currency code in the default value was not specified in the functional currencies list.

SW00264053 The AR System server tried to reconnect to the Oracle database when error ORA-12535 occurred.

SW00265120 GROUP BY clause in the FTS SQL command was malformed when an attachment field was included.

SW00265153 The AR System server crashed in CALL GUIDE/FILTER API.

SW00265820 The AR System server installed with many errors in the ARSystem_error.log file. Using non-ASCII characters in definition files caused problems across locales. For maximum safety, use ASCII only in def; use non-ASCII in view defs. (Japanese UNIX and Sybase)

SW00265826 Could not create a computed group starting with user name.

SW00265860 An application floating license that is required to be available could be unavailable in a server group environment.

SW00266282 Crash occurred during email notification.

Notes




Patched files

Windows

arapi70.dll

ariapi70.dll

ardbcldap.dll

arealdap.dll



arjni70.dll

arodbc70.dll

arplug-in.exe

arserver.exe

arxmlutil70.dll

Serverds.exe

WebService.dll

UNIX

ardbcldap.*

arealdap*

arplug-in

arservdsd

arserverd

libar.*

libari70.*

libarjni70.*

libarxmlutil.*

libwebservice.*

Patch 002Release Date: April 10, 2007



SW00249584 Could not create a vendor form by using an anonymous bind user.

SW00250041 During installation, RIK (Remedy Installation Kit) crashed when libxmlutil.so was found in its library search path. (UNIX)

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SW00250589 A user with special characters (like ä, ö, ü) in the password could not log in to the AR System 6.3 using BMC Remedy Mid Tier 7.x. Access from BMC Remedy User worked properly.

SW00252148 An embedded native report in an active link did not work on UNIX versions (Solaris, Linux, AIX, and HP-UX).

SW00252880 After a report was run, all ARGetListEntryWithFields calls returned corrupt data.

SW00253122 When consuming a remote web service, arplug-in corrupted data that contained foreign characters.

SW00253885 Application fixed licenses that were removed from a user were unavailable to other users until the server was restarted.

SW00253919 The AR System server memory grew during the installation of CMDB extensions.

SW00254286 ARERR[623] authentication failed errors occurred during long running Recon jobs with performance encryption enabled.

SW00254422 In prior versions of the AR System server, SUBSTR("abcd", 2, 0) returned abcd.

In the AR System server versions 6.3 patch 018, 7.0, and 7.0.01, SUBSTR("abcd", 2, 0) returned a blank.

Note: The old behavior has now been restored.

SW00254437 Sometimes, a Notify on Submit (to Include fields) action dif not include the fields in the email. It worked if you added the fields to the Notify Text.

SW00254550 The AR System server crashed at startup during an upgrade from AR System 5.1.2 to 7.0.01.

SW00254683 Some SQL statements related to full text indexing worked improperly on case-sensitive installations of MS SQL and Sybase databases.

SW00254724 The AR System server passed a Field Value List containing field ID values of 0 to CMDB.

SW00254732 The AR System server did not allow users to modify archive properties of a form when the form and field permissions of the main form and archive form differed.

SW00254831 The AR System server memory leaked when an XML definition file was imported.




SW00255035 The ARReload utility did not refresh the licTypeApp field in a user’s cache from the Application License field in the User form.

SW00255074 Giving a user four or more application fixed licenses at the same time caused the server to reject the operation.

SW00255242 CMDB was unable to create new classes on a lite licensed server.

SW00255323 The AR System server displayed warning messages too frequently when a user could not obtain a floating license.

SW00255545 AR System 7.0.00 forms did not roll back from a user-defined error in some conditions. This could lead to data inconsistency in those conditions.

SW00255566 The Japanese version of BMC Remedy Administrator could not create a form on a Japanese non-Unicode Linux server.

SW00255597 Signaling of DSO and application processes (like BMC Remedy Approval Server) worked incorrectly in multiplatform server groups.

SW00255666 SQL logging for updates of Oracle CLOB data were better defined when the writing of the LOB data began and ended.

SW00255713 The original Application-Bus-Time-Add command returned unexpected result and ignored tags if the Amount parameter was 0.

SW00255732 Application-Confirm-Group did not support role ID.

SW00255819 The AR System server crashed during AuditFunction.

SW00255870 Delete Reconciliation Job aborted after deleting approximately 1000 CIs from the TOPO dataset. It caused the arserverd process to crash.

SW00255954 The AR System server was not logging the assignment and release of application user licenses.

SW00256211 A file handle leak occurred when an email notification was sent to Group.

SW00256399 The plug-in log was missing time stamps.

SW00256422 Non-continuous enumerated values were not translated to “real values” in the Notify action.

SW00256702 The AR System server did not allocate available server group licenses.

SW00256998 When container objects in XML format were exported, the modifiedDate incorrectly contained the current date instead of the modification date.

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SW00257163 The CMDB process crashed when the server set the minimum API version higher than 3. CMDB tagged its RPC calls with version 3, which the server could not recognize.

SW00257216 Some special Japanese characters (for example, a full-width hyphen and full-width tilde) became garbage if they were entered through the mid tier.

SW00257219 The Direct SQL filter action failed when the value of the field referenced in the qualification contained an apostrophe (’).

SW00257310 The AR System server crashed if errors occurred when notifications were sent. Crashes occurred when the AR System server error message was improperly formulated.

SW00258066 The Application-Bus-Time2-Get-Next-Window command crashed the server when a monthly recurrence that occurred on day 29, 30, or 31 was used to calculate the available time.

SW00258346 When an email notification went to a group, the notification was sent to all users in the group, but only the first notification had the email body.

SW00258528 The AR System server terminated while performing an escalation Notify action on an application form that enabled user licensing.

SW00258660 An error occurring during a filter action did not immediately return an error; the remainder of the filter's actions were still processed. However, all transactions were properly rolled back.

SW00259697 BMC Remedy Flashboards were missing after the AR System server was upgraded to version 7.0.01.

SW00260275 Filters on the base forms of join forms were executed when they should not have been.

SW00262263 In a server group environment, the AR System server crashed when user license types were changed from fixed to floating or from floating to fixed.

Notes




Patched files

Windows



arapi.dll

ardbcldap.dll

ariapi.dll

arjni70.dll

arodbc70.dll

arplug-in.exe

arserver.exe

arxmlutil70.dll

WebService.dll

UNIX

ardbcldap.*

arplug-in

arserverd

libar.*

libari70.*

libarjni70.*

libarxmlutil.*

libwebservice.*




SW00252864 Unicode upgrade: A database upgrade program crashed when trying to fix the filter_sql table.

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SW00249337 While an error condition was handled, the address of the variable status was passed to ARAddErrorMessage(). This caused a SIGBUS/Alignment.

SW00251316 Importing archive forms returned the error: A Core definition from the definition file is incorrect (1) :: ARERR (405).

SW00251812 When workflow (filters) called Application-Release-Pending multiple times in a Run Process filter action, a database time-out could occur or changes might not be saved.

SW00251883 A Set Fields $PROCESS$ action with the PERFORM-ACTION-SAVE-ATTACHMENT application command did not always receive the correct data to save.

SW00251934 In a server group, permission-related database updates to data visualization forms were repeated on each server when updating on one server was all that was needed.

SW00251972 The AR System server crashed while refreshing a table field that contained an invalid qualification.

SW00251973 The code expected a return value when making an UPDATE call to the database. An error occurred because UPDATE calls do not return data.

SW00252357 Server-side table loop was not looping through all entries in table field.

SW00252411 Server group licenses were not recognized.

SW00252506 Master flag was set to NO on both DSO records, but returning server should have the master flag set to YES.

SW00252577 Added a protection mechanism to make transaction closing fail-safe.

SW00252902 Optimize SQL executed to handle null attachment data.

SW00252943 When no auditing type was set for a join form, it did not audit the base regular form for updates.

SW00252965 For Informix, the OUTER keyword made the join action happen after any other filters were applied on an inner table. So search results included all entries from the dominant table.

Note: To run the join action before the filters, use LEFT OUTER JOIN instead.

SW00252967 Often, the pointer xbuf in the RPC layer was not freed, which caused memory leaks.




SW00253074 The diary field value was not properly handled for large data. A DECODE DIARY FAILURE message was displayed.

SW00253141 Optimization of SQL was generated for status history on entry creation when the initial status had a nonzero enumerated value.

SW00253172 Pointers were set to 0 before they were freed. They were leaks.

SW00253179 ARERR 8999 occurred when a new field was added to a view that did not exist on the archive.

SW00253274 An encrypted string memory leak occurred during import loading of an active link action.

SW00253275 The GetActiveLink call had a form name list memory leak.

SW00253277 The ARSetSupportFile call had a memory leak.

SW00253282 tempName was freed only on the Windows platform. It had leaks on other platforms.

SW00253377 Eliminated the SQL statement querying the Full Text Pending form when no full text licenses are present.

SW00253383 Added more information about monitored processes in armonitor.log and the monitor console to record start, stop, and restart of each process.

SW00253497 DSO transactions were not logged in their associated DSO pool log file when the pool name had special characters such as *, /, or a space. The AR System server created a DSO pool log file from the DSO pool name.

SW00252204 AR API call AREncodeDiary() did not return a NULL-terminated string.

SW00252444 Because of a problem in the API, the SLA installation failed when the ARAPILOGGING environment variable was set.

SW00253600 Set up a file descriptor limit of the shell to run the AR System server so that servers on Linux can handle up to 16384 file descriptors.

SW00248485 XML encoding of attachment data could use the wrong length.

SW00253632 Key Exchange failed errors occurred on plug-in server calls after the encryption key expiry times.

SW00253821 ARERR 92 occurred when a user tried to delete CIs from BMC.CORE:BMC_BaseElement.

SW00254698 When used with MS SQL 2005, the AR System server returned an invalid object name master..spt_server_info SQL error.

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SW00253637 Application-Copy-Field-Value should have returned 0 if successful.

SW00256669 The AR System server was not escaping single quotation marks in Direct SQL.

Notes




Patched files

Windows

arapi70.dll

ardbcldap.dll

arjni70.dll

armonitor.exe

arserver.exe

arxmlutil70.dll

Serverds.exe

UNIX

ardbcldap.s[ol]

arservdsd

arserverd

armonitor

arsystem.cat (Russian)

libar.a

libarjni70.*



Where to get the latest product information

To view the latest BMC product documents, see the Customer Support website at http://www.bmc.com/support. Notices, such as flashes, technical bulletins, and release notes, are available on the website. You can subscribe to proactive alerts to receive email messages when notices are issued or updated. For more information about proactive alerts, see the Customer Support website.

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BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

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UNIX is the registered trademark of The Open Group in the US and other countries.

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