Selfcare Logging in Steps

Selfcare logging in steps (Business, Personal on Mobile & Landline)

Zamtel Selfcare is an online service that enable customers to access services via the web. It provides Customers with an alternative channel to access services especially for those that use devices that do not have USSD, SMS or Voice features like Ipads.

Follow the following steps to access the selfcare portal

1. It is important to note that you need to have internet connection for you to access the selfcare portal.

2. Open any browser and on the address bar type www.selfcare.zamtel.co.zm

3. The diagram below will open

4. After logging in the diagram below will appear to welcome you to selfcare service.

5. After clinking okay button it will clear up like the picture below. Note that this diagram will open on either PSTN, mobile, business or postpaid number.

Enter user name and password

And security code here

6. Steps in Account creation for Business, ADSL, PSTN, Postpaid and Prepaid mobile numbers:

7. The window below will open then, select either individual or business account details then follow the instructions. Then click next.

8. After clicking the next button from the step 7, a code will be sent to you mobile number or email address if it is a business account as shown in the diagram below

9. Enter you new password at this step as you are one step away from completion and click home.

Click on the sign up button

Enter your number for individual or business account number and tick the option there after and click next.

Enter your new password and confirm it. And click on home

10. Forget password

11. When the widow opens click on get code and it will be sent to your phone or email. Then a new password can be created.

12. the code has been sent

13. Inside the Selfcare portal . the window below will open after logging so that an individaul/ organasation can find self help.

Click the forget password button

14. Click on account detaisl to check your accout details .

15. Click on activation of services to activty fetures on your acount.

16. Click on account Top up to top up your acount .

17. click on Change of Tariff Plan to change you Tariff or buy a bundle.

18. click on PUK to check your PUK

19. Click on My Bill to check your bills if you have a business account

20. Click on Report Your Complaint to report any queries to Zamtel.

21. Click on check the status of your complaint

22. Click on FAQ’s to check on the frequently asked question And one can check on Zamtel outlets and Zamtel Products.

23. Click on Log out when through and use it later

Click on Log out when through and use it later