Raise a support ticket & check its status In this module we will discuss :- 1. How to raise a ticket using support tab? 2. How can you check ticket history?
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Raise a support ticket & check its status
In this module we will discuss :-
1. How to raise a ticket using support tab?2. How can you check ticket history?
Support tab
Here we have taken example of catalogue. To raise a ticket catalogue follow these steps
How to raise a ticket from support tab ? (1/6)
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Click on seller support
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Raise a ticketA
Support tab 1
Click on catalogue2
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How to raise a ticket from support tab ? (2/6)
Raise a ticketA
Support tab1
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Here are sub categories of catalogue you can raise a ticket according to you query
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How to raise a ticket from support tab ? (3/6)
Raise a ticketA
Support tab1
If you have any other query regarding catalogue, click on catalogue – other queries.
Click on catalog –other queries
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How to raise a ticket from support tab ? (4/6)
Raise a ticketA
Support tab1
Enter all details
Upload the attachment here
Click on submit ticket.
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How to raise a ticket from support tab ? (5/6)
Tip- You can choose call me option to get a call from us.
Raise a ticketA
Support tab1
How to raise a ticket from support tab ? (6/6)
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Note down the ticket number for your reference
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Raise a ticketA
Support tab1
How can you check ticket history? (1/3)
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Click on ticket history1
To check status of the ticket follow these steps
Check ticket historyB
Support tab1
How can you check ticket history? (2/3)
Enter the ticket id and click on search icon
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Click on ticket number to check more details
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Here you can check the status of the ticket
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Check ticket historyB
Support tab1
How can you check ticket history? (3/3)
Here you can check details status of the ticket
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Check ticket historyB
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Support tab1
What are the types of ticket status?
There are four types of status-
In progressWe have received your query and we are working on it
Pending with youTicket is pending as we require few more documents/details from your end in order to resolve your query
SolvedResolution of the ticket has been provided to you
DispositionTickets will be on disposition in case you had requested a call however due to any reason the same could not be connected
Types of statusC
Thank you!For any query please raise a ticket on support
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