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Send to Device Rating Tasks Instructions / Getting Started
Version 2.1 February 11, 2015
Introduction
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Part 1: For Android Raters
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2 1.0 Option 1: Using the Rater Hub Android App for Users with
Android 4.1 and Higher ..................................... 2
1.1 Agree to be a Tester before Downloading the App
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2 1.2 Downloading and Installing the App from the Play Store
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2 1.3 Enabling Send to Device in the Android App
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2.0 Option 2: Using a Mobile Browser
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Part 2: For Non-Android Raters
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7 3.0 Using a Mobile Browser
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3.1 For iPhone Users
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Part 3: FAQs and Getting Started
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10 4.0 FAQs: Downloading the Rater Hub Android App
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10 5.0 FAQs: Using Send to Device Tasks
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11 Introduction Some URLs look very different on a mobile phone
than they do on desktop computers. Send to Device tasks make it
easier for you to evaluate mobile webpages by using a combination
of your mobile phone and desktop. These tasks allow you to acquire,
rate, and submit tasks on your desktop while viewing the result
block links on your mobile phone. We recommend using the Rater Hub
Android App if you have an Android phone. After the one-time set up
described in Option 1 below, the landing page will automatically
open on your mobile phone when you click the result block URL from
your desktop after youve opened the app. If youre not using the
Android App or do not have an Android phone, you'll need to create
a Rater Hub bookmark and click to open it for every result block
landing page. Once you have set everything up, please be prepared
to use your phone when rating Send to Device tasks by having it
nearby and fully charged. When you are rating, please keep in mind
that there are many different Android phones and versions, so your
experience rating using the mobile app may be different than
another raters experience using the app.
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Part 1: For Android Raters
1.0 Option 1: Using the Rater Hub Android App for Users with
Android 4.1 and Higher If you already have the Rater Hub app
installed on your phone, please skip to section 1.3.
1.1 Agree to be a Tester before Downloading the App Before
installing the Rater Hub app, you must first agree to become a
tester of the app. You will need to be in the High End Android
phone user group (i.e., opt in to My PRIMARY phone is an Android
phone (no tablets) version 4.1 or higher and I am willing to rate
tasks on my Android phone) in order to become a tester, so please
join the group if you are not already a member. If youve recently
joined, please wait up to 72 hours for your membership to sync
before you are able to download the Rater Hub app. Then, access
this link on your desktop computer, making sure you are logged in
to the account associated with your Rater Hub account. Once you see
the following page, select the BECOME A TESTER button.
After you have agreed to become a tester, you will see this
message confirming you can now download the app:
1.2 Downloading and Installing the App from the Play Store You
can now download the app on your phone from the Google Play Store
using the following instructions. We recommend being connected to
the Internet via WiFi during this process.
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u=plkpqplj
https://play.google.com/apps/testing/com.raterhub.mera
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On your phone, scan the QR Code below or access this link:
https://play.google.com/store/apps/details?id=com.raterhub.mera
Note: If you get an error message that says Item not found, you
need to change accounts in the Google Play app to be the account
that you use for your Rater Hub account. Check the FAQs in section
4.0 if you are still having issues. Then, select the Install button
and then select the Accept button.
To open the app, select the Open button.
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https://play.google.com/store/apps/details?id=com.raterhub.mera
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If you have multiple accounts associated with your Android
phone, choose the one that is associated with your Rater Hub
account:
If you are opening the Rater Hub app for the first time, you
will be asked to confirm that the app can be used on your phone.
Make sure to select the OK button:
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And thats it! Youre now ready to start using the Rater Hub
mobile app.
1.3 Enabling Send to Device in the Android App This applies to
raters who are using Android 4.1 or higher, and have the Rater Hub
app installed. To enable the feature in the app:
1. Open the Rater Hub app and select the menu option. 2. Select
Enable Open On Device.
To open links on your device:
1. Open the Rater Hub app on your phone. When you are in the
task on your desktop, click a result block link. Chrome will
automatically open the corresponding landing page on your
device.
2. Evaluate the page on your device according to the task
instructions, and then input your ratings and comments in the task
on your desktop.
3. Repeat steps 1-2 for each result block. When you click on a
link, you will need to make sure your phone is unlocked and that
you have opened the app recently.
Note: If you are using the app with version 1.0.10 or higher,
you will see a notification on your phone if you click on a result
block link when your phone is locked or the app isnt open. Check
the FAQs in section 5.0 if you are having any issues.
2.0 Option 2: Using a Mobile Browser If you are not using the
Rater Hub Android app, you can view URLs on your device by first
clicking a result block URL on your desktop, and then going to the
URL www.raterhub.com/url in your mobile browser. Our recommended
workflow is to create a bookmark to the link (www.raterhub.com/url)
in the Chrome browser, and then create a shortcut on your home
screen to that bookmark.
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http://www.raterhub.com/url
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To create a bookmark and shortcut:
1. Follow the instructions here to add the URL
www.raterhub.com/url as a bookmark in Chrome on your mobile phone.
You will use this same URL to open all the result blocks in the
desktop task on your mobile phone.
2. Open the widgets menu on your device. Depending on your OS
version, you can do this by long-pressing an empty space on your
home screen, or by selecting the widgets option from the app
menu.
3. Drag the Bookmark widget to your home screen. 4. Choose the
Rater hub bookmark you created in Step 1.
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https://support.google.com/chrome/answer/95739?hl=enhttp://www.raterhub.com/url
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To open links on your device: After you have set up the shortcut
on your devices home screen, follow these instructions to open each
result block landing page one at a time on your mobile phone.
1. When you are in the task on your desktop, click a result
block link. You will see a notification asking you to open the
raterhub.com/url link on your mobile phone that says Link has been
sent to your registered device. If it didn't open, confirm your
device is unlocked. Or visit the following on your mobile browser
instead: www.raterhub.com/url
2. On your device, go to your home screen and select the Rater
Hub bookmark you created earlier. The URL will redirect to the
landing page that you clicked on your desktop.
3. Evaluate the page on your device according to the task
instructions, and then input your ratings and comments in the task
on your desktop.
4. Repeat steps 1-3 for each result block. Check the FAQs in
section 5.0 if you are having any issues. Part 2: For Non-Android
Raters
3.0 Using a Mobile Browser If youre using a non-Android device,
please follow the instructions below to set up a bookmark and
complete tasks. Creating a Bookmark and Opening Links on Device
1. Follow the instructions here to add the URL
www.raterhub.com/url as a bookmark in Chrome on your mobile phone.
You will use this same URL to open all the result blocks in the
desktop task on your mobile phone. If youre not able to install
Chrome on your device, please create a bookmark in your preferred
mobile browser. You may want to call this bookmark Raterhub URL to
make it easily identifiable.
2. When you are in a task on your desktop, click a result block
link. You will see a notification asking you to open the
raterhub.com/url link on your mobile phone.
3. Go to the bookmark you created called Raterhub URL (from Step
1) and evaluate the page on your device according to the task
instructions, and then input your ratings and comments in the task
on your desktop.
4. Repeat steps 2-3 for each result block.
3.1 For iPhone Users If you have an iPhone, we recommend that
you use Safari for your Rater Hub account so that you can create a
bookmark widget on your home screen. This is especially helpful if
you have multiple accounts on your phone, so that you can use
another browser for your other account(s).
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https://support.google.com/chrome/answer/95739?hl=enhttp://www.raterhub.com/url
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To create a bookmark and shortcut:
1. Open up Safari and go to www.raterhub.com/url. If this is the
first time going to that URL, you will see the following message.
At the bottom of the screen, click on the icon of an arrow and a
square.
2. You will be given several options. Click the Add to Home
Screen icon.
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http://www.raterhub.com/url
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3. Next, you will be able to re-name the icon. You may want to
call this bookmark Raterhub URL to make it easily identifiable.
4. After re-namng the icon, click the Add link and the icon will
now be on your home screen.
To open links on your device: After you have set up the bookmark
on your devices home screen, follow these instructions to open each
result block landing page one at a time on your mobile phone.
1. When you are in the task on your desktop, click a result
block link. You will see a notification asking you to open the
raterhub.com/url link on your mobile phone.
2. On your device, go to your home screen and select the Rater
Hub bookmark you created earlier The URL will redirect to the
landing page that you clicked on your desktop.
3. Evaluate the page on your device according to the task
instructions, and then input your ratings and comments in the task
on your desktop.
4. Repeat steps 1-3 for each result block.
Check the FAQs in section 5.0 if you are having any issues.
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Part 3: FAQs If you are having any issues, please read these
FAQs before contacting your vendor for help.
4.0 FAQs: Downloading the Rater Hub Android App General
troubleshooting tips: First, confirm that you are still in the High
End Android phone user group. If youve recently joined this group,
please wait up to 72 hours for your membership to sync before you
are able to download the Rater Hub app. Question 1: Why am I
getting one of these error messages when I try to become a tester
so I can get the app?
Error message 1: We're sorry, the requested URL was not found on
this server. Error message 2: "Sorry - nothing to see here. There
may be several reasons: The app youre looking for
doesn't exist or the app developer is not currently running a
test or you are not eligible to participate in the testing program.
If you received the link to this page from someone, we recommend
you contact them for more information."
Answer: First, confirm that you are still in the High End
Android phone user group. If youve recently opted in to this group,
please wait up to 72 hours for your membership to sync before you
are able to download the Rater Hub app. Also, make sure that you
are using the account that is associated with your Rater Hub
account. If you have multiple accounts set up on your phone, that
may also be causing the issuesee Question 2. Question 2: Im having
account issues because I have multiple accounts on my phone, so I
cant download the app. Help! Answer: Open an incognito window in
Chrome and try again. If you have ever had accounts on your phone
other than the one associated with your Rater Hub account, then
there may be lingering authentication pieces that are causing
issues. Question 3: The app crashes and I cant open it. What should
I do? Answer: If the app crashes, please make sure to click the
Report button so that the crash is logged and can be
investigatedyou can see what this looks like in the first
screenshot on this page. Otherwise, try to uninstall and then
re-install the app. Question 4: Will there be updates to the app?
Answer: Yes. We will occasionally update the app to include bug
fixes and/or feature improvements. If you have checked the
Auto-update option for this app in the Google Play Store, the app
will update automatically when updates are available. Otherwise,
you will have to open the Google Play Store app and manually select
the Update option. In the future, you may be prompted to update the
app before you can access any tasks, if the version you have is too
old. Question 5: Im not able to update to the latest version of the
Rater Hub app. Answer: Confirm that you are in the High End Android
phone user group. If you have opted out of the group, you will not
be able to update to new versions of the app. Once you opt back
into the group, please wait up to 72 hours for your membership to
sync and to see the option to update the app. Question 6: I clicked
the Sign out button, which closed the app. But, when I open the app
again, Im still signed in. Whats going on? Answer: This will happen
if you only have one account associated with your phone. However,
if you have more than one account on your phone, signing out and
then opening the app again will prompt you to re-select the correct
account associated with your Rater Hub account.
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https://support.google.com/chrome/answer/95464?hl=enhttps://support.google.com/googleplay/android-developer/answer/6083203?hl=en
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5.0 FAQs: Using Send to Device Tasks Question 1: When I go into
the app, I cant see the "Enable Open in Device option in the menu
bar. Answer: You need to have the latest version of the app
installed in order to select this option. Please check that you
have the most current version by going to the Play Store -> Menu
icon -> My Apps -> RaterHub -> Update, if available.
Question 2: When I go to raterhub.com on my mobile device, it says
there are no tasks available. Why? Answer: For Send to Device
tasks, you need to acquire the task on your desktop, and then you
can view the result block links on your mobile device. If youve
acquired the task on your desktop, make sure to click the result
block link before trying to open the result on your mobile device.
Question 3: Why am I seeing this error when I load the
www.raterhub.com/url in my browser?
Error message: Send to Device. This is the url that will
automatically redirect to a page sent via the "send to device"
feature. In the future, this link will automatically redirect to
your last selected link rather than show you these instructions.
For your convenience, we recommend that you bookmark this page or
add it to the home screen on your mobile device. Please refer to
the instructions here for more info.
Answer: You are seeing this error because you have have not
clicked on a result link. After you acquire the task on your
desktop, make sure to click the result block link before trying to
access this URL. Question 4: If Im in the High End Android phone
user group, why cant I get the pages to load on my tablet? Answer:
You must use your phone, not tablet, to complete these tasks.
Question 5: Im trying to open the links in my mobile browser but I
still cant get it to work. Help! Answer: If you have multiple
accounts set up on your phone, this may be causing issues. If you
have an Android phone, we recommend you download and use the Rater
Hub mobile app. If you have an iPhone, we recommend that you use
Safari for your Rater Hub account so that you can create a bookmark
widget, and then use another browser for your other account(s).
Question 6: I have the Rater Hub app installed on my Android phone,
but when I clicked a result block link from my desktop, nothing
happens on my phone. Answer: Open the Rater Hub app and then try
again. If the app is closed or became inactive, then it will not
work. Question 7: I made a bookmark, but every time I go back to
it, Im seeing the first URL that loaded. Answer: You should create
the bookmark before clicking on any result block links; otherwise,
the bookmark will be the landing page URL. If you are always seeing
the first URL that loaded, manually check your bookmark URL by
editing it, and changing it to www.raterhub.com/url. Question 8:
What happens if I have both the Rater Hub app installed and the
browser bookmark? Answer: You can have both methods working on your
phone as clicking the result block link will send the page to both
the Rater Hub app as well the browser. Question 9: Im using the
browser method, but every time I click on a result block, the same
landing page loads. Answer: If you are using an iPhone, try loading
the www.raterhub.com/url link in a different browser, re-typing the
URL (if you are using the bookmark), and/or closing the browser
completely before trying again. It may also help to reboot your
phone. If you are using an Android phone that has the Lollipop OS,
this may be due to a default setting in Chrome that shows new tabs
in your recent apps list for each link that you click. To change
the setting, go to Chrome settings and set Merge tabs and apps to
Off.
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http://www.raterhub.com/url
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Question 10: I read through the FAQs but still cant get any
landing pages to open on my phone. Answer: If you need to contact
your vendor for additional help or support, please share the
following information in addition to describing your issue:
1. Exact text in the browser popup after clicking the result
block link. 2. If using the app, state whether the phone was
unlocked (for version 1.0.9 or earlier). 3. If using the app, state
whether you saw the confirmation message (Enabled) when enabling
the Send to
Device feature. Note: it is fine to click the Enable link more
than once, so you can try clicking again if you are unsure.
Question 11: Im an exam candidate with an Android phone and I
cant seem to download the app. Answer: If you are an exam
candidate, you will not be able to download the Rater Hub Android
app. For the exam, please use your mobile browser to open the pages
on your phonesee section 2.0 called Option 2: Using a Mobile
Browser.
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IntroductionPart 1: For Android Raters1.0 Option 1: Using the
Rater Hub Android App for Users with Android 4.1 and Higher1.1
Agree to be a Tester before Downloading the App1.2 Downloading and
Installing the App from the Play Store1.3 Enabling Send to Device
in the Android App
2.0 Option 2: Using a Mobile Browser
Part 2: For Non-Android Raters3.0 Using a Mobile Browser3.1 For
iPhone Users
Part 3: FAQs4.0 FAQs: Downloading the Rater Hub Android App5.0
FAQs: Using Send to Device Tasks