SEPTEMBER 25, 2014 THIRD Quarter BOARD Meeting (via Video … · 2015-08-07 · and youth. Child poverty, youth homelessness, juvenile delinquency, and other complex challenges threaten

NATIONAL HUMAN SERVICES OUTLOOK

NAPIPM 35th Annual Education ConferenceMonday, August 10, 2015

Savannah, Georgia

Tracy Wareing EvansExecutive Director

American Public Human Services Association

Our Value Proposition

• integrated, outcome-focused policy and practice that best positions our members to positively impact the lives of the people served and meet the expectations of taxpayers

Influence•knowledge by advancing and sharing state and local

innovations and evidence-informed practices that strengthen our members’ work and help them achieve sustainable and effective results

Build • members with each other, with key partners,

and with national experts to collectively leverage transformation at local, state and national levels

Connect

Delivering on It

• By advancing Pathways, a comprehensive policy and practice agenda

• By introducing new ideas and urging Innovation Demonstrations

Set the Course

• Through a 21st century business model• With a focus on organizational effectiveness• By maximizing use of technology and data

Modernize Approaches

• Of each Affiliate• By entering into transformational partnerships• By elevating local and state innovations

Leverage Expertise

Shaping Our Path Forward

Pathways : The Guiding Framework for Our Collective Destination

•Four priority outcomes

•Five practice strategies

•An array of foundational supports

•General markers of the desired future state

•Mapped to the Human Service Value Curve

•Designed to leverage what’s shaping our path forward www.aphsa.org/pathways

Antonio M. Oftelie. The Pursuit of Outcomes: Leadership Lessons and Insights on Transforming Human Services: A Report from the 2011 Human Services Summit on the Campus of Harvard University. Leadership for a Networked World. 2011.

The Human Services Value Curve

Shaping Our Path Forward

Integrated Policy

Modern Platforms

InnovationLabs

Investing in Outcomes Science Partnering

for Impact

Six Agents of Change

Shaping Our Path Forward

Integrated Policy

Setting the Stage to Integrate

• Multiple Federal-level cross agency efforts underway – across HHS, Education, Labor, HUD, Dept. of Agriculture, SSA & others

• OMB as a key influence• More system thinking in

reauthorizations – e.g., CCDBG and WIOA

• “Place-based work” and “Two generation approaches” driving policy and practice

• Financial incentives for states: A-87 Cost Allocation Exception • Busting confidentiality myths

Modern Platforms

Enabling Transformation

• Modernizing legacy systems• Designing Apps supporting

modern customer interfaces• Aligning business processes

and flow to modern service delivery

• Aligning workforce capacities with modern approaches

• Attracting the Millennial workforce to the public sector

Innovation Labs

Creating Learning Opportunities

• Embedding R&D in business model; use of “learn by doing’approaches

• Consumer voice driving change

• Offices of innovation at federal, state and local levels; growing numbers of innovation grants

• Similar efforts underway in other countries

Investing in Outcomes

Identifying & Scaling What Works

• Results-driven investments through non-traditional ways of financing

• Use of data and predictive tools to gain powerful insights and use limited resources more smartly

• Use of evidence-informed and promising practices generated through small tests of change and new high quality, low cost evaluation processes

Social Impact Financing

Predictive Analytics

Rapid Cycle Evaluations

Program Integrity

Applying Science

Applying What Science Tells Us

• Brain Science; Executive Functioning; Resiliency

• Behavioral Economics

• Framing – how to tell the story of impact

Reframing Human Services

What is Framing?

Frames are just structures of thought that we use every day. All words in all languages are defined in terms of frame-circuits in the brain. But ultimately, framing is about ideas, about how we see the world, which determines how we act.

George Lakoff, Linguist

National Human Services Assembly 2015

What Can Framing Research Tell Us?

1. What the EXPERTS know

2. What the PUBLIC believes

3. What FRAMES Americans use to THINK ABOUT Human Services

4. What erroneous FRAMES are at work

5. What OTHER FRAMES in American culture could help people think differently

6. Which elements of those other frames we can USE

National Human Services Assembly 2015

• You say…We are failing to do right by children and youth. Child poverty, youth homelessness, juvenile delinquency, and other complex challenges threaten the health and well-being of the next generation. Isn’t it time to invest more?

National Human Services Assembly 2015

National Human Services Assembly 2015

Values and Metaphors that Effectively Convey Human Services

• Human potential

• Building well-being

Partnering for Collective Impact

Leveraging the shared vision

• Requires new and sometimes unlikely alliances

• Eyes on the same prize –shared ownership in measuring and articulating impact

• Shift from linear/contractual to dynamic/outcome driven public-private partnerships

A Brief Look at the National Policy Scene

Major Policy Issues Being Moved and Watched

• Child welfare finance modernization• A-87 extension and related governance Initiatives• Workforce engagement (including TANF, WIOA, and related

programs and initiatives)• CCBDG• NIEM and other data standardization and data sharing

initiatives• SNAP and nutrition supports• Budget and appropriations• Alignment between human services and Medicaid and

exchanges• Immigrations reform• Housing and homelessness• Aging issues• Fatherhood support

Workforce Engagement CCBDG

SNAP and Nutritional Supports

Key Performance Areas for NAPIPM

Major Issues Being Moved and Watched

Additional Resources

For stories of innovation checkout: http://aphsa.org/content/APHSA/en/pathways/TransformationsinAction.html

For help with data analytics, integration across health and human service sectors and shared governance, checkout our National Collaborative:

http://aphsa.org/content/APHSA/en/pathways/NWI.html

For help with Framing, checkout Frameworks Institute at: http://www.frameworksinstitute.org/ as well as the National Human Services

Assembly at: http://www.nassembly.org/

For more information on Two Generation approaches, checkout the work of Aspen Institute, Ascend: http://ascend.apseninstitute.org

For help with Collective Impact, go to: http://collectiveimpactforum.org

To find more information about our Members’ efforts and get involved:

Visit www.aphsa.org

© American Public Human Services Association. All rights reserved.