September 2015

ncca September 2015

The official journal of the National Carpet Cleaners Association

newslink

Count The Costs First!

The ‘Shading Phenomenon’

Features:

CCC 2015

Picture©Brintons Laura Ashley Collection Ryedale Soft Truffle

Contents

03

04

06

10

12

14

22

24

From the Editor: The Carpet Cleaners

Carnival - a huge success again this year!

From the President

TrustMark update

In my experience...

The Carpet Cleaners Carnival 2015 - Full

report on the Carnival this year, including

feedback from exhibitors and visitors, as

well as photos taken at the event

Count the costs first!

‘Self-policing’ by the self-employed

The ‘shading phenomenon’

Published monthly by:

The National Carpet Cleaners Association,62c London Road, Oadby, Leicestershire, LE2 5DH.Tel: 0116 271 9550E-mail: [email protected]: www.ncca.co.uk

Nicky Law

Keith Robertson

Nikki Law

Paul Pearce

Glyn Charnock

Martin Johns

Keith Robertson

Denise Pitt

Editor

Editor in Chief

Design Editor

President/Admin Director

Technical Director

Company Secretary/1st Vice President/Training Director

Corporate Director/2nd Vice President

Membership Director

Marketing Director

Co-opted Franchise Director

Nigel Lay

Allan Simmons

www.facebook.com/NCCAFloorCarewww.twitter.com/NCCA_floorcare_

Opinions expressed in this publication are not necessarily those of the Association or it’s officers or members. Whilst every effort is made to ensure the accuracy of the statements within this publication, we cannot accept responsibility for any errors, or omissions, or matters arising from any clerical or printing errors, and whilst every care is taken of manuscripts and photographs submitted to us, we can accept no responsibility for any loss or damage.

©Carpet Cleaners Association Ltd 1994 (Trading as the National Carpet Cleaners Association). No part of this Newsletter may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Carpet Cleaners Association Ltd.

newslink page 2

From the Editor: The Carpet Cleaners Carnival - a hugesuccess again this year!

Nicky LawNewslink Editor

newslinkpage 3

hank you to everyone who supported the T 2015 Carpet Cleaners Carnival (CCC). We are

pleased to report that the event was a big success

again this year!

Held annually at Wicksteed Park in Kettering, the

CCC has proved hugely popular since its launch in

2011 and this year was no exception. If you didn't

attend, you really did miss out on a great day!

The 2015 Carnival was open to everyone in the

industry and was visited by both members and

non-members together with their partners,

friends and children - providing cleaners from all

over the UK with the opportunity to take a break

from work whilst remaining fully up-to-date with

the industry.

The event included an exhibition featuring big-

name manufacturers and suppliers who were

promoting the very latest equipment. Visitors

were able to meet NCCA Corporate members and

other similar businesses, compare different

systems, view new product launches, ask those

all-important questions and even bag themselves

a bargain!

The 2015 Carnival also included a seminar

programme and this year the spotlight was very

much on marketing. Feedback from visitors last

year indicated that they would like more

information on sales and marketing at future

events and, in respect of this, we organised a fully

integrated marketing programme to run at the

Carnival this year.

However, we hadn't forgotten

the popularity of the technical

seminars and the last seminar

of the day, hosted by Paul

Pearce, provided delegates with

an interesting insight into how to clean luxury

carpets and soft furnishings… an area which

many people struggle with.

Alongside the exhibition and seminars there

was also lots to keep the less industry-minded

visitors entertained, including children's activities

and even a magician. And for those who wanted

to stretch their legs, there was plenty to occupy

them within the park itself including a

playground, a lakeside area, a fairground and lots

of places to eat.

The Carnival was again pleased to support our

official event charity, Kirsty's Kids. NCCA

Member, John Bryden, who runs the charity in

honour of his daughter Kirsty and her work to

help sick and underprivileged children, has

expressed his gratitude for the assistance he

received in fundraising on the day and has said

that with everyone's help he was able to raise an

incredible £1,173!

***************************************

To see a full report on the Carnival this year,

including feedback from exhibitors and visitors

as well as photos taken at the event, see the

centre pages of this month's Newslink.

Nigel LayFrom the President

newslink page 4

he fifth Carpet Cleaners Carnival, held on

September 12th at Wicksteed Park, was T well attended by both NCCA members and

non-members. The exhibitors reported brisk trade

and significant enquiries, and it was great to see

new exhibitors at the show.

A series of seminars were run throughout the

day and, this year, the focus was very much on

marketing, with the first three seminars forming a

fully-integrated marketing programme to assist in

maximising opportunities for business growth.

During one of these seminars we were informed

that each and every part of what the customer

sees is integral to how they form their opinion of

us. From how we present ourselves to our van

livery, it's all part of the ‘sales’ process.

This made me start to think about the role that

Social Media now plays in our client exposure

experience. I think that we have all seen on

YouTube, Facebook etc., the 'comical' videos of

people vacuuming when the vac hose has

detached from the vacuum or similar; we also see

a lot of content where overshoes are not worn,

pre-spray is liberally sprayed around (without care

for walls or furniture) and various other haphazard

antics. In the eyes of the client, how professional is

the image that is being portrayed?

As NCCA members we have a code of ethics to

ensure that all members are seen to be

responsible, professional companies that are the

standard-bearers for this great industry of ours.

How easy is it to be seen to be the uneducated,

unprofessional, run of the mill cleaner? It is worth

bearing in mind that, if this is how we are

presenting ourselves, we could easily taint the

image of other members who take pride in the

professionalism displayed by the NCCA - those

who wish to project their own high standards

without being tarnished by others.

So, please think very carefully about the media

you are using to expose your business to a wider

audience. You need to ensure that the content is

high quality and professionally presented.

Remember… together we can make a difference

and separate the professional from the herd.

New NCCA Members

Noble Environmental Solutions LtdPudsey, Leeds, West Yorkshire

Impshine LtdReepham, Lincoln, Lincolnshire

NCCA Shop

Are you making the most of your NCCA membership?

Have you got an NCCA tie, badge, leaflets, survey forms or van stickers?

To see all the NCCA items for sale, log on to the Members' Area of the NCCA

website.

An exciting new position is being created with a London based long established industry leader.

An Operations Manager with a proven knowledge of textile cleaning and a passion for service quality is now required.

Performance driven individual who can work with and manage an efficient team to deliver excellence in our field of operations.

The successful candidate will be able to demonstrate past successes and formulate future goals within a high end business.

Experience of curtain cleaning, carpet and upholstery cleaning are vital to this role.

Ability to motivate and manage staff to fulfil targets is essential.

The successful candidate will have a proven track record in driving sales and commitment to quality service.

********

Please apply, including C.V. to: G.W.D. Selection,15 Bonser Road, Twickenham, TW1 4RQ.

OPERATIONS MANAGER REQUIRED

Latest TrustMark Statistics

Since its launch in April last year, the category

Carpet and Upholstery Cleaners on the TrustMark

website has been searched a total of 100,154 times!

TrustMark membership within the Carpet and

Upholstery Cleaners category is ONLY available to

NCCA members. So, put simply, that's over 100,154

times NCCA members' company details have been

searched by consumers looking for a carpet and

upholstery cleaner on the TrustMark website!

How to apply for TrustMark membershipTo see joining criteria go to ‘Benefits and Schemes’

in the members’ area of the NCCA website.

If you would like to apply to become a TrustMark

member please ring the NCCA office on 0116 271

9550 or email: [email protected]

of Since publishing a referral statistics report in the last

issue of Newslink there have been 150

recommendations for full members provided by the

NCCA.

This number is made up of 68 referrals from the NCCA

office, 79 potential customers contacting

members directly through the website, and 3

referrals to members without email addresses, which have been tracked

by the office.

Member referral report

newslink page 6

Derek Bolton (Honorary Member)The ‘shading phenomenon’

he mystery of shading on cut

pile carpets has been around

for as long as I can Tremember. I have seen it described

many times (in fact I may have

described it this way myself) as a

'phenomenon' and it most certainly

is… an unsightly one!

I am surprised that, after all this

time, the technical boys and girls

involved in the manufacturing side of

things have not been

able to enlighten us

as to just 'how' or

'why' it should occur.

What prompted me

to write about this

subject was a label I

came across recently in a carpet retail outlet (sadly

I didn't make use of my camera this time… I wish I

had… silly me). It stated that the cut pile carpet

was GUARANTEED against shading, however, a

little further down the label there was the usual

disclaimer stating that any phenomenon of

shading was NOT a manufacturing problem (yet

another case of conflicting information on labels!).

I did ask the nearby sales lady how they could

guarantee against shading and what process had

been adopted; the lady said that she didn't know.

Firstly I would like to remind you that there are

generally two explanations for the appearance of

what is known as shading, pooling or

watermarking.

These are:

These theories include:

1. The so-called 'natural phenomenon' - this is

where random 'watermarking' takes place soon

after some cut pile carpets are laid (there are

many theories as to why this happens).

2. Pile distortion from foot traffic.

However, on doing a bit of research, I have found

that many of the theories put forward as to the

cause of the 'natural phenomenon' have been

discounted.

1. Sub-floor irregularities - apparently this can

create, albeit very slight, a watermarking effect on

carpet fibres. Thinking about it though, this

probably wouldn't contribute to the problem until

the carpet had been 'trafficked'; therefore I

Carpet shading

newslinkpage 7

wouldn't consider this to be 'natural' occurrence,

more the result of activity.

2. Static electricity - this has also popped into the

equation but soon discounted because, as with

above, an element of foot traffic would be

required.

3. Air flow - this has been suggested at some point

but, again, if it was a potential candidate I would

suggest it falls more into the 'mechanical

distortion' than the 'natural' category.

4. Electromagnetic Fields (created by fitted

electrical wall sockets within a room) - the boffins

have discounted this suggestion as well. However,

I felt, and still feel, that it is a rational idea worth

consideration.

Now I do stress that I am 'just a carpet cleaner'

with NO technical background whatsoever,

however, I still have one or two brain cells that

function from time to time and can apply a

reasonable amount of, what I consider as,

common sense.

I still remember when I was at school (several

years ago) conducting experiments with a piece of

paper, a magnet and a few iron filings. The filings

were placed on the paper with the magnet

beneath and the paper tapped gently… the filings

rearranged themselves in patterns around the

magnet (who needs High Tech?). So, why

shouldn't carpet fibres respond in a similar way? I

would love some technical person with a few

letters after their name to enlighten me as to the

feasibility of this.

Ok, I may be wrong but let's take this a little

further. A few years ago I wrote an article on

behalf of the NCCA for a trade magazine, which

went out to retail outlets, all about shading and

pile distortion. I then received a telephone call

from an elderly gentleman who was the MD of

three carpet retail outlets in the South of England.

He said he was pleased that I had differentiated

between pile ‘shading’ and pile ‘distortion’. In the

ensuing long conversation he informed me that,

together with a friend who was an

electrical engineer, they had created a

new type of 'plug'. Allegedly this plug,

when inserted into an electrical socket,

neutralised any magnetic fields within a

building. Apparently it didn't have to be

switched on and would do its job as long

as it remained in the socket.

The MD assured me that it worked and

that, whenever and wherever a risk of

shading was identified, one of these plugs

had been fitted by his company and the

Continued on next page

Ph

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The NeutralecNeutraliser

newslink page 8

'phenomenon' simply hadn't occurred. The cost of

each plug at that time was £62.00 and, although it

seemed expensive, it was nothing compared with

the cost of replacing a carpet.

This idea has never been taken up, which is

unfortunate because it did make some sense to

me in the light of no other reasonable cause being

suggested. The success, although confirmed by my

new friend, has never been substantiated

elsewhere and I can't seem to find the Neutralec

website either.

I downloaded this from the Neutralec website

before it disappeared….

FOR PROTECTION AGAINST THE EFFECTS OF

ELECTROMAGNETISM (E.M.F's)

ŸEveryday electrical and electronic appliances and

cabling produce Electromagnetic Fields (E.M.F's),

the effects of which have been linked with many

illnesses.

ŸThe Neutralec Neutraliser has been developed to

combat the effects of Electromagnetism.

ŸIn 1992 'Neutralec' discovered that a major

problem for the carpet industry, 'phenomenon'

shading, is caused by E.M.F's. Newly installed

carpets in homes, offices, commercial buildings,

even airports and cruise liners, develop unsightly

patches of colour change where E.M.F's 'force'

the surface pile yarn into a different lie.

ŸNeutralec proceeded to invent and develop the

'Neutraliser' initially for the protection of

carpets, and now this compact plug-in device is

available for use in domestic, industrial,

commercial, in fact any premises, to ensure

protection against the effects of

Electromagnetism, for all persons and animals

within.

ŸThe Neutralec Neutraliser is totally safe. It uses

no electricity or battery power.

ŸBy simply plugging into a normal mains socket,

the Neutraliser's capabilities are uniquely

conveyed via the earth cabling of a premises, to

all other rooms therein. There is no need to

switch on the socket.

There have been one or two manufacturers who

have said that they have come up with the answer

to the problem of shading, but we still see

disclaimer labels on samples in the shops.

One such manufacturer is Brintons who have

developed their ‘Brinset’ process, which is used

during manufacture to eliminate the risk of these

effects.

Brinset guarantees against permanent random

shading effects in domestic installations, on all

Brintons cut pile products, for up to two years

following the installation of the carpet. After

contacting Brintons and posing the question I

received the following reply… “I can confirm that

our Brinset process does follow the principle of

ensuring that the pile is well aligned and then

using steam and heat to help give more 'set' into

the carpet''.

Hopefully, with 'tweaking' during the

manufacturing process, the shading

'phenomenon' will become a thing of the past. But

why on earth does/did it happen… the mystery

remains!

Conclusion

Continued from previous page

newslink page 10

opefully you all know about TrustMark by

now but, just in case, I am going to run Hthrough it all again.

It is the Government Endorsed consumer

protection website for the promotion of trusted

tradespeople in

the Repair and

Maintenance

Industry (RMI) and

it operates under

license from the

Department of

Trade and Industry.

Its main purpose is the promotion of reputable

tradesmen and the protection of consumers from

rogue traders across the RMI. To achieve this,

TrustMark approves Scheme Operators for each

industry sector to check and vet potential

members - the NCCA is obviously the Scheme

Operator for our industry.

With consumer recognition of the TrustMark

logo at over 24%, they are now a well-established

and recognised brand.

Absolutely NOT! Other tradesman referral

websites do not have the same level of consumer

protection interest; they are more interested in

getting as many paying tradesmen as possible

signed up. TrustMark is all about educating

consumers and preventing rogue traders, poorly

trained cleaners, and ‘splash and dash’ operators,

from thriving.

What is TrustMark?

So, isn't this the same as other referral sites?

Glyn CharnockTrustMark update

Why are the NCCA Scheme Operators?

Why should I join TrustMark?

Because we are the industry experts, recognised by

the Government as such, and we have set the

standards required for carpet cleaners to become

members of TrustMark. We check, vet, and

monitor, all TrustMark members under the Carpet

and Upholstery Cleaners category, and

membership of the NCCA is the ONLY route to

gaining TrustMark accreditation within this

division.

Part of our remit is to raise standards in the

carpet and upholstery cleaning industry and

improve consumer protection in our industry

sector. This is completely in line with our aims as a

trade association.

The benefits of TrustMark membership are

obvious:

Inclusion of all your details on a website Ÿ

achieving over 7.5 million clicks through to

members details every year - Carpet and

Upholstery Cleaners category members receive

on average over 70 clicks through to their details

every month from the website. August’s statistics

show over 5,200 clicks through to members'

details (11,500 in FEBRUARY, traditionally one of

the quietest months for our industry!)

Direct links to your website from the TrustMark Ÿ

site, improving your website SEO.

Use of the TrustMark logo, recognised by 24% of Ÿ

consumers (and growing) as government

approved, on all paperwork, website and vehicle

stickers.

Diary Dates 2015

NCCA COURSESLeather Identification & Cleaning19th November 2015

Carpet & Upholstery Cleaning 20th - 21st November 2015

Advanced Spot & Stain Removal(Dates for 2016 courses coming soon)

Health & Safety for the Carpet & UpholsteryCleaner(Dates for 2016 courses coming soon)

All above courses held at NSPCC TrainingCentre, Leicester unless otherwise stated.Visit: www.ncca.co.uk for bookingforms and further details.

NCCA GENERAL MEETINGLeicester Racecourse, Oadby, Leicestershire14th November 2015

IICRC COURSES (TUTOR: ADAM JANKOWSKI)Held at National Flood School, SurreyTel: 01252 821185

Upholstery & Fabric Cleaning Technician25th - 26th November 2015

Carpet Cleaning Technician(Dates for 2016 courses coming soon)

IICRC COURSES (TUTOR: PAUL PEARCE)Held at Alltec Network, HertfordshireTel: 01763 208222

Upholstery & Fabric Cleaning Technician(Dates for 2016 courses coming soon)


IICRC COURSES (TUTOR: ADAM JANKOWSKI)Held at Chemspec Europe Ltd, YorkshireTel: 01274 597333

Upholstery & Fabric Cleaning Technician(Dates for 2016 courses coming soon)


Visit: www.iicrc.org for further details on allIICRC Training Courses.

A great boost to your credibility with consumers Ÿ

- how many of your competitors can

legitimately claim to be working to 'Government

Endorsed Standards'?

There is a user friendly feedback system on the Ÿ

website to enhance your reputation and

credibility, with a rigorous system to weed out

false and malicious poor feedback reports.

Free consumer leaflets, stickers and Ÿ

promotional materials direct from TrustMark.

You need to be at Member level of the NCCA, with

2 years industry experience, have a good payment

record with the NCCA and no adverse complaints

history. You also need to be working to PAS86

standards and comply with the NCCA Code of

Practice at all times. Nothing you shouldn't be

doing already I hope you would agree!

Simple - £150 per year plus VAT. That's £3 per

week. Lets' be honest here, one job and it's paid

for itself. Why would you not want to take part in

this? You can even use the NCCA direct debit

system and pay over three months.

Really simple, if you think you might be eligible to

become a TrustMark member, call the NCCA office

and ask for the paperwork… you’ll have a couple

of forms to complete. And if you are suitably

qualified, welcome to TrustMark!

If you want to differentiate yourself from the

competition, promote your professionalism and

provide your clients with added security, then

it's really simple… join TrustMark.

What restrictions are there?

So what does it cost?

How do I join?

newslink page 12

In my experience... Cecil Aigin (Honorary Member)

e learn from

experience -

sometimes Wour own and, very often,

from that of other members.

I hope that the following,

gathered from my archives,

will prove interesting and

helpful.

Satisfying a client's

expectations may often

prove a problem, particularly

when their memory of the

condition of a floor covering

stretches back over the

years. Very often the wear and tear to which a rug

has been subjected, does not enter their mind.

I had a difficult situation to deal with very many

years ago when I was new to the industry. Our

company received several old Oriental rugs for

cleaning via a trade client (which happened to be a

branch of a prominent national department

chain); the items were cleaned and returned and

we promptly received a complaint that we had

caused wear in the rugs. I called on the client, a

lady who happened to be the mother of a

prominent national sportsman, and she indicated

that the rugs possessed worn areas that had not

been present prior to cleaning. I asked to see

where the rugs had been laid and I was shown a

flagstone area in the courtyard of the period

cottage. The flagstones were uneven and I pointed

out that the worn areas coincided exactly with the

uneven edges of the paving. I explained that the

wear had not been evident prior to cleaning

because it had been hidden by soiling, but now

that the soil matter had been removed the worn

areas had been revealed.

I submitted a report to the managing director

of the store, who was taking a personal interest

in the situation. He subsequently asked me to

call on him and informed me that the carpet

sales director of their group and, also, an expert

from a prominent company of Oriental rug

importers, completely agreed that our company

was in no way responsible for any damage or

deterioration to the rugs. But (there's always a

'but') their company policy was always to make a

client happy and they intended to make an 'ex

gracia' payment even though they had no

liability.

Worn areas hidden bysoiling can often become apparentfollowing the cleaning process

page 13 newslink

He asked me how much our company would be

prepared to contribute. My response was that,

had we been in any way responsible for damage,

we would have compensated their client without

requesting any contribution from the store.

However, all their experts had confirmed that we

did not cause any damage and, under those

circumstances, I declined to contribute to their

payment.

We never received any further work from that

trade client; maybe on reflection I should have

made a commercial decision and agreed to make

a contribution.

Pile shading was always a very special 'hobby

horse' of mine too. We have all been involved in

explaining to a client that the 'watermark' was not

caused by overwetting, but was due to a change

in direction of the pile or a deterioration of the

tuft condition.

I always considered that pile reversal was a

completely different phenomenon. This may

occur spontaneously on a completely unused

carpet and, most usually, in tufted carpets where

the 'pile lean' may not be as pronounced as in a

woven carpet.

In my opinion pile reversal is caused by the

‘lean’ of the pile changing direction due to a

variation in tension in the carpet created during

installation, variable temperatures in the area, or

simply due to gravity when the pile is devoid of

'lean'.

There is a significant difference between the

appearance of a carpet with pile shading and that

of pile reversal. As we know, pile shading or pile

distortion appears to be a 'watermark' and will

follow traffic directions around furniture and into

doorways, whereas pile reversal manifests itself as

a change in shade in blocks of pile with precise

edges.

Several years ago I was asked to provide a report

on a deep pile wool carpet where significant

shading had occurred within weeks of installation.

The area in question was a large open plan sitting

room and the owners were dismayed at the rapid

change in appearance. I considered that the

significant change in pile condition was premature

and indicated this in my report. The owners

subsequently succeeded in obtaining a

replacement carpet from the manufacturers.

At about the same time as I had been dealing

with the above situation, our company had

installed a similar carpet type in a large local

house and, as I happened to be in the vicinity of

our clients, I decided to call and inspect the carpet

in order to see how it had reacted to a short time

in use.

Our clients were grateful for my attentiveness in

calling on them and I patiently waited until we

arrived at the room in question. To my concern

their carpet exhibited the same degree of pile

shading as in the previous installation and I

prepared myself for an adverse comment from the

owners. However, they immediately told me how

much they were impressed with the various 'tones

and shades' that had appeared in the carpet

surface and were totally delighted with our work.

So there you are, “one man's meat...” etc.

I suppose that it is these experiences that make

carpet cleaning such a fascinating industry.

Did I say 'fascinating'?

newslink page 14

The Carpet Cleaners Carnival 2015

n September 12th we held our fifth Carpet O Cleaners Carnival at Wicksteed Park in

Kettering.

The Carnival, which is open to everyone in the

cleaning industry together with their friends and

family, was a huge success again this year -

attracting visitors from all corners of the UK!

At 9.30 the doors were opened to cleaning

companies all eager to expand their knowledge

and learn something new. And from the feedback

we've received since the event we are pleased to

report that the people who came this year were

very impressed.

If you didn't attend, here's what you missed…

Each year the Show gets bigger and better and

this year we were pleased to welcome some

exciting new exhibiting companies to the event.

The CCC exhibition is not just focussed on carpet

cleaning; it brings together everyone involved in

the cleaning, maintenance and restoration of

flooring and soft furnishings and, at the Carnival

this year, many aspects of this industry (including

THE EXHIBITION

hard floor cleaning and restoration products,

leather cleaning and restoration products and

more) were on show.

Visitors to the event were able to meet with big-

name manufacturers and suppliers who were

promoting the very latest equipment and offering

the chance for hands-on testing, allowing visitors

the rare opportunity to get up-close with a variety

of different machines and to compare various

systems.

Amir Patwa (Chemspec Ltd)

Report by Nicky Law

page 15 newslink

Exhibitors, eager to show off new developments

in chemicals and machinery, were reported to be

delighted with the success of the show and were

very impressed with the quality of visitors who

came to their stands, many of whom were in a

position to purchase.

Here's what they had to say about the Show this

year…

“Thanks to Allan, Nikki, Lewis and the team for a

well organised event. We are looking forward to

exhibiting again next year.” - Gary Webber

(Ioniclean Solutions).

****************************************

“An excellent day! We really enjoyed it and met

some great people.” - Martin Castellani Shelley

(The TileMaster).

****************************************

“It was our first time at the carnival… Cleanspec

will definitely be having a stand again next year!”

- Andrew Briscoe (Cleanspec).

****************************************

“It was a brilliant show, we had a blinding day!

Great sales/enquires… at record levels for us!” -

Dave Wheadon (Textile Cleaning Solutions).

****************************************

“I liked the enthusiasm of the participants! I hope

the other exhibitors enjoyed the day as much as

we did. I expect that during the year they will

reap the rewards of attending the Show.” - Amir

Patwa (Chemspec Ltd).


Textile Cleaning Solutions

The Carpet Cleaners Carnival 2015

Wicksteed Park (theideal setting for a great day out)

newslink page 16

“A big 'thank you' to the NCCA team for the 2015

Carnival Cleaners Carnival. It was a great day...

well organised and well attended. Well done and

thanks.” - Richard Sudall (Chemspec Europe).

****************************************

“A big 'thank you' to everyone involved in

organising the Carnival. It was a great Show with

both old and new customers attending. We made

some great sales on the day and some excellent

new contacts. We look forward to seeing you all

again next year.” - Shaun Bradbury (Dry Fusion,

Columbus Clng Machines, Cleanerswarehouse).

THE SEMINARS

Introduced to the event last year, and a huge

attraction to visitors, was a programme of

seminars which ran alongside the exhibition

throughout the day, and this year the spotlight

was very much on marketing.

Many people struggle with their marketing,

especially in this day and age with the multitude

of promotional channels available, and feedback

from visitors last year indicated that they would

like more information on sales and marketing at

future events.


Chemspec Europe

Shaun Bradbury(Dry Fusion, Columbus CleaningMachines, Cleaners Warehouse)

page 17 newslink

In respect of this, this year we organised a

comprehensive, integrated seminar programme

to help cleaners to optimize their communications

strategies. From the initial promotional material,

right through to how to close the sale and 'clinch

the deal', we had it all covered.

However, we hadn't forgotten the popularity of

the technical seminars and the last seminar of the

day, hosted by Paul Pearce, provided delegates

with an interesting insight into how to clean

luxury carpets and soft furnishings… a very tricky

area that many people struggle with.

TRUSTMARK PRESENTATION

KIRSTY'S KIDS

In the exhibition hall NCCA Director, Glyn

Charnock, hosted a short presentation on

TrustMark, the Government-Approved Standards

Scheme for tradesmen working in consumers'

homes.

His talk included details on what TrustMark is,

why the NCCA have become Scheme Operators for

the Carpet and Upholstery Cleaners category, the

benefits of TrustMark membership, who is eligible

to join, what makes TrustMark different to other

referral generation websites and the costs

involved.

For the people who are not yet TrustMark

members, the presentation provided a valuable

insight into the benefits of joining, with many of

those who attended the talk now very keen to

become TrustMark registered.

We were again proud to support the charity

Kirsty's Kids. NCCA Member, John Bryden, who


Seminar ‘The Cleaning of LuxuryFibres and Fabrics’ with Paul Pearce

NCCA member, JohnBryden (Kirsty’s Kids)with Sebo UK

Seminar ‘MarketingMagic’ with Allan Simmons

newslink page 18

Continued from previous page runs the charity in honour of his daughter Kirsty

and her work to help sick and underprivileged

children, has expressed his gratitude for the

assistance he received in fundraising on the day

and has said that with everyone's help he was able

to raise an incredible £1,173!

FUN FOR EVERYONE

Throughout the day there was plenty to keep

friends, family and the less industry-minded

visitors entertained.

Inside the exhibition hall there were children's

activities (including face-painting and an excellent

crossword treasure hunt game) and magic

performed by brilliant close-up and cabaret

magician, John Martin, whose tricks were enjoyed

equally by both the adults and children who

attended.

And for those who wanted to stretch their legs,

there was also plenty to occupy them within the

park itself. Wicksteed offers everything a family

could need to enjoy a great day out. From the

play area, fairground and lake activities to the

John Bryden (Kirsty’sKids) hosting the

charity auction

Magician, John Martin,wowed us with his magictricks again this year

Wicksteed Park Pavilion wherethe Carnival exhibition is held

page 19 newslink

parkland, dining options and other facilities,

visitors were able to make their day as fun-filled

or as relaxed as they wanted.

Since the event we have received a huge amount

of positive feedback from the visitors who

attended this year.

Here are some of the comments you made:

“I had a great day at the 2015 Carnival! I met up

with some old friends and picked up more

valuable ideas from Allan Simmon's marketing

seminars, even though I have seen them a few

times before… you never stop learning!

It was good to see some new suppliers, such as

TileMaster. I had a very interesting conversation

with the Print and Deliver guys and the Best Of

girls. TLC looks to be an interesting project and I

can see the benefits and look forward to getting

involved with it.

Well done to everyone involved in organising the

event, particularly Allan Simmons who I know put

a lot of time and effort into getting the exhibitors

PRAISE FOR CCC 2015

there.” - Dean Haywood (Five Star Furnishing Care

Consultants).

****************************************

“I had a great time at the CCC as always. It's a

great laugh and a chance to catch up with old and

new friends.” - Andrew Southan (Executive Carpet

Care).

****************************************

“Another enjoyable event, many thanks to

everyone.” - Keith Sanderson (Derby Carpet

Cleaners).

****************************************

“My family and I had a great day at the NCCA

Carnival at Wicksteed Park.

Thank you for another brilliant day… to everyone

involved in the organisation of the event, to the

NCCA Corporate members and other exhibitors

and to all the people who attended with their

friends and family. It was so lovely to catch up

with old friends and make new ones. Thank you

all so much.” - Peter Collins (Collins Cleaning

Company).

****************************************

“Congratulations on a fantastic day! It was very

informative and it was great to meet everyone.” -

Paul Waite (Careful Clean).

****************************************

“I had a great time at the Carnival. The seminars

were excellent! I never tire of seeing Paul Pearce

work his magic.” - Andie Lindsley (Pile Up

Cleaning).


Fun and games at Wicksteed Park

newslink page 20

“Dear NCCA team, many thanks for a great day at

Wicksteed Park on Saturday - my first visit.

My colleague and I (with a mere 66yrs in carpet

cleaning between us) were asking ourselves, on

the way to the venue, where all the enthusiastic

suppliers of our products and the cleaners are

these days (there just doesn't seem to be anyone).

Then, on arrival, we met Richard from Chemspec,

Derek Bolton, followed by Tony Abbott, Alan Cox

and Paul Pearce (they made us experienced

cleaners look like mere amateurs!).

Paul's presentation on viscose carpets reassured

us. Thank you Paul, you seemed to be speaking for

only ten minutes (although I know it was a lot

longer); we were blessed. The way you

communicate the knowledge you have to both

new and old carpet cleaners is a testimony to the

enthusiasm you have for your subject. Your

presentation alone was well worth the visit. We

went away with more knowledge than we came

with and a renewed enthusiasm for our

profession. Many thanks NCCA!” - Alan Arnold (AA

Carpet, Curtain and Upholstery Cleaners).

****************************************

“I had a great day and a great Friday BBQ,

meeting old friends and welcoming new ones. I

can't wait until next year's event already.” - Billy

Russell (Mavis Russell Cleaning).

****************************************

“Thanks for hosting the event. It was a really

enjoyable day.” - Sean O'regan (Sor Clean).

“Thank you for putting on another great event. We

all had a great time, especially our son Harry.” - Ian

Hayter (Herts Pro Carpet Cleaning).

****************************************

“Dear Nigel and members of the NCCA Admin

Team, I wanted to say what a wonderful day I had

at the 2015 Carnival.

I arrived early (before the Exhibitors had set up)

for a coffee and bacon sarnie and was, I believe,

the last attendee to leave. There was so much to

see and learn! Allan Simmons and his advice on

marketing (the 'Black Art' as Nicky described it) was

fantastic! I also got some great ideas on rug

cleaning from John Bryden and a 'freebie' from Paul

Pearce (some Sebo dry carpet powder)… these

things alone were more than worth the hour's

drive! I have also been in touch with Alex Rimmer,

from The TileMaster, since the event as I think he

has a great product and I will be contacting at least

one other exhibitor shortly. A great day out, and 'all

for nowt'! I will certainly be there next year. Oh,

and just one more thing… the magician. Well, he

was just....... magic!” - Tom Laity (ServiceMaster).

We would like to say a big ‘Thank You’ to the

exhibitors, the people who hosted the seminars

and, of course, the visitors who attended.

We look forward to seeing you all at our event

again next year… and, for those of you who

missed it this year, we look looking forward to

seeing you there too.

A BIG 'THANK YOU' FROM EVERYONE AT THE

NCCA


Chemspec Europe, Tong Park, Otley Road, Baildon, West Yorkshire, BD17 7QD. Tel: 01274 597333 Fax: 01274 597444 E-mail: Website:[email protected] www.chemspec-europe.com

Going Going - Gone!

Dye Gone offers a unique new package and application device to remove the severest of dye stains including: coffee, tea, wine, hair dyes, paints, candle colours etc.

*pre-test carefully and rinseout after stain is removedwith cold water.

No need to mix - just spray - wait and the stain is gone.*

BEFORE AFTER

Say

goodbye

to stains!

newslink page 22

cClure Naismith has been in business

for one hundred and eighty nine

years. They are a firm of solicitors Mestablished in Glasgow with branches in Edinburgh

and London. Before the recession they were doing

well, with a turnover of £15.4m in the financial

year 2007/2008. Planning for further expansion,

and requiring premises that

reflected their image, they

subsequently took on leases for

new offices costing £944,000 per

year.

Unfortunately the recession not

only put paid to their growth

plans but, in the current year

2014/2015, turnover dropped to

£10m resulting in their going into

administration which will lead to the break-up of

the firm.

In the forty years I have been in the Industry I

have seen so many small businesses start, grow

and then just fizzle out or implode… simply

because the owners failed to keep a grip on their

costs!

It is all too easy to get in above your heads,

either by convincing yourself that a new expensive

piece of kit is guaranteed to make you money, or

that you will be more respected if you keep a new

van on the road, or that it will make all the

difference if you get out of the garage and into

your own workshop. All of these are great ideas,

but they come at a cost.

It is important before doing any of them to count

the costs first. Just as you should have a rule that

you don't take on a job unless you can afford NOT

to be paid for it, you should also have a rule when

it comes to spending money.

When I purchased my last vehicle, the finance

company paid me £500.00 to take on a 0% hire

purchase loan. It was tempting to use this as an

opportunity to upgrade the vehicle

I was purchasing but, as it was

something I didn’t actually need to

do, I made the decision not to.

Do be careful. It might be a great

idea to rent a new unit to clean

rugs but, if you are only cleaning

one or two a week, you need to

question whether you have put the

correct marketing in place to

increase the volume of work, and whether you can

you afford the down payment and subsequent

rent, rates and associated costs until you finally

make it into profit.

I have a small unit that is part of a group of eight

and in five years I have seen only one company

grow and move to larger premises. Those who'd

made plans to move failed.

McClure Naismith are solicitors. Who would ever

have thought of a solicitor going broke, yet after

nearly two hundred years of continuous trading

this is precisely what has happened.

Never forget that the money you put in the till

isn't your earnings. So, don't use it for buying a

new car, a larger house, or anything else, without

counting the costs first.

Count the costs first! Keith Robertson

+ Allied Insurance Services Ltd:

+ Alltec Network Ltd:

+ Amtech UK:

+ Ashby's Cleaning Equipment:

+ Bio Productions Ltd (inc. Stapro):

+ Camberford Law (insurance brokers):

+ Chemdry Franchising Ltd:

+ Chemspec Europe Ltd:

+ Cleanerswarehouse Ltd:

+ Cleaning Systems UK:

+ Cleansmart Ltd:

+ Cleantec Innovation Ltd:

+ Columbus Cleaning Machines Ltd:

+ Crisp & Brite:

+ Dri-Eaz Products Ltd:

+ Dry Fusion UK Ltd:

+ Furniture Clinic Ltd:

+ Get Booked Up Software:

+ Gleaming Insurance (insurance brokers):

+ Hi-Tec Cleaning Group:

+ Host Von Schrader Ltd:

+ Hydro Dynamix:

+ LTT Leathercare:

+ McGregor Lloyd (insurance brokers):

+ NSL Restormate: 01670 590099:

+ Nu Life Stone Care Ltd:

+ Oates Laboratories (Europe):

+ Print & Deliver Ltd:

+ Prochem Europe Ltd:

+ Rainbow International:

+ Restoration Express:

+ Robert Saunders Marketing Mentor:

+ Safeclean:

+ Sebo UK Ltd:

+ ServiceMaster Ltd:

+ Stainshield Ltd:

+ Textile Cleaning Solutions:

+ The Big Clean:

+ The Ultimate Floor Sanding Co.:

+ The WoolSafe Organisation:

+ Vaclensa:

+ Worldwide Cleaning Support:

0844 8156211 (I)

01763 208222 (C/M/F/T)

01444 232211 (C/M)

01795 436999 (C/M/E)

01444 244000 (C)

0208 315 5000 (I)

01482 872770 (C/M/Fr)

01274 597333 (C/M/T/D/F)

01772 434333 (T/C/R/M)

01334 656787 (C/M/T/F)

0115 8240034 (T/C/R/M/K)

0870 733 7733 (T/C/W/M)

01772 426527 (M)

01509 881137 (C/M)

01908 611211 (C/M/T)

01772 433711 (C/M/T/W/Fr)

01207 279964 (C/Tr)

01405 813665

0845 4740068 (I)

02866 341416 (C/E/F/M/T)

0151 347 1900 (M/C)

01622 664993 (Fr/T)

01423 881027 (T/Tr)

0121 706 0616 (I)

(M/C/Tr)

0161 480 7284 (M/C)

01772 433711 (C)

01628 633336

0208 974 1515 (C/F/M/T)

01623 422488 (M/C/Fr)

01252 726106 (M/C/T/A)

08450 537129 (K)

01235 444700 (Tr)

01494 465533 (M)

0116 275 9000 (M/C/Fr)

01372 841467 ©

01934 521155 (M/C)

0208 3934778 (M,C,W,K)

00353 91846488 (M/C/Fr)

01943 850817

0161 728 1800 (M)

01279 422220 (C/M)

C - Chemicals / M - Machinery / W - Wholesalers / Fr - Franchises / I - Insurance / K - Marketing / T - Technical Services / F - Fire Retardents / A - Auxiliary Services (Restoration Cleaners) / E - Supply/Repair of Curtains and Blinds / Fi - Finance / Tr - Training.

NCCA Corporate Members

20% off RESEARCH and CITRUSproducts for all NCCA members at

Cleaners Warehouse!Go to www.cleanerswarehouse.co.uk

(A registration page has been set up onthe site for NCCA members)

NCCA Member Benefits

Adelante Merchant Services01628 820500

BeValued - Home Options (specialist claimsmanagement - insurance work)

Call Shaun Mulvey on 01323 418432

Control Account PLC01527 882901

Hibu (previously Yell)Ask for Corporate Advertising Department

0808 100 7890

HMCA (free legal & counselling helpline)0117 934 2600

HMCA (medical health cover)01423 866985

Payatrader01296 660177

SiteWizard (website creation)08450 608860

Thompson LocalCall 03330 145 045, or email

[email protected] quoting“Scheme 1” in the subject line

TrustMark (Ring NCCA Office)0116 271 9550

Corporate Member Benefits

newslink page 24

James Appleby (Eversheds LLP)

'Self-policing' by the self-employed

Summary

The Health and Safety at Work etc Act 1974

(“HSWA”) imposes a number of broad duties on

employers to ensure the health and safety of

those they come into contact with. This duty

applies equally to public companies, as it does to

smaller operations, including the self-employed.

There is, in fact, a specific provision within Section

3(2) HSWA that requires the self-employed to look

after themselves and to ensure that those they

come into contact with are kept safe.

Following the publication of the Löfstedt report

in 2011, which reviewed aspects of health and

safety enforcement in the UK, there has been a

push to reduce the 'red tape' that applies to those

who are self-employed. This has since culminated

in the Health and Safety at Work etc. Act 1974

(General Duties of Self-Employed Persons)

(Prescribed Undertakings) Regulations 2015 (the

“Regulations”) which brings formal changes in to

law.

The Regulations come into force shortly and

have been heralded by some as being a significant

turning point in the health and safety duties

applicable to the self-employed; representing

another blow to the mythical 'health and safety

dragon'. When we look behind the headlines,

however, the changes may be narrower in scope

than originally anticipated.

For those working in this sector, you need to be

aware of the changes and what they mean for

you.

The Duties

Suggested changes to the Duties

The term 'self-employed' is defined for these

purposes as “an individual who works for gain

otherwise than under a contract of employment”.

The broad health and safety duty, under Section

3(2) HSWA requires every self-employed person to

“conduct his undertaking in such a way as to

ensure, so far as reasonably practicable, that he

and other persons (not being his employees) who

may be affected thereby are not thereby exposed

to risks to their health and safety.”

There is a clear obligation on all self-employed

persons to proactively consider the health and

safety risks associated with their work, and how

they might expose others to harm. Practically, that

may involve planning work (using methods

statements, risk assessments, etc.), investing in

protective equipment, and working with clients

when on third party properties.

A 2011 report sanctioned by the Health and Safety

Executive, carried out by Professor Löfstedt, made

a recommendation that self-employed persons

should be exempt from the broad duty of care (as

it applies to non-employees) where they pose no

potential risk of harm to others through their work

activities.

A list was proposed to capture those activities

that would not benefit from any exemption. This

included:

1. Social care

2. Waste management

page 25 newslink

3. Those involved in any agricultural activity

4. Landscaping

5. Construction work

6. Electrical work

7. Examining and maintaining plant

This proposal was received well by much of the

small business community, due to the potential to

remove the obligations on self-run businesses to

comply with this element of health and safety

legislation, and would have brought the UK's

legislation in line with

much of the rest of

Europe.

The proposals were less

well received by various

safety bodies who raised

concerns around the

impact the changes could

have on standards of

health and safety and

work related accidents.

There was also the potential risk that contractors

and businesses would avoid the use of self-

employed persons for fear of their lack of

accountability for health and safety related

breaches that they may ultimately be responsible

for.

The changes that have been implemented do not

utilise a list of supposedly 'risky' activities. Instead,

it requires the self-employed to assess

themselves, and consider whether their work or

activities “may pose a risk to the health and safety

of another person”. If they will, the normal duties

apply in accordance with the HSWA.

The final changes to the Duties

If there is genuinely no risk to the health and

safety of another person, the duty is lessened by

way of the Regulations. The Health and Safety

Executive's guidance on the changes¹ provides

some examples of activities where the duties will

not apply, such as for an artist making cards or a

baker baking cakes at home, though generally

puts the obligation as to determining whether the

duties apply on the self-employed person

themselves, noting “you must consider the work

you are doing and judge for

yourself if it creates a risk or

not.”

In summary, it is very much

'business as usual' for the

majority of self-employed

persons reading this

publication. There will not

be many instances, giving

the industry and the

environment you are working in, where it can

truly be said that there is no risk to the health and

safety of others.

In any event, even if the broad HSWA duty is

lessened, this does not allow a self-employed

person to ignore any client health and safety

requirements, their insurance conditions and the

financial and moral benefits to keeping people

safe.

¹

James Appleby is the son of NCCA member Peter

Appleby of Cleaning Doctor in Leeds, West

Yorkshire.

Conclusion

www.hse.gov.uk/self-employed/what-the-law-says.htm

CLASSIFIEDS

BUSINESS FOR SALESmall, long-established, reputable working carpet, upholstery and soft furnishings cleaning company.

Essex based. Owner Operator retiring. To be sold as a complete package only. Mobile HWE and dry

cleaning system. Domestic and commercial clients. Genuine interested parties only please to call

07903 497298 and leave details.

EQUIPMENT FOR SALEProchem 250 ft vacuum hoses for truck mount - £150.00. Chemspec hose reel for truck mount

plastic - £200. Prochem sadle tank for truckmount 227 litre/60 gallons - £250.00. Contact

[email protected] for further information or contact Andy on: 07970 544806.

EQUIPMENT FOR SALEAirflex Storm 800psi, Solution hose 25ft(high

pressure), 25ft x 1.5" vacuum hose with 1.5" cuff fitted at each end, Westpak 4" stainless steel

hand/detailer tool with splash guard, 6" stair tool, Upholstery Pro Sapphire Hand Tool, HOST Reliant

agitator, Sebo BS36 upright vacuum cleaner, Dri-Eaz Air Mover Sahara E 3 speed, Magma heater 1313, Assorted horse hair brushes, Furniture Foam Snap Blocks x 360, Orion 6L Sprayer with nozzle set, 10 Litre Bucket x 2, Carpet Sliders x 8, pH Test Paper, Corner guard, Hose hook, Pumptec Powersprayer

BOM, Mesh hose bag. Assorted cleaning chemicals - some opened. Bereavement forces sale. Cost:

£4500 ONO (Bought as new in 2013 for £7500). All items used a maximum of 5 times so in 'as new'

condition. Please contact Jamie Edmonds at: [email protected]. Tel: 07795 546037.

Items located in North Cornwall.

EQUIPMENT FOR SALE3 Ozone plates 4'' x 6'' to fit Jetazone 600 ozone generator - £15.00 for the 3, plus £5.00 p & p. Please phone Pete Collins on 07885 804560.

TOOLS AND CHEMICALS FOR SALEOne 5.4kg tub of host powder (unopened). Retails

at around £29 - only £12. Also Kleenrite curtain cleaning tool - £25.00. Contact Lester Gale

(oxfordshire) 07949 207777.

EQUIPMENT FOR SALEDue to retirement the following items are for sale:

Ninja Carpet Cleaner with silencer (little used) - £275.00. Ashbys Power Brush (exceptional

condition) - £100.00. Sahara Pro Turbo Dryer 3 speed (looks as new) - £70.00. Also available: Kleenrite upholstery tool, stair tool, Sebo 36 vacuum cleaner, Sebo Duo, V2 water heater,

Truckmounted Bane Clene electric carpet cleaner (both Toyota van and machine well maintained with

service history)... and more! Contact Philip on 07923 001257 (Oxford) for more information and

photos.

VACANCY & BUSINESS OPPORTUNITYExperienced full time Carpet and Floor Care

Technician required. Own van and equipment an advantage but not essential. Good business

incentive package (profit share or buy in). Area coverage M4 corridor from Bristol to London. Apply by email to [email protected]

(with full CV, etc.) or telephone: 01672 871882 or mobile: 07831 172743.

EQUIPMENT FOR SALE - IDEAL FORNEW BUSINESS

Everything you need to start carpet cleaning, including: Ashbys Ninja adjustable up to 400psi with Dry Cleaning Functionality built in, 2 x25m vacuum hoses, 1 x silencer hose, 1 x wand, 1 x upholstery

tool, 1 x dry cleaning solvent tool. Sebo Duo agitator. Sebo Vacuum BS36. 1.5hp blower dryer. Truvox high speed buffer. Prochem Stain Removal

kit. 2 x 6 litres pressure sprayers. 1 x 1 litre upholstery/spot sprayer. 1 x vinyl mat for Ninja and

1 terrapaulin sheet. Huge array of chemicals including: Prochem Power Burst, Defoamer,

Prochem Pre Spray Gold, Prochem Natural Carpet Cleaner, Ashby's supreme Anti Grease, Prochem Browning prescription, Prochem Fabric and Fibre Rinse, Ashby's Extra Fresh, Prochem Odour Fresh. Box of other bits including: shoe covers, brushes, polystyrene pads, measuring jugs, dry compound.

All in excellent condition. Selling as my second business is consuming all of my time. Selling for

£1950. Contact Richard on 07903 841534.

newslink page 26

CLASSIFIEDS

newslinkpage 27

The Association advises that all goods

are checked to be in a satisfactory

condition, and comply to electrical and

health and safety standards, etc.

It is recommended that equipment

serial numbers should be checked to

ensure the seller is the legitimate

owner.

The Association accepts no

responsibility or liability arising from

any transaction or dispute between the

buyer and seller.

CARPET & UPHOLSTERY CLEANING TECHNICIAN REQUIRED

An exciting opportunity is available for an experienced Carpet & Upholstery Cleaning Technician to do a 2 - 3 month temporary

placement in Dubai! The successful applicant will work with a team, primarily on domestic jobs, and

will be expected to train the team in best practices. No previous management or

supervisory experience is necessary as long as the candidate is personable and has good technical

experience. Work visa and flights provided along with a competitive salary. For more information

call Sid on +971501047686.

TRUCKMOUNT FOR SALEBanclene truckmount complete with base unit,

stainless steel 80 gallon recovery tank, 100 gallon solution tank, 150 feet of vaccuum/solution hoses,

floor, stair and various upholstery hand tools, inline heater and misc parts etc. The van has been sold separately. Selling due to retirement and will

consider the highest offer.Call Derek at Aquamaster on 01845 537640 -

mobile 07976 218304 or email: [email protected]

JOB VACANCY (CARPET & UPHOLSTERY CLEANING TECHNICIAN)

We are looking for an experienced, full time, Carpet & Upholstery Cleaning Technician to work

for an independent specialist business in Norwich, Norfolk. Please contact Danny on 07716475415 to

discuss further.

EQUIPMENT FOR SALEDowding & Plummer contrator400 carpet/floor

scrubber/polisher (slow speed - 105 rpm approx.) including buckets with stand and mops and pads. All can be used again after servicing - £400 o.n.o.

Call Jon on 07736 512527 up to 8pm. Based in West Midlands.

EQUIPMENT FOR SALEVictor Sprite 12" Rotory Machine. Used once. Was

£855 - Accept £225. Collect from Coventry. Tel 02476 620444.

CARPET/UPHOLSTERY CLEANING TECNICIAN REQUIRED

For a Full time position for a ServiceMaster Franchise, based in Kingston upon Thames,

Surrey. Please contact: Mr P Wingfield or Mrs A Wingfield. Telephone Number: 020 8546 7494.

WANTEDSebo BS36 vacuum cleaner in good condition. Call

Tim Stockdale on 01904 413612.

CLEANING AND RESTORATION EQUIPMENTFOR SALE

2 turbo dryers, 1 whole room dryer, 2 Dry Fusion machines with pads, 1 hard floor buffing machine, 2 dehumidifiers (Dri-Eaz). Offers accepted around

£2000. Ring Mike James on: 078818074346 or email: [email protected]

EQUIPMENT FOR SALEs/hand Extracta Scrubba Deluxe. Heavy duty motor. Height and handle adjustment. 13"

cleaning width, twin brushes (requires Extracta cleaning machine to couple to). Ideal for large areas. Surplus to requirements. £375. Buyer

collects or we could meet. Call Tim Stockdale on 01904 413612.

September 2015

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