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Adam Maddison (@dog_bytes) quoting Dan North (@tastapod),Agile Cambridge 2016
“Leading by example,behaving well”?
Edward D. Hess, Servant leadership: A path to high performancewww.washingtonpost.com, April 28th 2013
“Unblocking all the things andgetting out of the way”?
“Serving people”?
Serving the team
Serving the process
Serving the team
Serving the team
Pursuing purpose
Robert K. Greenleaf (1904-1990)
Three key essays:
• The servant as leader
• The institution as servant
• Trustees as servants
Key thoughts:
• Servant first, then leader
• Legitimacy
1. Help others to be successful• Removing impediments,
meeting immediate needs
2. Help others find autonomy & meaning• Together developing and pursuing
the organisation’s values, mission, and purpose in society
3. Help develop servant leadership in others• Ensuring that this process will
continue
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Small acts of [Servant] Leadership, circa 2013
• positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/• positiveincline.com/index.php/2013/06/small-acts-of-leadership/• Kanban from the Inside (2014), chapter 6
Six strategies for effective Lean-Agile transformation
Strategies toaddress gaps
Strategies to sustain transformation
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
Servant Leadership
Strategy 1: Skills-first
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Strategy 2: Needs-first
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
GDSSimon Kaplan
Start with needs**user needs not government needs
Wednesday, 5 November 14
www.slideshare.net/j_boye/simon-kaplan
User story:As <persona>,I want <what>so that <why>
Job story:When <situation>,I want <what>so that <resolution>
User story:As a driver,I want a list of directionsso that I can review my route
Job story:When I’m about to leave the motorway, I want to know what’s coming next so that I can choose the right lane on the slip road
Strategy 3: Team-first
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Six strategies for effective Lean-Agile transformation
Strategies toaddress gaps
Strategies to sustain transformation
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
Servant Leadership
Strategy 4: Improvement-driven
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Instead of “checklisting” practices…
üRound the room with the three questionsüReviewing the board right to left
…reflect on their outcomes
• We share progress on our work frequently and are quick to collaborate as the need or opportunity arises
#cleanlanguage
• “What would you like to have happen?”• “Then what happens?”• “What needs to happen for that to happen?”
Frame action as hypothesis
We believe that(actionable change) ____________________________
will result in(meaningful impact) ____________________________.
We’ll know that we have succeeded when(observable outcomes) ____________________________